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Giftsur Reviews 314

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TrustScore 4 out of 5

3.9

Jewellery shop
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Review summary

Created with AI, based on recent reviews

Evaluating 322 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service and commend the staff for their helpfulness, respect, and responsiveness. Many people appreciate the personalized approach and the efficiency of the team in addressing their concerns, often going above and beyond to ensure satisfaction. However, some customers were dissatisfied with the product quality, noting that items received did not always match the online descriptions or images, and in some cases, were of poor quality. There were also instances where orders arrived late, were incorrect, or had missing items, leading to issues with refunds where some people felt they were not offered a fair resolution.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and accuracy. Many customers express significant... See more

Order

Customers had ambiguous experiences with order. While some reviewers reported issues such as receiving... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, kindness, and... See more

Refund

Customers consistently note ambiguous experiences with refund. Many reviewers report difficulties in... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The lady working with me getting my refund was excellent. She tried to help me still get the product but the situation was out of her hands! I would give her a 5 star rating! I was not happy that t... See more

Rated 5 out of 5 stars

I want to make sure I give 5 stars to my service rep!!! Even though the product didn’t look exactly like what I was expecting - the customer service was wonderful. They were respectful, considerate... See more

Rated 5 out of 5 stars

Jamie was my main point of contact and keptebswst of where my delivery was as in the supply chain process. She also explained the craftsman shop that vent into the production of the item that I ordere... See more

Company details

  1. Jewellery shop

Contact info

3.9

Great

TrustScore 4 out of 5

314 reviews

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Rated 5 out of 5 stars

Great customer care

The company was concerned about my order, as I had requested to receive by a certain date. I was given extra care when it seemed impossible to meet the deadline I had requested. They went the extra mile to get it done for me, which strengthened my trust for this company online.

30 November 2025
Unprompted review
Rated 5 out of 5 stars

Unique birthday gift

Thank you so much for the communication and attention to details with our Blackhawks glass wear. My son will be so excited to receive this for his 30th bday gift.
I look forward to using your company again for the variety of other gift options. It was pleasure doing business with you.

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Do NOT order from this company

Do NOT order from this company! I got my package and even though I ordered a Washington Capitals advent calendar and they sent me a Colorado Avalanche. I reached out to customer service to sena this back and they informed me the warehouse said they didnt have any Capitals ones so instead of canceling they iust sent me a random one. Thats not OK. Then I said I will send this back and thev can refund. To which they also refused because they saio they can't afford it. They are scammed anc thieves and now I have to report it with my bank and file a fraud report. I will get my money back but its ridiculous to make someone go through this especially at Christmas time. I guess to also be petty I will send this the team lawyers anyway simce this is not licensed merchandise and they are profiting off of counterfeiting. DO NOT BUY FROM THESE PEOPLE.
They emailed after this review and said they would refund if I removed it. No refund was received so I put it back.

17 November 2025
Unprompted review

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