Giusti - Balsamic Vinegar of Modena Reviews 

1,278
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff and the exceptionally warm welcome during visits. People appreciate the delightful tasting sessions where they can explore multiple products and learn about the traditional aging process. Furthermore, consumers are deeply impressed by the incredibly fast international shipping services and the way orders arrive safely and securely at their homes. Some reviewers were not happy with packaging issues during transit, noting damaged separators or messy arrangements inside the boxes. Additionally, a few people experienced unexpected delivery delays, missing items from their shipments, or parcels sitting outside in the heat.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the delicious taste and... See more

Delivery service

People report positive experiences with delivery service, highlighting that shipments arrive extremely fast... See more

Quality

Users describe positive interactions with quality, consistently praising the delicious taste and top-notch... See more

Staff

Reviewers highlight positive aspects of staff, noting that employees are exceptionally knowledgeable,... See more

Order

Customers had positive experiences with order, frequently expressing satisfaction with the fast shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Store reps spoke excellent English and described the purchase/shipping process in detail. Receipts were easy to read and shipment arrived on time and well packed. We also got email updates as our orde... See more

Rated 5 out of 5 stars

Great products and super efficient distribution....I ordered from your store in Florence and my bottles had arrived before I got home 5 days later. Really enjoying your high quality products....high... See more

Rated 5 out of 5 stars

Not only the oldest traceable acetaia in the world, but possiblu the most charming one. You can have a guided tour of an amazing museum tracing the history of the acetaia and the Giusti family, follow... See more

Rated 5 out of 5 stars

Really fast shipping. I will note, we ordered the collection of 4 bottles, and were really lucky they didn't break. The red velvet cardboard bottle separator got destroyed in shipment, and the bott... See more

Company replied


Company details

  1. Food seasoning manufacturer
  2. also in
  3. Food producer

About Giusti - Balsamic Vinegar of Modena

Written by the company

Founded in 1605, Acetaia Giusti is the oldest producer of Balsamic Vinegar of Modena.
Since then, the Giusti family has handed down from generation to generation the knowledge, sensitivity and passion necessary to make a high quality Balsamic Vinegar of Modena, guarding all the secrets of the ancient and traditional Modena art of vinegar making.
Today Giusti is present in over 50 countries worldwide, with flagship stores in Modena, Milan and Bologna, corners in Rinascente and Eataly, and in the most exclusive hotels and restaurants in the world.


Fondata nel 1605, Acetaia Giusti è il più antico produttore di Aceto Balsamico di Modena.
Da allora la famiglia Giusti tramanda di generazione in generazione la sapienza, la sensibilità e la passione necessarie a produrre un Aceto Balsamico di Modena di grande qualità, custodendo tutti i segreti dell’antica e tradizionale arte acetiera modenese.
Oggi Giusti è presente in oltre 50 Paesi al mondo, con flagship store a Modena, Milano e Bologna, corner in Rinascente e Eataly, e negli hotel e ristoranti più esclusivi al mondo.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(1,278)

333 reviews in the last 12 months

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Rated 5 out of 5 stars

Tour guide was very knowledgeable…

Our tour guide was very knowledgeable and friendly. The estate was beautiful. The balsamic was delicious!!!

16 January 2026
Giusti - Balsamic Vinegar of Modena logo

Reply from Giusti - Balsamic Vinegar of Modena

Dear Heather,
Thank you very much for sharing your experience with us!
We are thrilled to hear that you enjoyed the tour and the tasting.
Exceeding your expectations is our top priority

Warm regards,
The Giusti Team

Rated 5 out of 5 stars

Best Balsamic Vinegar

Fast shipping. Great product.

12 January 2026
Giusti - Balsamic Vinegar of Modena logo

Reply from Giusti - Balsamic Vinegar of Modena

Good morning,
Thank you very much for this great review! It’s wonderful to know you’re happy with your purchase and our delivery speed.
Exceeding your expectaions is our top priority

Warm regards,
The Giusti Team

Rated 5 out of 5 stars

Well worth the stop!

Informative tour, very friendly host and super products.

12 January 2026
Giusti - Balsamic Vinegar of Modena logo

Reply from Giusti - Balsamic Vinegar of Modena

Dear Howard,
Thank you so much for this amazing review! We are over the moon and delighted to hear you enjoyed the experience with us!
We look forward to welcoming you again soon

Best regards,
The Giusti Team

Rated 5 out of 5 stars

I can experience high quality balsamic

I can experience high quality balsamic, which brings a lot of sensitivity to my cooking. I always trust the art they have created with their sloppy efforts. And I have the pleasure of introducing their sensibilities to my friends. I'll be back here to experience their other balsamic.

12 January 2026
Giusti - Balsamic Vinegar of Modena logo

Reply from Giusti - Balsamic Vinegar of Modena

Dear Sanghyun,
Thank you for your kind words!
We are thrilled that our balsamic adds a special touch to your cooking. We take great pride in the 'artisanal' dedication behind our products and are honored that you share our passion with your friends.

