Despite my previous review I would like to say thank you for great rings we are ordered for our wedding. The issue we had it’s a delivery, as it took longer than expected. My advice is if you want to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Glamira's website, product (ring) and packaging are great. But the delivery method with DHL was poor. Please, for deliveries to Bulgaria, switch to Econt: they have a tracking system (website and app)... See more
Company replied
This was my first time using Glamira and was for my wedding ring, making this a very important purchase. I chose them as I read a lot of positive reviews and the pricing was very competitive. Custom... See more
Company replied
Absolutely over the moon with our two Ruby rings we purchased, stunning! The packaging was special for our special Ruby wedding anniversary too! Glamira customer service is first class, I was kept... See more
Company replied
Company details
About GLAMIRA
Written by the company
At GLAMIRA, every design is a statement of individuality, crafted to honor personal style and meaningful moments. As a global leader in fine jewelry, we blend expert craftsmanship with personalization, ensuring each piece resonates with those who seek elegance with distinction. #ThisIsSoYou
Crafted for You, Inspired by You:
Luxury is personal. At GLAMIRA, every design is a canvas for your individuality. Customize with gemstones, engravings, and unique details to create a piece that’s unmistakably yours. #ThisIsSoYou
Customer-Centric Approach:
At Glamira, we treat every customer as the unique individual they are. Our dedicated team of customer service professionals is passionate about providing a seamless and delightful experience. From assisting you with design choices to ensuring timely delivery, we are committed to making your journey with Glamira unforgettable.
Artistry and Precision:
Craftsmanship is the soul of Glamira. Our skilled artisans, driven by a deep passion for their craft, create each jewelry piece with meticulous care and precision. Their commitment to excellence ensures that your personalized jewelry is a symbol of enduring beauty and unmatched quality.
Why Choose GLAMIRA? ✨
- 💎 Tailored to You: Custom designs that reflect your style.
- 🛡️ Lifetime Guarantee: Jewelry crafted to last forever.
- 🚀 Fast & Secure Shipping: Delivered safely to your door.
- 🌱 Ethically Sourced: Sustainable, conflict-free materials.
- 🌍 Globally Trusted: Excellence in every detail, worldwide.
Shop with Confidence
Millions of customers worldwide trust Glamira for their most cherished jewelry. Our commitment to quality, innovation, and service ensures a seamless experience every time.
Trusted by Millions Worldwide
GLAMIRA is recognized worldwide for its innovation, artistry, and masterful craftsmanship. Designed for those who appreciate sophistication, our pieces are a statement of confidence, elegance, and individuality.
Contact info
4.3
Excellent
59k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Die beste 🤗 🤗
28 May 2026
Reply from GLAMIRA
Dear Lili,
Thank you for calling us "the best"! We are absolutely delighted that you had such a wonderful experience with GLAMIRA.
Our team takes great pride in crafting exceptional jewelry, and your positive feedback truly motivates us. We look forward to serving you again.
GLAMIRA customer satisfaction team
Reply from GLAMIRA
Dear Pawina,
Thank you for your wonderful feedback. We are delighted to hear about your positive experience with GLAMIRA.
We look forward to creating more beautiful pieces for you in the future.
GLAMIRA customer satisfaction team
What a wonderful experience withGlamira
What a wonderful experience with Glamira! I was genuinely surprised by how quickly my order is arriving. I am now eagerly waiting to propose and cannot wait to see how beautifully the ring fits!
26 May 2026
Reply from GLAMIRA
Dear Elvin,
Thank you for sharing your wonderful experience and for highlighting the prompt delivery of your order.
We are honored that a GLAMIRA piece will be part of such a significant milestone, as each ring is crafted with dedication for these special moments. We wish you the very best with your upcoming proposal.
GLAMIRA customer satisfaction team
The order was supposed to arrive on the…
The order was supposed to arrive on the 28th of may, now they are telling me that it’s delayed till 10th of juni . Messed up my whole plan since we are going on vacation, can’t even get hold of customer support.
