Awful and completely scam I ordered Andrea Bocelli tickets. Since the purchase was made with someone else’s card, they asked me for additional information, which I provided. They then canc... See more
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See what reviewers are saying
We bought tix for a concert overseas (Ireland), but accidentally placed two orders for one ticket each. One came, but the other did not, just a few days before the show. I emailed the company and the... See more
Company replied
I read earlier reviews and I got worried about my ticket to PaulMcCartney yesterday evening. After 3 hours in que for the concert I passed the ticket control and an OK for the ticket. Puh! Ticket... See more
Company replied
I bought these tickets for gracie abrams the day before the concert, the support i had from gigsberg was really good, they let me know an estimated time and answered every email.Even though they were... See more
Company replied
Company details
Written by the company
Gigsberg is a secondary ticket marketplace for live events. All tickets are guaranteed and secure. Prices are set by sellers and may be above or below face value.
Contact info
Dorfstrasse 6 Switzerland, 8834, Schindellegi, Switzerland
- support@gigsberg.com
- gigsberg.co.uk
4.2
Great
656 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service
The fulfilment team were great to work with. Regular updates and speedy replies.
19 March 2025
Unprompted review
Reply from Gigsberg UK
Hello Kevin, Glad you got to experience the Gigsberg magic. Our team constantly strives to provide exceptional service and effective communication at all times. We are sure you enjoyed your show as well and your great review is much appreciated.
Reply from Gigsberg UK
Good day Dean, We are so glad to hear that you had a great experience with Gigsberg. We uphold the reliability standards stated on our website that all tickets are secure and guaranteed. Hope you enjoyed your show "You me at Six" yesterday and thank you for the 5-star review.
Predatory ticket vendors
Last April, I ordered a ticket through the Gigsberg portal, I paid 150 EUR. I received my ticket 1 week before the November concert, which cost half as much compared to what I paid. I paid for a premium seat, and I received a second-class ticket. From April to November, we regularly wrote to Gigsberg customer service that I didn't have a ticket, that I hadn't received my ticket, but they told me to wait. When I received my ticket, I complained because I had been badly cheated, but they just spread their arms wide, saying that it was on the website, that the ticket could be below or above the face value. In better places, this is regulated, that the resold ticket can be 10% or 15% more expensive. I contacted the Consumer Protection Authority for Foreign Companies, but since the company is Swiss, not EU, they have no influence. We filed a complaint with the Swiss Consumer Protection Authority, but we did not receive a response. So I just want people to be very careful when shopping on the Gigsberg platform!
17 November 2024
Unprompted review
Reply from Gigsberg UK
Hello Melinda, As we are sure you are aware Gigsberg is a secondary market and therefore we do not set the price, the sellers do. The declaration on top of the website clearly states: "Gigsberg is a secondary ticket marketplace. All tickets are guaranteed and secure. Prices are set by sellers and may be above or below face value" . The price is a question of supply and demand and is set only by the seller of the tickets. That being said, we promptly sent your purchase confirmation of your exact purchase by email with the order details on April 9, 2024.
Reply from Gigsberg UK
Hi Russell, Thank you for the short but self explanatory review. This sums up what Gigsberg is all about. We hope you enjoyed the show Teddy Swims and your 5-star review is much appreciated. Thank you.
Reply from Gigsberg UK
Hello Sasha, We are very glad to hear that you had an amazing experience with us at Gigsberg. This is exactly what we are constantly striving for. We are sure you also enjoyed your show, Sabrina. Thank you for the 5-star review and hope to see you again soon.
Everything worked fine
Everything worked fine, got the tickets mailed a decent time before the event, everything smooth and without issue!
12 March 2025
Unprompted review
Reply from Gigsberg UK
Hello Julia, Great to hear that everything went according to plan and that you will be able to go and enjoy your show. Thank you for the 5-star review, much appreciated.
