Ginge Tours Ltd / Mendip Travel Reviews 206

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the professionalism of the staff, especially specific staff members, who are frequently highlighted for their helpfulness and knowledge. People are particularly satisfied with the seamless booking process and the well-organized holidays, often noting that everything runs smoothly and without issues. Reviewers also appreciate the diverse range of holiday options and locations offered, with many finding the trips to be memorable and perfectly tailored to their needs. The personalized approach and attention to detail from the staff are frequently mentioned as key factors contributing to a stress-free and enjoyable experience.

What people talk about most

Holidays

Customers consistently note positive experiences with holidays. Reviewers frequently praise the seamless... See more

Service

Reviewers highlight positive aspects of service, consistently praising the first-class and friendly... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness and professionalism.... See more

Booking process

People report positive experiences with the booking process. Customers consistently praise the ease and... See more

Location

Consumers find location to be positive. Many reviewers praise the excellent and convenient locations of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was our first cruise and we discussed with Geoff our requirements which led to his recommendation for Celebrity. He fully explained the pros and cons of the major cruise lines and we could not ha... See more

Rated 5 out of 5 stars

Geoff and Jo made our Anniversary holiday very special and memorable, with so many lovely surprises for us. Our whole experience from our initial enquiry has been first class and seemless, with truly... See more

Rated 5 out of 5 stars

Ginge tours organised us a memorable cruise on Norweigein Fjords. They built in a night before stay and port parking at Southampton. Their trip app with access to all documents and instructions under... See more

Company replied

Rated 5 out of 5 stars

Just returned from another holiday arranged by Ginge Tours and, as always, it was superbly organised by Geoff and Jo. Geoff managed to save us a considerable amount using his Emergency Services ple... See more

Company replied


Company details

  1. Travel agent

Written by the company

Ginge Tours & Travel and Mendip Travel are independent, fully protected travel companies run by Geoff (a former Assistant Chief Constable) and Jo (a former NHS clinician). We offer honest advice, great value, and a personal service you simply won’t find with a call centre or faceless online brand. We book everything from beach breaks and cruises to complex touring holidays, ski trips, luxury escapes and once-in-a-lifetime adventures. We work with trusted ABTA and ATOL-protected suppliers and are proud members of Protected Trust Services — giving you complete financial peace of mind. Our customers deal directly with us from first enquiry to homecoming. That means no passing you from team to team, no hidden fees, and clear, transparent communication at every step. Ginge Tours serves customers across the UK, with a strong focus on the Emergency Services and NHS. Mendip Travel is our sister brand, dedicated to our local community in Somerset and the Mendip Hills, offering long-haul, luxury and cruise holidays from regional airports, with added extras like reduced parking. Between both brands, we bring experience, integrity and award-winning service — backed by over 125 five-star reviews and the promise that we’ll always put our customers first.


Contact info

4.9

Excellent

TrustScore 5 out of 5

206 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent holiday experience from start to finish

Excellent holiday thanks to the first rate organisation and communications from Ginge Tours. Everything, from the initial enquiry, booking, follow up communications, welcome on arrival and accommodation to the tours and check out at the end was done with the customer's comfort and satisfaction top of mind. I can't rate the whole experience highly enough and will definitely be using and recommending Ginge Tours in future.

24 November 2023
Unprompted review
Ginge Tours Ltd / Mendip Travel logo

Reply from Ginge Tours Ltd / Mendip Travel

Hi Alison, thank you for such a lovely review and i am really pleased it all worked so well for you! I hope to assist you again in the future, best wishes Geoff

Rated 5 out of 5 stars

Another great holiday arranged by Ginge…

Another great holiday arranged by Ginge Tours. Hassle free travel at a competitive price. Already looking forward to our next trip also booked through Ginge Tours.

18 November 2023
Unprompted review
Ginge Tours Ltd / Mendip Travel logo

Reply from Ginge Tours Ltd / Mendip Travel

Thanks Chris! We really appreciate your repeated custom and are so glad you get relaxing holidays by using our services. Best wishes Jo & Geoff

Rated 5 out of 5 stars

First class

Geoff was extremely competitive and provided excellent advice and efficient service from the first point of contact right through to our return home from a wonderful holiday. We cannot fault 'Ginge Tours' and would recommend their services unreservedly.

11 November 2023
Unprompted review
Ginge Tours Ltd / Mendip Travel logo

Reply from Ginge Tours Ltd / Mendip Travel

Thanks Rupert & Tracey, I am really pleased you enjoyed your holiday and look forward to assisting you with your plans for 2024! Geoff

Rated 5 out of 5 stars

Far East holiday

I would highly recommend Geoff and Ginge tours. We have just come back from a holiday in the far East which needed to include three different destinations for each weekend. Geoff was great, understood what we needed and booked some great hotels which were of a high standard. I would highly recommend Geoff and would look to use him again in the future.

