Gianelle Reviews 

81
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 29 reviews, reviewers had a great experience with this company. Customers frequently express their obsession with the brand, praising the amazing quality of clothing and swimwear that often exceeds expectations and lasts well. Many highlight the excellent fit and how well-made the products are, with items often arriving quickly. Reviewers consistently recommend the company, noting the care put into their pieces and overall satisfaction. However, some customers also noted significant dissatisfaction with customer service, describing it as poor or unhelpful, with issues like slow communication and rude email responses. A few other people also felt that returns and refunds were problematic, encountering difficulties with credit notes and disputes over return policies or item condition.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the insane quality of clothing... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the insane quality of... See more

Order

Customers had positive experiences with order, with many expressing satisfaction and a strong intent to... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the team as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Obsessed with everything about this brand. Received my item so fast and the quality is amazing.

Company replied

Rated 5 out of 5 stars

Amazing customer service and the quality of dresses I’ve bought are beautiful. Highly recommend 🩷

Company replied

Rated 5 out of 5 stars

The most insane quality clothing and swimwear that actually lasts!!! Every single piece that I own becomes a staple holiday piece or night out piece!! A night out or trip truly isn’t complete withou... See more

Company replied

Rated 5 out of 5 stars

Ordered from Gianelle for the first time and absolutely loved my purchase Thank you !!

Company replied


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

81 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 2 weeks

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4.0

All reviews

(81)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The customer service here is absolutely…

The customer service here is absolutely amazing! I chose standard delivery and not only have i received an email to say my order was shipped the very next day, I had made a mistake and added the same bikini top twice to my order instead of adding the matching binini bottoms and not noticed! Thank goodness one of the lovely team members text me to double check incase I had made a mistake (because who orders two of the same top and no bottoms 😂). My order was rectified by the company and they saved me the whole process of returning etc, amazing!💕

20 February 2025
Unprompted review
Rated 5 out of 5 stars

Amazing quality ❤️

Such good quality swimwear with removable padding! I’ve been struggling to find swimwear and these bikinis were literally perfect ✨ obsessed with the Miami bikinis ❤️❤️❤️

19 February 2025
Unprompted review
Rated 5 out of 5 stars

Cannot fault this brand!!

I ordered some bikinis from this brand for my holiday and was a little worried on the fit as I always struggle to find swimwear that fits nicely and feels comfortable. After messaging the brand they where so helpful in advising me on the best sizes to get and made sure all my questions where answered. I then made my order and the products arrived and I can honestly say I have never been happier with a bikini purchase!! The products are such high quality and I feel so confident wearing these!! Thanks again🩷🩷

6 February 2025
Unprompted review
Rated 5 out of 5 stars

Amazing items

Amazing quality and fast delivery. Was so hard to choose a set so I think I’ve ordered majority of the items 😂
Customer service is amazing also with fast and friendly response
Will 100% be ordering again and recommending to everyone

AMAZING! 🤩

17 February 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely gorgeous swimwear!!!

I struggled to decide which set to purchase as they are all stunning! But I went with the Honolulu top and Bali bottoms in mocha, and they did not disappoint! Fit is true to size, so flattering and I feel so confident wearing it. I also shipped to Dubai and delivery cost was very reasonable. My new favourite swimwear store and I can’t wait for my next purchase!

20 January 2025
Unprompted review
Rated 5 out of 5 stars

Lovely bikinis!

Lovely bikinis - even received a couple of free items as gifts, too!
Speedy delivery and great communications.
Would definitely recommend!

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Wow the best!

Wow! I ordered the bubblegum swimsuit and 2 skirts, I always find it so so hard to find a good fitting swimsuit in the length, the coverage on the bum, legs r usually to high. But WOW 🤩 I am in love with everything about this swimsuit! 10/10! I will defiantly be ordering more colours! Xx

26 January 2025
Unprompted review
Rated 5 out of 5 stars

Amazing fit, style and quality! I’ll be back for more 100%!!

