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Review summary

Created with AI, based on recent reviews

Looking at 134 reviews, most reviewers were let down by their experience overall. Many customers report significant issues with delivery, stating that products never arrived or were severely delayed, often accompanied by unconvincing tracking updates. People also experienced problems with the company's website, which frequently became unavailable, making it impossible to track orders or contact support. Reviewers also found it difficult to get in touch with the company, as contact information was often invalid or unresponsive. Some people mentioned being asked for personal identification for customs clearance, which they found suspicious.

What people talk about most

Delivery service

Reviewers express significant dissatisfaction with the delivery service. Many customers report that their... See more

Order

Consumers express significant dissatisfaction with their orders. Many report placing orders in May and June,... See more

Product

Customers had negative experiences with product. Many reviewers report not receiving products they ordered... See more

Website

Reviewers highlight negative aspects of the website, with many reporting that the website and tracking sites... See more

Customer communications

Users describe negative interactions with contact. Many customers report a complete lack of communication... See more

Reviews shaping this summary

Rated 1 out of 5 stars

SCAMMED.. Avoid this and save your bucks. Worst customer service and appalling experience. Always check trustpilot before being scammed by people like this. Companies like this should be Black l... See more

Rated 1 out of 5 stars

Pro level scammers! Stay away. Ordered the double portable monitors back in May. They give you a tracking number that updates regularly then stops, when you follow up on it to see where your parcel... See more

Rated 1 out of 5 stars

Dont buy nothing from this seller you will scammed. Fake delivery company will send you fake tracking number which will work until parcel arrives to local depo and after this never get chance contac... See more

Rated 1 out of 5 stars

I placed my order on the 3rd of June and never received my order...it's not the 4th of July. The courier company's site tells you everything but nothing. I don't mind ordering goods from East Asi... See more


Company details

  1. Electronics store

Written by the company

At Glaxetics, we’re your global e-commerce hub for the latest tech gadgets and smart accessories. With over 15,000 happy customers worldwide, we handpick each item to balance cutting-edge innovation, everyday utility, and sleek design. Our team of product experts and engineers works tirelessly to source and test gear that elevates your digital lifestyle—whether you’re on the move, at home, or in the office Customer happiness is at our core. Shop with confidence under our 90-day easy refund policy and 100% satisfaction guarantee Our friendly support team is here weekdays from 9:00–18:00 GMT+1 at support@glaxetics.com to answer questions, offer advice, or handle returns without hassle. Experience tech shopping made simple, secure, and tailored to you


Contact info

1.2

Bad

TrustScore 1 out of 5

131 reviews

5-star
4-star
3-star
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1-star

Replied to 1% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Item still not received

Item still not received. Ordered beginning of June and it’s now nearly end of July. They did communicate with me and say that there was a delay however since I’ve tried to get an update the emails are bouncing back I have reported it.

21 July 2025
Unprompted review
Rated 1 out of 5 stars

Please,avoid this scam company,i have…

Please,avoid this scam company,i have been waiting for about two months,but the extended screen that i bought never arrived,their website doesnt exist anymore,emails keep coming back to me as rejected.So sad that i caan be scammed this way

1 May 2025
Unprompted review
Rated 1 out of 5 stars

Huge scam

Huge scam. Same as what's reported here. Working with my bank to be reimbursed (and they are accomodating me which is great). Ghosted all emails and the website no longer exists after a month of checking on tracking.

10 June 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Scam - Avoid at all costs. You make the purchase, then what follows is basically a Thank you for your purchase mail... then nothing.... then sorry we're late... then nothing... then... nothing.
I am a fool for believing the hype. The people behind this should be ashamed of themselves.

1 June 2025
Unprompted review
Rated 1 out of 5 stars

Zero should be an option

Zero should be an option. Ordered the Ultra 14 screen and they are using email addresses you can respond to and the domain is now parked. Seeing what the bank can do. Scammers. Avoid.

8 June 2025
Unprompted review
Rated 1 out of 5 stars

Agree with everyone else SCAM

Agree with everyone else, absolute scam. Send an email when the tracking details stated recipient not able to accept. Where I live all our couriers including Royal Mail email to notify delivery. When I emailed them about this, the tracking site was no longer available. ABSOLUTE SCAM DO NOT ORDER

31 May 2025
Unprompted review
Rated 1 out of 5 stars

Can't believe I feel for this scam

Can't believe I fell for this scam. Never received product... obviously. Neither website nor tracking number exist but I got a lot of spam telling me there was something 'wrong' with my delivery address - I was not stupid a second time to click on the link!!

11 June 2025
Unprompted review
Rated 1 out of 5 stars

SCAM! Do not use this company or its Facebook page!!

SCAM!! It all looks good to start with but then the “view order” link goes to the go daddy domain name to buy the domain and the “track order” link goes to a page cannot be found message.

The support email address bounces back as it does not exist. The email address used to send out initial “confirmation” email is a false fake one.

AVOID AT ALL COSTS. Now going through credit card company to get the money back.

30 May 2025
Unprompted review
Rated 1 out of 5 stars

Ordered the product 2nd June

Ordered the product 2nd June. Still awaiting delivery. Unable to track delivery details anymore. Unable to contact company as gave Taiwan details. Contact states it expostal delivery. No contact provided. Appears to be a scam. Will rewrite my review when I receive the product. To think I even begged my neighbor to collect delivery just in case due to the information on delivery details 🙈…..

11 July 2025
Unprompted review
Rated 1 out of 5 stars

SCAM SCAM SCAM SCAM SCAM

Agree with all on here recently. Total SCAM! Ordered in May, emails received, shipping tracking details including delays for Customs, lack of available transport, etc etc etc then earlier this week the website was no more, and tracking details gone. Have reported to Credit Card provider for refund.

11 July 2025
Unprompted review
Rated 1 out of 5 stars

Scam artists.....

Scam artists...... don't know why I fell for it... selling a $500 monitor for $49.99, seems too good to be true.... well, it is... ordered 6/19... led me along.... shipment notification, came from Taiwan... obscure shipping company.. then today (7/10)... nothing.... all roads lead to GoDaddy....

I fell for it... I did... anyway, call your credit card company and get reimbursed... and remember: If it's too good to be true, it really is.

10 July 2025
Unprompted review
Rated 1 out of 5 stars

This is a scam

This is a scam. Same story as all the others. Item shipped, had a “delay in customs” and now the tracking website is gone.

14 June 2025
Unprompted review
Rated 1 out of 5 stars

SCAM SCAM SCAM!!!!!!!!

SCAM SCAM SCAM!!!!!!!!
AVOID AT ALL COSTS.
However, this will be easy as the website no longer exists and is parked by GoDaddy.

10 July 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

If I had the option of no star would have done this is a scam and does not warrant even 1 star. I’m sure the positive reviews have been written by the scammers themselves as they seem to be answered whereas the negative ones are being ignored. I purchased the multi screen 12 June was sent confirmation and tracking nothing arrived and now the website has gone and any support emails are bouncing back. DONT FALL IN TO THE TRAP

12 June 2025
Unprompted review

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