Honestly quick fast service , I had Anna Bennett today who I told right away I have hidden disability and the payment breakdown confuses me all the time. Right away she offered to help and said I will... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am currently in the middle of a very stressful move abroad after 10 years in the UK, and Anna from Ginger Energy has been an absolute star. She was incredibly patient, professional, and handled my... See more
Great response, i sent a upto date meter reading & required a statement. Saba Williams replied next day & sent 3 yr statement, which is even better than I asked for . Very good to compare energy... See more
Today we had a conversation with Ricky regarding our property billing. Ricky has gone above and beyond helping us with issues. Keep up the great work Ricky we truly appreciate what you have done for... See more
Company details
Information provided by various external sources
Ginger Energy is a specialist consultancy with extensive expert knowledge in the energy supply and water industry. We focus on billing and procurement because we know that, for many businesses and organisations, utility costs represent a very significa...
Contact info
4 The Cloisters, 12 George Road, B15 1NP, Birmingham, United Kingdom
- 03453073433
- lisa.gregory@gingerenergy.co.uk
- gingerenergy.co.uk
4.8
Excellent
307 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 1 month
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good service
22 June 2026
Unprompted review
Reply from Ginger Energy
Thank you for your kind feedback.
Kind regards,
The company is an absolute scam
The company is an absolute scam, before moving into new home please check your property management doesnt force you to use Ginger energy! Extremely expensive, customer service is awful, and some charges are very suspicious! And they wont close your account or provide final bill for well over a month after you move out! AVOID!!!
19 June 2026
Unprompted review
Reply from Ginger Energy
Thank you for your feedback.
We are sorry to hear that you feel this way. Ginger Energy is not appointed directly by individual residents; we are appointed by the building operator to administer utility billing for the development. This means residents may not be able to choose an alternative billing provider in the same way they might with a conventional energy supply.
We strongly reject the suggestion that Ginger Energy is a scam. Our charges are applied in accordance with the billing arrangements set by your supplier and the relevant terms for the building. If you believe any specific charge is incorrect, we would encourage you to contact us with the details so that we can review it and provide a clear explanation.
Regarding final bills, we bill monthly in arrears, as we must validate the relevant meter readings and account information before closing an account accurately. We appreciate that delays are frustrating and we aim to complete this process as quickly as possible once all required information is available.
We are sorry that your experience with our customer service did not meet expectations. If there are any unresolved issues on your account, please contact us directly so we can investigate and respond properly.
Kind regards,
Ginger Energy Customer Services
Ricky knew what he was doing and helped…
Ricky knew what he was doing and helped clarify the invoice
18 June 2026
Unprompted review
Reply from Ginger Energy
Thank you for your kind feedback.
We’re pleased to hear that Rickie was helpful. We’ll be sure to pass your comments on to him.
Kind regards,
Ginger Customer Services Team
Reply from Ginger Energy
Thank you for your kind feedback.
We’re pleased to hear that Saba was helpful. We’ll be sure to pass your comments on to her.
Kind regards,
Ginger Customer Services Team
My call was answered straightaway
My call was answered straightaway, very helpful agent, knowledgable
16 June 2026
Unprompted review
Reply from Ginger Energy
Thank you for your kind feedback
Kind regards,
Ginger Customer Services Team
Leanne - very helpful
I spoke to Leanne. The first time I tried to call I didn't get through to anyone, but having gotten through to her she was extremely helpful, setting up my account, portal access, and talking me through the current bills.
11 June 2026
Unprompted review
Reply from Ginger Energy
Thank you for your feedback.
We’re sorry you were unable to get through when you first called, but we’re pleased to hear that Leanne was able to assist once connected. It’s great to know she helped set up your account and portal access, and talked you through your current bills clearly.
We’ll make sure your comments are passed on to her.
Kind regards,
Ginger Energy Customer Services
Good customer support
Ginger Energy responded to our enquiry promptly and solve our problem.
2 June 2026
Unprompted review
Reply from Ginger Energy
Thank you for your kind feedback.
We’re pleased to hear that your enquiry was responded to promptly and that we were able to resolve the problem for you.
Kind regards,
Ginger Energy Customer Services
How the heat system runs?
The answer to the question is to explain in detail.
(By Anna Bennett)
28 May 2026
Unprompted review
Reply from Ginger Energy
Thank you for your feedback.
We’re pleased to hear that Anna was able to explain how the heat system runs in detail and answer your question clearly. We’ll make sure your comments are passed on to her.
Kind regards,
Ginger Energy Customer Services
On the ball and helpful.
28 May 2026
Unprompted review
Reply from Ginger Energy
Thank you for your kind feedback.
We’re pleased to hear that you found the service helpful and on the ball. We appreciate you taking the time to share your experience.