I recently ordered the Zuri swimsuit from Gianelle and I’m SO impressed. The quality, fit and style is absolutely perfect. I’m always hesitant buying swimwear from different places because I struggle with sizing as I’m bigger on the bottom and small on top but this swimsuit has exceeded my expectations and more. Super fast delivery too! I’ve had so many compliments on it on holiday and told all the girls where it’s from. 100000% would recommend their swimsuits to anyone and will be back for more!! Xx

20 January 2025
Unprompted review
Rated 5 out of 5 stars

Gorgeous Bikini, Excellent experience

I’ve just ordered the Malibu Towelling Top and Bottom’s and its absolutely beautiful. Excellent quality fabric and so soft. My daughter recommended the brand to me and I was a bit apprehensive as I’ve never ordered via an Instagram site before. The service was fabulous and the bikini arrived in no time at all. I’ll definitely be ordering again as they have so many gorgeous items.

15 December 2024
Unprompted review
Rated 5 out of 5 stars

I don't leave reviews often...

I don't leave reviews often but as I have ordered from this brand multiple times and the experience has always been amazing, I couldn't help but give my feedback!

The customer service always has you as a priority and goes above and beyond to assist you! The size, fits and quality is unmatched!

10 October 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional brand

This was my first purchase with Gianelle, my parcel arrived today and I am absolutely over the moon with the fit and quality of these items! The bikinis are all super soft and comfortable I can’t wait to wear them next week on holiday! Additionally, the customer service was exceptional when I had to email to get my tracking information!

4 December 2024
Unprompted review
Rated 5 out of 5 stars

Best Swimwear!

Ordered some swim wear for the first time off this company and the quality is fantastic and it was so quick to arrive😄will be definitely ordering more for the summer☀️

1 December 2024
Unprompted review
Rated 5 out of 5 stars

The most confident I've felt & delivered within 24 hours!

My first time ordering from Gianelle and the items came in less than 24 hours! I was unsure on sizing so stuck with my usual size and the bikinis are all PERFECT! I have genuinely never felt so confident in a bikini and have never got my sizes right first time anywhere else. The quality is unbelievable and the sizing, shaping and fabrics are all incredible. Will definitely be ordering again! Thank you, I can't wait to go on holiday even more now. xx

29 November 2024
Unprompted review
Rated 1 out of 5 stars

SCAMMERS

SCAMMERS - said they posted my parcel and never did - whole week went by I emailed and DM’d and received no response whatsoever. Commented on their instagram hoping someone would get back if they saw on there and they deleted my comments. DO NOT BUY FROM HERE THEY ARE ABSOLUTELY AWFUL

2 December 2024
Unprompted review
Gianelle logo

Reply from Gianelle

Hello Holly,

Thanks for taking the time to leave a review!

I can see your order was delivered on time via your tracking below which you have confirmed delivery of via email.

Royal Mail: GA765571920GB

I can see you have now opened a chargeback for this order after receiving the delivery of the package and whilst still being in possession of our items.

We have tried to reached out to you about the charge back and have been ignored.

To steal from a small business is absolutely appalling.

We hope to hear back from you soon.

Thanks,
Gianelle Team



Rated 5 out of 5 stars

Definitely recommend!

Absolutely over the moon with my recent purchase with Gianelle! These are the best swimsuits I’ve ever put on. I struggle with bikinis and swimsuits as a bigger busted girl but omg, the quality, the fit and colour of these are perfect!! Will definitely be buying again in the future 😊

4 November 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I recently purchased a few bikinis, a swimsuit, and a dress from Gianelle, and I couldn’t be happier! Each piece is absolutely beautiful, with great attention to detail and quality. I can't wait to wear them on my holiday. Highly recommend Gianelle for stylish, high-quality beachwear!

25 September 2024
Unprompted review

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