Gillies Reviews 

10,079
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,633 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, extensive product knowledge, and professional approach, making the purchasing process pleasant and stress-free. Many people highlight the efficient and professional delivery service, noting that items arrive on time, are carefully installed, and packaging is often removed by the team. Consumers are very satisfied with the high quality of the products and the overall excellent service, which frequently leads to repeat purchases. While a few customers mentioned isolated instances of extended delivery waits or minor product issues, the vast majority reported a seamless and positive experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the professionalism and... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness and... See more

Product

Users describe positive interactions with product, highlighting the wide range of top-quality furniture and... See more

Quality

Customers had positive experiences with quality, consistently praising the high standard of furniture and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently attended the Broughty Ferry branch with our frail elderly mother. She was keen to purchase a new bed for herself. We were met with a lovely , patient member of staff ( so sorry cannot reme... See more

Rated 5 out of 5 stars

Excellent customer service from everyone we dealt with. Kevin in carpets was wonderful as were the people who surveyed the job and put the flooring down. We could not believe how smoothly everyone wen... See more

Rated 5 out of 5 stars

Gillies is our one-stop shop for everything relating to our household. This time we bought 2 x rugs to compliment our recently refurbished lounge. They look great on our oak floor and were a very d... See more

Rated 5 out of 5 stars

What I like about this company is that they are always on the case making sure that everything is right. The delivery, the installation or fitting, the quality of the product, right down to the last d... See more


Company details

  1. #18 of 400 best companies in Home Furniture Shop
  2. #10 of 226 best companies in Bedroom furniture shop
  3. #2 of 84 best companies in Flooring Shop
  4. #5 of 97 best companies in Lighting Shop
  5. #7 of 113 best companies in Living room shop
  6. #3 of 86 best companies in Mattress Shop

Written by the company

Gillies was founded in 1895 by James Gillies, moving to Broughty Ferry in 1906 as cabinetmakers, upholsterers and removal contractors before finally opening on the current site as 'House Furnishers' in 1939. Since then Gillies has continued to provide Scotland with the highest quality home furnishings, carpets and flooring. Gillies understands family life, and how important home is to you. This is why as an independent family run business we have helped furnish homes all over Scotland for over 120 years and continue to be one of Scotland's premier furnishing retailers responsible for helping you to create a home. In our showrooms you will find a huge selection of sofas, dining furniture, occasional furniture, beds, bedroom furniture, carpets and all types of flooring. Within our flagship Broughty Ferry store you will also find curtains, wallpapers, soft furnishings, linens, cookware, gift-ware and occasional lighting.


Contact info

4.9

Excellent

TrustScore 5 out of 5

10k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.9

All reviews

(10,079)

1,600 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great team…

We purchased a set of leather sofas and chair. Ethan was very helpful and even came out to the house to measure up so we were sure it would fit through our narrow door.
Yesterday Darragh and Bruce came out to deliver and set up. Adam the porter was also helpful and delightful whilst we were in the store.
What a credit to Gillies.
Staff like this are worth their weight in gold.
Well done lads!

7 July 2026
Rated 4 out of 5 stars

Clark in Perth went over and above to…

Clark in Perth went over and above to help us source a fabric swatch.
When we bought our sofa we were shocked to discover that the company who make the furniture don't supply swatches. We really needed one to help us select a carpet so Clark removed the colour sample from the book in the showroom, drove down to Livingston and allowed us to borrow it for a week or two. He even supplied a prepaid envelope to allow me to return it in good faith. This was over and above.
When the sofa arrived the guys were so friendly and careful not to damage the walls on the way in to the living room.
Despite the swatch situation I would definitely recommend the service and after sales care. Thank you.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

This is the second time we have purchased furniture this year & Gillies really are the best , from sales to delivery*****stars, Thank you so much.

3 July 2026
Rated 5 out of 5 stars

My chair…

My chair arrived as arranged almost to the minute. Very pleasant employees who moved a chair out of the way to accommodate my lovely new one. Just what I wanted and in the sale.

29 June 2026
Rated 4 out of 5 stars

Dressing table

Service in shop very good, lovely young man in bedroom department, delivery men did job well but am disappointed to find three small marks on dressing table. Not sure what has caused this.

30 June 2026
Rated 5 out of 5 stars

Another great service provided by…

Another great service provided by Gillies Aberdeen. All of our new Venjakob units arrived well packaged and were installed very proffesionaly in our living room. Gillies Aberdeen even managed to tie in an order that we purchased from their Broughty Ferry store, to be delivered at the same time. Emma Masson in the Aberdeen store was really helpful with our choice of units, explaining the difference in sizes and various different lighting options in the units that we bought. All in all a very easy and pleasant shopping experience with Emma at Gillies. Thanks from Gordon and Jackie

27 May 2026
Unprompted review
Rated 4 out of 5 stars

Good customer service

Had difficulty with original order but thanks to good customer service have overcome problems still awaiting my order as items were not available

18 June 2026

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