Girl Meets Dress Reviews 

Basically I was charged for one dress for a random reason! I ordered three dresses, on the day of delivery, I was at home with my baby. The delivery man was here around 12.20pm Friday when my baby almost fell asleep after lunch but disturbed by the door bell. I rushed downstairs at 12.25 and the guy has disappeared, the guy could have left it in my courtyard or neighbour but he didn't. I was annoyed as I really needed to try those dresses before my big event on Tuesday! So then I had to pay for 5 pounds for delivery company to send it back next day, which was a Saturday as I really need to make sure it fits me before the event on Tuesday, I couldn't take the risk! Then it turned out all too big (I am very petite and I ordered smallest sizes). I emailed Girlmeetsdress immediately on Saturday to tell them that none of them fits and I would have to return everything on Monday first thing in the morning, and I did. Then I got this email from Girlmeetsdress that I returned too late because I should received on Friday so returning on Monday is not acceptable. I wasn't really impressed and showed them evidence that I only received on Saturday but not Friday (actually the company knows when I received it), still, they are charging me one dress for not returning in time. Is that because they didn't make any money out of me, so they need to find an excuse to charge for something?? OK! Go ahead please! I think it's really ridiculous and I WILL NEVER COME BACK!

My experience is from December 2015 when I ordered two dresses for a black tie event, but I am still in disbelief at their 'service' and felt it necessary to write a review. After placing an order and having no response to a number of emails (3) and phone calls (15 to their office number) I then got hold of someone on 'live chat' on their website.

Unfortunately, due to the nature of live chat, I didn't get a record of that conversation and if I were being cynical would say that is why it is their preferred method of communication, despite them suggesting that other methods are available (they obviously aren't, as per above).

On live chat, I was told the dresses I wanted weren't available (I'd not been told this before) and I would receive an email 'shortly' suggesting alternative dresses for me. This was very disappointing to hear as it was made out that they were available when I ordered on the website.

I held on but I had still not received the referred to email by late the next day (2 days before my event), so emailed again asking to cancel and for a full refund (a statutory right as far as I'm aware, particularly after having received no goods or service of any kind!)

I then received a call from a personal mobile number calling to 'explain' about how my experience was 'normal', even though she did also say that it is a busy time of year etc. and various other things. She also effectively refused to give me a refund saying 'I will send you the terms and conditions' when I asked to simply be refunded and asked her to confirm I would be. I was also told that a manager was not available to speak to. This conversation deteriorated into an extremely petty argument where the person refused to say that I could be provided with a refund. Her tone and language was unbelievably rude and self-righteous from the outset. She shouted at me and treated as though I was in the wrong even though I was never provided with any actual service and the company had already taken over £300 from my bank account.

I thought the service would be perfect to provide me with a rental dress for a high-profile black tie event, as that is how they promote themselves. To say I was disappointed is an understatement, and as per my review title I'm still reeling from the whole experience! As far as I'm concerned this company should not be operating. I dread to think of all the money they've illegally taken from people who do not have the time or inclination to follow-up on their corrupt 'service'.

I rented two dresses, they sent any email confirming they could only fulfill one. However they did not refund the dress they could not fulfill, when I questioned this they said I ordered two and they are sending two. What they actually sent was the same dress in a different size. They should not hold the hire cost of a dress I did not hire.

The dresses arrived and then I immediately returned them same day. They confirmed they received them 5 days later, after my party date, informing the refund would be processed. I wait a month and no refund. I contacted them and they said I was a late return, in their terms as they delayed sending the email confirming receipt. Then I send them proof of receipt, and no response for 10 days.

Then I opened a dispute through paypal, they said they will process the refund if I cancel the dispute, I refused as I do not trust them, so they said they will hold onto the refund for another two weeks. They are threatening to not return my own money for a non-hire!

They have now offered partial payment i.e. two dresses but excluding the insurance, which is not meant to be recharged if the dresses are not worn.

They are corrupt, unprofessional, untrustworthy, and the dresses are not worth it

I ordered a dress to wear for a special event two weeks in advance.The dress that arrived was the wrong size and covered in stains. When I followed up with 'Girl Meets Dress' I was told I was mistaken & the dress that had been sent to me was the correct size and in pristine condition & also no refund would be available to me. I found this to be an unacceptable rude & horrible experience. Not sure how this company is still in business..

I signed up for their membership where you pay 39 a month to get a dress a month. Real trouble getting the dresses you want as they often don't have them. They charge you for shipping before you have the order confirmed whether it will be in stock. Website needs serious attention as its not real time. I have contacted them directly for refunds but they take an age to get back to you.

I'd avoid!

I ordered two dresses a month before my event for advance try on. These were not sent 4 weeks before my event, but instead turned up 4 days before. One of the dresses was the complete wrong size and both were extensively damaged. You wouldn't even expect to find dresses in such poor condition in a charity shop!
Add to this the world's most delusionally snooty woman answering the phone, who doesn't even know what their own website says, and you have a company which I wouldn't touch with a bargepole. I did get my money back, after going through my card provider and threatening court action.
Utterly disgusting service from a joke of a company.

I tried to order a dress from them to hire, and two days later (when my event was) I received an email from them telling me he dress is out of stock but I can choose another dress for the event, so not even have they specified the email to me it's just some shoddy automated email, and I still haven't received my refund from a week later, and my order total was £150.

I visited their showroom to try on several dresses as I was unsure of sizing. This required a £30 payment - which, although a lot of money, I was prepared to pay to get a well fitting dress. I chose to hire 2 dresses so I would have an option on the day depending on the weather. I was repeatedly assured that the unworn dress would be refunded. Both dresses arrived fine, the beaded one was a bit worn around the bottom but I accepted this as something that often happens with beaded clothes. I returned both after the event, with one dress still having the tag attached to show it hadn't been worn. I received a confirmation email to say they had received it, and to tell me that I couldn't receive my refund through PayPal as it was too long ago (even though I'm 100% sure I didn't pay through PayPal in the first place), so they asked for my bank details. I sent them, and more than a month later still no refund. I've emailed 3 times and every time I am told "the refund has been processed, we'll get back to you" - nobody ever comes back. I am going to contact my card company and the small claims court as £110 is a ridiculous amount to pay for a dress you never wore!

I ordered 2 dresses for a wedding. I was so excited when they arrived, I opened the box, they were both wrapped very delicately. When I managed to free them of all their wrapping I was so disappointed! Both the dresses looked completely worn out, the prolly gown had snags all over, they smelt awful, musty.
Obviously I couldn't wear these so ended up buying my own dress and sending them back. As you can imagine I was rushing around to buy an alternative for the next day and didn't post them back on the same day as receiving them. I however, posted them back the next day but to my horror got charged £80 for the privilege of seeing two musty smelling, worn out dresses. I contacted customer services with my complaint and was completely ignored.
I think this company is a complete rip-off merchant!

There are dresses available for hire on the website at higher than the retail cost of actually purchasing the dress!

I was constantly sent emails advising me to pick a different dress as the one I ordered wasn't available when it told me it was. When my order arrived, both dresses were ruined (one had a stain on the dress and the other had holes in them).

These dresses are supposed to be designer. Poor quality, poor service and they even sent me a toothbrush and toothpaste as a "complimentary gift".

They ruined my plans and I ended up buying a dress in H&M that was cheaper and much nicer.

I will never hire from them again and I advise you don't either.

Dress was sent to me the day before my event date, with an extra dress in my box at no extra charge! Amazing service.