We bought an e gift card for a friend. We wanted to do this before a leaving occasion but couldn’t alter when the email & card/gift was sent. It would have been really helpful if the website had the f... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to navigate site and choose gift card. Quick email delivery. Would give 5 stars if there was a user friendly print at home option similar to the Amazon print at home gift voucher.
Company replied
This is a follow-up after I posted a 1 star review for non-receipt of a garden voucher. Since then, Giftcards have responded to my email, apologised, and issued a full refund. I’m giving a 3 star revi... See more
Company replied
Ordered £30 ecard for Tesco, all went well. Remaining £20 requested for Iceland, charge of £1.50 charged as admin fee, not sure what administration required but then when tried to use in store it wasn... See more
Company replied
Company details
- #346 of 373 best companies in Gift shop
- #60 of 69 best companies in Corporate gift supplier
Contact info
United Kingdom
- +44 330 828 1876
- support@giftcards.co.uk
- giftcards.co.uk
3.8
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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I sent a gift card in early May for my…
I sent a gift card in early May for my niece's birthday. The link given to me didn't work
6 May 2026
Reply from Giftcards.co.uk
Hi Mr. King,
Thank you for your feedback, and for bringing this to our attention. We are so sorry to hear that you or your niece experienced issues trying to access a link, and we apologise for any confusion this may have caused.
Please be assured that we are here to help you get this sorted out right away. For many of the gift card brands we supply, a link is not required for redemption. Instead, the gift can be used by simply presenting the card details such as the card number, PIN, and barcode.
Additionally, please note that while these digital cards are purchased through us, they cannot be used or redeemed on our website. They must be redeemed directly with the specific brand at their participating stores or online retail platforms.
If you still need assistance locating the card details or have any questions about how to use them, please contact us directly at support@giftcards.co.uk with your order details, and our team will gladly guide you through the process.
With kind regards,
Janice - Team Giftcards.co.uk
Reply from Giftcards.co.uk
Hi Liz Nicholas,
Thank you so much for your wonderful feedback. We truly value the time you took to share your thoughts with us, as your input is what helps us constantly improve and provide the best experience possible.
If you ever need any assistance or have additional thoughts to share in the future, please feel free to contact us at support@giftcards.co.uk.
With kind regards,
Janice - Team Giftcards.co.uk
I have found gift cards very…supportive
I have found gift cards very supportive. They help me understand where I was going wrong with my activation of my gift cards. A1
20 June 2026
Unprompted review
Reply from Giftcards.co.uk
Hi Raymond Crompton,
Thank you so much for your feedback. We are absolutely thrilled to hear that our gift cards and support have been so helpful to you.
It is wonderful to know that we could assist you in understanding the activation process and getting everything sorted out perfectly.
If you ever need any help with a future activation or order, please don't hesitate to reach out to us at support@giftcards.co.uk.
With kind regards,
Janice - Team Giftcards.co.uk
Easy and fast
12 May 2026
Reply from Giftcards.co.uk
Hi Emma Mackay,
Thank you so much for your feedback. We are absolutely thrilled to hear that your experience was so straightforward and prompt. Providing a seamless and efficient service is always our top priority, and it is wonderful to know we hit the mark for you.
If you ever need any assistance with a future order, please feel free to contact us at support@giftcards.co.uk.
With kind regards,
Janice - Team Giftcards.co.uk
Customer communication is good
Customer communication is good, product a little damaged but thays the postal services fault
25 June 2025
Reply from Giftcards.co.uk
Hi Lindsay Birks,
Thank you for your feedback. We are glad our communication was helpful.
We are very sorry your item arrived damaged due to the postal service. If you need any further assistance, please do not hesitate to contact us at support@giftcards.co.uk.
With kind regards,
Janice - Team Giftcards.co.uk
Excellent range of cards, speedy delivery
Excellent range of cards, super speedy digital code delivery.
Great service. Highly recommended.
16 June 2026
Reply from Giftcards.co.uk
Hi Sue,
Thank you so much for your feedback. Hearing that you enjoyed our vast selection and that your digital delivery arrived in a flash truly makes our day. Knowing that you highly recommend us is the ultimate compliment for our team, and we will keep working hard to maintain that level of service for you.
