Girlings Retirement Rentals Ltd Reviews 

356
•
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Our experience with Girlings was appalling. They attempted to withhold an elderly tenant’s deposit to pay for what appeared to be the landlord’s refurbishment of already outdated décor. They... See more

Rated 2 out of 5 stars

I have been living In Girlings property for over a year and I certainly do not agree with the five star ratings. Our property manager is not very helpful at all. When visitors come and we are out he... See more

Company replied

Rated 1 out of 5 stars

Very sad during this Covid 19 crisis Girlings had offered help. I am key NHS worker and I temporary lost Job due to most of suspended Out patients Heart assessments. As I am in Limbo with my Furlough... See more

Company replied

Rated 1 out of 5 stars

Girlings service has gone seriously downhill since the move to Bath. Phone calls go unanswered and e-mails unresponded to. I have been trying to find out what is happening with the rent review on my p... See more

Company replied

Company details

  1. Retirement Scheme
  2. also in
  3. Apartment Letting Agency
  4. Apartment Rental Agency
  5. Property management company
  6. Property Rental Agency

Written by the company

Helping you to discover the freedom renting in retirement can bring…. Girlings is the UK’s leading retirement property letting agent, for over 25 years we have been specialising in letting age exclusive homes allowing people to continue to live independently in later life.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

356 reviews

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No recent history of asking for reviews

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1.3

All reviews

(356)

1 review in the last 12 months

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Rated 5 out of 5 stars

Renting a flat

I found Girlings most helpful regarding renting a flat from them very polite and efficient nothing was too much trouble. I would recommend them to anyone .

26 June 2019
Unprompted review
Girlings Retirement Rentals Ltd logo

Reply from Girlings Retirement Rentals Ltd

Hi Jean, Thank you for your review we hope you are settling in to your new home!

Rated 5 out of 5 stars

Our experience with Girlings exeded our…

Our experience with Girlings exeded our expectations. From our first conversation until moving my Mother into her new Firstport
flat was excellent and very professional.
My two main contacts were Ian andRachel who were exceptional, hence my 5* rating.

26 June 2019
Unprompted review
Girlings Retirement Rentals Ltd logo

Reply from Girlings Retirement Rentals Ltd

Thank you for your great review Bryan. We are happy you were pleased with our service and hope your Mother is settling in well.
Kind regards Girlings

Rated 5 out of 5 stars

Wonderful people

All Girlings staff are always friendly and helpful. Can’t fault them . Who else sends ‘welcome ‘ and Christmas cards to their tenants??

19 June 2019
Unprompted review
Girlings Retirement Rentals Ltd logo

Reply from Girlings Retirement Rentals Ltd

Hi Sally, Thank you for your kind review, we are happy your enjoy receiving the cards and are proud of our friendly service.

Rated 5 out of 5 stars

Moving home

Always available when help required

19 June 2019
Unprompted review
Girlings Retirement Rentals Ltd logo

Reply from Girlings Retirement Rentals Ltd

Many thanks for your review, we hope you are settling in well.

Rated 4 out of 5 stars

Expensive but safe and secure

Quite expensive and so many rules and regulations it is unbelievable.

One has to go through a major rigmarole to actually acquire accommodation, for an elderly person, whom they service, it is quite traumatic.

The person with whom I dealt, Rachel Ford, was very helpful and pleasant.

19 June 2019
Unprompted review
Girlings Retirement Rentals Ltd logo

Reply from Girlings Retirement Rentals Ltd

Thank you for your review Linda, I've passed your kind words on to Rachel. The increasing amount of government legislation for lettings can be frustrating but it is all in place to protect the tenants welfare and rights.

Rated 4 out of 5 stars

I have been very pleased with Homebredy House.

I have been very pleased with my entry to Homebredy House, Bridport about six weeks ago. The apartment has been well decorated and furnished with new carpets, etc.
The Manager is most helpful and all the other residents I have met so far are very pleasant and I have already joined in some of the activities.
There are still one or two small problems, for example the water from the off peak supply is hardly warm, but I am sure the plumber will sort this out soon.

23 May 2019
Unprompted review
Girlings Retirement Rentals Ltd logo

Reply from Girlings Retirement Rentals Ltd

Thank you for your review Mr Amor. Its great to hear that you have settled in well and are enjoying your new home. I have forwarded your message to our maintenance team so we can ensure your water is sorted. Many thanks Girlings

Rated 1 out of 5 stars

Very poor maintenance

Very poor service quality and maintenance issues right from the start of my tenancy.
The flat I rent was not cleaned or checked properly before I moved in, despite it being empty for a year. The WC was evidently fitted incorrectly some time ago and has now been blocked and unusable for TEN DAYS out of the 14 days I've been here. I'm forced to use a visitors' WC two floors below. Not good in the middle of the night.

