Glasseslab Opticians Reviews 

818
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, welcoming, and professional during every visit to the shop. Consumers note the exceptional customer service and the personalized guidance provided when selecting new eyewear and lenses. A few other people also felt that the comprehensive eye tests were conducted efficiently with clear and detailed explanations. Reviewers are consistently pleased with the wide selection of available frames and the remarkably fast, seamless collection process. People also appreciate the ongoing support and aftercare offered long after the initial purchase is completed successfully.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting the welcoming atmosphere, excellent... See more

Product

People report positive experiences with product, expressing absolute delight with their new glasses and... See more

Service

Clients share profound satisfaction with the service, frequently highlighting friendly staff, thorough eye... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that knowledgeable and friendly... See more

Quality

Reviewers highlight positive aspects of quality, expressing delight with the excellent fit, stylish frames,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent experience beautifully made glasses in Italy fitted with bifocal react to light very friendly staff I thought I’d treat myself to something special and I certainly left feeling very satisfie... See more

Rated 5 out of 5 stars

The eye test is always conducted efficiently and with good explanations. I feel I know what my eyes are doing! Choosing specs is difficult but help is always at hand. This time I came away with 2 p... See more

Rated 5 out of 5 stars

I received outstanding support from Glasseslab when I was experiencing discomfort with my glasses. The staff were thorough and professional in their care and response. I was very grateful for the ou... See more

Rated 5 out of 5 stars

I’ve used Glasseslab for past five years and can highly recommend them. The staff are very knowledgeable, friendly and accommodating, really great customer service and fabulous frames!


Company details

  1. Glasses store

Written by the company

At glasseslab we offer a relaxing and friendly environment in which to choose your glasses. You'll find helpful and experienced staff are on hand to give you personal advice. We believe choosing new glasses should be simple. All our prices include single vision anti glare hard-coated lenses as standard. With practices in Bromley, Beckenham, and Greenwich, Glasseslab is more than just another optician. We’re here to change how you experience eye care: personal, professional, and always independent.


Contact info

4.9

Excellent

TrustScore 5 out of 5

818 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(818)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Been using for years….

I have been using GlassesLab for a number of years now. The staff are friendly and helpful and they offer a really good range of glasses which are affordable. Would recommend

20 August 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Opticians

Have visited GlassesLab twice now, all of the staff are super friendly, they do thorough checks and there is no pressure to buy glasses. Will continue to use them going forward and highly recommend them

20 August 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Customer Service

Another new pair of glasses from Glasses Lab. My family and I have been regular customers pretty much since they first opened. We have only ever experienced brilliant customer service and friendliness. We will keep coming back even though we are moving 3 hours away from Bromley. James

12 August 2024
Unprompted review
Rated 5 out of 5 stars

The nicest overall experience

Wonderfully friendly team on site, excellent eye exams, fantastic selection of stylish frames, genuine support to find your next glasses. The nicest overall experience when getting eyes checked and new glasses.

I don’t see why anyone would go anywhere else.

2 August 2024
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Hi Christopher, thank you for your review. We take pride in our range, and are pleased you found some glasses to suit your look!

The Glasseslab Team

Rated 5 out of 5 stars

Professional friendly and very patient

The lady doing the eye test was very thorough and explained everything thing. And the one at the front of house was very helpful with choosing the frames despite all the dithering. Glasses arrived on time and fitted perfectly

28 July 2024
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Thank you for your review!

p.s You are always more than welcome to dither over frame choices with us (we have a coffee machine, too)

The Glasseslab Team

Rated 5 out of 5 stars

Fantastic as always

Fantastic as always. Had bought my rayban aviators fitted with prescription lenses there. Also the eye test was great, person conducting the tests was very knowledgeable.

19 July 2024
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Hi Max, thank you for your rewiew! If you ever need any further ajdustments, just pop in store

The Glasseslab Team

Rated 5 out of 5 stars

Very helpful staff, good for kids

Very helpful staff, helped us explore the range of frames that would suit my daughter’s face, so she could choose the best one for her.

6 July 2024
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Hi Sofia, we are pleased that your daughter found frames to suit her and we hope she loves her new glasses!

The Glasseslab Team

Rated 5 out of 5 stars

Fabulous Opticians

Very welcoming and friendly staff. Great range of frames. I was able to browse, ask questions and get really helpful information before making a final choice. My prescription order was processed very promptly- well within the timescale advised.

24 June 2024
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Hi Gwen, we are happy that you had a positive experience with us and hope you enjoy your glasses!

The Glasseslab Team

Rated 5 out of 5 stars

Feedback

I’m so grateful for getting my purchase from your company and your seller was so supportive. I’m pleased to buy from your store.

1 June 2024
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Hi Azita, thank you for your purchase, we hope you enjoy your glasses!

The Glasseslab Team

Rated 5 out of 5 stars

Good people who understand their…

Good people who understand their clients and their business. Genuinely client focused. Will be back for my next pair of glasses.

31 May 2024
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Hi Andrew, thank you for your review. We look forward to seeing you in the future!

The Glasseslab Team

Rated 5 out of 5 stars

I have been a customer at glasslab for few years

I have been a customer at glasslab for few years and the level of personalised care and service has never changed. It has been from my first visit to my last visit two weeks ago brilliant. James runs a great team and the knowledge and the quality of frames and services is 10++
I recommend glasslab 100% , if you want personalised, excellent, caring service for your eyes and you.
Timo

3 May 2024
Unprompted review
Rated 5 out of 5 stars

Four pairs and counting !

Having purchased my fourth pair of glasses from this store I continue to enjoy the whole experience. The people who work there are fun, knowledgeable and helpful. Sure I'll be back!!

16 March 2024
Unprompted review
Rated 5 out of 5 stars

Best opticians

Best glasses place I've, been to. this is the best opticians , great professional and friendly service, good quality frames . absolutely in love with their Tom ford range. was a bit worried about getting verifocal glasses but ended up loving them! highly recommend to people who love to wear comfortable and stylish frames, this is the place !

20 February 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Everyone here is very attentive and knowledgeable. When the lens fell out of my specs one Saturday afternoon, they were so helpful on the phone and asked me to go to their shop, where a member of staff explained the situation and put the lens back into the frame.
I was just visiting the area, but if I lived here I would certainly use this optician. Can’t rate them highly enough.

16 March 2024
Unprompted review

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