Glasses Outlet Reviews 

202
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Glasses Outlet were recommended to me as being less expensive than my optician and for doing an excellent job. I sent them a pair of frames to have new lenses at my new prescription. Their quote w... See more

Rated 5 out of 5 stars

No complaints at all. Very happy with the price, communication, speed and final product. Posted my glasses on the Monday, had them back the following Wednesday. That's pretty quick, given the 2nd clas... See more

Rated 5 out of 5 stars

Really happy with my glasses and how quickly they arrived! Really easy ordering process too and will definitely be using again to reglaze my Rayban sunglasses. Just would have been good to receive ack... See more

Company replied

Rated 5 out of 5 stars

A big thanks to Allan & team , sent my glasses off with a set date for the new lenses (needed for holiday) they were sent back fully repaired in plenty of time , excellent service ! Would highly recom... See more

Company replied

Company details

  1. #19 of 45 best companies in Glasses store
  2. #19 of 74 best companies in E-commerce service
  3. #7 of 8 best companies in Optical Wholesaler
  4. #21 of 50 best companies in Sunglasses shop

Written by the company

Reglaze Your Glasses with Confidence at GlassesOutlet.co.uk At Glasses Outlet, we specialise in fitting new prescription lenses into your own frames—whether they’re brand new, a second pair, or a favourite old set you’re not ready to part with. From single vision lenses from just £29 to varifocals and sunglasses, we help you save £££’s compared to high street opticians. We make it easy: simply send us your existing frames and prescription—whether it’s from Specsavers, Boots, Vision Express, or another optician—and we’ll do the rest. We even offer discounts when you supply your prescription! All lenses are high-quality and sourced from trusted brands like HOYA, PENTAX, and SEIKO. Whether you’re upgrading, replacing scratched lenses, or adding sunglasses tints, we provide a sustainable, cost-effective solution to extend the life of your glasses. You can trust us to deliver: ✅ Genuine HOYA UK lenses ✅ UK-based customer support ✅ Clear, transparent pricing ✅ A prescription accuracy guarantee ✅ Fast turnaround & 5-star service Choose the greener option—reglaze instead of replacing—and join thousands of happy customers saving money and helping the planet. Visit www.glassesoutlet.co.uk to get started!


Contact info

4.8

Excellent

TrustScore 5 out of 5

202 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(202)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really professional

Really professional, affordable replacement lenses, fast turn around and replies quickly via whatsapp. I had scratched the lenses of my designer sunglasses and couldn't replace them. I was thrilled that they now look even better than before. Thank you so much

14 October 2025
Glasses Outlet logo

Reply from Glasses Outlet

Thank you for taking time to review. We are delighted you are had a good experience Glasses outlet team

Rated 5 out of 5 stars

Excellent service

Excellent service for a bespoke request for varifocals. Great savings compared to high st opticians and it’s amazing what can be done online without having to go anywhere.

10 October 2025
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Reply from Glasses Outlet

Hi Tamara ,
Hope you enjoying your new Hoya ID lifestyle lenses. Your field of view and vision should be superior to your last set.

Thanks for using our service for your new frames

Glasses outlet team

Rated 5 out of 5 stars

Great

Great, straightforward, all as expected.

2 October 2025
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Reply from Glasses Outlet

Hi Martine
Hope you are loving your new blue light lenses

Thanks for the positive feedback.

Glasses outlet team

Rated 1 out of 5 stars

Terrible not a suitable service to be…

Terrible not a suitable service to be sold in the EU as extra postal charges are charged the on receipt the frames are impounded to until Vat & service charges are paid

4 September 2025
Glasses Outlet logo

Reply from Glasses Outlet

Hello Victor,

The post office were even unclear about the customs declaration. It was returned to us once (thus the delay) so we had them fill out the customs declaration the second time.
I am sorry you are so disappointed. And for the charges if you could state them here or email us.
I hope the new lenses in your glasses are good .
Glasses outlet team

Rated 5 out of 5 stars

Unbelievable service!!

Unbelievable service!!!

a week after sending my glasses have been returned with new lenses for £35.

Superb

14 September 2025
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Reply from Glasses Outlet

Thanks for kind feedback. Glad you found our reglazing service efficient.

Hope you see your team clearer now .

Glasses outlet team

Rated 5 out of 5 stars

Excellent service!