Kind regards,
Ginger Energy Customer Services
Customer service feedback is timely
Customer service feedback is timely, and the registration process is convenient.
26 May 2026
Unprompted review
Reply from Ginger Energy
Thank you for your kind feedback.
We’re pleased to hear that you found our customer service response timely and the registration process convenient. We appreciate you taking the time to share your experience.
Kind regards,
Ginger Energy Customer Services
Excellent
Leanne was extremely helpful and resolved my query quickly, efficiently, and in a very charming manner - excellent!
20 May 2026
Unprompted review
good customer service
Leanne in the Ginger billing team was very helpful and was able to fully deal with my query quickly and cheerfully. Thank you very much.
15 May 2026
Unprompted review
Reply from Ginger Energy
Thank you for your lovely feedback.
We’re delighted to hear that Leanne was able to resolve your query quickly and efficiently, and that you found her manner so helpful and charming. We’ll be sure to pass your comments on to her.
Kind regards,
Ginger Energy Customer Services
Anna Bennett
Anna was very helpful with reinstating our account when our letting agents had a system error sending false information regarding our tenancy to ginger energy. Very responsive and quick solution.
14 May 2026
Unprompted review
Reply from Ginger Energy
Thank you for your kind feedback.
We’re pleased to hear that Anna was able to help reinstate your account following the incorrect tenancy information received from your letting agent. It’s great to know she was responsive and able to resolve the matter quickly.
We’ll make sure your comments are passed on to her.
Kind regards,
Ginger Energy Customer Services
Saba Williams was very polite and…
Saba Williams was very polite and professional. I was very satisfied by the manner she handled my query.
12 May 2026
Unprompted review
Reply from Ginger Energy
Thank you for your kind feedback.
We’re pleased to hear that Saba was polite and professional, and that you were satisfied with how she handled your query. We’ll be sure to pass your comments on to her.
Kind regards,
Ginger Energy Customer Services
I had a great experience with Saba from…
I had a great experience with Saba from Ginger Energy. She was incredibly helpful and responsive. When I requested a missing statement, she sent it to me straight away without any delay. Her efficiency and positive attitude made everything so easy. Highly recommend Saba – a real asset to the team!
12 May 2026
Unprompted review
Ginger Energy were always really swift…
Ginger Energy were always really swift on their communications whenever I have emailed them - and they’ve always been really clear and helpful with any questions or queries I’ve had. I liaised with Anna Bennett and she was a big help!
7 May 2026
Unprompted review
Reply from Ginger Energy
Thank you for your lovely feedback.
We’re delighted to hear that Saba was helpful, responsive and able to provide the missing statement straight away. It’s great to know her efficiency and positive attitude made the process easy for you.
We’ll be sure to pass your comments on to Saba, and we agree she is a valued member of the team.
Kind regards,
Ginger Energy Customer Services
Great Help From Anna Bennett
I had an issue accessing my customer portal, and Anna Bennett provided excellent support throughout. She responded promptly, re-enabled my access, and ensured I received a new registration email to reset my password. Very efficient and professional service.
7 May 2026
Unprompted review
Reply from Ginger Energy
Thank you for your kind feedback.
We’re pleased to hear that Anna provided excellent support with your customer portal access, responded promptly, re-enabled your access and ensured you received a new registration email to reset your password.
We’ll be sure to pass your comments on to her.
Kind regards,
Ginger Energy Customer Services
Leanne Pearson is Brilliant
Leanne Pearson was brilliant when I called earlier today. Expertly handled my many questions and updates I requested for several properties. Brilliant phone call :)
6 May 2026
Unprompted review
Reply from Ginger Energy
Thank you for your lovely feedback.
We’re delighted to hear that Leanne was brilliant during your call and expertly handled your questions and requested updates across several properties. We’ll make sure your comments are passed on to her.
Kind regards,
Ginger Energy Customer Services
Great Customer Service
I had a really positive experience with Ginger Energy’s billing team. I had some confusion regarding my account balance and invoices, but Leanne was incredibly helpful throughout the process. She took the time to clearly explain everything, including how the credit on my account worked and what would happen next.
Her communication was prompt, professional, and reassuring, which made the whole experience much smoother. I really appreciate the support she provided.
5 May 2026
Unprompted review
Reply from Ginger Energy
Thank you for your kind feedback.
We’re pleased to hear that you had a positive experience with our billing team and that Leanne was able to help clarify your account balance, invoices and account credit. It’s great to know her communication was prompt, professional and reassuring, and that this made the process easier for you.
We’ll be sure to pass your comments on to Leanne.
Kind regards,
Ginger Energy Customer Services
Anywhere else is better
If you are able to go with another provider do it.
3 March 2026
Unprompted review
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