Gleam.cleaning™ | London | Trusted Home Cleaners Reviews 

818
•
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 83 reviews, reviewers had a great experience with this company. Customers frequently mention that the cleaning staff are extremely thorough, polite, and professional, consistently leaving homes spotless and fresh. People also appreciate the smooth booking process and find it remarkably easy to arrange and manage their regular cleaning sessions. However, some customers also noted issues regarding service reliability, mentioning occasional instances where cleaners failed to show up or appointments were unexpectedly canceled at the last minute. Some reviewers were not happy with the customer support team, stating that receiving assistance, resolving complaints, or getting timely responses to queries was quite difficult.

What people talk about most

Service

Clients share ambiguous opinions on service, with many reviewers praising reliable, thorough cleaners and... See more

Staff

Users describe positive interactions with staff, frequently highlighting that cleaners arrive on time, work... See more

User experience

People report positive experiences with user experience, highlighting the super user friendly website and... See more

Booking process

Consumers find booking process to be ambiguous, with many reviewers praising the system as simple, easy, and... See more

Customer service

Customers expressed widespread dissatisfaction regarding customer service, highlighting that communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been very happy with Gleam since we started our weekly cleaning back in August. Our cleaner Jo always goes above and beyond, her attitude is great, she always works efficiently and discreetly,... See more

Company replied

Rated 5 out of 5 stars

Cannot recommend Gleam Cleaning highly enough. The customer support team are so helpful, in particular Izzy who has helped me on a number of occasions with booking changes, thankyou! As for the cle... See more

Company replied

Rated 5 out of 5 stars

Had a brilliant experience with Gleam from start to finish. The booking process was easy, communication was quick, and the team arrived right on time. Oluwaseyi did an excellent job, really thoroug... See more

Company replied

Rated 5 out of 5 stars

Really impressed with the level of service. The booking was easy, and the cleaner, Idowu, went above and beyond to make sure everything was perfect. The attention to detail was fantastic. even little... See more

Company replied


Company details

  1. Cleaning Service

Written by the company

Gleam Cleaning™ cleans homes reliably and affordably for only £16.99 per hour. We pride ourselves on having great customer service combined with true quality.


Contact info

3.9

Great

TrustScore 4 out of 5

818 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(818)

82 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The booking process was simple and straightforward, and the cleaner was professional, friendly, and thorough. I was very pleased with the quality of the cleaning and the overall service. I would definitely recommend Gleam Cleaning and use their service again.”

11 September 2026
Unprompted review
Gleam.cleaning™ | London | Trusted Home Cleaners logo

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners

Hi Lynda


Thanks for the feedback and we're pleased to see you have enjoyed our service.


We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.


FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.


Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help


Thanks very much for the feedback.


Regards


Gleam Team


www.gleam.cleaning
www.gleam.cleaning/help

Rated 4 out of 5 stars

I had a great experience with gleam…

I had a great experience with gleam cleaning . Aishat did a fantastic job

13 August 2026
Unprompted review
Gleam.cleaning™ | London | Trusted Home Cleaners logo

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners

Hi Felicia


Thanks for the feedback and we're pleased to see you have enjoyed our service.


We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.


FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.


Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help


Thanks very much for the feedback.


Regards


Gleam Team


www.gleam.cleaning
www.gleam.cleaning/help

Rated 5 out of 5 stars

I had a great experience with gleam…

I had a great experience with gleam cleaning, Aisha did a very good job, I didn’t regret the experience. Thank you so much.

24 August 2026
Unprompted review
Gleam.cleaning™ | London | Trusted Home Cleaners logo

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners

Hi Bodunde


Thanks for the feedback and we're pleased to see you have enjoyed our service.


We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.


FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.


Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help


Thanks very much for the feedback.


Regards


Gleam Team


www.gleam.cleaning
www.gleam.cleaning/help

Rated 5 out of 5 stars

I have had a good experience with gleam…

I have had a good experience with gleam cleaning,Aishat did a great job.

2 August 2026
Unprompted review
Gleam.cleaning™ | London | Trusted Home Cleaners logo

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners

Hi Alex


Thanks for the feedback and we're pleased to see you have enjoyed our service.


We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.


FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.


Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help


Thanks very much for the feedback.


