The Gift Loft Reviews 

277
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Gift Packs Acceded expectations, also were delivered in top condition, our daughter in law was thrilled so, as a belated birthday gifts the in-laws and Nana have been redeemed. Also we are able agre... See more

Company replied

Rated 5 out of 5 stars

AMAZING Service!!! Arranged a gift hamper for a friend in Mangawhai via email/website from Melbourne Australia. Karina was beyond helpful and happily returned my emails promptly even after hours. She... See more

Company replied

Rated 4 out of 5 stars

First all they received my order on Friday but did not dispatch it until Tuesday and the person did not receive it until Wednesday. They should not mention same day delivery if it takes them 4 days. S... See more

Company replied

Rated 5 out of 5 stars

I live in Australia and I use Gift Loft to sent a birthday present to my Mum in Auckland every year. She absolutely loves the gift baskets. I think they are good value and the communication throughout... See more

Company replied

Company details

  1. Gift basket shop
  2. Gift shop
  3. Online Food Ordering Service

Written by the company

We are passionate about NZ products and delicious artisan foods - every gourmet food is taste tested before we select it for our gorgeous food hampers. We are a small family-owned & operated business based in Auckland, New Zealand. We love all things beautiful and fashionable and hope that our selection provides the perfect gift or gift idea for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

277 reviews

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4.8

All reviews

(277)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you for the great service

Thank you for the great service. I ordered this gift from Michigan USA. The “baby box” arrived in timely fashion and the recipient loved it so much.
Thank you Gift Loft we will be using your service again soon.

25 October 2022
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Reply from The Gift Loft

Thanks Heidi :)

Rated 5 out of 5 stars

New picnic gift

Gift for my son. Wonderful, professional service from the lovely Karina. Am very happy with the selection of items in the picnic package. Very happy with the service 👌

17 October 2022
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Reply from The Gift Loft

Thanks so much for your lovely review Michelle :)

Rated 3 out of 5 stars

This was a gift from someone else to…me

This was a gift from someone else to me. Arrived promptly on 14th October. Nice packaging, unfortunately I thought the cost of courier made the gift rather expensive for content.

14 October 2022
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Reply from The Gift Loft

Thanks for the feedback Sarah. Courier costs are a never-ending headache for us with huge increases this year that we haven't passed on to our customers. Unfortunately the cost of delivery is unavoidable and we choose to use reliable couriers to ensure our gifts are delivered safely and on time. We do review courier costs regularly and if we receive a reduction in costs for any reason, we do pass this on to our customers.

Rated 5 out of 5 stars

Great service

Great service
From UK payment to nz, no problem. Gift chosen by recipient already and she is very happy.
Would certainly choose this for gifts in nz again. Many thanks.

12 October 2022
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Reply from The Gift Loft

Thanks so much Phoebe :)

Rated 5 out of 5 stars

A useful service

This worked really well as a way of sending a present when I am based in a different country. There was a good selection and it arrived on time.

10 October 2022
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Reply from The Gift Loft

Thank you!

Rated 5 out of 5 stars

Great Service

I ordered from the UK on Wednesday and delivery made on Friday for my daughter-in-law's Birthday in Wellington. Great service and she like the present!

7 October 2022
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Reply from The Gift Loft

Thanks Steven, you made a great gift choice :)

Rated 5 out of 5 stars

Great service

First time for me to purchase from Giftloft. Great customer service. I had a query and received a quick response from Karina. I was updated regularly of the status of the parcel. It was delivered 2 days before my nieces baby shower, which was better than it being late. She said the gift was beautiful and so I would definitely purchase from this family business again. 💯 satisfied. Thanks Giftloft.

Just a thought…Is it possible for you to take a photo of what the gift looks like after you have gift wrapped it to show the sender when you send confirmation? Some florists do that and it’s just a nice thought…no biggie though 😊 Could be good for marketing?

4 October 2022
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Reply from The Gift Loft

Thanks so much for your review Karen. We do take photos when requested but we can't do this on every order as we simply don't have time. The confirmation of dispatch is automated so we have to manually email the photos through. Good suggestion though!

Rated 5 out of 5 stars

No issues

No issues, fast and met their promises.

1 October 2022
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Reply from The Gift Loft

Thanks Rob!

Rated 5 out of 5 stars

As Expected

Everything seemed to go smoothly and the recipient loved the gift. I appreciated that the service was easy to use and pricing and timelines for delivery were transparent. Would use this site again for gifts.

23 August 2022
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Reply from The Gift Loft

Thanks so much Amelie :)

Rated 4 out of 5 stars

Great service

Great service. The only problem was that the gift did not arrive on due date.

6 September 2022
The Gift Loft logo

Reply from The Gift Loft

Thanks for your review Carol. Unfortunately there were delays in Inter-island freight in early September meaning this was slightly delayed going to Christchurch. We have been assured these issues have now been ironed out. Sorry for the delay.

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