First time purchase via Gigsberg
Initially I was a sceptic as this was the first time I had used Gigsberg, but I am no longer so. I was kept up to date with the progress of fulfilling my purchase, which was reassuring. The transfer was easy. 3 teenage girls were very happy with their experience at the concert. Thank you. I wouldn’t hesitate to use Gigsberg again.
11 March 2025
Unprompted review
Reply from Gigsberg UK
Good day Elaine, So glad we could lay your fears to rest and that our amazing customer service team at Gigsberg kept you fully up to date during the entire process. We also see that the teenagers had a great time at the Sabrina Carpenter show and your great review is much appreciated.
Tickets arrived with no issue
Tickets arrived with no issue. I deleted the sellers Ticketmaster email by mistake but I contacted Gigsberg and they were back in touch promptly to help. They even followed up the next day with a phone call to make sure I had received my tickets.
10 March 2025
Unprompted review
Reply from Gigsberg UK
Hi Glenn, Glad that we were able to assist you with your issues. At Gigsberg, no issue is too big or small for us to deal with. We always ensure that we communicate with all of our customers to make sure that they are happy with the end result. Enjoy your show and thank you for your lovely review.
Reply from Gigsberg UK
Hello Linda, At Gigsberg we always strive to provide world class service to all of our customers. We are happy that you could experience this. Enjoy your show and your 5-star review is much appreciated.
Easy and straightforward way of booking…
Easy and straightforward way of booking tickets for all kinds of gigs, and timely information via email for the steps of the process.
8 March 2025
Unprompted review
Reply from Gigsberg UK
Good day, We are thrilled to see that you had an smooth journey with Gigsberg. We are focused on making our process easy and user-friendly for our customers. Please enjoy your show and thank you for your great review.
Very disappointed
Very disappointed. My daughter never received the transfer email with Gracie Abrams ticket despite Gigsberg telling me she had accepted and sending a piece of a screenshot which was not plausible. Do you think she was lying 🤔. I think your seller was. The seller is obviously a scammer as no email or transfer came through. Back and forth chatting on WhatsApp they didn't offer any alternative and unfortunately had to collect my disappointed daughter from the 3 arena this evening. Avoid 👎
10 March 2025
Unprompted review
Reply from Gigsberg UK
Good day, Whilst we understand your frustrations, the transfer of tickets was indeed sent to the email address which was provided at time of registration.
TAEMIN WORLD TOUR in Frankfurt was…
Taemin's concert in Frankfurt was incredible!Thank you Gigsberg for ticket ,this page saved me because nowhere I may bought ticket. And this page got me that ticket.
7 March 2025
Unprompted review
Reply from Gigsberg UK
Hello Pauline, We are thrilled to have been able to assist you in securing a ticket for Taemin when there were no other tickets available. We consistently go the extra mile to ensure our customers see their favorite show. We see that you had an amazing time at the show and we hope to see you again soon. Your great review is much appreciated, thank you.
I bought these tickets for gracie and they were amazing!!
I bought these tickets for gracie abrams the day before the concert, the support i had from gigsberg was really good, they let me know an estimated time and answered every email.Even though they were bought the night before they came through within 24 hours, We went into gracie just fine but did have to go through the box office
8 March 2025
Unprompted review
Reply from Gigsberg UK
Hi Megan, At Gigsberg, we have a reputation for successfully assisting customers with last-minute ticket needs. It is great to hear that our customer service team provided you with our exceptional service, which is what we are committed to , in providing to our customers each and every time. We hope you also enjoyed Gracie Abrams and thank you for your 5-star review.
Great service
Even though I had to wait for my tickets to arrive until the week before the concert, they made sure I received them and contacted me a couple of times to check whether or not I could access the tickets. Everything worked perfectly and I had an amazing time.
6 March 2025
Unprompted review
Reply from Gigsberg UK
Hello Rani, We are glad to hear that you had a great experience with Gigsberg. As we are a secondary ticket marketplace, we need to wait until the tickets are released by the primary. On our website we state that all tickets are secure and guaranteed and you will definitely receive the tickets before your event. Our customer service team prides itself on effective communication and excellent customer service. Happy to also hear that you enjoyed your show "Asepa". Your 5-star review is much appreciated. Thank you.
