You quickly corrected and replied to my double puchase because of a bit slow update in check out. The order was delivered perfectly! The only negative is your promotion of 10% off my first puchase wit... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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The Gingko creations are exquisite and beautiful. So well designed, unique, easily charged, offering a warm light. I also found the individual boxes for each item really smart. The order arrived p... See more
Company replied
Excellent product. A bit pricey but really lightweight and extremely easy to transport from room to room, to take out and about or just to place on a table, shelves or at bedside. The colour I chose w... See more
Company replied
I have loved the products that Gingko offer for several years and have bought many of them as gifts . They have all been admired . I’d absolutely recommend the products and customer service . I’d ma... See more
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Company details
Written by the company
We believe that good design should be simple but elegant, sustainable but unique, functional but also long lasting – This philosophy has inspired us to create our innovative and stylish designs that have now won a number of international awards. We have now become a leader in the premium design-led home and gift sector in the UK and across many other European countries. Using the latest technology and a fresh, modern approach, we bring elegance and practicality together in a seamless and sustainable way, enabling us to create lighting, accessories and timepieces that will bring something truly special to your home. We’re now based in Kenilworth Warwickshire, the Shakespeare’s county, and we live outside the town of Warwick with our two beautiful children. We feel proud of what we have achieved and we know that you will feel the same pride in selling and owning our beautiful products.
Contact info
Unit C23c Holly Farm Business Park Honiley, Kenilworth, CV8 1NP, Kenilworth, United Kingdom
- +44 1926 676 527
- contact@gingkodesign.co.uk
- gingkodesign.com
4.6
Excellent
245 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Ordering was easy
Ordering was easy, the service is excellent and the products are just 'WOW'
I would definitely order from Ginko again and would recommend them to my friends and family.
28 March 2025
Unprompted review
Reply from Gingko Design
Thank you for leaving such lovely feedback, we're thrilled to hear that you're happy with your Gingko experience.
Large globle light
It was very easy to place the order and received within a couple of days. The globle is brilliant and bright.
17 March 2025
Reply from Gingko Design
Thank you for taking the time to leave a review. We're thrilled that you're happy with your item and experience.
Design great but power source an issue
Disappointing that batteries are eaten up quickly and that the alternative is a more permanent charge - not quite so well suited to the location we had in mind, but the design is still very pleasing.
5 March 2025
Reply from Gingko Design
Thank you for taking the time to leave a review, this will be shared with our Design Team. Your honest feedback helps us to develop as our product range develops.
Great products great customer service…
Great products great customer service nothing was too much trouble
19 March 2025
Unprompted review
Reply from Gingko Design
Thank you for leaving such a lovely review, we really appreciate it.
Reply from Gingko Design
Thank you for taking the time to leave a review.
Loved the moon light beautifully packed…
Loved the moon light beautifully packed prompt delivery
10 March 2025
Reply from Gingko Design
Thank you for such lovely feedback. We're thrilled that you are happy with your Gingko experience.
Ginkgo customer service is second to…
Ginkgo customer service is second to none. We are so impressed with the company and their products. If only all companies had the same philosophy - being able to speak directly to a helpful human being and not a computer is so refreshing.
5 March 2025
Unprompted review
Reply from Gingko Design
Thank you so much for your lovely review. Whilst we don't always get it right, we do try our best to offer excellent service to our customers. We're so happy to hear that you have noticed this.
Great Service
I have been selling the FLIP CLICK CLOCK in my shop for about a year now, and I am very happy with the product and the service provided. Always a pleasure.
4 March 2025
Unprompted review
Reply from Gingko Design
Thank you for taking the time to leave a review. The Flip Click Clock never disappoints!
Great design and really lovely people
I have purchased a number of items from Gingko Design, including several Light Books, for each of our 4 'children', and Alarm Clocks, but my favourite is The Floating Moon. It is a masterpiece in design, just Amazzzzzzing, and it shows how very clever the people at Gingko Design really are. As bonus, the team there are also really lovely, especially Lisa Byron - thank you and keep up the good work!
16 December 2024
Unprompted review
Reply from Gingko Design
Thank you for your lovely feedback, Lisa is a great member of the team. If you love the floating moon, check out our brand new floating Saturn Lamp. Thanks again.
Great, innovative products
Great, innovative products our customers love, with a wide range. Good customer service too.
7 March 2025
Unprompted review
Reply from Gingko Design
Thank you for taking the time to leave feedback, we really appreciate it.
Fantastic range of innovative…
Fantastic range of innovative high-quality products. Wonderful friendly team behind this premium brand - product range highly recommended!
7 March 2025
Unprompted review
Reply from Gingko Design
Thank you so much for your lovely feedback, we really appreciate it.
Lovely light and ornament
Lovely light and ornament. Bought the first one (a raincloud) in Christchurch, New Zealand four weeks ago. We were so pleased that we looked up the company on our return and ordered an owl and moon as a nightlight.
The only thing is they show every fingerprint and socks of dust!!
27 February 2025
Reply from Gingko Design
Thank you so much for your continued custom, we're happy that your pleased with your items. If you wish to order any more, please email contact@gingkodesign.com and we will provide you with a discount code for your next order.
Reply from Gingko Design
We really appreciate your lovely feedback, thank you.
Great designs! Well made!
Great designs, well made, and I always get compliments when people see the items around the house.
24 February 2025
Reply from Gingko Design
Thank you leaving such lovely feedback, we're thrilled that you're happy with your items.
I adore my mushroom light
I adore my mushroom light! I haven’t even needed to charge it yet. Fabulous gift!!
24 February 2025
Reply from Gingko Design
We're so happy that you love your item. Thank you for taking the time to leave feedback.
Lovely lights - great service
I have several lights and love them all and have given many as presents. I had to contact Customer Services recently and Jon was very helpful. I highly recommend the products and the CS Team. I will continue to buy your lovely products with confidence. Thank you.
3 March 2025
Unprompted review
Reply from Gingko Design
Thank you for taking the time to leave feedback, Jon really is great! If you send an email to contact@gingkodesign.com when you're ready to place your next order, we will provide you with a discount code to thank you for your ongoing custom.
Beautiful and unique product
Beautiful and unique product, amazing customer service. My personal fav is a stag! Highly recommend.
3 February 2025
Unprompted review
Reply from Gingko Design
Thank you for taking the time to leave feedback, we're thrilled that you are happy with your Gingko experience.
Wonderful clock
I had an old rubberised cube clock, but unfortunately it became sticky. I love its design so I decided to buy a not rubberised new one
15 February 2025
Reply from Gingko Design
Thank you for your lovely feedback, we hope you enjoy your wonderful new clock
I was disappointed because it is not…
I was disappointed because it is not possible to use the lamp only with the battery but we must connect with the usb cable (not good and not clairly mention).
The warranty is 2 years on the web site but 1 year on the manuel included in the box ???
10 February 2025
Reply from Gingko Design
Thank you for taking the time to leave feedback.
Unfortunately the Large Alice Mushroom Lamp is one of the few items of ours that do require a usb connection.
Rest assured, the warranty on all items is 2 years. Apologies for any confusion.
If you have any queries, please contact customerservices@gingko.co.uk and we will be happy to help.
Spare part despatched really quickly
Spare part despatched really quickly, and was very reasonably priced. Great to see companies investing in long lifespan for their products.
2 February 2025
Reply from Gingko Design
Thank you for the lovely feedback
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