28 May 2026
Unprompted review
It’s fraudulent
It’s fraudulent, took money, no product ever delivered and shock, their customer service phones don’t work.
28 May 2026
Unprompted review
catastrophic!!
The experience so far has been catastrophic. The communication is extremely poor. I keep receiving the same repeated messages over and over again. Delivery dates are being postponed constantly, with no clear information provided.
When I asked for a refund for the express shipping, this issue has apparently already been under review by the finance department for three days over just €25. This is no longer only about me, it’s a matter of principle.
If I specifically paid extra for express shipping so that my order would arrive faster, yet it has already been delayed for more than a week without any clear delivery date, and the company is still unable to refund this amount, then what exactly is going on within this company?
At this point, I only hope that I will actually receive the ring someday, and that at least the quality will justify everything that is happening right now.
28 May 2026
Unprompted review
Reply from GLAMIRA
Dear Rok,
Thank you for your positive feedback regarding the quality of our jewelry and our prompt service. We are delighted to hear you are very satisfied with your GLAMIRA experience.
We look forward to serving you again in the future.
GLAMIRA customer satisfaction team
I am very satisfied with my shopping…
I am very satisfied with my shopping experience. The quality of the item is fantastic, and it fully met my expectations. A special thank you to the team for the prompt delivery. I received my order right on time, which I really appreciate.
22 May 2026
Reply from GLAMIRA
Dear Kristina,
Thank you for sharing your wonderful experience and highlighting the fantastic quality of your piece.
We take great pride in individually crafting each item to meet the highest standards and are delighted that your order arrived perfectly on time.
We look forward to creating more beautiful jewelry for you in the future.
GLAMIRA customer satisfaction team
Very good quality
26 May 2026
Reply from GLAMIRA
Dear Daniel,
Thank you for your wonderful feedback. We are delighted to hear that you are so pleased with the excellent quality of your jewelry.
At GLAMIRA, we take great pride in the craftsmanship of our individually crafted pieces. We look forward to serving you again in the future.
GLAMIRA customer satisfaction team
Reply from GLAMIRA
Dear Gábor,
Thank you for your positive feedback and for choosing GLAMIRA. We are delighted to hear that everything was to your satisfaction.
Best regards,
GLAMIRA customer satisfaction team
Reply from GLAMIRA
Dear Customer,
Thank you for sharing your positive experience with our customized jewelry and our support team. We take great pride in delivering high-quality, personalized pieces to our customers.
We appreciate your feedback and look forward to creating more beautiful jewelry for you in the future.
GLAMIRA customer satisfaction team
Avoid Glamira - Poor customer service
Bough an engagement ring - came with the emerald cracked . Had to send it back and wait 2 more moths to come back. All OK this time - planned the proposal after 1 Month+ for a special date and guess what : the ring i ordered was too big (my mistake ) . They denied my free resizing that they offer in the first 3 Month period claiming that this time starts when i receive my first ring (which was defective mind you ). I would not order from them again.
16 November 2025
Unprompted review
I got continuous updates while waiting…
I got continuous updates while waiting on my order. The ring I ordered for my partner came beautifully packaged and was to a high quality. Would definitely order again.
26 May 2026
Unprompted review
Reply from GLAMIRA
Dear Amy,
Thank you for sharing your wonderful feedback. We are delighted to hear that you appreciated our continuous updates and that the high quality and beautiful packaging of your partner's ring met your expectations.
We look forward to crafting more beautiful pieces for you in the future.
GLAMIRA customer satisfaction team
First time and certainly not the last
This was my first time using Glamira and was for my wedding ring, making this a very important purchase. I chose them as I read a lot of positive reviews and the pricing was very competitive. Customer service was very good from the first moment they received my order and I was kept well informed of progress including when there was a slight delay while they made sure the quality control was right. The ring arrived and feels great on my finger and came in a nice display box which felt high end / premium. I will return when I have further needs and would happily recommend them.
