Giftory Reviews 1,301

Reply from Giftory

Mar 13, 2026

Hi,

I am incredibly sorry for the frustration and the "ugh" experience you've had with our booking process. I completely understand why it feels like a hurdle when you’re ready to jump into an escape room and find out there is a scheduling delay you weren't expecting.

I also want to sincerely apologize for the silence on our phone and chat lines. We know that when you're looking for a refund or an answer, "waiting for an email" feels like forever. It is never our goal to make you feel like your money is in a black hole, and I am sorry our support channels failed to give you the real-time help you needed.

Justin
Manager of Customer Service

Reply from Giftory

Mar 13, 2026

Gemini said
Hi,

I am so incredibly sorry for the frustration and embarrassment this caused, especially since it was a Christmas gift for your mom. There is nothing worse than thinking you have a gift ready to go, only to have it fail at the register and force you to pay cash on the spot. I completely understand why you feel this way.

To clarify what happened: when you buy a Crumbl gift through us, you first receive a Giftory voucher. That voucher isn't the final gift card—it has to be "redeemed" on our website first. Once that's done, our system generates the actual Crumbl digital gift card (which usually includes a QR code or a specific gift card number) and emails it to you. It sounds like there was a breakdown in that hand-off, or the information provided looked like a "fake" card to the in-store system.

Justin
Manager of Customer Service

Reply from Giftory

Mar 31, 2026

Hi,

I am incredibly sorry for the frustration and the "scam" feeling this has caused. I can only imagine how disappointing it is to receive a thoughtful gift from your sister, respond within minutes, and then feel like you're being ignored while the dates slip away.

I want to offer a sincere apology for the delay. To be completely transparent, we were incredibly busy following the Christmas holiday, as almost everyone was trying to redeem their gifts and book experiences at the exact same time. This created a backlog that slowed down our response times and, unfortunately, caused some of those popular restaurant dates to fill up before we could confirm them for you.

That is not the level of service we strive for, and we definitely want to make this right.

Could you please give us a call at 202-719-0385 and ask for Justin or Miranda? We would love to prioritize your booking immediately, or if that specific restaurant is no longer an option, we can discuss a solution that ensures you and your sister still get to enjoy a great experience together.

Justin
Manager of Customer Service

Reply from Giftory

Mar 31, 2026

i!

That sounds like a blast! There’s nothing quite like walking away from a class with a new skill you can actually "test" (and taste) immediately. I’m so glad to hear the scheduling and location were a breeze—that’s exactly how a gift should feel.

informative, tasty, and fun is the perfect "triple threat" for a cocktail class. I’ll be sure to pass your recommendation along to the team; it helps us know which partners are really knocking it out of the park for our guests!

Justin
Manager of Customer Service

Reply from Giftory

Mar 31, 2026

Hi,

I am incredibly sorry for the "nightmare" experience you’ve had. I completely understand why you are feeling this way—being stuck on hold for hours and sending emails into a void is the last thing anyone wants when they are simply trying to book a fun experience.

I want to be very direct about the booking process: because we coordinate with local partners to ensure real-time availability, we do require the voucher to be purchased before the date can be locked in. However, we clearly dropped the ball on explaining that flow and, more importantly, on being there to support you when you had questions. There is no excuse for the lack of response you've encountered.

We want to make this right immediately. Could you please give us a call at 202-719-0385 and ask for Justin or Miranda? We have a dedicated team ready to prioritize your call so you aren't stuck on hold. We will either get your experience booked for you manually or process a full refund—whichever you prefer.

Justin
Manager of Customer Service

Reply from Giftory

Mar 13, 2026

Gemini said
Hi,

I am incredibly sorry to hear about the stressful experience you had on December 23. The holidays are busy enough without having to worry about missing a boat because your tickets didn't arrive, and I completely understand why having to repurchase them in a different way was so frustrating.

I also want to apologize for the breakdown in our communication. Between the "robotic" chat and the delayed email response due to our technical issues at the time, we clearly didn't provide the real-time support you needed for a time-sensitive event. It is never our intention to leave a customer stranded, and I'm sorry we weren't there to help when it mattered most.

Justin
Manager of Customer Service

Reply from Giftory

Mar 13, 2026

Hi,

Thank you for providing this update, and I am sincerely sorry for the stress and frustration this caused. I completely understand why you felt misled when your second ticket and popcorn voucher were missing from your account, especially given California’s consumer protection laws regarding gift cards and vouchers.

