Girlings Retirement Rentals Ltd Reviews 

I found Girlings very helpful at all times,and very efficient,all the staff i dealt with with were brilliant ,i would recommend them to anyone looking for a retirement flat

Generally good but communication is poor in relation to maintenance/repair matters at our property.
Regarding repairs, these seem to occur with no reference to us as property owners. The first we knew of a recent one was when the monthly rent statement arrived with a deduction shown.
On a maintenance matter, i.e. and annual service visit for the hot water system (which we receive as the contract is with us as owners), we only have individual Girlings staff names. In this instance, we email the information to allow the staff to liaise with the tenant only to find the member of staff is on maternity leave. It is only then we find there is a 'general' maintenance email address.
This needs to be improved.

Generally, a good service - and staff have always been helpful. It's not a cheap service, however, and I have been disappointed when they were left to sort out various minor maintenance issues. I didn't feel that they were acting as they would if it was their money.

We have been very satisfied with the responses and service during over 20 years, which we hope will continue for the foreseeable future.

Always ready to help and get things organised if needed. Always had very good service from them.

Always very helpful and efficient.

Good service generally but often they don’t ring back as promised. Also we find the invoices difficult to Understand.. when you do speak to anybody they are most helpful.

We have been very happy with Girlimgs retirement Rentals

I have used Girlings for over 5 years.
Some of their communication is poor and after the last tenant left the property in poor condition they were not particularly helpful and had to be pushed to gain me any compensation.
There has also been issues with requests for maintenance by the tenant not being auctioned,

Very pleasant staff to deal with and always sort out problems without fuss.

Professional and efficient service ideal for a novice absentee landlord.

I had used Girlings for 10 years and during this period I would have happily awarded all 5 stars. Sadly however I was not at all happy with the way they handled a re-let in June 2019, the current tenancy which has caused disappointment, inconvenience and additional expense to both myself as landlord and the tenant.

Professional and considerate. So pleased my property is in your hands!

As Executor to my late F in L's Estate and unable to sell his retirement flat I decided to try renting it out rather than keep draining his estate by ground rent and maintenance fees etc..
Girlings have been excellent over the 5 years since the tennant moved in.
Keeping things maintained (with my permission) inspected etc. and reports sent to me.
On any occasion I have had to contact them, they have always been helpful, knowledgeable and professional.
One minor criticism could be that the monthly landlord statements are not sent out consistently on the same date. There have been times when I've had to contact them with a reminder!

Girlings are very experienced in this market and very helpful in managing all aspects of the rental process. It has worked for me very well over the 7 years my apartment has been on rent. It all comes at a cost which I guess on reflection is reasonable.

Great service from start to finish.
Always very happy to help and give support and answer any questions or concerns.
Moving home in your later years is a big step but Girlings made it just a walk in the park.

I have found over the years that the level of service has declined and one never knows who one is dealing with due presumably to staff turnover. Being severely deaf I have to communicate by email and either I get responses asap or they arrive after some length of time and half the info is left out.Also the grammatical text is quite often poor. To be honest I have had better service from trainee personnel than fully qualified . Collection of rents and payments continue to be good and prompt.As you have no competition I do not hold my breath for a vast improvement

Generally a very good experience over a 10 year period when I rented out a retirement property inherited from my mother. On the whole, I found colleagues at Girlings to be knowledgeable, helpful and responsive and would definitely recommend them,.

Girlings Retirement Rentals offers an exceptional service for retirement rental accomodation. The Girlings Staff will go the extra mile to help you find your ideal retirement rental property and they will also help Landlords rent out their retirement properties. I recommend Girlings Retirement Rentals without hesitation. 5 Star Service!