We look forward to welcoming you at Casa Giusti

All the best,
The Giusti Team

Rated 3 out of 5 stars

As a returning customer As a returning customer, I was quite surprised by the difference in packing quality between my previous purchase and this shipment. The first shipment was extremely neat and c

As a returning customer, I was quite surprised by the difference in packing quality between my previous purchase and this shipment.

The first shipment was extremely neat and carefully arranged.

This time the items were placed in a messy way with excessive padding and no organization.

Please check your packing process. Consistency is important, especially for premium products like yours. I hope to see the same level of care as my first order in future shipments.

1 September 2025
Giusti - Balsamic Vinegar of Modena logo

Reply from Giusti - Balsamic Vinegar of Modena

Dear Mr FAN,

Thank you for reaching out to us again. We especially appreciate you, as a returning customer, taking the time to share this valuable feedback regarding the packing of your latest order.

First, please accept our sincere apologies for this shipment; we are genuinely sorry that your recent order did not reflect the high standard of neatness and careful arrangement you rightly experienced with your first purchase.

We are taking your complaint about the "messy way" and "excessive padding" very seriously and are immediately escalating this to our warehouse team. We will use your feedback as a specific example to review and tighten our current packing process to ensure that the careful, organized arrangement you loved in your first order becomes the consistent standard for all future shipments.

We truly hope this isolated issue does not diminish your satisfaction with our products, and we look forward to ensuring your next order is handled with the exceptional care you expect from us.

Warm regards,

The Giusti Ecommerce Team.

Rated 5 out of 5 stars

It was an Amazing Tour

It was an Amazing Tour! You can feel the confidence in the product and understand as the history and the process very well. After the tasting everyone got at least a bottle.
Try the chocolate!

23 October 2025
Giusti - Balsamic Vinegar of Modena logo

Reply from Giusti - Balsamic Vinegar of Modena

Dear David,
Thank you so much for your kind words! We are thrilled that you enjoyed the tour and felt the passion we put into our history and process. It’s always a pleasure to share what we do with such engaged guests. We’re glad it made your visit even sweeter with our chocolates.
See you next time!
The Giusti Team

Rated 1 out of 5 stars

Horrible customer service service

I placed an order last week. For me, a substantial order. I was given a 10% discount.
3 days after I placed my order there was a 20% offer. I wrote to the company asking for the additional 10% and was refused.
I bought this product for gifts as I have been using it for many years. I will not buy again.
The additional 10% could have easily been deducted from my credit card. This is incredibly poor, almost insulting, customer service.

31 October 2025
Giusti - Balsamic Vinegar of Modena logo

Reply from Giusti - Balsamic Vinegar of Modena

Dear Lesslie,

Thank you for reaching out to us. We are sincerely sorry to hear of your dissatisfaction regarding the recent promotional offer and the resulting feeling of disappointment toward our customer service. Our primary commitment is to uphold the standard of excellence that has defined Acetaia Giusti since 1605.

We must clarify that our promotional offers are strictly valid for purchases placed during the specified time frame only and cannot be applied retroactively.

Acceding to your request would necessitate extending the same benefit to all orders received prior to the promotion's launch. This is an industry-standard policy necessary to maintain fairness and operational transparency for all our patrons. We trust you understand the business necessity of this approach.

We highly value your many years of loyalty and deeply regret that this incident has led you to reconsider future purchases. We genuinely hope you will continue to enjoy our products.

Sincerely,

The Acetaia Giusti E-commerce Team

Rated 5 out of 5 stars

We enjoyed the tasting and they even…

We enjoyed the tasting and they even provided us with free product due to us having to wait a bit while they took care of another customer. It wasn't necessary but a nice touch. Everything shipped to our home was nicely packed and nothing damaged.

17 October 2025
Rated 5 out of 5 stars

We had a wonderful private tour guide…

We had a wonderful private tour guide who took extreme care in explaining the history and the process of making balsamic and provided us with a detailed tasting.

She helped us select our items for purchase to be shipped home . We received our balsamic and are truly enjoying it. A wonderful experience!!

11 October 2025
Rated 5 out of 5 stars

Amazing balsamic and wonderful staff

We thoroughly enjoyed our experience at Giusti. Even though we were too late for a tour the museum was super interesting. Our balsamic tasting was fabulous and we purchased several bottles for shipping which arrived as promised and well packaged.

16 October 2025
Rated 5 out of 5 stars

Great Experience

The sales-person was knowledgeable and friendly. She was a great help. All products were available and shipping was easy and delivered on time as described.

8 October 2025
Rated 5 out of 5 stars

Experience

The Giusti boutique in Bologna offers a wonderful blend of history, flavor, and charm. The staff made our tasting experience special, and we left with a deeper appreciation for authentic balsamic vinegar.

7 October 2025

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