I just had one of the best Customer Support experiences ever. I could not reset my password because the OTP kept saying it's wrong even though I put the right numbers. I went to ask for help on the Li... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Gigsberg made me nervous at first, especially since my tickets came only the day before the concert, but their emails were calm and quick. Ticketmaster transfer worked fine in the end, so yeah, reliev... See more
Company replied
I bought resell tickets for Olivia Dean in Dublin. They arrived perfectly in my Ticketmaster account. Then Ticketmaster got in touch and said the venue had been changed and my tickets would no longer... See more
Company replied
I had a great experience with Gigsberg! The whole process was smooth and well organized. The tickets were transferred quickly, and the support team was very helpful and responsive, guiding me step by... See more
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Company details
Written by the company
Gigsberg is a secondary ticket marketplace for live events. All tickets are guaranteed and secure. https://www.gigsberg.com | https://www.gigsberg.co.uk
Contact info
Dorfstrasse 6, Schindellegi, United States
- 442080892485
- support@gigsberg.com
- gigsberg.com
4.2
Great
5K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Got my tickets over a month before the…
Got my tickets over a month before the event which was amazing and easy to get hold of downloading the app . Thank you .
11 March 2026
Unprompted review
Reply from Gigsberg
Good day Victoria, That is awesome news! We are also thrilled to know that you received our high level of service for which we are renowned for. At Gigsberg our aim is to create a seamless process for our customers. Please enjoy your event and thank you for the great review.
Very good experience
Very good experience; very professional interactions
11 March 2026
Unprompted review
Reply from Gigsberg
Thank you for your short but concise review. We are very happy to hear that you had a very positive experience with Gigsberg. Our amazing customer services team go above and beyond to ensure complete customer satisfaction ultimately leading to timely ticket delivery. Please enjoy your event and thank you for the 5 stars, much appreciated.
Really happy I got my tickets last min…
Really happy I got my tickets last min for MGK. The transaction was easy, and I got them at a good price <3
9 March 2026
Unprompted review
Reply from Gigsberg
Good day Evie, That is wonderful news! At Gigsberg we strive to make the process as seamless and stress-free as possible for all our customers. We are sure that you enjoyed your show and your 5 stars are much appreciated.
Purchased Six Nations tickets- awesome experience
Purchased Six Nations tickets. Every step of the way I was notified as to what was going on and what to expect, ticket arrival etc. E-tickets arrived earlier than expected which was nice! Exceptionally good customer service and definitely will do business with them again!
10 March 2026
Unprompted review
Reply from Gigsberg
Hi Michael, Thank you for the lovely review. Our customer services team at Gigsberg consistently provide the highest level of service possible with excellent communication thus ensuring timely ticket delivery. Please enjoy the match and we look forward to seeing you again soon.
Upgrade for Tickets
I have bought Tickets for two standard seats. When I have received yesterday the ticktes I have that Gigsberg has given me an upgrade to Premium entrance and seats. Thank you very much.
9 March 2026
Unprompted review
Reply from Gigsberg
HI Udo, That is absolutely fantastic news to hear that you were upgraded and we are sure you had a marvelous time at the show. The teams at Gigsberg consistently strives to provide world-class customer service and ensure our customers are completely satisfied. Thank you for the great review.
Simple and easy
Simple and easy. Tickets came about a week before my event and was a simple process. Would recommend as a ticket reseller
9 March 2026
Unprompted review
Reply from Gigsberg
Hello John, Thank you so much for the recommendation. At Gigsberg this is precisely what we aim to achieve - to make the process for all our customers seamless and stress-free. Our dedicated customer services team go the extra mile ensuring complete customer satisfaction ultimately leading to timely ticket delivery. Please enjoy your event and thank you for the 5 stars.
Reply from Gigsberg
Hello Marlena, Thank you for sharing your positive experience that you had with Gigsberg, Our amazing teams go above and beyond to ensure complete customer satisfaction ultimately leading to timely ticket delivery. Please enjoy your event and thank you for the 5 stars, much appreciated.
What a night.
Had an unreal night. Customer service were very good, constantly checking if I had the tickets and that they were right. Tickets were received quite a while before the concert as well which was nice. Wouldn’t have been able to have such a good night without Gigsberg.
6 March 2026
Unprompted review
Reply from Gigsberg
Hello Thomas, We are so happy to hear you enjoyed the show! Our Gigsberg team works hard to provide a smooth and seamless experience so you can focus on what matters most—enjoying the event. Thank you for the great review and the 5 stars is much appreciated.
Great service, even if tickets take a while, worth coming back to gigsberg
Joyce, Frank, and Tiffany (just like the artist) were amazing in helping me get my tickets which took a while due to the vender, and in correspondence incase of needing further help or experiencing any issues. Reliable service which I will definitely be using again!
7 March 2026
Unprompted review
Reply from Gigsberg
Hello Aman, Thank you for this wonderful review. We certainly do have a very dedicated team at Gigsberg that constantly go the extra mile to ensure great customer service which ultimately leads to timely ticket delivery. We are sure that you will enjoy your event and we look forward to seeing you again very soon.
Professional and good communication
There was a delay in my tickets arriving but the customer services were excellent in resolving issue and keeping me informed.