9 November 2023
Unprompted review
Ginge Tours Ltd / Mendip Travel logo

Reply from Ginge Tours Ltd / Mendip Travel

Thanks Stuart, really pleased we could sort this trip for you and it inspired us to book out own trip to the Far East next year! We look forward to assisting again in the future, Jo & Geoff

Rated 5 out of 5 stars

Highly recommended

Really easy booking process with some free added extras. Great communication with Geoff, and I have already recommended the company to several colleagues.
Fantastic holiday, great hotel and the whole process was really professional

22 October 2023
Unprompted review
Ginge Tours Ltd / Mendip Travel logo

Reply from Ginge Tours Ltd / Mendip Travel

Thank you so much Ian for the review. I am really pleased the holiday to Turkey went well and please keep recommending me! Best regards Geoff

Rated 5 out of 5 stars

Geoff at Gingetours was perfect for us

Geoff at Gingetours was perfect for us. He arranged our trip to Rome, flights, hotel, fast track at security, private transfer to our hotel. He was on the end of the phone at any time to answer any queries we had. His recommendations for the hotel and tours was spot on. We've already booked our next trip with him.

16 October 2023
Unprompted review
Ginge Tours Ltd / Mendip Travel logo

Reply from Ginge Tours Ltd / Mendip Travel

Thanks for the wonderful review Susan. I am really pleased you enjoyed Rome and thanks for the great review on the hotel as well. Best wishes Geoff

Rated 5 out of 5 stars

Land of the rising sun tour

Ginge tours helped us to find our perfect holiday/ guided tour of Japan.
We really didn’t have a clue where to start so Geoff narrowed it down to a few trips for us to choose from after asking us some questions. Our guided tour was booked with Travelsphere and we couldn’t fault it. Will definitely be using Ginge tours & Travelsphere again 😎

8 October 2023
Unprompted review
Rated 5 out of 5 stars

Individual needs absolutely met!

I needed a very specific location that main tour operators didn’t cover. Ginge Tours found the perfect flights, hotel and transfers. It all went like a dream which eased my anxiety of travelling alone. Excellent and personal service that I will be using frequently m now on. Thank you

12 October 2023
Unprompted review
Ginge Tours Ltd / Mendip Travel logo

Reply from Ginge Tours Ltd / Mendip Travel

Thanks Maria. I am delighted I was able to get you to the wedding! I am so pleased to have already got your next booking! Best wishes Geoff

Rated 5 out of 5 stars

Rugby World Cup Booking

Geoff booked our hotel in Lille a year ago for the Rugby World Cup in France .
It was an amazing hotel and the room was fab , being in mind that 50k people descended on Lille and the availability was tricky ! A reasonable price too 🥳 defo recommend booking through Geoff !! Fab service …

7 October 2023
Unprompted review
Ginge Tours Ltd / Mendip Travel logo

Reply from Ginge Tours Ltd / Mendip Travel

Thanks Marie, it is always difficult when it comes to the big events to secure rooms but often my suppliers have access to rooms not necessarily visible on the public booking sites. Glad I was able to sort you out & it was good. Geoff

Rated 5 out of 5 stars

I would highly recommend Geoff and…

Ginge Tours if you are planning a holiday.
Our experience has been nothing short of perfect. We gave Geoff short notice but everything from airport transfers, hotels and all information and documentation needed was handled and provided with precision which made our travel completely hassle free. It left us with nothing but the time to relax and enjoy our holiday.
So, no more hours on the Internet trying to figure the where and the how's it will be a call to Ginge Tours for all travel from now on!
As my husband said so many times on this holiday...thanks for the WOW Geoff 👌 👏

18 September 2023
Unprompted review
Ginge Tours Ltd / Mendip Travel logo

Reply from Ginge Tours Ltd / Mendip Travel

Hi Ailish & Keith, I am so pleased you had such a fabulous cruise and thanks for the lovely feedback. Just give me a shout for your next trip and i will do the rest! Best wishes Geoff

Rated 5 out of 5 stars

Jersey

We have just returned from a few days in Jersey booked through Ginge Tours. We appreciated the hassle being taken out of our planning - from priority boarding at the airport, car parking and recommendations about what to do when we were there. We would like to thank Geoff and would recommend his service to all; we are looking forward to booking our next Ginge Tours getaway!

26 August 2023
Unprompted review
Ginge Tours Ltd / Mendip Travel logo

Reply from Ginge Tours Ltd / Mendip Travel

Thanks Audrey and Ian for the lovely feedback. It was a pleasure to provide you with your short break to Jersey and i look forward to helping you with your next travel plans! Thanks Geoff

Rated 5 out of 5 stars

Ginge Tours

Ginge Tours

I contacted Geoff after a recommendation from a friend. Right from the off I was impressed by his knowledge and professionalism. After asking what we were looking for he provided a number of options all of which were competitively priced. Following our booking he remained in regular contact giving updates when required. We had a lovely, problem free well organised holiday. I would not hesitate in recommending his services. Thanks Geoff

5 August 2023
Unprompted review
Ginge Tours Ltd / Mendip Travel logo

Reply from Ginge Tours Ltd / Mendip Travel

Thanks Clive and I am really pleased you found my service a good one. I hope i can assist you again in the future. Best wishes Geoff

Rated 5 out of 5 stars

Just returned from a fantastic holiday…

Just returned from a fantastic holiday in Kenya. Geoff was able to meet our particular needs and create an itinerary that maximised our experience in the time we had. Every detail was thought of, from transfers to hotels and Geoff was readily available for any last minute concerns. I have no hesitation in recommending them and will definitely be booking our next trip with Ginge Tours.

