Girl In Mind Reviews 

Recieved a partial refund from GIM but then returned a 2nd dress and they said it was ok to get a refund. The refund hasn’t went through properly and they said it was sent on the 11th June but I haven’t received anything to my PayPal! I have contacted them numerous times and they reply the odd time but not they have just stopped responding! Such bad customer service from GIM and all I want is my money back from a dress that I have returned: sort it out please

I have many dresses from Girl in Mind- Angela and Betty are my favourites. Fantastic customer service- I recently noticed a returns voucher I was planning to use was out of date. Emailed and asked for an extension and they sorted it the next day, great service!

Beautiful dress, disgusting customer service.

I purchased a beautiful dress that arrived promptly but was unfortunately a tad small. I contacted customer services and asked if I could exchange or whether I needed to refund and purchase again. I received a reply the next day telling me to return and include a note saying I’d like an exchange and what size. I posted the next day.

Delivery this time took longer and I’d not received a response 5 days before the wedding, over a week since returning the dress first class, so I emailed again and asked for a cash refund and I purchased another dress in the correct size.

The second dress arrived a few days later, perfect, but no news on the return/exchange/cash refund for the first dress. I left it another week and contacted chasing the cash refund.

Over a week later I found an email in my junk from the date of my last email with a credit note for the dress. At this point I was annoyed so emailed forwarding the credit note asking them to cancel it and give me a cash refund. Again, no reply. By this point I certainly didn’t want to buy anything else from them.

Another week passed with no reply so I put a claim in through my credit card company. I emailed them noting that I didn’t want a credit note, their returns policy said I was entitled to a cash refund, as well as being part of consumer rights. I notified them of the claim with the bank and asked them to issue a cash refund ASAP. I also commented on their social media posts, sent messages on Facebook and Instagram but no response.

A few days after logging the compliant with the bank, I got a short shrift reply saying they couldn’t cancel the credit note/gift card. No mention of a refund.

It took another 2 weeks, nearly 3 months at this point since the dress was returned for the bank to rule in my favour and give me my money back.

Now, I’m usually a SHEIN budget kind of girl, but it was a wedding so I splashed out. This company keeping my £50 and costing me nearly a tenner in delivery by time I’d returned it and not even having the decency to respond to my emails is far from what I was expecting.

The dress was stunning, and I got lots of compliments, but unless you’re 100% that the dress will fit you just right, AVOID AVOID AVOID. The customer service and the messing about to get back what’s owed isn’t worth the effort.

Wife PURCHASED 3 Dresses with 24 HR TRACKED delivery.Order at ROYAL MAIL for over a week.no movement on tracking advised to contact seller have tried several times NO REPLY. Ended up claiming through PAYPAL due to NO REPLY FROM THIS COMPANY If you could give NO STARS THATS WHAT THEY DESERVE FOR NO CUSTOMER SERVICE.

Absolutely love Girl In Mind dresses! I ordered 3 different styles for a wedding, returned 1 as it just didn’t suit me. Wore one and kept the other as I loved it just as much! The quality is fantastic and at a great price! Definitely my go to for occasion wear!

I bought a dress from Girl In Mind and the dress is perfect! I’m a Uk 16 but I bought a size 18. I m really glad I did because it fits perfectly with comfort. Love the weight and the flow of the dress and the quality. I’m excited to wear it and it looks great on me.
Also customer service is top notch emailed on a Sunday got an email next day ordered on Tuesday got it on Saturday!

I find Girl in Mind dresses good quality.
Their expected delivery is always spot on and the products are delivered packaged neatly so dresses less creased.
The only difficult aspect of my experience with Girl in Mind is their sizing.
Im usually a size 10 in a dress. However, in some of their dresses I've had to size down to an 8. So im always fingers crossed they will fit. In the 10 the waist will fit me but the bust and hips are too big.
On saying that perhaps its me. I may be between sizes and be a size 9.
I do love this brand and will continue to use them.

Can't fault GIM if there is an issue they respond and try to resolve the issue fairly. The customer support team who respond to emails are great and helpful. The products they sell are gorgeous and I have many of their dresses and tops. Will continue to buy items from them for the foreseeable

Some lovely designs available in different prints.
Easy to access the website.

Very easy shopping experience, dress purchased was perfect… just what I was looking for.

I am still awaiting a refund for an item returned to GIM on 18th May. Giving 16-working-day, I began chasing the refund. on the 13th June, GIM informed me by email that the refund was processed to PayPal on 20th May. However, PayPal has confirmed they have no record of this payment.

My request to GIM for a transaction number or confirmation, which I needed to pursue this with PayPal, was met with the response that GIM personnel lack PayPal access and the issue was escalated to a 'Director'. Despite constant chasing since that time, I have received no response!

ORDER 496564 I placed an order for next day delivery. Tracking shows it was delivered however I have not received the item. I checked with others in my apartment block who advised they have not signed for the package. This was an outfit for an event so very inconvenient.
No response from customer service after reaching out via email. Please issue a full refund for the unfulfilled order

Absolutely over the moon with the service from this company. From start to finish they have been a perfect company to deal with. I originally saw the dresses on Facebook and showed my daughter who ordered the royal blue one for a holy communion. It was stunning on her and the material was so thick, we were so impressed. Both of us then ordered the same dress in different colours for a family wedding. I got the cream and she got the lemon. Great delivery and dresses were beautiful. Everyone at the wedding commented how beautiful the dresses were and I have had lots of people messaging me asking for the link. I will most definitely be ordering the same dress in more colours. Value for money is unreal...I even got 15% off as my first order. Very happy customers here.

DO NOT ORDER FROM THIS COMPANY.
Order worth £180 went missing and company refuse to communicate with me regarding refund!

Fantastic customer service, the communication is swift and the staff went above & beyond to accomodate my request

I like the quality and style of Girl in Mind - some dresses are nicer than others but overall I have been pleased with almost everything I have bought. Great returns policy too which is good.

I got my dress and immediately ordered 2 more!!! It is a classic. Thank you for such beautiful dresses!

Customer service dealt with my enquiry quickly and professionally

Received my dress in 24 hours and it’s absolutely beautiful. Fits like a glove. It’s the tulip sleeve high neck mini in navy, and wasn’t too short which was great. Lovely material. Perfect thank you. Will be amazing for a wedding next weekend xxx

I ordered a dress and it came very quickly. The dress,fabric and fit are perfect. I had to speak to customer service as in my stupidity I ordered 2 dresses instead of 1. The customer service was promt and professional. My problem was sorted straight away. This is my second dress from Girl in mind because everything from start to finish has been flawless and I love my Betty dress. Thank you Girl In Mind.