7 March 2026
Unprompted review
Reply from Gigsberg
Hi Neil, We are so happy to hear that our amazing Customer Service team at Gigsberg was able to resolve your issue. No matter how big or small the problem may be, our team is always here to help and will follow up to make sure everything is sorted so you can focus on enjoying your event. Thank you for the 5 stars.
Gigsberg gave me the badest experience…
Gigsberg gave me the badest experience in my entire life to buy or even sell the tickets, that I had. Tickets will be delivered, there is a customer service. But prices are to High, taxes and unforeseen cost are rased. If you would like to sell your over prised tickets, there were techical issues with there listing in the sale venue.. In my Opinion TicketSwap is much more trustfull!
7 March 2026
Unprompted review
Reply from Gigsberg
Good day Jens, Our customer services team advised you that you could resell your tickets with pleasure. Please create a new listing as advised. Please be reminded that as Gigsberg is a secondary ticket marketplace , we do not set the price, the sellers do. The declaration on top of the website says that all tickets are guaranteed and secure. Prices are set by sellers and may be above or below face value. The price is a question of supply and demand and is set only by the seller of the tickets.
Very good company
Very good company make sure you get your tickets pier to going they checked once and told me how to and then a week before made sure I had them
30 October 2025
Unprompted review
Reply from Gigsberg
Hello Harrison, We are delighted to hear that you were privy to our world-class customer service that our dedicated teams at Gigsberg consistently provide. Our teams follow up with our customers ensuring that the process flows smoothly and that tickets are received timeously. We are sure that you will enjoy your event and thank you for the 5 stars. Much appreciated.
advertise tickets before they have…
advertise tickets before they have them, very stressfull and expensive DO NOT USE
6 March 2026
Unprompted review
Reply from Gigsberg
Hello Jasper, We see that you have received your tickets with the event date still 5 days away. Please be reminded that Gigsberg is a secondary ticket marketplace and it is not uncommon for tickets to be delivered closer to the event date, depending on the seller’s arrangements and event logistics. Also please note that we do not set the price, the sellers do. The declaration on top of the website says that all tickets are guaranteed and secure. Prices are set by sellers and may be above or below face value. The price is a question of supply and demand and is set only by the seller of the ticket Please enjoy your show.
Reply from Gigsberg
Hello Semir, Thank you for sharing your positive experience with us. At Gigsberg, our customer service teams strive to go above and beyond at every stage of the customer journey to ensure a seamless experience. We are sure that you will enjoy your event and thank you for the 5 star review, much appreciated.
Reply from Gigsberg
Good day, We are ecstatic to hear that you experienced the level of customer service Gigsberg is known for. Our team continuously strives to deliver exceptional service and ensure tickets are delivered promptly. Please enjoy your show and your 5 stars are much appreciated.
Very helpful and easy to contact
Very helpful and easy to contact with fast replies with any questions/queries I had regarding the tickets. I would highly recommend using gigsburg and will be using them from now on for any tickets I’ll be buying.
4 March 2026
Unprompted review
Reply from Gigsberg
Hello Anthony, Thank you for your recommendation and Gigsberg looks forward to assisting you again very soon. Our customer service team is available 24/7 to assist with any enquiries or support our customers may need. We provide prompt, clear, and effective communication throughout the process to ensure a smooth and positive experience. Please enjoy your show and thank you for the 5 star review.
Reply from Gigsberg
You are welcome, Tristan. We are delighted to hear that your experience with Gigsberg was fantastic from start to finish. Our team is committed to providing the highest level of service, ensuring customer satisfaction and timely ticket delivery. Have fun at your show and thank for the 5 stars.
Purchese 2 tickets on September 25th…
Purchese 2 tickets on September 25th 2025 and none information is being display on my user account about this, none answer has been received regarding the tickets or any feedback for a refound of my money. COMPLETLY SCAM! They always say they are "checking your case" to give you answer but them block your user in any social media or avoid to answer mails. UPDATED on 03/15 They asnwer here requiring information from me to "Solve my case" and
say I don't answer but at the same time they still not answering my mails or chat question on their page.
3 March 2026
Unprompted review
Reply from Gigsberg
Good day, We have requested additional information from you in order to assist you, however we did not receive any reply from you.
Very trustworthy will definitely buy…
Very trustworthy will definitely buy tickets again and recommend to others
3 March 2026
Unprompted review
Reply from Gigsberg
Thank you for your recommendation, Janna. At Gigsberg, we pride ourselves on transparency and reliability. Our website clearly states that all tickets purchased through our platform are guaranteed and secure. We hope to see you again soon and hope that you also enjoyed your show, Thank you once again for the great review.
I had an issue downloading my tickets
I had an issue downloading my tickets, emailed them asking for help. Responded within the hour with clear, helpful instructions and had the issue resolved very quickly.
2 March 2026
Unprompted review
Reply from Gigsberg
Hi Kate, We are delighted to hear that our wonderful customer services team was able to resolve your issue promptly and efficiently with excellent communication , leading to your tickets being delivered. At Gigsberg we go above and beyond to ensure complete customer satisfaction with no issue too big or too small for our teams to resolve. We hope you enjoyed your show and thank you for the 5 stars.
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