Can’t fault from start to finish! I originally started this process with another company, which didn’t help me at all and when speaking to them, weren’t that friendly and they made me feel bad... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
After a nightmare of spiralling debt and companies giving me the run around in contacted giraffe money as a mate applied for an IVA through them and I got into contact with Darren who was brilliant th... See more
I came to Giraffe money when I was struggling with my finances. Darren was great throughout the process, he explained everything to me and did the documentation promptly. I didn't have to go through g... See more
Fantastic customer service from beginning to end. Anthony and Mark go above and beyond to ensure your needs are met. Not only do they act on a professional level they treat you as an individual and po... See more
Company details
Written by the company
Please note that we are Giraffe Money, NOT the Giraffe Cash App which is a completely different business and we have nothing to do with. We specialise in helping individuals resolve debt issues. We do not offer any services similar to those provided by Giraffe Cash App. So, please don't leave a review for the wrong business.
Contact info
Suite 32, 3a Bridgewater St, L1 0AR, Liverpool, United Kingdom
- 01565325030
- hello@giraffe.money
- giraffe.money
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cannot recommend these guys enough!
Cannot recommend these guys enough!! They’ve helped me when I thought help wasn’t available. The hardest step is always the first and with these it was so easy! They were so understanding listened non judgemental and always at the end of the phone when needed. They’ve helped me so much I can’t thank them enough they are amazing! I can finally look forward to the future with my three little boys not worried about knocks at the door or what mess I’ve got myself into. I can finally start to build a new future for me and my little ones stress free and full of sleep without worrying and I cannot seriously thank them enough. Don’t be a fool like I was and give them a ring it’s the best thing I’ve done and it’s the best thing you’ll do.
These guys.
These guys.. Darren what a legend. Followed from start to approval, replied at stupid o clock on Sundays as well as during Christmas holidays. Couldn't recommend enough!
5
Good experience
They are really kind and helpful. A big worry lifted off my shoulders. And it was so easy to do
Darren, Anthony and Mark - A credit to the company!
Darren, Anthony and Mark have been absolute diamonds in assisting me and my partner with our debts and recommending and organising an IVA for us. They have done all the legwork for us and nothing has been too much. My partner often gets extremely anxious however these guys have been insanely understanding and ensured she is at ease and understood the entire process. Communication, great, advice, amazing and extremely professional. They have treat us like a close friend or family member, and I cannot thank them enough for the work and patience they have delivered. An absolute credit to the company - I would be proud to have this crew on my team & wish I could buy them all a well deserved beer!
Anthony and Darren really helped…
Anthony and Darren really helped me,very great guys,my English is really not great,but they understood everything and tried to help,thank them very much🙂
Highly Recommended
Anthony at Giraffe Money was so kind and caring ensuring that I could sort my debts, supporting me with exactly the help I needed, can't thank this company enough.
My situation was complicated but the…
My situation was complicated but the guys were not put off..worked out a solution, kept me informed, and even after set up have asked how things are going. First class service..recommend
Superb
Anthony and the rest of the team were fantastic throughout the process. Regularly messaging on Whatsapp, sometimes later on in the evening too. Reassuring, accessible and to the point. These guys have really helped me to understand the whole process and in turn reduce my monthly payments into one affordable monthly payment. Can't thank them enough. If you're not sure about something just ask the team, I had a million questions and each one was answered in an informative and honest way.
Excellent customer service and…
Excellent customer service and contactable all throughout my journey. I was so grateful i got in touch with them
All round great service
Anthony and Darren provided extremely good service from start to finish, always there to help and answer any questions or help with any concerns. My IVA has been accepted and now i feel stress free. Thanks guys for all the support you gave me.
These guys are amazing
These guys are amazing. I got into debt due to a mental break down, prison sentence and loosing my job and mortgage, I was pretty much homeless when Anthony contacted me about my debts and that was like over a year and a half ago. Using giraffes advice I was able to avoid going bankrupt, the option probation was trying to make me go with. Stop all my debtors chasing me. Allowed me to gain self respect back by helping me choose a debt relief option that allowed me to pay back what I could afford to, and still be able to live and pay some toward child support.
Anthony basically babysat me the whole 9 yards, he helped me organise bank statements, debtor letters that were overwhelming. helped me in everyway possible. For two years he kept in touch when my application was at a stand still. Thanks giraffee Money for all your help.
Anyone who doesn't want to answer the phone to numbers you don't recognise, or are paranoid constantly when the door goes, get in touch with giraffee money.
Very Good
I personally could not thank them more. So professional and friendly and took a big weight off my shoulders. Easy and I absolutely recommend them to everyone. Very good indeed
Amazing service- Thank you, thank you, thank you!
I would like to publicly thank Giraffe Money for making the whole process of relieving my financial worries so easy. Anthony and the team make themselves available so often, I have wondered if they are super human. They are friendly, relatable, well informed, helpful and completely down to earth with no judgement, I highly recommend their services.
I have been putting off finding debt relief for so long but thanks to them I can now sleep easily knowing that all is in hand.
If you are looking for reassurance or even just an informal discussion for advice, don't hesitate to get in touch with them.
I literally have no improvements to suggest. Thanks again.
Help with everything
I couldn't have asked for a better company They were excellent i would recommend them to anyone they were superb and the people I spoke to were excellent didn't fob me off everything they told me was true if anyone needs help i will surely recommend this company to anyone
Thanks to this company for their…
Thanks to this company for their patients when dealing with the help I needed they did not judge me are were so helpful I would recommend them to my family and friends if needed the help that I needed x
These quys were excellent and helped me…
These quys were excellent and helped me in my time of need. Thanks
Great Service
What can I say about these guys, amazing service received from the very 1st phone call. They never judged and showed empathy towards my situation. Always professional, however so easy to talk to. made me feel completely at ease. Always available for a call 24/7, nothing was too much trouble for them. Special thanks to Anthony who was the one who was always at the end of the phone no matter how simple my questions were, and to Darren also. Thank you so much for helping me out of the situation I was in and making me feel so much better.
What a fantastic team
Fantastic service from the very first call to it all being approved the team were on hand whenever I was unsure or nervous it was like having a bunch of friends looking after me but with a full professional service if you are worried about anything this is the company you need by your side i recommend this company to everyone and thank them for a superb professional and friendly service at a time where I was in trouble and worried for the future.
Non Judgmental and Friendly throughout
Like many people I thought this would be a very hard call to make, full of judgement and embarrassment.
I put the call off and off
I finally called Giraffe money, Darren could not have been easier to deal with, he was not judgmental, he made it clear the hardest part was already done by making the call. Within days Giraffe had gone through my finances and advised on the best way forward We agreed and had sorted out the IVA and we just has to wait for the meeting.
This was approved and i will start my way out of Debt
The whole team was friendly, non judgmental and professional throughout and I could not recommend Giraffe enough to anyone in the same position as I was.
Great Giraffe money
These guys at giraffe money are great and support you the whole step of the way it's been nice to have there support through these tough times. Cheers to the giraffe team for helping me set up my iva.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