Regards


Gleam Team


www.gleam.cleaning
www.gleam.cleaning/help

Rated 5 out of 5 stars

I have had a good experience with gleam…

I have had a good experience with gleam cleaning .Aishat did a good job

3 September 2026
Unprompted review
Gleam.cleaning™ | London | Trusted Home Cleaners logo

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners

Hi Yusuff


Thanks for the feedback and we're pleased to see you have enjoyed our service.


We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.


FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.


Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help


Thanks very much for the feedback.


Regards


Gleam Team


www.gleam.cleaning
www.gleam.cleaning/help

Rated 5 out of 5 stars

Very Professional work From Moniba

Very Professional work From Moniba. I would recommend Gleam Cleaning to everyone.Chris.

6 September 2026
Unprompted review
Gleam.cleaning™ | London | Trusted Home Cleaners logo

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners

Hi Chris


Thanks for the feedback and we're pleased to see you have enjoyed our service.


We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.


FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.


Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help


Thanks very much for the feedback.


Regards


Gleam Team


www.gleam.cleaning
www.gleam.cleaning/help

Rated 5 out of 5 stars

Exceptional and Professional Cleaning Service

My experince with Gleam has been excellent from day one. They have always provided me with professional and experienced cleaners who handle my cleaning tasks exceptionally well.

Gleam is also very responsive and flexible to accommodate changes to my schedule and cleaning needs.

I can confidently focus on other issues knowing my cleaning tasks are well handled regardless of my presence.

Thank you Glean, Onisofe did an excellent job.

Charlotte W

24 August 2026
Unprompted review
Gleam.cleaning™ | London | Trusted Home Cleaners logo

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners

Hi Charlotte


Thanks for the feedback and we're pleased to see you have enjoyed our service.


We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.


FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.


Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help


Thanks very much for the feedback.


Regards


Gleam Team


www.gleam.cleaning
www.gleam.cleaning/help

Rated 5 out of 5 stars

Absolutely fantastic service from Gleam

Absolutely fantastic service, the cleaner Onome did a brilliant job, professional and left everything spotless. Really happy with the results and would definitely recommend Gleam.

Jonathan V

24 August 2026
Unprompted review
Gleam.cleaning™ | London | Trusted Home Cleaners logo

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners

Hi S.amaru


Thanks for the feedback and we're pleased to see you have enjoyed our service.


We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.


FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.


Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help


Thanks very much for the feedback.


Regards


Gleam Team


www.gleam.cleaning
www.gleam.cleaning/help

Rated 5 out of 5 stars

Had a great cleaning with Monica over…

Had a great cleaning with Monica over the weekend. Booked at short notice due to a cancellation with another outfit and she was on time, friendly and did a great job.

The website is super user friendly and not rip off prices. Great service.

23 August 2026
Unprompted review
Gleam.cleaning™ | London | Trusted Home Cleaners logo

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners

Hi Nikolaos


Thanks for the feedback and we're pleased to see you have enjoyed our service.


We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.


FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.


Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help


Thanks very much for the feedback.


Regards


Gleam Team


www.gleam.cleaning
www.gleam.cleaning/help

Rated 5 out of 5 stars

Very easy booking system

Very easy booking system, good value and cleaners are efficient and friendly. Very nice service without all the complex sign ups the others have.

10 August 2026
Unprompted review
Gleam.cleaning™ | London | Trusted Home Cleaners logo

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners

Hi Luke


Thanks for the feedback and we're pleased to see you have enjoyed our service.


We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.


FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.


Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help


Thanks very much for the feedback.


Regards


Gleam Team


www.gleam.cleaning
www.gleam.cleaning/help

Rated 5 out of 5 stars

Had a great clean today with Katarina

Had a great clean today with Katarina. Prompt arrival and did a thorough job and was very polite and discreet.

7 August 2026
Unprompted review
Gleam.cleaning™ | London | Trusted Home Cleaners logo

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners

Hi Nikos


Thanks for the feedback and we're pleased to see you have enjoyed our service.


We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.


FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.


Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help


Thanks very much for the feedback.


Regards


Gleam Team


www.gleam.cleaning
www.gleam.cleaning/help

Rated 5 out of 5 stars

Highly Recommend After Three Bookings

My third clean that I have booked with Gleam, the booking process is easy and each cleaner they have sent has been great so far.

24 July 2026
Unprompted review
Gleam.cleaning™ | London | Trusted Home Cleaners logo

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners

Hi Elizabeth


Thanks for the feedback and we're pleased to see you have enjoyed our service.