Residents in their 60s, 70s, 80s and beyond pay Girlings and their landlords handsomely for a property that should have NO maintenance worries in old age.

I can't believe this company is allowed to be in business in the retirement sector and cannot recommend them to anyone.

14 May 2019
Unprompted review
Girlings Retirement Rentals Ltd logo

Reply from Girlings Retirement Rentals Ltd

Thank you for your review Mr Webb.
We are sorry for the inconvenience caused.
We can see that you have been in contact with our maintenance team earlier this week and that they are in the process of investigating the situation for you, with the aim to find a resolution.
Thank you, Girlings

Rated 5 out of 5 stars

We have found the peace security which…

We have found the peace security which we looked for over a long period.

22 April 2019
Unprompted review
Girlings Retirement Rentals Ltd logo

Reply from Girlings Retirement Rentals Ltd

Thank you Paul - glad to hear you have found peace of mind and security with Girlings

Rated 5 out of 5 stars

Very helpful

Very helpful, my application for the flat went through smoothly and subsequent little problems corrected promptly.

21 April 2019
Unprompted review
Girlings Retirement Rentals Ltd logo

Reply from Girlings Retirement Rentals Ltd

Thank you for your review Mr Stevens, great to know that your application was easy and the team helped you promptly

Rated 5 out of 5 stars

Very pleased with our move to calcot ,

Very pleased with our move to calcot, settled in very well ,getting to meet friends ,very happy ,

17 April 2019
Unprompted review
Girlings Retirement Rentals Ltd logo

Reply from Girlings Retirement Rentals Ltd

Thank you for your review, we are very pleased that you are settled and happy in your new home.

Rated 5 out of 5 stars

I found choosing and securing my…

I found choosing and securing my retirement flat was made very easy thanks to the help and support of the staff who dealt with me. Namely Di and Kat.The whole process was very good.Thank you.

15 April 2019
Unprompted review
Girlings Retirement Rentals Ltd logo

Reply from Girlings Retirement Rentals Ltd

Thank you for your review Mrs McCluskie - Happy to pass on your kind words to Kat and Di!
We hope you are enjoying your new home.
Thanks Girlings

Rated 5 out of 5 stars

Everybody involved has been cheerful

Everybody involved has been cheerful, helpful and efficient- they made my move a real pleasure.

15 April 2019
Unprompted review
Girlings Retirement Rentals Ltd logo

Reply from Girlings Retirement Rentals Ltd

Thank you for your review - we are so pleased you've had a great move!

Rated 4 out of 5 stars

The office staff couldn't be more…

The office staff couldn't be more patient and helpful and being able to stay in a guest room overnight when viewing was a bonus

28 March 2019
Unprompted review
Girlings Retirement Rentals Ltd logo

Reply from Girlings Retirement Rentals Ltd

Thank you for your review, we are so pleased that you have had a great experience with Girlings.

Rated 4 out of 5 stars

Two months on

The assistance and communications received from Daniel Anderson of Girlings rentals , Taunton ,when taking out the tenancy could not have been bettered.
I consider the rent payable is fair.
I have not given a 5 star rating as at the moment I have had no experience of how any problems or faults arising with the apartment will be dealt with.

23 February 2019
Unprompted review
Girlings Retirement Rentals Ltd logo

Reply from Girlings Retirement Rentals Ltd

Many thanks for your review Gillian. We are very pleased to hear that you experience with Girlings has been great so far. I have also passed on your lovely comments to Daniel.
Best wishes Girlings

Rated 5 out of 5 stars

Reliable communication

Girdling answers all my questions by return of email/ phone call knowledgeably and showed a deep understanding of the problems clients face when preparing to move

19 February 2019
Unprompted review
Rated 4 out of 5 stars

It would have been more

It would have been five if it had not been for the niggling problems we encountered after moving in,however that said we now enjoy the best of service.

14 February 2019
Unprompted review
Rated 5 out of 5 stars

very helpful throughout the whole…

very helpful throughout the whole process

19 January 2019
Unprompted review
Girlings Retirement Rentals Ltd logo

Reply from Girlings Retirement Rentals Ltd

Thank you for your review Mr Godwin, we are pleased to hear that you found us helpful and hope you are settling in well in your new home.

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