Obnoxious rude violent employee. Boss seems reasonable but I'd avoid. Check YouTube to see one of there employees being a fool.
Company replied
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Obnoxious rude violent employee. Boss seems reasonable but I'd avoid. Check YouTube to see one of there employees being a fool.
Company replied
Outstanding car repair service and very skilled technicians. Highly recommend for reliable and hassle-free repairs. Friendly staff topped off the whole process. They're a Tesla approved body shop a... See more
Company replied
Non fault accident, my car had two dented and scratched doors, they had my car over a month and when returned it still has dents and the paintwork is extremely poor, full of orange peel and dust under... See more
Can not fault the service from Gillibrand’s. They contacted me promptly to arrange booking my car in for repair and remained in touch via call/text throughout to ensure i was kept informed and was mad... See more
Company replied
Gillibrand Accident Repair Centre is a family run accident repair business located in Blackburn, first established as a wheelwrights and blacksmiths by the Gillibrand family in 1859, but now specialising in high quality paint and body vehicle repairs. We are enormously proud to be approved by many vehicle manufacturers including Audi, Volkswagen, SEAT, ŠKODA, Volvo, Polestar, BMW, MINI, Suzuki, Ford, Nissan, Toyota, Kia and CUPRA. In order to become an approved repairer for the leading vehicle brands such as VW and Audi, our paint and body technicians have to be highly trained by the people who manufacturer the cars at their very own, specialised training centres. By regularly attending the manufacturer training courses it ensures we are kept right up to date with the latest vehicle technologies and repair processes. As well as receiving excellent training in vehicle paint and body repairs, the other benefits of being a repairer approved by multiple manufacturers is that we will only ever use/fit genuine parts, the paint and materials have been approved by the relevant manufacturer and we follow the correct repair methods to repair vehicles to the highest standard. We also hold a British Standards Kitemark which is an industry accreditation associated with repair quality and safety.
Challenge Court, Blakewater Road, BB1 5EU, Blackburn, United Kingdom
Replied to 33% of negative reviews
Typically replies within 1 week
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Great repair on Ford Grand Tourneo, consisting of panel damage to the front and rear sliding door and trims.
High-quality finish, which in no way stands out from the rest of the vehicle. Great communication throughout.

Reply from Gillibrand Accident Repair Centre
Good correspondence
I could have kept my car though until the part was available so feel I was given a courtesy car costing insurance company unnecessary money

Reply from Gillibrand Accident Repair Centre
GIllibrands dealt with my car following an accident. They picked and dropped the car off. It took a while to get the parts but they kept me informed throughout the process. Excellent service!

Reply from Gillibrand Accident Repair Centre
Repaired my car after a non fault crash, kept me up to date with weekly updates and were super helpful with any enquiries I had. Repairs to a very high standard my car looks like new! Would definitely recommend and would use them again should I need to. Completely professional service.

Reply from Gillibrand Accident Repair Centre
My car had to go in for major body repair. Very prompt and friendly service. All aspects explained to me, received a courtesy car and again all controls were explained to me before leaving the vicinity. I was given an expected date when my car would be ready. Fantastic service car was ready 4 days earlier. My car looked like new and beautifully clean.
Once again everybody very friendly and efficient. Would recommend them to anybody.

Reply from Gillibrand Accident Repair Centre
my car was taken to Gillibrands for an accident repair i was kept well informed of the progress the office staff where lovely to deal with the repair was done very quickly and i was amazed at the results i would recommend Gillibrands for any repair as i would use them again

Reply from Gillibrand Accident Repair Centre
Excellent service from start to finish,staff extremely polite throughout,and work was done to a high standard.i would recommend the company to anyone who needs the help of these guys.

Reply from Gillibrand Accident Repair Centre

Reply from Gillibrand Accident Repair Centre
After having someone scrape the side of my car my insurance company arranged for my car to be repaired by Gillibrand. The service has been first class with regular updates and a quick turn around time, collecting and dropping off my car at home at a time that was convenient to me. The car looks brand new! Thank you Gillibrand.

Reply from Gillibrand Accident Repair Centre
Although it took some weeks for the parts I needed for my car Ariane Hargreaves (Administration/Accounts Assistant) was extremely friendly and professional in dealing with my frustrations. She was always polite positive and understanding. A big thumbs up as she clearly enjoyed her work.

Reply from Gillibrand Accident Repair Centre
All the staff at Gillibrand were extremely helpful from my first phone call to picking up my car! I was kept informed the whole time and my vehicle was ready earlier than expected, as well as being washed and cleaned!

Reply from Gillibrand Accident Repair Centre
My car was sent to Gillibrand/Fix auto after an accident. They kept me up to date throughout the process and the job was completed early and to a very high standard. Thankyou!

Reply from Gillibrand Accident Repair Centre
Excellent service! Perfect job repairing my vehicle with friendly staff who responded promptly. Definitely recommend!

Reply from Gillibrand Accident Repair Centre
Really exceptional service, completely honest, kept me informed at every stage and were a delight to deal with.

Reply from Gillibrand Accident Repair Centre
Had my Ford Fiesta in for repair. Excellent. Quality finish. Great customer service.

Reply from Gillibrand Accident Repair Centre
Very professional and friendly staff, would not hesitate in recommending or using again.

Reply from Gillibrand Accident Repair Centre

Reply from Gillibrand Accident Repair Centre
Repaired my sons car, which is Metallic Grey.. was concerned about paint match but FixAuto did an amazing job, can't see any work has been done. I will be recommending to anyone wanting a quality job doing

Reply from Gillibrand Accident Repair Centre
Spoke with Ariane this morning to arrange collection of a salvage vehicle - very pleasant and a credit to your company

Reply from Gillibrand Accident Repair Centre
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