13 May 2026
Unprompted review
Reply from GLAMIRA
Dear Customer,
Thank you for choosing GLAMIRA for such a significant occasion as your wedding and for sharing your wonderful experience. We are delighted that our proactive customer service, rigorous quality control, and the premium presentation of your ring met your expectations.
We truly appreciate your recommendation and look forward to welcoming you back for your future jewelry needs.
GLAMIRA customer satisfaction team
Good product
Longer delivery than advertised but the product was nice… and the packing was exceptional.
26 May 2026
Reply from GLAMIRA
Dear David,
Thank you for sharing your five-star review and highlighting our exceptional packaging.
Each GLAMIRA piece is individually crafted to order, which requires dedicated time to ensure the highest quality standards are met. We are delighted that you are pleased with your final piece.
GLAMIRA customer satisfaction team
The order came very well
The order came very well, nice presentation and packeging.
Only one information is missing. What is the weight? It is not mentioned.
Thank you
26 May 2026
Reply from GLAMIRA
Dear Ada,
Thank you for your wonderful review and for highlighting our presentation and packaging.
Regarding your inquiry, each GLAMIRA piece is individually crafted, meaning the final weight varies slightly depending on the specific ring size and chosen metal. We encourage you to contact our customer service team with your order details, and they will gladly provide the precise specifications of your crafted item.
GLAMIRA customer satisfaction team
Reply from GLAMIRA
Dear Tomas,
Thank you for your wonderful feedback highlighting our efficient process and fast delivery. We are delighted that you are pleased with the final result, as each GLAMIRA piece is individually crafted with care.
We look forward to creating more beautiful pieces for you in the future.
GLAMIRA customer satisfaction team
Genuinely could not do more to help.
Genuinely could not do more to help.
Looking forward to receiving the ring.
26 May 2026
Reply from GLAMIRA
Dear M X,
Thank you for taking the time to share your wonderful feedback regarding our service. We are delighted that our team could assist you and are just as excited for you to receive your individually crafted ring.
GLAMIRA customer satisfaction team
This is now turning into a saga!
This is now turning into a saga!
I ordered a bracelet for my wife's 60th, arriving in advance, naturally. Then a week before delivery was due, an email saying it had been put back until after the date! Tried to get it speeded up, but absolutely no joy. Then last week I was told it was now in Germany, and would soon be shipped. So missed the event - which was more than embarrasing - and followed up this mornimng after the Bank Holiday, only to be told that they had process issues, and they hope to send it before the end on next week! So now looking at being about 3 weeks after the delivery date given when ordering!
Why is their process problem down to me? Why do they keep giving these 'I know it must be frustrating but we are trying' rubbish, when they are clearly just acting as a handling house? And - most annoying of all - will nobody TALK to me? Only chatbot, email or Whatsapp. Oh, and after each 'communiaction' I get sent a feedback request! Ridiculous.
26 May 2026
Unprompted review
Reply from GLAMIRA
Dear Steve Howard,
Thank you for your feedback. We sincerely apologize for the delay and the frustration caused by the repeated changes to the delivery timeline and the lack of clear updates regarding your order.
As our orders are customized upon placement, there may be circumstances beyond our control that can affect production and shipping timelines. We fully understand how disappointing and embarrassing this situation must have been, especially considering the bracelet was intended for such an important occasion.
We also regret that the communication and support experience did not meet your expectations. Please rest assured that we are doing our best to speed up the shipment process and provide updates as soon as they become available.
Sincerely,
Glamira Customer Satisfaction
I was struggling to create the Return…
I was struggling to create the Return and the team was very helpful and guided me. Exellent Customer Service team.
26 May 2026
Reply from GLAMIRA
Dear Gherasimmirela,
Thank you for sharing your positive experience with our customer service team. We are pleased to hear that our representatives were able to provide helpful guidance during your return process.
We appreciate your feedback and hope to have the opportunity to serve you again in the future.
GLAMIRA customer satisfaction team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.