Glasseslab Opticians Reviews 

818
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, welcoming, and professional during every visit to the shop. Consumers note the exceptional customer service and the personalized guidance provided when selecting new eyewear and lenses. A few other people also felt that the comprehensive eye tests were conducted efficiently with clear and detailed explanations. Reviewers are consistently pleased with the wide selection of available frames and the remarkably fast, seamless collection process. People also appreciate the ongoing support and aftercare offered long after the initial purchase is completed successfully.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting the welcoming atmosphere, excellent... See more

Product

People report positive experiences with product, expressing absolute delight with their new glasses and... See more

Service

Clients share profound satisfaction with the service, frequently highlighting friendly staff, thorough eye... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that knowledgeable and friendly... See more

Quality

Reviewers highlight positive aspects of quality, expressing delight with the excellent fit, stylish frames,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent experience beautifully made glasses in Italy fitted with bifocal react to light very friendly staff I thought I’d treat myself to something special and I certainly left feeling very satisfie... See more

Rated 5 out of 5 stars

The eye test is always conducted efficiently and with good explanations. I feel I know what my eyes are doing! Choosing specs is difficult but help is always at hand. This time I came away with 2 p... See more

Rated 5 out of 5 stars

I received outstanding support from Glasseslab when I was experiencing discomfort with my glasses. The staff were thorough and professional in their care and response. I was very grateful for the ou... See more

Rated 5 out of 5 stars

I’ve used Glasseslab for past five years and can highly recommend them. The staff are very knowledgeable, friendly and accommodating, really great customer service and fabulous frames!


Company details

  1. Glasses store

Written by the company

At glasseslab we offer a relaxing and friendly environment in which to choose your glasses. You'll find helpful and experienced staff are on hand to give you personal advice. We believe choosing new glasses should be simple. All our prices include single vision anti glare hard-coated lenses as standard. With practices in Bromley, Beckenham, and Greenwich, Glasseslab is more than just another optician. We’re here to change how you experience eye care: personal, professional, and always independent.


Contact info

4.9

Excellent

TrustScore 5 out of 5

818 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(818)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've found my new opticians

Popped in here on the off chance having been disappointed with the glasses on offer from my previous opticians. I was immediately impressed with the selection on offer, there were lots of styles available to suit my head shape. Great service, thorough eye test, consulting and advising on a prescription to meet my practical daily needs. Then sound advice on lens selection. The glasses arrived quickly. They look and feel great.

24 February 2024
Unprompted review
Rated 5 out of 5 stars

A great service as always…

A great service as always from this small, friendly and efficient opticians. The staff are professional and always happy to offer help and advice. I’ve bought numerous pairs of glasses from this shop in the High Street of Bromley and come away pleased every time. Thank you!

2 February 2024
Unprompted review
Rated 5 out of 5 stars

From the eye test to choosing glass…

From the eye test to choosing glass frames the whole process was very professional, positive and friendly. The optometrist took time to explain what the results of the health check revealed. The staff were very friendly and helpful as I find it difficult choosing glasses due to the fact that I have such poor eyesight. They offered suggestions as to what might suit me once they had listened to what look I was after. The glasses were ready in a week and I’m delighted with my new glasses. I would definitely recommend Glasseslab Bromley.

19 January 2024
Unprompted review
Rated 5 out of 5 stars

Friendly personal service

Friendly personal service . The eye test was very thorough and explained in detail to me . The advice regarding my purchase of 2 pairs of glasses was excellent and the glasses I am very pleased with

Thank you

3 January 2024
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Glasseslab a…

I would highly recommend Glasseslab a independent opticians run by husband and wife, they and their staff give a personal and professional customer service.
The wide selection of spectacles available which you would not typically see in the main high street opticians allow you to choose glasses which will make you stand out from the crowd.
They had taken time pre-order to correctly align the arms of the glasses to ensure a perfect fit and discussing various lens options without the pressure of selling me the most expensive option which incidentally i did go for in Varifocal on wearing them i made the right decision so much better than previous i had bought elsewhere.
My new glasses look great and getting lots of compliments.
Thank you Glasseslab will be recommending you to friends and family for the future.

5 January 2024
Unprompted review
Rated 5 out of 5 stars

Exemplary service

The service from all the team in the Greenwich branch has been exemplary. I have had so much time and attention to get my new varifocals right it has been without doubt my most positive experience with an optician anywhere. This is where I will definitely be returning in the future.

Great range of frames too. I am thrilled with mine.

Highly recommended.

22 December 2023
Unprompted review
Rated 5 out of 5 stars

Lovely people, very kind and helpful.

