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What people talk about most
Based on these reviews
I was looking for a special activity to do for my wife’s birthday and came across Giftory. I found their Bustronome Fine Dining Lunch Bus Tour of NYC, and at first it was priced at a little over $... See more
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It was a cool experience. I loved the puzzles we had to solve. I would recommend going hungry and eat your food as you get it. Don’t wait until the end to eat everything because it was way too much fo... See more
Company replied
I booked a Napa Valley Wine Train lunch through Giftory as a birthday gift for my husband. Unfortunately he got sick twice (once with a bad cold and later with a kidney stone and infection) and we... See more
Company replied
Company details
About Giftory
Written by the company
At Giftory we believe that experiences are the best way to create memories that last a lifetime, and that's why we offer a range of fun and exciting experiences that are perfect for any occasion.
The team at Giftory has carefully curated a collection of experiences that are perfect for any occasion. Whether you're celebrating a birthday, anniversary, or simply want to surprise a loved one (or even yourself), we’ve got you covered.
Giftory experiences include everything from adventure sports to cooking classes, and we're always adding new and exciting options to our collection. Plus, our experiences are designed to be enjoyed by people of all ages and interests, so there's something for everyone.
The team at Giftory has carefully curated a collection of experiences that are perfect for any occasion. Whether you're celebrating a birthday, anniversary, or simply want to surprise a loved one (or even yourself), we’ve got you covered.
Giftory experiences include everything from adventure sports to cooking classes, and we're always adding new and exciting options to our collection. Plus, our experiences are designed to be enjoyed by people of all ages and interests, so there's something for everyone.
Contact info
Washington DC, United States
- 202-719-0385
- https://www.giftory.com/pages/contact
- giftory.com
4.1
Great
1K reviews
Replied to 80% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
has been requesting to cancel my order…
has been requesting to cancel my order since day 1, and nobody response back to me, it is fake business.
23 December 2025
Unprompted review
Reply from Giftory
Hi Maggie,
Thank you for your feedback. I just took a look for your refund request and it looks like you just sent it in on Monday. It does look like you sent us an email from a different email address which we replied to when you sent it asking for more information, but you never provided that.
I do apologize for the delay, and assure you our team is working double time to try to catch up from a busy holiday season. We have refunded your order for you as well.
Best,
Justin
Manager of Customer Service
I enjoyed the new york all inclusive…
I enjoyed the new york all inclusive pass and found it to be a worthwhile experience. However, I was quite dissatisfied with the customer service I received. After booking through Giftory, I did not receive any follow-up communication. I attempted to call approximately 20 times over two days , hoping to speak with someone and get a response. It was a rather uncomfortable situation.
Thankful to giftory for the discounts.
22 December 2025
Unprompted review
Reply from Giftory
Hi Rufus,
Thanks for your feedback. I took a look into your request and it looks like you sent it in on December 23rd, and we had the passes to you within 24 hours and ahead of when you intended to use the passes. Additionally, I am sorry you had trouble getting through to us on the phone but being a gifting company we are extremely busy in days and weeks surrounding Christmas. I am glad to hear you enjoyed the passes, and I hope you will consider Giftory for your gifting needs in the future.
Best,
Justin
Customer Service Manager
Worst experience I have ever had
Worst experience I have ever had. Purchased AMC tickets package. You absolutely can not open or access voucher. Can not talk to a person spent hours trying to get resolved with no luck. Save your self time and money.
9 January 2026
Unprompted review
Reply from Giftory
Hi Wanda,
Thanks for taking the time to provide feedback. I just checked and it looks like you just emailed us for the first time yesterday. I do apologize for any delays, but our CS team has been working double time to try to get back to everyone after a very busy holiday season. I also see that you were able to follow the steps to download your tickets from our account without our customer service team intervening. Please let us know if you need any further assistance.
Best,
Justin
Manager of Customer Service
Classes Listed Not Actually Offered
Beware that when you sign up for a specific class there's a good chance that the class will not be available. I signed up for the Spanish Tapas class for me and my wife and gave it to her as a Christmas present, as we first met in Spain. After Giftory had already taken my money for the class, they said they no longer offered the class even though it was still listed as an available class on their website. I had to settle for a different cooking class that neither my wife nor I were interested in. I will not be purchasing experiences from Giftory in the future, as I felt like they engage in false advertising.