If you ever need any assistance with a future order, please feel free to contact us at support@giftcards.co.uk.
With kind regards,
Janice - Team Giftcards.co.uk
Reply from Giftcards.co.uk
Hi Susan Thorne,
Thank you for your feedback, and we are very sorry for the frustration caused by the delay.
Typically, digital gift cards are generated and delivered within an hour of purchase. However, if your order hasn't arrived yet, it is often due to an automated security check or a minor delay in processing. We also highly recommend checking your Spam or Promotions folders, as delivery emails can sometimes be filtered there by mistake.
We absolutely want to get this sorted out for you right away. Please reach out to our team directly at support@giftcards.co.uk with your order details or the email address used for the purchase, and we will locate your transaction and ensure your voucher is delivered immediately.
With kind regards,
Janice - Team Giftcards.co.uk
Really helpful
I had an issue as I accidentally deleted the email containing the gift voucher. I rang them and customer services were really helpful and quickly rectified the situation. Thank you
18 June 2026
Reply from Giftcards.co.uk
Hi Daniele R.,
Thank you for your feedback. We are absolutely delighted to hear about your experience! It is wonderful to know that our team could step in so quickly to resolve that accidental mishap and get everything sorted out for you. We always aim to provide friendly, efficient support whenever a hitch arises, and your kind words mean a lot to us.
Thank you so much for taking the time to share your positive experience. If you ever need any help in the future, please feel free to contact us at support@giftcards.co.uk.
With kind regards,
Janice - Team Giftcards.co.uk
When not receiving ecard you dealt …
When not receiving ecard you dealt with it very quickly, thank you.
16 June 2026
Reply from Giftcards.co.uk
Hi Karen,
Thank you very much for your kind feedback. We are glad we could resolve the issue quickly for you.
If you need any further assistance, please do not hesitate to contact us at support@giftcards.co.uk.
With kind regards,
Janice - Team Giftcards.co.uk
(sent via mail)
Frustrated customer
Wasn’t that easy to redeem our voucher as every request had to be passed to ‘the supplier’. We were back and forward on email trying to get a suitable date for a show. In the end we opted for any show on any night. Not ideal. We’re booked now though. That said, the people we dealt with on email were polite and helpful. I’m not sure I’d use this company again as the booking process was very long winded.
13 June 2026
Reply from Giftcards.co.uk
Hello Yvonne Murphy,
Thank you for taking the time to share your thoughts. I’m genuinely sorry to hear the process felt long‑winded for you, and I completely understand how that back‑and‑forth can take the shine off what should be an easy treat.
From what you’ve described, it sounds very much like the voucher you used was for an external entertainment provider. As we’re a reseller of various gift cards, anything not issued directly by ourselves has to be redeemed through the supplier’s own platform, as we don’t have access to their internal booking systems. I’ve checked our support inboxes and haven’t been able to trace any correspondence from you, which makes me think this review may have been intended for the entertainment provider rather than for us.
That said, I’m glad to hear the team you dealt with were polite and helpful, and even more pleased that you’ve now managed to get a show booked. I truly hope it turns out to be a brilliant night out.
If you ever do use one of our own gift cards in future, the experience should be far more straightforward. But either way, I appreciate you sharing your experience.
With kind regards,
Susy - Team Giftcards.co.uk
(sent via mail)
It was pretty good but every time i…
It was pretty good but every time i closed it i had to put the code in over and over again
25 May 2026
Reply from Giftcards.co.uk
Good day,
Thank you so much for taking the time to share your feedback with us.
I am sorry to hear that you experienced this issue and had to repeatedly enter the code every time you closed it. We always want our service to be as seamless as possible, and we will certainly take this on board as we look for ways to improve our service in the future.
Thank you again for letting us know, and we hope to provide you with a much better experience next time!
If you need any assistance, please do not hesitate to contact us at support@giftcards.co.uk.
With kind regards,
Janice - Team Giftcards.co.uk
(sent via mail)
When I made a mistake in ordering
When I made a mistake in ordering, I was able to phone and speak to a real person! She was very helpful and sorted it out straight away, hence my 5 star rating
25 May 2026
Reply from Giftcards.co.uk
Hello,
Thank you kindly for leaving such a cracking 5‑star review. Knowing you could ring up and speak to a real human who sorted things without any faff is exactly the experience we aim to give. Chuffed to bits that it all got put right for you so swiftly.