Very efficient
It was simple and quick. I received my tickets the next day, very quick transfer.
1 March 2025
Unprompted review
Reply from Gigsberg UK
Good day Dean, We are delighted that you had an extremely good experience with us. Gigsberg is committed to facilitating a streamlined and efficient process for our customers. We hope you will enjoy your show and thank you for the great review.
Got my Sabrina ticket right on time
Got my Sabrina ticket right on time
4 March 2025
Unprompted review
Reply from Gigsberg UK
Thank you so much for sharing with us your positive experience which you had with Gigsberg. We always ensure that our customers receive their tickets before the event. Please enjoy your show, Sabrina Carpenter, and thank you for the great review.
Snow patrol tickets
Gigsberg kept me up to date with my tickets, and were first class in checking I had received my tickets. Would recommend.
25 February 2025
Unprompted review
Reply from Gigsberg UK
Hello Maureen, At Gigsberg we prioritize clear and effective communication and always ensure that our customers receive what they purchased.. We hope you enjoyed Snow Patrol and thank you for your recommendation. Your 5-star review is also much appreciated.
Incredible patience and support!
Yesterday I went to the Ateez concert in Belgium. And it was amazing. I had never been to a concert of this scale before, so I didn’t know where to get tickets. I came across Gigsberg by chance, and at first I doubted whether it was worth buying a ticket there when I read that it was a resale site. However, I still decided to take a chance and I didn’t regret it for a moment! When I ordered a ticket and was told that the tickets might not arrive until the day of the concert, I was very nervous, because for this concert I had to travel from Ireland to Belgium, and the journey is not that short. When I wrote to the support about my concerns, they answered me very quickly and politely. In the end, I received the ticket right on the day of purchase! Then, I asked some questions that interested me, to which the support also answered me very quickly and clearly. Closer to the concert, some of my friends got me a little worked up with their fears that I had gotten involved with scammers, and I myself had read a lot about how people who buy resellers end up with nothing. The day before the concert, I wrote to support again to ask about some of the things that were bothering me. They literally had to listen to my hysteria, and I wrote at night. And even then they answered me and calmly explained everything. In the end, the tickets worked out great, no one fooled me and I got the most unforgettable impressions in my life! What I want to say about the negative reviews that are coming in. In general, I believe that even those people who fell for scammers, buying through Gigsberg, should not blame the site itself, since they are only intermediaries and in fact all the blame lies with unscrupulous distributors who are trying to profit. However, if you are confused by something about your ticket or something else, you can always contact support, explain the situation, clarify the details and they will help you.
25 February 2025
Unprompted review
Reply from Gigsberg UK
Good day, Thank you for your superb review. As you experienced firsthand, what is written our website that our tickets are guaranteed and secure, is the absolute truth. We want our customers to always be reassured and to be stress-free when purchasing through Gigsberg. Our goal is to deliver outstanding customer service that consistently goes above and beyond. Our team is devoted to providing service to all our customers at the highest level, at any time of the day. We are so glad that you were able to see Ateez and we are sure you had a wonderful time. Thank you for your 5-star review, which is very much appreciated.
Great concert
Great concert, great opportunity to get tickets for Gracie Abrams in Milan the very day before.
Excellent user experience in the purchase process.
25 February 2025
Unprompted review
Reply from Gigsberg UK
Good day Fabry, We are happy to hear that we could accommodate your request for Grace Abrams tickets and that the experience from beginning to end was thoroughly positive. Hope you enjoyed the show and thank you for your great review.
Pitbull, Accor Arena, Paris
Very easy to use and quick purchase confirmation.
23 February 2025
Unprompted review
Reply from Gigsberg UK
Hello Danijel, This is exactly what we aim for at Gigsberg, to make everything easily accessible for our customers. Hope you enjoy your show and thank you for the 5-star review.
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