Awful and completely scam I ordered Andrea Bocelli tickets. Since the purchase was made with someone else’s card, they asked me for additional information, which I provided. They then canc... See more
Company replied
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See what reviewers are saying
We bought tix for a concert overseas (Ireland), but accidentally placed two orders for one ticket each. One came, but the other did not, just a few days before the show. I emailed the company and the... See more
Company replied
I read earlier reviews and I got worried about my ticket to PaulMcCartney yesterday evening. After 3 hours in que for the concert I passed the ticket control and an OK for the ticket. Puh! Ticket... See more
Company replied
I bought these tickets for gracie abrams the day before the concert, the support i had from gigsberg was really good, they let me know an estimated time and answered every email.Even though they were... See more
Company replied
Company details
Written by the company
Gigsberg is a secondary ticket marketplace for live events. All tickets are guaranteed and secure. Prices are set by sellers and may be above or below face value.
Contact info
Dorfstrasse 6 Switzerland, 8834, Schindellegi, Switzerland
- support@gigsberg.com
- gigsberg.co.uk
4.2
Great
656 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect customer assistance
Perfect customer assistance. Prompt and clear reply, very patient in explaining procedures more than one time! Perfect organization: I found it a bit strange in the beginning, but they were able to manage everything completely and correctly. Very good service, hope I'll have another chance to use it.
18 April 2025
Unprompted review
Reply from Gigsberg UK
Hello Alessandra, What a nice review and thank you for your kind words. At Gigsberg , our customer services team takes the time to ensure our customers have clarity on all matters. We hope to see you back again soon and we are sure that you will enjoy your show.
Great re-sale platform.
Tickets were transferred in a timely and transparent manner and queries to Gigsberg were also responded to speedily.
2 May 2025
Unprompted review
Reply from Gigsberg UK
Hello Mandy, We aim for positive experiences, so we are delighted to hear yours with Gigsberg was great from beginning to end. Our customer service team is dedicated to providing world-class service to each and every customer. Please enjoy your show , Bruce Springsteen, next month and thank you for the 5-star review.
you can trust in a perfect servise. Gingsberg is a guarantee
the consert was totally insane! TYLER The Creator is magic! and my son was happy. it was a gift for his brthday. Thank you for find me the tickets!
Sam
30 April 2025
Unprompted review
Reply from Gigsberg UK
Hi Samantha, So glad to hear that you and your son had such an amazing time at the Tyler the Creator show and that Gigsberg was able to secure the tickets for you. Our customer service team is tireless in their efforts to ensure customer satisfaction. We hope to see you again soon and your great review is much appreciated. Thank you.
Reply from Gigsberg UK
Good day Mariia, At Gigsberg our team works very heard to deliver tickets timeously to all our customers. Hope that you also enjoyed the show, Twenty One Pilots earlier this week and thank you for the 5-star review. Much appreciated.
all went good!
28 April 2025
Unprompted review
Reply from Gigsberg UK
Hi Andrea, Amazing to hear that your journey with Gigsberg was easy from start to finish. Hope you also enjoyed your show, Twenty One Pilots earlier in the week and your review is much appreciated. Thank you.
have now bought ticket twice.from…
have now bought ticket twice.from Gigsberg.No problems,at all..........I can Highly recomend Gifgsberg
27 April 2025
Unprompted review
Reply from Gigsberg UK
Welcome back Jacob, We are pleased to see you have once again experienced the simplicity of purchasing tickets through Gigsberg. Thank you for your recommendation and we hope that you enjoyed your Rod Stewart show last weekend. Your 5-star review is much appreciated.
Perfect support at all stages and…
Perfect support at all stages and really great price range for different types of accommodation.
27 April 2025
Unprompted review
Reply from Gigsberg UK
Good day Andrey, At Gigsberg, we are committed to delivering top-tier support as well as providing many different ticket options to choose from. We hope that you enjoyed Twenty One Pilots last weekend and thank you for the great review.
Wondering if you should use Gigsberg?
I was hesitant to use Gigsberg as it was new and unknown to me. But it was legitimate and they were also very helpful and answered within seconds when I had questions about downloading the tickets. This is a serious website, and the only thing that is different from first-buy websites is that the prices are higher because of the resale aspect.
When you want to attend an event and did not get tickets at first attempt - and am willing to pay a bit extra for the possibility for an experience of a lifetime, like Billie Eilish - use this site!
26 April 2025
Unprompted review
Reply from Gigsberg UK
Hello Elisabeth, We are happy to hear that we could resolve all your doubts. Our customer service team at Gigsberg is committed to delivering quick and helpful responses to every customer. We are confident that you also enjoyed your show and thank you for your recommendations and for your 5-star review. Much appreciated.
Very good work
I received the tickets on Tuesday for my event on Thursday! It was a bit stressful but so happy now that everything went well 👍🏻😁. Thank so much for your concern every day from about a week to let me know that you were working so hard to get my order ready on time! 💪🏻🙏
24 April 2025
Unprompted review
Reply from Gigsberg UK
Hi Coralie, Please be assured that at Gigsberg you will always receive your tickets before your event. On our website our declaration states that all tickets are guaranteed and secure. Our priority is to keep customers updated on their purchase and guarantee ticket delivery and execution. We hope that you enjoyed your show, Twenty One Pilots, and thank you for your amazing review.
concert was amazing
concert was amazing ! and I got the £10 token for my next purchase from Gigsberg ! ⭐️
23 April 2025
Unprompted review
Reply from Gigsberg UK
Hello Putri,
Hello Putri, We are delighted to hear that you had a great time at the Billie Eilish concert yesterday and we hope to see you again soon, now that you have a token to use for your next purchase. Thank you for the 5-star review. Much appreciated.
