The Gin & Rum Warehouse Reviews 

I ordered a last minute gift for a friends birthday and the Gin & Rum Warehouse pulled out all the stops so I had the gift on time. The gift set was really lovely and the personalized message on the gift box made it extra special. I will definitely be ordering again!

First time I have bought from this company. Brilliant service I liked the birthday present I followed up with an order for my Christmas presents you cant start too soon. A gem of a find. Thank you

I’m was very pleased with my cocktail gift box, engraving was perfect. The only criticism I have, is I thought it could have been packed a bit better inside.

Always had 100% service from these. Never any problems

Very fast delivery and packaging on point. 1 bottle of the order was wrong but this was rectified and the bottle was replaced with 48 hrs. Superb customer service, highly recommended 5 stars all the way.

Arrived within 7 days and excellent price will buy from them again

I was very happy with the service and contact throughout, thank you very much, can’t wait for my friend to receive her beautiful gift x

Excellent service, quick delivery and the recipient loved her gift, will use again for sure 😊

This was a gift and very well received! Efficient delivery! Well packed! Will be using again! Thank you very much!

Fabulous products - thank you

Fast delivery, very well packaged. Very happy, thank you :)

great gift idea. great service

Fantastic product and special touch with the personalisation.
Quick and efficient service !!!

Another fabulous item, wish I could keep it but it is a birthday present. Excellent customer service and communication, kept me updated on the progress of my order.

Have used The Gin and Rum warehouse several times for personalised gifts and highly recommend, they are beautifully presented and very reasonable.

Ordered many times from here. Service has always been impeccable, gift boxes are extremely well presented and great value for money. Also used them many times for bottle orders- again great prices compared to the supermarkets and fast delivery! Would 100 percent recommend

Definitely one of the worst companies I have ever dealt with. I was checking out their website in December and thought the stock looked great. After the year we had – my husband had been out of work for 12+ weeks due to Covid we decided to limit Christmas presents. I couldn’t put in Ireland when making my order so I emailed the customer services and asked them if they shipped to Ireland. I received a response saying yes just process under UK. I did that and emailed straight away with my order number and my correct address. After a week I emailed again just to make sure that my address was correct on their system as I had to enter a UK postal code and country. I received a response saying yes the address was correct and would be dispatched within the agreed timeline.
On the the 16/12 of my order was dispatched to the incorrect address. I contacted DPD to get the delivery stopped but they required notification from the sender. So I contacted help desk and was told they would get the order stopped.
18/12 Checked in via email and Customer Services said it would be with me by the 21st of December at the LATEST.
21/12 I received a new order number.
22/12 I messaged the helpdesk and was told it had been dispatched but there was now delays due to Covid. I emailed again and Customer Services said she would pass my email to the Managing Director (MD) and he would respond to my email. I was now left with no present for my husband on the 22nd of December.
Office was closed from the 23rd -28th so I didn’t email again until after then.
29/12 & 30/12 – emailed for an update - received a response from MD saying he was reviewing the situation and he personally would guarantee delivery of my parcel but would refund me in full for all the issues. At this stage I had ordered from the UK on the 24th of December a parcel from another company which was also being delivered with DPD and this arrived on the 30th of December.
04/01, 05.01, 06/01 – emailed for update. Received an email from MD saying it is clearing customs. I requested the tracking number only to see that not only had it not left the UK but it was only dispatched on the 5th of January after I had been told it was dispatched on the 22nd of December.
11/01 – Emailed again for update – MD responded and advised it was being delivered that day between 10.22 & 11.22 – as I have been working from home since March last year I knew I wouldn’t miss the delivery. After a number of hours and no parcel I messaged again and MD sent me a screenshot of the delivery data – when I went into it I found he had sent me tracking for a parcel that was being delivered to his house and nothing to do with me at all.
He said he would contact DPD and that they would usually take an hour to come back to him.
12/01 – checked the tracking again and it was being returned to sender.
13/01 – emailed for update – DPD needed to investigate
14/01 & 15/01 emailed for update and was told it can take 9 working days for DPD to investigate.
22/01 & 25/01 emailed once the 9 days were up. Received a relatively snotty email from MD saying there was no update and noting that I had received a refund. Which I was well aware of – I had not looked for a refund I wanted to receive the item I had ordered and had been guaranteed this would be done. There appeared to now be back tracking.
18/02, 19/02, 22/02, 23/02, 24/02, 25/02 – I left it an extended period of time to give them a chance. I had emailed 6 times before I received a response. I had also left a message on their facebook page just asking for an update on my order and they deleted my post & blocked me from posting on their page.
25/02 received response from MD – giving me a lecture on Brexit and telling me once again I had received a refund. He also said he would make one further attempt to send it to me and I would receive an update in a couple of days.
As I am sure you can guess no one has gotten back to me since.
I left it 6+ weeks before contacting again on the 12/04, 15/04, 17/04, 19/04, 21/04 & 23/04. No one now replies to my emails at all.
The level of customer service is a disaster but given the attitude of the Managing Director I’m not all that surprised now – and I would have liked to have left zero stars but that appears to not be an option. And again I am aware I received a refund but the amount of lies I received and the amount of time I had to waste is the main reason for the negative review. I would never have ordered this product from a UK company post Brexit but then again I didn’t I ordered on the 4th of December. And I did everything I could to ensure that they had the correct info – they even confirmed that they did and it was all fine. I can provide backup for everything I have said above. Bar the initial dispatch to the incorrect address they only made one other attempt to send this. I’m sure if the stars are aligned and you receive your order the product is wonderful.

This is my second purchase from the Gin and Rum Warehouse and I have been very pleased both times. So much so that I have placed a third order. Love the personalised boxes and the variety.

I ordered an item for a 70th birthday present. I contacted them as it was not going to get there for the day I expected it too. They contacted me back really quickly as the glass in the set was out of stock but offered me a replacement. As I would rather have the one in the set, they arranged next day deliver for me. Unfortunately, I had to get the address changed as the recipient had gone away, so I contacted them again and this was arranged free of charge for the next day still. The customer service received was amazing and my friend was so happy with her gift. I would definitely recommend this company for an unusual and special gift. I would specifically like to thank Ashely who is a credit to the company. A lovely person and nothing was of trouble to her. Fabulous customer service. Tracey Smithxx