1 August 2023
Unprompted review
Ginge Tours Ltd / Mendip Travel logo

Reply from Ginge Tours Ltd / Mendip Travel

Hi I am really pleased it all worked out well and you had a great time! I really look forward to assisting you with your next great adventure in the near future! Many thanks Geoff

Rated 5 out of 5 stars

Last minute change - no problem!

Having booked us a holiday to Prague and Berlin, a severe ankle injury forced us to change our plans and look for an alternative with less walking at short notice. We knew where we wanted to go but Geoff was away at a music festival for the weekend - that didnt stop him sitting in the festival field with his laptop and booking it for us though! Many thanks!

24 July 2023
Unprompted review
Ginge Tours Ltd / Mendip Travel logo

Reply from Ginge Tours Ltd / Mendip Travel

Have lap top will travel Daimon! I am just glad i was able to get a signal to be able to connect to the internet! I am really pleased i was able to get something sorted for you after your injury forced a change of plans. Maybe once recovered we can put the original trip in place? Thanks again Geoff

Rated 5 out of 5 stars

Fabulous holiday in Portugal thanks to…

Fabulous holiday in Portugal thanks to Geoff@GingeTours - organised and booked within a couple of emails, great personal service, will definitely use again and recommend to everyone. Thanks Geoff

3 August 2023
Unprompted review
Ginge Tours Ltd / Mendip Travel logo

Reply from Ginge Tours Ltd / Mendip Travel

Thanks Gail, I am really pleased i was able to get you all away for that special trip. I look forward to hopefully helping you again in the future. Best wishes Geoff

Rated 5 out of 5 stars

Geoff is a holiday hero

Geoff is a holiday hero! after my original holiday was cancelled by the operator Geoff had me a new holiday booked and sorted within days!
communication was top notch and couldn't ask for more. explained everything i needed to do that he couldn't do for me (visa etc).
I am a picky traveller and Geoff was understanding and worked with me and my requirements.
definitely will be using him again

14 July 2023
Unprompted review
Ginge Tours Ltd / Mendip Travel logo

Reply from Ginge Tours Ltd / Mendip Travel

Thanks Alison, I am really pleased i was able to get something in place for you and you had a fantastic holiday as a result. I look forward to assisting you again in the future. Best wishes Geoff

Rated 5 out of 5 stars

Ibiza all inclusive trip

Awesome job by Geoff, very responsive and quick to sort out any issues and better value than any of the others we looked at. Would definitely use Ginge tours again

22 July 2023
Unprompted review
Ginge Tours Ltd / Mendip Travel logo

Reply from Ginge Tours Ltd / Mendip Travel

Thanks Lee. Really glad i could sort you and the family out with a last minute get away. Look forward to hearing from you again in the future. Best wishes Geoff

Rated 5 out of 5 stars

Geoff you are a genius !

Geoff you are a genius !! Despite a late cancellation he worked tirelessly to sort a family of 6 out and got us a great deal .. please use Geoff and Ginge Tours .. superb service 👏👏

24 July 2023
Unprompted review
Ginge Tours Ltd / Mendip Travel logo

Reply from Ginge Tours Ltd / Mendip Travel

Thanks Sid. Hopefully a good demonstration of the advantages of booking with a travel consultant. With the disaster in Rhodes I was really pleased I was able to find a suitable alternative for you. Have a great time! Geoff

Rated 5 out of 5 stars

A Paris celebration

Geoff made an excellent job of arranging a short-notice trip to Paris to celebrate our Silver Wedding Anniversary.
My husband is disabled and was still recovering from an eye operation. We wanted to make sure that the arrangements would be suitable and as stress-free as possible.
We liked the fact that Ginge Tours are local and that Geoff was offering a personal service.
Whilst Geoff could not get the dates we wanted at our preferred hotel, he quickly came up with some other options for us to choose from in the same locality.
Geoff also arranged all the rail travel, including booking "Special Mobility Assistance", which we didn't even know existed. This showed that he understood my husbands' disabilities.
Throughout the booking process, Geoff kept us informed of how things were going.
We were very impressed with the attention to detail and the fullness of the information contained on the itinerary.
When we encountered a problem with our hotel room, we called Geoff and he immediately helped to sort things out. We particularly like the fact that Geoff makes himself available 24/7 to help his customers.
Overall, we found Geoff provided a very professional, customer-focussed service. We have no hesitation in thoroughly recommending Ginge Tours and will use them again in the future.

7 July 2023
Unprompted review
Ginge Tours Ltd / Mendip Travel logo

Reply from Ginge Tours Ltd / Mendip Travel

Rosemary & David, Thank you so much for the wonderful review and for allowing me to play a small part in your wonderful celebration. I look forward to assisting you again in the future, Geoff

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look