I was invited to leave a review and have great pleasure in doing so. It had been a good 5 years since my last eye test. My previous spectacles with unbranded lenses came from a lab, with the eye test done at one of the regular high street chains.
This time I wanted to try something different, and my internet review search directed me to Glasses Lab in Bromley High Street. The optometrist I saw was delightful. I get a free eye test due to my age but had the optional extra retinal scan too (something I had done 5 years ago) not something that was forced on me. The results were simply explained and what I should look for in any chosen set of glasses and what to keep a check on from a health point of view.
There was no pressure to buy any glasses at any point. and all the staff in the shop were charming, helpful and patient.
My primary interest was not in frames but good quality lenses. All the options available were explained to me. Within two weeks I had a stunning pair of rimless glasses. I took my wife to get a test and new glasses. She has some health issues, and they were thoughtful enough to schedule an appointment that if it overran would not cause any issues. New lenses were all that were needed as her frames were deemed OK, which saved some money, these took longer to arrive, but this was explained at the time. When we collected these, I had decided that my rimless glasses were a touch too delicate for everyday use and ordered a second pair with a sturdier looking frame. I was afforded a discount on the second pair even though I was outside the offer period when buying two pairs together, these arrived in less than a week, stunning service.
Did I spend more than I thought I would, yes. Am I happy, yes, will we return next year, definitely.

1 December 2023
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Hi Douglas,

Thank you for leaving such a lovely review! It was a pleasure to have both yourself and your wife in-store with us and we're so happy that you both have had a pleasant experience. We look forward to seeing you both again for your next pair!

Kind Regards,

Glasseslab Team

Rated 5 out of 5 stars

Top notch Service

The service was a good as you could ask for; the advice given was flawless and the range of glasses were the best in London. I can't even quibble about the cost as they were good value too. I will not shop anywhere else for glasses from now in!

25 November 2023
Unprompted review
Glasseslab Opticians logo

Reply from Glasseslab Opticians

Hi Peter,


Thank you for a lovely review! We're so happy you're pleased with your glasses, and look forward to helping you with your next pair!

Kind Regards,

Glasseslab Team

Rated 5 out of 5 stars

Great service.

Great service.
Like most savvy buyers I’m conscious that big ticket purchases during a cost-of-living epoch is even more precious. I took an extraordinary long time comparing frames from reputable vendors. All roads kept leading me back to The Glasseslab, Bromley. Unbiased advice, expert knowledge and lots of customer service makes them my ''go to'' store of choice. I can highly recommend.

2 November 2023
Unprompted review
Rated 5 out of 5 stars

Efficient reliable and professional service

I walked passed this amazing shop and spotted lovely displayed of selective glasses in the show window. I decided to step in to view more. I was greeted with a warm professional welcome by staff Greene who assisted me through this journey.
I was able to stay within my budget and has purchased a comfortable sophisticated pair of glasses. I was called for the collection In less than a week.
I admired the staff for her efficient, reliable, friendly and professional service. I am now happy my vision was cared for in a timely manner.
I would recommend this service 100%.

7 September 2023
Unprompted review
Rated 5 out of 5 stars

Amazing place

Amazing place. Staff so friendly, professional and helpful. Dimple amazing, she is so knowledgeable, also can definitely help you choose the right frame that suits your face and personality. You cant know if i am right until you visit by yourself so go and try.

12 September 2023
Unprompted review
Rated 5 out of 5 stars

Phenomenal customer care at Glasseslab Bromley

I like coming to Glasseslab Bromley for a variety of reasons. Firstly, the level of customer care is phenomenal. The staff demonstrate high level of knowledge of all trends that suit you best in terms of comfortable wearing and adequacy to your prescription & the budget. Their own brand range is colourful,stylish and cool. Secondly, it would be very hard, if not impossible, to choose from a huge choice of frames without Jess and Rebecca's help. They know their job, but advise in a very respectful way. Thirdly, a very specific eye test is available in store and Dinkel is a great ophthalmologist. My eyesight needs more specific monitoring (high miophy, certain age & the history of retinal tare), so I'm grateful for a careful approach. Thank you for your hard work, your team efforts are highly appreciated.

19 September 2023
Unprompted review
Rated 5 out of 5 stars

Great Opticians

I have been a customer almost since they have opened. As ever, nothing is too much trouble for any of the staff and Dimple remains a great optician. I do not hesitate to recommend Glasseslab to anyone reading this review.

29 August 2023
Unprompted review
Rated 5 out of 5 stars

Such lovely staff

Such lovely staff!

Went above and beyond to get me prescription sunglasses quickly for my Holiday. (Our car had been broken into and my original pair stolen a week before we were due to leave!)

The service here is incredible. Frames are stylish and last super well… which has been tested thoroughly by my toddler.

Cannot recommend them enough.

11 August 2023
Unprompted review
Rated 5 out of 5 stars

The service was excellent

The service was excellent. The Optician was very thorough. She noticed something odd with my eye and sent me with a letter straight to the hospital. After successful treatment, I then returned to be checked again and fitted with my new glasses. All the staff were extremely professional and there was such attention to detail. I felt that I was in safe hands.

10 July 2023
Unprompted review

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