Ginger Energy Reviews 

307
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 194 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly supportive and professional staff members for handling various daily queries with remarkable patience, polite manners, and exceptional efficiency. Many reviewers deeply appreciate the exceptionally fast response times and remarkably clear communication when sorting out statements, meter readings, and complex account details. Consumers consistently note that speaking directly with knowledgeable and friendly representatives makes the entire administrative process completely stress-free and very straightforward. People also highlight the smooth interactions, reliable guidance, and reassuring follow-up phone calls provided consistently throughout their property moving transitions and tenancy changes.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are extremely helpful, patient,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that support representatives are... See more

Service

Customers consistently note positive experiences with service, frequently praising prompt responses, polite... See more

Response time

Customers had positive experiences with response time, frequently expressing satisfaction and appreciation... See more

User experience

Users describe positive interactions with user experience, highlighting attractive design, helpful support,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly quick fast service , I had Anna Bennett today who I told right away I have hidden disability and the payment breakdown confuses me all the time. Right away she offered to help and said I will... See more

Rated 5 out of 5 stars

I am currently in the middle of a very stressful move abroad after 10 years in the UK, and Anna from Ginger Energy has been an absolute star. She was incredibly patient, professional, and handled my... See more

Rated 5 out of 5 stars

Great response, i sent a upto date meter reading & required a statement. Saba Williams replied next day & sent 3 yr statement, which is even better than I asked for . Very good to compare energy... See more

Rated 5 out of 5 stars

Today we had a conversation with Ricky regarding our property billing. Ricky has gone above and beyond helping us with issues. Keep up the great work Ricky we truly appreciate what you have done for... See more


Company details

  1. Energy supplier

Information provided by various external sources

Ginger Energy is a specialist consultancy with extensive expert knowledge in the energy supply and water industry. We focus on billing and procurement because we know that, for many businesses and organisations, utility costs represent a very significa...


Contact info

4.8

Excellent

TrustScore 5 out of 5

307 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(307)

195 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
Clint Stokes was very helpful and efficient! He emailed me all the details I needed promptly and were extremely professional throughout. Highly recommended!

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Good service

I felt like I was chatting to a mate rather than a customer services operative.

Service itself was quick and efficient.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Leanne Pearson is a hardworking, sweet talking employee.. I would choose her anyday, anytime...

Well, for starters.. Leanne Pearson is always so nice to talk to, quite polite and respectful..
Moreover, she is so quick is resolving any issue I have, always working as fast as possible to get me sorted..
Lastly, she always makes sure that I completely understood what to do and what to expect and always double checks if there is anything else she could do for me.. Which makes me just trust her to the maximum..

6 October 2025
Unprompted review
Rated 5 out of 5 stars

A-star experience.

The customer associate I spoke with (I can’t recall her name-sorry), was really polite, genial and helpful. Given that it was my first time interacting with the company, I was immediately put at ease and look forward to a lasting mutually benefiting relationship.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Customer Service.

Customer Service.

I found Clint to be extremely helpful, taking the time to break down and explain the invoice clearly

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Setting Up New Account

Had a good, efficient experience today setting up my account with ginger energy. Leanne was super responsive and helpful, made my life very easy.

12 August 2025
Unprompted review
Rated 5 out of 5 stars

OVERCHARGING MANAGING AGENTSWe had to contact Ginger Energy because…

We had to contact Ginger Energy because the management company for our building sent us a bill for gas aged debt for £1690.00.
Anna Bennett at Ginger was absolutely fantastic in helping us sort out this amount.
Thanks to Anna it became apparent that over £1200.00 of this bill was for a tenant going back over two years who basically did a runner.
Thank you so much Anna.
PS. Sorry I could only give 5 STARS!!!!

11 August 2025
Unprompted review
Rated 1 out of 5 stars

Would not recommend

Would not recommend. The positiv reviews aren't genuine if you take a look at the dates and how many 5 star reviews are left by the individual you'll see they leave one positiv review and tht's it. They also started to appear quite frequently if you pay attention to the dates.

Your bill is split amongst other tenants so you aren't paying for your own.

Shame on TP for doing nothing about the situation and endorsing bad behaviour and misleading consumers.

1 August 2025
Unprompted review
Ginger Energy logo

Reply from Ginger Energy

Thanks for taking the time to leave a review.

All reviews left for our team are genuine. Our customer service team has recently been requested to actively ask residents to share their experiences. This has resulted in many positive reviews in a short period of time, something we're extremely proud of.

Many of the properties we service are on communal energy supplies. These differ to domestic supplies including how they are charged. These types of supplies are becoming more common, and as a billing agent we have no control over how a supply is classified due to the site's infrastructure.

We take our responsibility seriously and will never mislead our customers or submit fake reviews.

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