You quickly corrected and replied to my double puchase because of a bit slow update in check out. The order was delivered perfectly! The only negative is your promotion of 10% off my first puchase wit... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Gingko creations are exquisite and beautiful. So well designed, unique, easily charged, offering a warm light. I also found the individual boxes for each item really smart. The order arrived p... See more
Company replied
Excellent product. A bit pricey but really lightweight and extremely easy to transport from room to room, to take out and about or just to place on a table, shelves or at bedside. The colour I chose w... See more
Company replied
I have loved the products that Gingko offer for several years and have bought many of them as gifts . They have all been admired . I’d absolutely recommend the products and customer service . I’d ma... See more
Company replied
Company details
Written by the company
We believe that good design should be simple but elegant, sustainable but unique, functional but also long lasting – This philosophy has inspired us to create our innovative and stylish designs that have now won a number of international awards. We have now become a leader in the premium design-led home and gift sector in the UK and across many other European countries. Using the latest technology and a fresh, modern approach, we bring elegance and practicality together in a seamless and sustainable way, enabling us to create lighting, accessories and timepieces that will bring something truly special to your home. We’re now based in Kenilworth Warwickshire, the Shakespeare’s county, and we live outside the town of Warwick with our two beautiful children. We feel proud of what we have achieved and we know that you will feel the same pride in selling and owning our beautiful products.
Contact info
Unit C23c Holly Farm Business Park Honiley, Kenilworth, CV8 1NP, Kenilworth, United Kingdom
- +44 1926 676 527
- contact@gingkodesign.co.uk
- gingkodesign.com
4.6
Excellent
245 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Gingko Design
Thank you for the lovely feedback
Reply from Gingko Design
Thank you for the lovely feedback
Certainly a 5 star company
Certainly a 5 star company. So many elegant products which are all very unique. I have been buying from this company for a few years now , I always get excited when new products are released. Every product is 5 star quality , I love the newest release which arrived yesterday which is the AstraGlass lights they are fantastic quality and light my room up beautifully. Customer services are always very helpful too and fast at responding. Would highly recommend , you won't be disappointed.
7 February 2025
Reply from Gingko Design
Thank you for the lovely feedback, we really appreciate your ongoing support.
Hard to find charger but found it here
Hard to find charger but found it here.
Thanks…
20 January 2025
Reply from Gingko Design
Thank you for the lovely feedback
The clock was easy to set up and is…
The clock was easy to set up and is working well.
17 January 2025
Reply from Gingko Design
Thank you for the lovely feedback, we hope that you enjoy your new clock
The glass light is lovely… attractive…
The glass light is lovely… attractive and good quality. Delivery was prompt and the item was very well packaged.
12 January 2025
Reply from Gingko Design
Thank you for the lovely feedback
Great alarm clock
Alarm clock arrived in good time, good comms. No issues. Second one I've bought as really liked the first one.
18 January 2025
Reply from Gingko Design
Thank you for the lovely feedback, we really appreciate your return custom
Love my new mushroom light
Love my new mushroom light; a stylish, relaxing addition to our sitting room. Trying to decide what Gingko product to buy next
11 January 2025
Reply from Gingko Design
We're glad that you love your new lamp. If you email contact@gingkodesign.co.uk, we would be happy to provide you with a discount code for your next order :-)
Reliable service and high quality
Thank you for a reliable service, great product, great quality, delivered on time.
17 January 2025
Unprompted review
Reply from Gingko Design
Thank you for the lovely feedback
Reply from Gingko Design
Thank you for the lovely feedback
Reply from Gingko Design
We're sorry to hear that you are disappointed with your item. If you email customerservices@gingkodesign.co.uk, we would like to resolve this for you.
Reply from Gingko Design
Thank you for the lovely feedback
Fabulous little light
1 January 2025
Reply from Gingko Design
Thank you for your feedback, we're happy that you love your new item
Communications is slow, delivery even slower
Communications is slow, logistics incredibly slow. I have been waiting nearly a month for EU to EU delivery, and all I got was one e-mail initially saying "order is now processing" (on day one), and "order is now complete" (on day 14). Now it's day 23, and the parcel is nowhere near me. None of this was indicated at the time of ordering, and no sensible updates since (what does it even mean, "the order is now complete?")
27 November 2024
Reply from Gingko Design
We're sorry to hear that there was a delay in receiving your order. Unfortunately delays can occur around the Christmas period. We appreciate your feedback and will take your comments on board as we aim to improve.
The lamp is beautiful and exceptionally…
The lamp is beautiful and exceptionally well made. It came quickly and was packaged very well. It is a bit smaller than I anticipated, but that's my own inability to visualize dimensions. Would absolutely (and will very likely!) Purchase from this company again.
28 November 2024
Reply from Gingko Design
Thank you for your lovely feedback, we really appreciate it. If you email contact@gingkodesign.co.uk, we would be happy to provide you with a discount code for your next order :-)
Good service and quick delivery.
27 November 2024
Reply from Gingko Design
Thank you for taking the time to leave feedback, we're happy that you are satisfied with your experience.
well presented product and dependable service
The company sells a beautiful little lamp, and follows through with good communication and, fast shipping. Recipient loved it.
25 November 2024
Reply from Gingko Design
Such lovely feedback, thank you. We're so happy that the item was well received.
Terrible service
Ordered the light, didn't get a confirmation email. Money has gone from my account, no parcel has arrived. Have reached out to gingko about this three days ago with no reply. Still waiting to solve this.
29 November 2024
Reply from Gingko Design
Thank you for taking time to leave feedback. We're so sorry that our service levels were not up to scratch on this occasion. The Christmas period can be extremely challenging. We have taken your comments on board and hope to improve moving forward.
Great gift
I ordered the amber crystal light (stag) from Belgium and received it only a couple of days later. Perfect addition to my winter / Christmas decorations.
25 November 2024
Reply from Gingko Design
We're so happy that you love your item, thank you for taking the time to leave feedback.
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