8 January 2026
Unprompted review
Reply from Giftory
Hi,
I am so incredibly sorry that your Spanish Tapas class didn’t work out as planned. I can only imagine how special that gift was meant to be, especially since it represented where you and your wife first met. To have that replaced with a class you weren't interested in—while seeing the original still listed online—is beyond frustrating, and I completely understand why you feel let down.
I want to be very direct about why that happens: we partner with thousands of local chefs and studios, and occasionally, a partner does not proactively let us know when an experience is no longer available on their end. Because our site doesn't always receive that "stop" signal immediately, it can lead to the exact situation you experienced where something looks available but is actually off the menu. It is absolutely not our intent to mislead you, and we hate that it ruined such a sentimental gift.
We genuinely want to make this right and ensure you and your wife get an experience you actually want to attend. Could you please give us a call at 202-719-0385 and ask for Justin or Miranda? We would love to either help you find a different Spanish-themed experience that actually honors your story or process a full refund so you can book something directly that makes you both happy.
Justin
Manager of Customer Service
I would give zero stars if I could
I would give zero stars if I could. This site is a COMPLETE scam, it seems. I purchased an Olive Garden on December 25th. I never received the email they say you are supposed to get to get the link for the gift card. I waited a couple days and tried to reach out to them. They do t answer the phone, there is no “live” person behind their live chat, and they do not respond to emails. They send you an automated response saying they will get back to you in 5-7 business days but is now going on 14 days with no response. Also, the email says not to respond to that email or it will put you to the end of the waitlist BUT the same exact email says to rely to it with additional comments. Total scam!
25 December 2025
Unprompted review
Reply from Giftory
Hi Kimberly,
I am very sorry for the delay in getting back to you. Our Customer Support team has been working double time to try to get back to everyone during a very busy holiday season. In reviewing your order, it looks like you had a typo in your email address which is why you did not receive the order confirmation with the gift card. We have resent it to your correct email address for you. Again, I apologize for the delay, and assure you our team is doing our best to make sure everyone's emails are answered.
Best,
Justin
Manager of Customer Service
Great Customer Service!
I worked with Giftory to redeem an experience I received for Christmas. The customer service team was friendly and quick to help me with my booking!
8 January 2026
Unprompted review
Reply from Giftory
Hi!
I am so happy to hear that! It’s wonderful to know our team was able to turn that Christmas gift into a confirmed booking quickly and with a friendly touch. We know that the "gift" doesn't really feel complete until that date is on your calendar, so I’m glad we could help you get there without any stress.
Thank you for sharing your positive experience—it really means a lot to the whole team to know we’re hitting the mark!
Justin
Manager of Customer Service
This company is a joke
This company is a joke. They take your money and you can’t actually sign up for a class. You have to email them to do that. I’ve been emailing about taking a class in January since December. I was promised they would let me know once something opened up in January. They never reached out to me. I have emailed time and time again. The only email I got back was telling me the class I have paid for and asked about for over a month is now sold out and I can’t take it until March. The communication here is horrible. You will hear back from so many different people, the customer service is lacking and it takes days to hear back. So, when classes you pay for are sold out they really don’t care or do anything to make it right. These people take your money and never provide an actual service. I paid and emailed about dates in January on December 1st. For this company to not get me in a class in January after being promised in writing I would be is absolutely ridiculous.
1 December 2025
Unprompted review
Very Disappointed
I received a voucher for a Pasta making class for Christmas. It was in a suburb of Dallas near me. I was very excited about this so my sister bought me a second voucher so my daughter and daughter in law could go as well. My first issue was getting the site to accept the second voucher. The site kept saying it was already loaded. I emailed customer service because no phone number is listed and I received a reply that it would take 5-7 days to get back to me. Using a seperate device I was finally able to load the second voucher so I requested the date I wanted for the class which was 24 days away. My request was pending for three days and at 10 pm I received a response that they no longer had that offering pick something else. This class was still showing on their site. There is no number to call very frustrating and hard to plan with multiple schedules. Very disappointed in the whole process. Other sites I have used give you a response in a few minutes not days and the location information is too general for a big city. Dallas can be 30 minutes or an hour and a half depending on where the location is and you don’t know until you book it
8 January 2026
Unprompted review
Reply from Giftory
Hi,
I am so incredibly sorry for the frustration this has caused you and your family. Planning a day out with your daughter and daughter-in-law should be exciting, not a multi-day logistical headache. I completely understand how disheartening it is to see a class still listed on the site, wait days for a response, and then be told at 10 PM that it’s no longer available.
