Giraffe Money Reviews 166

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Can’t fault from start to finish! I originally started this process with another company, which didn’t help me at all and when speaking to them, weren’t that friendly and they made me feel bad... See more

Rated 5 out of 5 stars

After a nightmare of spiralling debt and companies giving me the run around in contacted giraffe money as a mate applied for an IVA through them and I got into contact with Darren who was brilliant th... See more

Rated 5 out of 5 stars

I came to Giraffe money when I was struggling with my finances. Darren was great throughout the process, he explained everything to me and did the documentation promptly. I didn't have to go through g... See more

Rated 5 out of 5 stars

Fantastic customer service from beginning to end. Anthony and Mark go above and beyond to ensure your needs are met. Not only do they act on a professional level they treat you as an individual and po... See more

Company details

  1. Debt relief service

Written by the company

Please note that we are Giraffe Money, NOT the Giraffe Cash App which is a completely different business and we have nothing to do with. We specialise in helping individuals resolve debt issues. We do not offer any services similar to those provided by Giraffe Cash App. So, please don't leave a review for the wrong business.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

166 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

THANKS …

A huge thank you to Darren who has helped me this past week. I knew I had lots of debt just didn’t realise how much I actually owed. Darren talked me through the process and has been at the end of a the phone for all my questions, no matter how silly I thought they were. A massive weight has now be lifted and I can now start to live again.

30 June 2023
Unprompted review
Rated 5 out of 5 stars

Such a help

Thanks to Darren, Ant and Martyn for their top tier service and advice. They've taken a real weight off my shoulders.
Great work chaps

12 June 2023
Unprompted review
Rated 5 out of 5 stars

Amazing service

Can't thank giraffe money enough for sorting my Iva out they are amazing guys always helping with my questions even on a Saturday morning
While taking his son to football .Took a big weight off my shoulders can't thank them enough THANK YOU GUYS XXX

24 May 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, so helpful and friendly, Darren, Anthony and Andy were always checking up on me and nothing was too much for them. I would recommend using these guys if you have any financial worries etc, don’t bury your head like I did for so long.

24 April 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant from start to finish …

The help and advice was brilliant from start to finish , now I am paying one payment per month for all my debts that is affordable , would highly recommend, thanks again

16 March 2023
Unprompted review
Rated 5 out of 5 stars

Great and easy experience

Great and easy experience, everything was broken down and simplified for me thanks to Anthony and Darren. Everything was done by them in the background. So easy and I had a great outcome! Alot of stress off my shoulders! Can't thank them enough!

6 April 2023
Unprompted review
Rated 5 out of 5 stars

A big massive thank you to both Darren…

A big massive thank you to both Darren and Anthony for their help in sorting out my money issues they have been there right from start until finish and can honestly say they were amazing I would certainly recommend these guys at Giraffe to anyone with money issues as their work was second to none thank you

5 April 2023
Unprompted review
Rated 5 out of 5 stars

So I've struggled with debt for nearly…

So I've struggled with debt for nearly 7 years following a failed marriage.
I called the company and initially spoke to Darren. He was instantly reassuring and promised me the company could help.
I've since had communication with Anthony and Alex, and I can't speak highly enough of the three as representatives of the company.
I've since gone from a major bout of depression, sleepless nights and job loss as a result of my poor mental health, to a happier life, settled in a new career and putting more time and effort into "me" ie going to gym, socialising again etc.
I can't thank the lads more. They are incredibly professional, polite, respectful and even listened to me when I poured my heart out to them about how I got into this position in my life.
Thank you so much lads. You've literally turned my life around. I owe you all big time!!!

17 August 2022
Unprompted review
Rated 5 out of 5 stars

Advisor Darren

I had an advisor by the name of Darren and I can’t express my gratitude enough for him! He has helped me from start to finish, always been available if I need to ask a question or simply help me with the calls to companies. I am usually skeptical to these sorts of companies however Giraffe Money are exceptional! Darren helped me through everything I needed to get my IVA accepted and now I have a huge weight lifted off my shoulders thanks to him.

Could not recommend them enough!!

16 September 2022
Unprompted review
Rated 5 out of 5 stars

Genuine, honest and caring.

Had several phone calls with one of the team members and he couldn't have been more helpful.

Absolutely genuine throughout the whole process, really made me feel like I wasn't alone in all of this and it meant a lot.

5 star, highly recommended!

27 June 2022
Unprompted review
Rated 5 out of 5 stars

From start to finish these guys were…

From start to finish these guys were amazing, always rang whenever I was feeling worried about any of the process & reassured me the whole way through. IVA got approved today so cant thank them enough!! :)

13 April 2022
Unprompted review
Rated 5 out of 5 stars

These guys are truly amazing from start…

These guys are truly amazing from start to finish. very quick service and very professional. I can now sleep at night knowing that all my debts are now in a one monthly affordable payment. I cannot recommend this Company enough. Thank you guys I will be forever grateful!

5 April 2022
Unprompted review
Rated 5 out of 5 stars

Set my mind at ease with their assistance

I contacted these guys when I got
To the stage I couldn’t manage anymore . They have done a great job reassuring me they could
Sort things out for
Me and true to
Their word they have. Pleasant guys and know what they are
Talking about ! Glad I rang them

1 April 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look