We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.


FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.


Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help


Thanks very much for the feedback.


Regards


Gleam Team


www.gleam.cleaning
www.gleam.cleaning/help

Rated 1 out of 5 stars

Absolutely terrible! my original booking…

Absolutely terrible my original booking got cancelled last Minute then re booked for later in the weeks then cleaner never showed up to my re book and didn’t even have any notice they were coming when I contacted gleam asking for compensation I got ghosted! Terrible service don’t waste your time with them go with someone else

26 July 2026
Unprompted review
Gleam.cleaning™ | London | Trusted Home Cleaners logo

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners

This is currently under management review.

Rated 1 out of 5 stars

This is company who booked ppls…

This is company who booked ppls thoroughly google and didn't have there own plls to work they booked ppls and send them and even didn't paid them they want everything done on mobile phone

15 July 2026
Unprompted review
Gleam.cleaning™ | London | Trusted Home Cleaners logo

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners

This review has been written by a disgruntled employee following leaving without providing notice. We have tried to contact you regarding payment. Please contact us at your earliest convenience by email to help@gleam.cleaning.

Rated 1 out of 5 stars

Multiple no-shows, charged for a missed booking, and support email bouncing back

Have been using Gleam for a few months, and the experience has been incredibly frustrating.
Over this short period, they constantly rotated different cleaners. After experiencing multiple quality issues, I reached out to their support team. They promised to resolve it by upgrading us to a "Premium Service," but the very first cleaner under this new arrangement failed to show up at all.

They then sent another person who managed to come initially, but this past Saturday, they pulled yet another no-show—no message, no call, and zero communication. To make matters worse, I discovered today that they have actually charged my card for this missed 3-hour booking.

When I tried to email them about a refund and cancel our arrangement, my email bounced back with a delivery failure notice because their customer support mailbox is full ("Quota exceeded").

Avoid this company!

27 June 2026
Unprompted review
Gleam.cleaning™ | London | Trusted Home Cleaners logo

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners

This is currently under management review.

Rated 1 out of 5 stars

This is the first time I’m booking with…

This is the first time I’m booking with gleam and they cancelled my booking half an hour before they were due I had read that they are unreliable and as a new customer will not be using them again

6 July 2026
Unprompted review
Gleam.cleaning™ | London | Trusted Home Cleaners logo

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners

This is currently under management review.

Rated 1 out of 5 stars

Dissapointing Cleaning Service

We had three booking with two different cleaners. Ver poor standard of cleaning on all occasions. Basic failure to understand cleaning techniques and materials. Poor outcome. I had to clean after the cleaner left. Difficult to communicate with company and no refund yet despite "satisfaction garantee".

23 June 2026
Unprompted review
Gleam.cleaning™ | London | Trusted Home Cleaners logo

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners

This is currently under management review.

Rated 5 out of 5 stars

Excellent cleaner

Excellent cleaner. Professional, got to work immediately. Lulia was very fast and efficient for the time allocated. Good flexibility and rates, good to have choice of one off clean for smaller properties.

28 June 2026
Unprompted review
Gleam.cleaning™ | London | Trusted Home Cleaners logo

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners

Hi T


Thanks for the feedback and we're pleased to see you have enjoyed our service.


We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.


FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.


Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help


Thanks very much for the feedback.


Regards


Gleam Team


www.gleam.cleaning
www.gleam.cleaning/help

Rated 1 out of 5 stars

Highly disappointed

Highly disappointed. I thought using a professional company would be more reliable, but unfortunately that wasn't the case.

I booked a Friday cleaning well in advance because we were having guests over that evening, and I work full-time. A few hours before the scheduled appointment, they cancelled, which left me in a very difficult situation.

They rebooked me for the following Friday. When I asked whether I would receive any compensation, such as a discount on the next cleaning, I was told they would get back to me—but I never heard anything further.

Fast forward to the following week: the cleaners didn't show up at all. I emailed to ask whether they could confirm if the cleaners were coming, but response back.

This is not the level of service I expected from a professional company. I would not recommend them if you're looking for a reliable cleaning service. Be prepared for same-day cancellations or even no-shows without communication. I certainly won't be using them again.

26 June 2026
Unprompted review
Gleam.cleaning™ | London | Trusted Home Cleaners logo

Reply from Gleam.cleaning™ | London | Trusted Home Cleaners

This is currently under management review.

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