I’d like to clarify a couple of things that hopefully make the process feel a bit less "mysterious":
Location Specifics: Because we work with various local chefs and studios, we provide general areas initially, and the provider sends the exact address once the booking is confirmed. We know Dallas is massive, and a "30-minute drive" can easily turn into 90 minutes, so we are working on making those initial location markers much more precise.
Availability: Sometimes our partners' calendars sync slower than we’d like, which is why a class might appear available on the site even if the chef just filled the last spot.
We clearly dropped the ball on the communication speed here, and I apologize for the "5-7 day" wait time you were quoted. We would love to make this right immediately—could you please give us a call at 202-719-0385 and ask for Justin or Miranda? We can skip the email back-and-forth, look at the live calendars for all Dallas-area pasta classes together, and get you, your daughter, and your daughter-in-law booked for a date that works for everyone.
Justin
Manager of Customer Service
Flexible and kind customer service during medical issues
I booked a Napa Valley Wine Train lunch through Giftory as a birthday gift for my husband. Unfortunately he got sick twice (once with a bad cold and later with a kidney stone and infection) and we couldn’t use our original or rescheduled dates.
Giftory’s support team, especially Justin, was very patient and helpful. They coordinated with the Wine Train, rescheduled us once, and then ultimately moved our booking back to an open voucher so we can rebook when my husband is healthy again.
It took some back-and-forth with the train provider, but Giftory kept working on it and treated us with empathy the whole time. Really appreciated their flexibility.
7 January 2026
Unprompted review
Reply from Giftory
Hi,
Thank you so much for the kind words, and I am so incredibly sorry to hear about the run of bad luck your husband has had with his health lately. Dealing with a kidney stone and an infection is no small feat, so we completely understood that your Napa Valley plans had to take a backseat for a while.
I was more than happy to coordinate with the Wine Train team on your behalf. While we know the back-and-forth with providers can take a moment, our goal is always to advocate for you so you don't have to stress about logistics while focusing on recovery. I’m glad we could get everything moved back to an open voucher so you both can enjoy that birthday lunch exactly when the time is right.
We’re sending your husband our very best wishes for a speedy and full recovery, and we can't wait for you two to finally get out on those rails!
Justin
Manager of Customer Service
Refund policy deceiving. Be forewarned
I am extremely disappointed with Giftory’s refusal to honor their written policy. I requested a refund for three unused giftcard vouchers (Orders: 618223, 618518, 618533) totaling $810.00. This request was made on 01/02/26, within 37 hours of the original purchase and well within their marketed 14-day "no questions asked" window.
Despite the giftcard vouchers being 100% unredeemed, the company is citing a contradictory "viewing" clause to deny the refund. This effectively voids a satisfaction guarantee the moment a customer performs the standard due diligence of verifying a purchase.
Timeline of Service Failure:
Jan 17 Update: Communication has stalled. In a good-faith attempt to resolve this, I even placed a NEW purchase to demonstrate my intent as a loyal customer willing to spend an equal or greater amount on the correct branded cards. This gesture was ignored.
Jan 20 Update: My reviews were briefly removed. However, I have provided full documentation to Trustpilot to validate this genuine, documented customer experience.
Current Status: Professional communication is non-existent. Their "Support" channels (chat/phone) simply redirect to an email address that either ignores inquiries or sends a generic refusal to honor the advertised refund policy.
Summary: Their "No Questions Asked" guarantee appears to be a misleading marketing tactic. I have been forced to escalate this to the CFPB, Consumer Affairs, and my bank for a 'Merchant Bad Faith' investigation under Regulation Z.
If you value transparent business practices and accessible customer service, I strongly recommend shopping elsewhere.
Final Update: Chase ruled in my favor after a Merchant Bad Faith investigation. Funds recovered
Update 03-13-2026:
Justin, while I acknowledge your apology for the 'breakdown in support,' let’s be clear for the public record: This resolution was not provided by Giftory. It was achieved only after a formal investigation by my bank, which ruled in my favor and forcibly reversed the $810.00.