I want to clarify that it was never our intention to "remove" your items. Sometimes, technical sync errors can occur with third-party vouchers like AMC after several months, which is clearly what happened here. I am glad we were able to step in and make you whole by restoring exactly what was promised in your original purchase.

We appreciate you giving us the chance to fix this, even if the experience left a bad taste. We take your feedback seriously and are working to ensure our digital delivery systems remain stable for the long term.

Justin
Manager of Customer Service

Reply from Giftory

Mar 13, 2026

Hi,

I am so sorry for the frustration, and I completely understand why a 7-business-day window feels like a hurdle when you’re just trying to use a gift you’ve received. It is never our intention to make the process feel "spammy" or difficult, and I apologize that our current booking flow has left you feeling that way.

The reason we use a request system is to coordinate directly with our local partners to ensure they have the exact space and time available for you before we finalize the booking. However, I hear you loud and clear that the wait time is off-putting.

Justin
Manager of Customer Service

Reply from Giftory

Mar 13, 2026

Hi,

Thank you so much! We are thrilled to hear that you found our pricing competitive and the process easy to navigate. We know that when you're ready to book an experience, the last thing you want is a complicated checkout or a long wait for an answer, so I’m glad our team was able to provide those quick responses you needed.

We really appreciate the feedback, and we can’t wait to help you get out and enjoy your next adventure!

Justin
Manager of Customer Service

Reply from Giftory

Mar 31, 2026

Hi Joana,

Thank you so much for the lovely note! You hit on exactly why we do what we do. There is something so special about giving an experience—the memories of a fun afternoon out with the grandkids usually last a lot longer than a toy or a gadget!

We are honored to play a small part in helping you create those "no-strain" family memories. It sounds like you are the "cool grandma" in the family, and we’re happy to help you keep that title!

Justin
Manager of Customer Service

Reply from Giftory

Mar 31, 2026

Hi,

Thank you so much! We are over the moon to hear that you enjoyed our service. Our goal is always to make the gifting process as smooth and exciting as the experience itself, so it’s wonderful to know we hit the mark for you.

I’ll be sure to share your "wonderful" feedback with the whole team—it’s the best kind of motivation!

Justin
Manager of Customer Service

Reply from Giftory

Mar 31, 2026

Hi,

That is so wonderful to hear! There really is something special about giving a gift that creates a shared memory—it’s much harder to wrap a "great afternoon with a friend" in a box, but it’s definitely the kind of present that lasts the longest.

I’m also very glad to hear that even though you hit a slight snag with the order, our team was able to jump in and get it resolved for you. We know that the "gift" part needs to be stress-free for you so the "experience" part can be perfect for her!

Thank you for your patience and for sharing such a sweet update with us.

Justin
Manager of Customer Service

Reply from Giftory

Mar 31, 2026

Hi,

I am incredibly sorry, and I completely understand why you are finished with us. Paying $500 for a gift, plus extra for express shipping, only to be told you have to wait over a week for a response is a massive letdown—especially during the holidays when timing is everything.

That 7–10 day message is a placeholder for our busiest seasons, but I agree that it is far too long when you have that much money on the line. We clearly failed to deliver the "express" experience you paid for, and for that, I sincerely apologize.

We want to make this right immediately. Could you please give us a call at 202-719-0385 and ask for Justin or Miranda? We will prioritize your call, look into where your physical certificate is, and refund that shipping fee at the very least. We’d like the chance to personally ensure your gift is in your hands (or your recipient's hands) without any further delay.

Justin
Manager of Customer Service

Reply from Giftory

Feb 25, 2026

Hello,

We are truly so sorry for the frustration this caused.. especially during your family reunion. The Spurs game was still being advertised on our site when you made your purchase, and we completely understand how disappointing it was to learn that Go City no longer includes it.

As soon as we were informed of the update, we immediately removed the Spurs listing from our website. Since then, we’ve been actively working with Go City to get this resolved as best as we possibly can.

Please don’t hesitate to give us a call at 202-719-0385 and ask for Miranda or Justin. We’d truly appreciate the opportunity to speak with you directly and continue working toward a resolution.

Again, we sincerely apologize for the inconvenience and appreciate you bringing this to our attention.

Best,

Miranda