If you ever need a hand again, we’re only a phone call away.
With kind regards,
Susy - Team Giftcards.co.uk
(sent via mail)
Reply from Giftcards.co.uk
Hello Natasha,
Thank you for sharing your feedback. I’m really sorry to hear your e‑voucher issue and that it still hasn’t reached you.
Sometimes these digital bits wander off into spam or get stuck on the way, but either way you shouldn’t be left waiting. If you send us your order details at support@giftcards.co.uk, we’ll sort it promptly and make sure you’ve got what you paid for.
Thanks for giving us the chance to sort this.
With kind regards,
Susy - Team Giftcards.co.uk
(sent via mail)
Reply from Giftcards.co.uk
Hi Nicki,
Thank you ever so much for the glowing 5‑star nod. Genuinely delighted to hear you found the process easy, the instructions helpful and the options plentiful.
It’s grand to know everything felt straightforward and well laid‑out on your end. We put a fair bit of care into keeping things smooth and sensible, so it’s lovely to see that shine through.
If you ever fancy exploring more or need a hand with anything down the line, please feel free to reach out to our support team at support@giftcards.co.uk.
With kind regards,
Susy - Team Giftcards.co.uk
(sent via mail)
was easy to do with very quick delivery…
was easy to do with very quick delivery perfect if you need something quick on the day for a gift for someone
25 May 2026
Reply from Giftcards.co.uk
Hi Rhian,
Thank you for your kind words! We're glad to hear that the process was easy and that the fast delivery was helpful, especially for those last-minute gifts.
Should you have any additional suggestions or inquiries, feel free to contact us at: support@giftcards.co.uk
With kind regards,
Jessica - Team Giftcards.co.uk
(sent via mail)
First time user
First time user and I have no complaints! Arrived exactly when I needed it
26 February 2026
Reply from Giftcards.co.uk
Hi Mark,
Thank you for sharing your experience! We're delighted to hear that your first order went smoothly and that everything arrived exactly when you needed it.
Should you have any additional suggestions or inquiries, feel free to contact us at: support@giftcards.co.uk
With kind regards,
Jessica - Team Giftcards.co.uk
(sent via mail)
I ordered this gift card for a friend
I ordered this gift card for a friend, and it was delivered via email very quickly. The choice of gift card designs were really nice too. Thank you, I will definitely buy from you again.
15 June 2026
Reply from Giftcards.co.uk
Hi Rachel,
Thank you for your wonderful feedback! We're so pleased to hear that the gift card was delivered quickly and that you enjoyed the range of designs available. It’s great to know you’d choose us again in the future.
Should you have any additional suggestions or inquiries, feel free to contact us at: support@giftcards.co.uk
With kind regards,
Jessica - Team Giftcards.co.uk
(sent via mail)
Reply from Giftcards.co.uk
Hi Sue,
Thank you for your feedback—we really appreciate you taking the time to share it! We're delighted to hear that you found our e‑gift cards easy to use and that the delivery was quick.
Should you have any additional suggestions or inquiries, feel free to contact us at: support@giftcards.co.uk
With kind regards,
Jessica - Team Giftcards.co.uk
(sent via mail)
Easy to order and arrived on time
13 June 2026
Reply from Giftcards.co.uk
Good day!
Thank you for your feedback—we really appreciate you taking the time to share your experience! We're pleased to hear that the ordering process was straightforward and that everything arrived right on time.
Should you have any additional suggestions or inquiries, feel free to contact us at: support@giftcards.co.uk
With kind regards,
Jessica - Team Giftcards.co.uk
(sent via mail)
Reply from Giftcards.co.uk
Hi Martin,
Thank you for your feedback—we really appreciate you sharing your experience! We're happy to hear that the process was so simple and that your gift was delivered instantly.
Should you have any additional suggestions or inquiries, feel free to contact us at: support@giftcards.co.uk
With kind regards,
Jessica - Team Giftcards.co.uk
(sent via mail)
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