It is quite convenient to express regret now that the funds have been clawed back. To remind you of the facts:
Multiple Denials: When I reached out within 37 hours of my purchase for a refund on unredeemed vouchers, it was you, Justin, who personally and repeatedly denied my request.
Bad Faith: You maintained those denials despite my good-faith attempt to resolve this by placing a subsequent order on Jan 17th.
Timing: You ignored my emails for weeks, only responding with this 'sincere' apology once the bank finalized the credit reversal.
To other consumers: Do not mistake this response as a sign of helpfulness. This merchant only 'resolves' issues when they are forced to by financial institutions and regulatory inquiries. My experience proves that their '14-Day Guarantee' is illusory and that their support only surfaces once the dispute is lost.
28 December 2025
Unprompted review
Reply from Giftory
Hi,
Thank you for your feedback and for providing such a detailed timeline of your experience. I am sincerely sorry for the frustration and the stress this situation caused you, and I apologize for the breakdown in our support channels.
We appreciate you bringing these points to our attention. I am glad to hear that this has reached a resolution, and I am sorry for any inconvenience you experienced throughout the process.
Justin
Manager of Customer Service
The experience was great however the…
The experience was great however the only hang up was it took a little while between purchase and the confirmation email. I got nervous because how much time went by that i wasnt going to get contacted.
1 January 2026
Reply from Giftory
Hi,
Thank you so much for the feedback, and I am thrilled to hear that you ended up having a great experience! I completely understand why that delay between purchase and confirmation would make you nervous, especially when you are excited to get an event on the calendar.
I sincerely apologize for the silence during that gap, we never want our customers feeling "in the dark" after a purchase. We are currently working on tightening up our confirmation window to ensure those emails go out much faster so nobody else has to deal with that pre-event anxiety.
We really appreciate your patience, and we're so glad the experience itself lived up to your expectations!
Justin
Manager of Customer Service
The email response for booking was…
The email response for booking was good, but the fact you can’t book straight from the platform and have to wait a number of days to decide a day and then have it confirmed is off putting. Yet to have our experience which is in February so will review more fully then once had the experience.
5 January 2026
Unprompted review
Reply from Giftory
Hi,
Thank you for your honest feedback, I completely understand how the wait between picking a date and receiving a final confirmation can be a bit off-putting when you're ready to get your plans set in stone.
We are constantly working with our partners to move toward more "real-time" booking options to make that process much faster. I sincerely apologize for the suspense, but I am glad to hear our support team was helpful during the wait!
We hope you have an absolutely incredible time this February, and we look forward to hearing your full thoughts once you've had the experience.
Justin
Manager of Customer Service
Very helpful and efficient service…
Very helpful and efficient service delivered a nice human-to-human experience. Well done!
4 January 2026
Unprompted review
Reply from Giftory
Hi,
Thank you so much for the kind words, Deb! We always aim to keep that "human-to-human" connection at the heart of what we do, so it is wonderful to hear that our team was able to provide such a helpful and efficient experience for you.
We really appreciate you taking the time to share your feedback, and we look forward to helping you with your next adventure. Well done to you too for being such a pleasure to work with!
Justin
Manager of Customer Service
Wonderful, friendly, helpful customer service
Always such a pleasure speaking with the Customer Support reps.
5 January 2026
Unprompted review
Reply from Giftory
Gemini said
Hi,
Thank you so much for the kind words! It is always a pleasure for us to speak with you as well, and we truly appreciate you taking the time to share such a positive note about our team.
We aim to make every interaction as friendly and helpful as possible, so it is wonderful to hear that our support reps are hitting the mark for you. We look forward to assisting you again whenever you need us!
Justin
Manager of Customer Service
Giftory was great- beginning to end!
My experience with Giftory was great! My employer provided a gift using this platform and I choose to do an experience- we visited a place with my family. The process was easy to follow and I was thrilled to see that I was able to add more people to the experience and pay out of pocket for the difference. The only thing that I was not expecting was that I had to choose a day/time to go to the place and Giftory had to confirm availability and provided tickets for that specific day/time. Same-day tickets were NOT offered, therefore, a like planning will be needed. I reached out via email with the dates I had in mind (you can have 3 diff dates ) and the customer service rep named Ryan was phenomenal. He confirmed the date and time my family wanted to go visit and provided the tickets the same day! My family and I had an amazing time at Orlando, FL and our experience was seamless using Giftory. Thank you!
