The Gin & Rum Warehouse Reviews 

Brilliant. Many thanks

Loved the quick delivery of my favourite gin 😍

Waited nearly 2 weeks for my order eventhough they said their delivery times were back to normal. That said, great product and as described.

Fast friendly efficient service. Used twice now... Will definitely use again x

Absolutely love this company. If you are looking for a special gift look no further. Exceptional and beautifully packaged. The Gold and Rose Prosecco gift boxes with candles are just gorgeous. You won't be disappointed.

I have used this company a few times.
There boxes are beautifully put together and make a lovely gift.

The box was beautiful with lovely lettering for the personalised message. This was a perfect gift.

The products were ok. But the service was terrible. I received a gift card in it that read, “happy birthday babe, love you lots” which I did not request for my partner. I’ve never called him babe!! And with the website stating orders dispatched within 7 working days I actually received my order 18 days after placing the order! When I contacted after 12 days giving the benefit of the doubt it was promised to be sent the next day…. It actually wasn’t dispatched for another 2/3 days! And it was left behind my bin all day after requesting that it was delivered to a neighbour for safe keeping! Luckily it was there when I got home!

Have ordered multiple times and never had any issues. My orders have arrived on time in safe packaging which is why I'm a repeat customer

If only I had read the reviews... multiple emails and calls/ messages left but no response as to where or why my 50th birthday gift hasn't arrived.
Gin & Rum Warehouse - if you read this, I'd appreciate a response now
Order: 28197

Best birthday present ever

Terrible Customer Service AVOID.
Placed an order on 22/4/22 order confirmed and advised they would check stock levels on 27th April. I emailed, called, Facebook messaged and website chat with them over the next week or so with no response from them as to where my order was or when I could expect delivery.
Finally got a response from someone on 3/5/22 to be told there was a backlog of orders and they would get back to us that evening to tell us when we could expect our order. Low and behold nothing received until 2 days later when I had chased by 3 emails again to be told that my order was going out the following day 6th May and I would also receive a refund of 20% back to the card I paid with due to the issues. Received a DPD tracking number however no confirmation email from DPD and when using the tracking number DPD just say that the order was booked but nothing has been received by them.
Its now 18th May and I have emailed customer service everyday for a week now with no response what so ever. I've NOT recieved my 20% refund or my order which wasnt a small amount either, £239.
I have had to put a claim in with my bank account now to get my money back.
They recently sent an email to ask for a review. My review would be DO NOT USE THIS COMPANY they do not deliver what they are selling and they do not provide any form of customer service what so ever.
I do not often review companies however if I can stop this frustration and time wasting experience happening to someone else then I have made a difference.

Just to add to this and your response on Trust Pilot all could have been avoided if you had simply communicated. Lack of communication is very unprofessional. Yes I am a business owner and wouldn’t dream of ignoring my customers to the extent that you have I tried countless times to get you to communicate and failed so I feel my review is completely justified. I asked for a refund you offered a 20% refund and the delivered item so I gave you the benefit of the doubt but still you failed to communicate your supply issues and nothing came nor the refund in my account, I’m really not sure how else I’m supposed to try and get answers from you short of getting in the car and travelling to you offices.

Simply communication is key and would have avoided the frustration and embarrassment you have caused for a gift that should have been delivered 3 weeks ago.

I’m sorry that I’ve had to write this but perhaps if you answered emails your customers would not be so angry and feel the need to write this kind of review.

If I could give minus stars I would. Very disappointed with the service they provide. I ordered a Gin gift box as a birthday present knowing that it would take 7 working days as advertised. The website advertised the gift box was in stock so I placed the order.
I had to chase them after the 7 working days only to be told it was out of stock and don't know when it would be back in. Thanks for the false advertising. Then it magically reappeared in stock over the weekend (Aldi must of has its middle isle refilled) and they said they would post it by DPD asap.
Another week and nothing, turns out they sent it by Royal Mail and they had to get in touch with the person that posted it for them???
Turns out they could confirm if it was posted so they would send out another on with DPD.
Another week, no confirmation and the DPD app showed that the package was never received from the Gin & Run warehouse.
So they said they would post another gift box on priority next day.
The gift box did arrive with DPD but wasn't priority as was sent as normal postage so took another 3 working days.

So I ordered on the 10th April and finally arrived on 15th May. After many many emails and excused by Matthew & Elaine.

I wouldn't call them a warehouse, more like a shed at the bottom of your garden and they are selling on Tesco's multi buy products.

Took over a month to deliver my order, which was a gift. When I messaged on the chat...no response won't use again ☹

Would definitely order again great prices and quick shipping.

This is for my sister's 70th Birthday, she will be pleased.

Ordered early April. Nothing arrived.
I chased and was told a week later items were out of stock. I could choose alternatives, which I don’t want to do. So have asked for a refund. A month on and still no refund, they have stopped replying to my emails and never answer the phone. I will get my money, so don’t ignore me.

I placed an order on the 22nd April and it still hasn't arrived. It was for a 50th birthday so I feel very let down. I was told it was posted by royal mail instead of dpd but noone has been able to provide tracking details. Despite contacting the company several times this week they have not replied so I am out of pocket and have disappointed the birthday recipient.

On 11th March 2022 I ordered the Laurent Perrier Rose champagne and 3 wick candle personalised gift set to be sent to my friend for her 60th birthday which was on 19th March.
I received an email from GRW on 11th March to say they were getting my order ready to be dispatched but heard nothing after that.
I had told my friend to expect something in the post, but hadn't heard from her to say she had received it which made me contact GRW on 12th April - one full month after I placed my order - to check it had been dispatched.
GRW replied to say it had not been dispatched because they had run out of champagne - they were having problems getting this from their usual supplier. They apologised several times for this and for not telling me that at the point I placed my order they were unable to fulfil it (which would have allowed me to source a similar gift from another company).
GRW advised there was a UK wide shortage of the champagne. That wasn't the case in the several shops I saw it being sold in. It also wasn't the case for the alternative company I have now bought it from so at least my friend will belatedly receive her 60th birthday gift.
Sorry just isn't good enough. This gift set should have been marked as "currently unavailable" on the website (which it now has been) and/or someone at GRW should have sourced a supply to fulfil orders already placed and/or I should have been notified immediately the champagne was not available.
Really poor customer service.

The bottle size I ordered was out of stock, however they kindly agreed to upgrade my gift to a larger bottle to be able to dispatch this for me, very good customer service.