Excellent service from first contact to the fast arrival of my new glasses.I used the reglaze service for a pair of new frames.The communication was excellent and I would highly recommend this brand and the service they offered.My new glasses are perfect and I wouldn’t hesitate to use them again!

4 September 2025
Unprompted review
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Reply from Glasses Outlet

Thanks Clare.

Your designer sunglasses came out well and just hope we get more sunshine for you to enjoy them.

Thanks for using our sunglass replacement service.

Glasses outlet team

Rated 5 out of 5 stars

Great service

Great service! And quick delivery. Reglazed my sunglasses with new prescription varifocals, great job, great price 😊

4 August 2025
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Reply from Glasses Outlet

Glad you are happy with your new varifocal sunglasses & hope you had a great holiday 😎

Glasses outlet team

Rated 5 out of 5 stars

Second time I have used Glasses Outlet…

Second time I have used Glasses Outlet and again a brilliant service. Can’t fault them at all.

13 August 2025
Glasses Outlet logo

Reply from Glasses Outlet

Thanks for using our reglazing service, again.
And thanks you for you kind comments

Glasses outlet team

Rated 5 out of 5 stars

Very good customer service… amazingly…

Very good customer service… amazingly quick response to on line query and very easy ordering.

8 August 2025
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Reply from Glasses Outlet

Thanks for using our reglazing service Stephen . Glad you are happy with your thinner lenses

Glasses outlet team

Rated 5 out of 5 stars

Excellent service

I found the service very prompt and efficient and much appreciated the personal service.
The new lenses are working well

17 July 2025
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Reply from Glasses Outlet

Thanks for using us again Mr Gray. Hope you are happy with your light reactive varifocals

Glasses outlet team

Rated 5 out of 5 stars

Third Pair Reglazed, They Must Be Good...

Third pair reglazed, this time my other sunglasses... Superb service and quality again, I will not go anywhere else now, highly recommended!

11 June 2025
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Reply from Glasses Outlet

Some say third time lucky. We got it correct 3 times in a row for you ;)

Thanks for the positive feedback.🙏

Glasses outlet team

Rated 5 out of 5 stars

Really excellent service this is the…

Really excellent service this is the second time of using this company and I cannot rate them highly enough, five stars is not enough for them they deliver quickly and a very very professional job at a competitive price. I had 3 pairs of glasses reglazed and would recommend them to friends,family and anyone. Thank you Allan

5 June 2025
Unprompted review
Glasses Outlet logo

Reply from Glasses Outlet

Cheryl ,
Thanks for taking time to leave your positive feedback again

Glasses outlet tean

Rated 5 out of 5 stars

Super easy and fast delivery

Super easy and fast delivery! received my glasses back and all fixed up perfectly!! thank you so much. Would definitely come back again!

26 May 2025
Unprompted review
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Reply from Glasses Outlet

Hi Ida, those sunglasses must be getting good use in this weather.

Thanks for using our reglazing service

Glasses outlet team

Rated 5 out of 5 stars

Looks good

Looks good, quick reply from my query.

well done

19 May 2025
Unprompted review
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Reply from Glasses Outlet

Glad you were satisfied with our reglazing service, Mike.

Hopefully you have getting plenty of use form your light adaptive lenses

Glasses outlet team

Rated 5 out of 5 stars

Excellent experience

Honestly can’t praise the service I’ve experienced with this company highly enough! Start to finish obliging and committed to giving the best customer experience. Thank you

9 May 2025
Unprompted review
Glasses Outlet logo

Reply from Glasses Outlet

Thanks Carol. Appreciate the positive review.
Both Chanel sunglasses look great and refreshed with new lenses. Enjoy the weather! 😎
Glasses outlet team

Rated 5 out of 5 stars

Really good service

Really good service

Would use again would recomend to other people

1 May 2025
Unprompted review
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Reply from Glasses Outlet

Hope those XR inserts improve your gaming experience. Thanks!

Glasses outlet team

Rated 5 out of 5 stars

Amazing service from Glasses Outlet

I received amazing service from Glasses Outlet. Ordered, sent my old glasses for reglazing, and received back all within 7 days. On top of that they adjusted my glasses so now they feel brand new. Communication was excellent! Was able to WhatsApp and received a response literally within a minute by Allan. I will definitely be using them again soon and will recommend to anyone.

2 April 2025
Unprompted review
Glasses Outlet logo

Reply from Glasses Outlet

Thanks Rezwan. Glad you were very satisfied with your latest reglaze.

Glasses outlet team

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