Is this a scam?
At this moment I’m still waiting for my tickets to Billie Eilish in stockholm the day after tomorrow. Bought the tickets a year ago. Have been messaging with Gigsberg several times. We already have the travel to Sweden and hotel paid for and we are going tomorrow. No tickets have arrived yet. Getting very worried.
At girst they said that tickets are released a few weeks before the event, then a few days before the event, and now they are saying that sometimes they release the day of the event. This feels like a scam.
Update: We did get the tickets, later the day I wrote this review. It was exactly the tickets we bought and they worked as they were supposed to. It was very stressful to get them so closely to the event date though 😅
22 April 2025
Unprompted review
Reply from Gigsberg UK
Good day Maria, We are most certainly not a scam and as per our declaration on our website, we clearly state that all tickets are guaranteed and secure. Please note that Gigsberg is a secondary ticket marketplace. It is normal in our industry for the official seller/venue to release the actual tickets much closer to the event date - it's also written here in our FAQ (https://www.gigsberg.com/faqs ) "When will I get my tickets? Tickets are generally delivered 1-3 days before the event. However, we work very closely with our sellers, to have them delivered to you as soon as possible." On the rare occasion, tickets may only be delivered on the day of the event. Having said this please be assured that you will receive your tickets before the event.
At first I thought the tickets wouldn't arrive but a few months before the concert they arrived
It's safe but at first there were a few problems….. In the end I had the tickets via Eventim on a QR code 👍
20 April 2025
Unprompted review
Reply from Gigsberg UK
Hello Aliyah, We are happy to hear that our amazing support team at Gigsberg were able to resolve all your queries. Hope you enjoyed your show Chase Atlantic and thank you for the nice review.
Amazing!
I was going to sabrina carpenter in Oslo and here is my experience it was great first i felt a bit weird about i didn’t Get my tickets when purchasing , but they contacted me 2 days before everything sent smooth ! Thank you gigsburg will be buying again.
30 March 2025
Unprompted review
Reply from Gigsberg UK
Good day Lana, We are thrilled to hear that we could contribute to your amazing experience. Please be reminded that as Gigsberg is a secondary ticket marketplace and therefore we need to wait for the primary to release the tickets, which is normally 1-3 days before the event. Thank you for your recommendation and we hope to see you again soon. Your 5-star review is much appreciated.
Everything went very smooth with no…
Everything went very smooth with no issues.
11 April 2025
Unprompted review
Reply from Gigsberg UK
Hi Greg, Thrilled to hear that your journey with Gigsberg was stress and hassle free. This is what we want for all our customers to experience. We hope that you also had a wonderful time at "Andre Rieu" on the weekend and your great review is much appreciated. Thank you.
Enjoy the concert and no problem…
Enjoy the concert and no problem getting in with tickets
11 April 2025
Unprompted review
Reply from Gigsberg UK
Good day James, Fantastic! We're thrilled to hear you had such a wonderful and completely flawless evening at the Andre Rieu show. At Gigsberg this is what we want all our customers to experience. Thank you for your 5-star review which is much appreciated.
Good platform
Good platform. Straightforward. Nothing dodgy. Would be nice to get the tickets earlier than a couple of days prior to the event.
4 March 2025
Unprompted review
Reply from Gigsberg UK
Good day, As Gigsberg is a secondary ticket marketplace and whilst we understand that you are eager to receive your tickets, we need to wait until the tickets become available from the primary source. Having said this our declaration on our website states that "all tickets are guaranteed and secure" so you can always be assured with Gigsberg that you will receive your tickets before your event. We hope you enjoy your show and thank you for the nice review.
Really good
28 March 2025
Unprompted review
Reply from Gigsberg UK
Good day Karl, Thank you for sharing your positive experience that you had with Gigsberg. At Gigsberg we are known for world-class service. Hope you enjoy your show and your great review is much appreciated.
Better than expected
It was amazing to be able to get suit tickets for the fraction of the actual price. I had a great experience and I would definitely buy resale tickets from here again!
27 March 2025
Unprompted review
Reply from Gigsberg UK
Hello Stella, We are so glad to hear that Gigsberg could accommodate you with tickets for your show. We want to empower all our customers to buy and sell tickets for their favorite live events in sport, live music, theatre and festivals. Thank you for the recommendation and great review, and we hope to see you again soon.
Best night ever
I got my tickets a few weeks before the concert. The concert was absolutely amazing. Sabrina is such a natural performer. Loved every bit of it.
26 March 2025
Unprompted review
Reply from Gigsberg UK
Hello Elettra, We are delighted to hear that you enjoyed the show Sabrina Carpenter and that Gigsberg made it possible. Our tickets are guaranteed and secure as stated on our website. Your great review is much appreciated, thank you.
What an absolut joke this website…
What an absolut joke this website is....I purchase rugby match tickets for the 6 nations away to Paris, booked flights and hotel...never got the tickets always keep saying that it wasn't there fault...and giving false excuses.. 🙄 until 15mins before kick off...then they send me an email that I will not have tickets.....alot of bullshit...awaiting for refund now ..if any...PEOPLE RUN AWAY FROM THIS SITE... do not buy anything from it...I know that I won't be conned again 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡
15 March 2025
Unprompted review
Reply from Gigsberg UK
Good day, As with anything, including Gigsberg’s secondary ticket marketplace platform, sometimes issues arise, though it is a very rare occurrence. Your refund has been processed with additional compensation. As previously mentioned, this is a rare occurrence and does not reflect Gigsberg's overall service
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