Gillies Reviews 

Contact with the workmen was erratic. I received three phone calls telling me the fitters would come; on Tuesday, then on Thursday, and then on Wednesday. On Wednesday I was told no fitters were available, but I would be told when they would come. I was not told. On Thursday they arrived without notice and rang to ask where I was. When I let them in, they did a good job with the screed but removed the kickboards without consultation. On Friday the next couple of fitters arrived (as arranged) and laid the flooring, but could not replace the boards - or the door.I had to phone the fitting dept and then the joiner, who arrived early in the afternoon and replaced the boards and the door. All the work was well done and I am very pleased with the result. The eventual outcome was excellent but I think the communication between the various departments could be improved.The workmen all did a good job, were courteous, quick and tidy.I received various apologies on the phone and was treated well. I should use the firm again and recommend Gillies to friends or neighbours. Thank you.

Emma was very knowledgeable about the recliners we were looking at and pointed out the various differences. Took time to show us the colour and base options. Very good customer service overall.

Shop staff were ver friendly and helpful. The delivery staff were extremely helpful

Perfect customer service as usual. Always happy to help.

Excellent helpful service whilst purchasing and deciding on the exact requirements.. Claire was amazing as always and helped us above and beyond with our decision.. extremely happy with delivery service and attention to detail and friendliness.

We have used Gillie's for all of our carpets, so we used them again to renew the carpet in my study. Excellent service and very fast. I would always recommend them.

Delivery Service was as advised on email. The 2 delivery men brought the 2 tables into our living room and set them up quickly and correctly. We are very happy with our purchases and thank Gillies for our purchases.

The delivery boys were great, considerate and no fuss! Thank you

We recently attended the Broughty Ferry branch with our frail elderly mother. She was keen to purchase a new bed for herself. We were met with a lovely , patient member of staff ( so sorry cannot remember her name) who discussed beds and mattresses available. After trying a few, a bed was chosen with a mattress, payment and delivery arrangements made. We were advised to phone the delivery department the next day. The delivery team delivered and installed the new bed within a short time. The whole experience was brilliant and this has been thanks to all your wonderful staff . Our Mother is sleeping well at night and absolutely adores her new bed,

From buying. the table and chairs to the delivery,was all very efficient.Would recommend Gillies , very helpful.

No pushy sales person,we were left to browse in our own time ,when we did decide on our furniture the ordering was explained fully.We were given our order on paper which I prefer, aswell as a confirmation email.
A phone call when our furniture had arrived with the store to arrange delivery well within the time estimated.
The staff were very obliging when I had to call back and arrange another date for delivery due to old furniture not being uplifted by others in time.
Good communication on day of delivery with a 2hour slot and efficient courteous delivery.

As always, from store visit, advice and help from Sales Lady, delivery update and as usual the delivery team, everything was first class.

From ordering my new dining chairs to delivery I was kept informed and deliver was exactly when on time with a 2hr delivery slot which is great when you are working

Service was great from Linda in the showroom to the delivery men - very professional but personal as well

The lady who aided our search was very patient and helpful as we were both unsure of the breadth and length of the narrow rug we required. As we were on holiday in Broughty Ferry we obviously could not nip home and measure up. However given that we had purchased a rug before from the shop, when on holiday in the town we knew that the quality would be excellent. Thus we made our choice and 5 days later are back home and the rug is in situe and we are extremely satisfied and happy with our purchase. Many thanks are due to the lady who helped us acquire the rug and special thanks to the man who rapped it securely for it’s journey south of the border on the train with us.

Staff member who assisted us had a great knowledge of products.
Delivery team were also very helpful.

pleasant, careful and speedy

Nice staff, excellent products, great service.

Helpful staff. Delivery went as planned.