2 January 2026
Reply from Giftory
Hi,
Thank you so much for such a detailed review! We are thrilled to hear that you and your family had an amazing time in Orlando. It’s always a win when an employer gift turns into a great family memory, and I’m so glad you found it easy to add extra spots so everyone could join in on the fun.
I really appreciate you highlighting the scheduling process. You’re absolutely right—since we coordinate directly with our partners to secure specific slots, a little lead time is definitely needed. I’m so happy to hear that Ryan was able to step in and make that "same-day" confirmation happen for your requested dates! He is indeed phenomenal, and I’ll be sure to pass your praise along to him.
We are so glad the experience was seamless for you. Thank you for choosing Giftory for your Orlando adventure!
Justin
Manager of Customer Service
Such great prices and so easy to…
Such great prices and so easy to purchase and use at the theaters
31 December 2025
Unprompted review
Reply from Giftory
Hi,
Thank you so much for the feedback! We are thrilled to hear that you found our movie theater experiences so easy to purchase and use. We know that sometimes "digital vouchers" can feel a bit uncertain until you're actually at the concession stand with your popcorn, so it’s great to hear that it was a smooth process for you!
We aim to keep those theater bundles at the best possible prices so that a spontaneous movie night doesn't have to break the bank. Whether you're seeing the latest blockbuster or a cozy indie film, we're just glad we could help make it happen.
Enjoy the show, and we hope to see you back for your next cinematic adventure!
Justin
Manager of Customer Service
It is really hard to schedule to make…
It is really hard to schedule so make sure you have a good amount of time. We are on vacation trying to use it but may not be able too! Ugh!!
4 January 2026
Unprompted review
Reply from Giftory
Hi,
I am so glad we were able to get this resolved for you, though I sincerely apologize for the stress and "ugh" moments it caused during your vacation. We know how precious that time is, and the last thing we want is for our scheduling process to add any pressure to your trip.
Thank you for your patience while we worked through the logistics. We really appreciate you sticking with us, and we hope the rest of your time away is relaxing and filled with much smoother experiences!
Justin
Manager of Customer Service
Great customer support!
23 December 2025
Unprompted review
Reply from Giftory
Hi,
Thank you so much! We are thrilled to hear that you had a great experience with our support team. We know that behind every booking is a person looking for a great memory, so we always aim to provide the most helpful and attentive service possible.
We really appreciate you taking the time to share the love—it keeps us motivated to keep delivering that top-tier support!
Justin
Manager of Customer Service
Sold me a class not actually offered
After purchasing a class, I received an email saying this class is no longer available.... So why did you sell it to me? Emails take frustratingly long.
3 January 2026
Unprompted review
Reply from Giftory
Hi,
I am so sorry for the frustration, and I completely understand how aggravating it is to buy something only to be told moments later that it’s unavailable. I also want to apologize for the delay in our email responses; we know that when an order hits a snag, you want answers immediately, not days later.
To answer your question directly: we sync our website with our partner venues' schedules, but occasionally a class is discontinued or fills up on their end before their system updates ours. It’s a gap we are working hard to close because we hate having to deliver that "not available" news as much as you hate receiving it.
Justin
Manager of Customer Service
Scam
Scam. Don’t use. Purchase a booking experience for escape room and it did not specify that you need to schedule a head of time for the booking which is stupid. Asking for refund and get no response from them. Phoneline off. Chat online off. No way to contact them except waiting for their email which take forever. Will not recommend for anyone whatsoever. Hate this company and hope they will be out of business soon.
3 January 2026
Unprompted review
Reply from Giftory
Hi,
I am incredibly sorry for the frustration and the "ugh" experience you've had with our booking process. I completely understand why it feels like a hurdle when you’re ready to jump into an escape room and find out there is a scheduling delay you weren't expecting.
I also want to sincerely apologize for the silence on our phone and chat lines. We know that when you're looking for a refund or an answer, "waiting for an email" feels like forever. It is never our goal to make you feel like your money is in a black hole, and I am sorry our support channels failed to give you the real-time help you needed.
Justin
Manager of Customer Service
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