Glebe MobilityReviews 

975
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 463 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their sturdiness, comfort, and high quality, often noting how well they meet specific needs and improve daily life. The delivery service is frequently highlighted as excellent, with many appreciating the speed, efficiency, and the helpfulness of the delivery staff who often assemble and demonstrate the products. Reviewers also commend the overall service, describing it as professional, friendly, and a delight to deal with from ordering to setup. However, some customers reported issues with delivery, including items being left without assistance for elderly individuals or incorrect assembly. A few people also experienced problems with after-sales service, such as difficulty reaching customer support or receiving incorrect replacement items.

What people talk about most

Product

Customers had positive experiences with product, often praising its quality, comfort, and functionality. Many... See more

Delivery service

Consumers generally report positive experiences with delivery service, often highlighting quick delivery... See more

Staff

Clients share positive opinions on staff, frequently highlighting their kindness, friendliness, and... See more

Quality

People report positive experiences with quality, often describing products as well-made, sturdy, and robust,... See more

Service

Users describe positive interactions with service, highlighting excellent advice, quick delivery, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Website easy to negotiate. Have had the Ultra Comfort Elite power chair for about 10 days. It is better than I expected. It is sturdy, comfortable, easily tackles uneven asphalt, and bumpy grass verge... See more

Company replied

Rated 5 out of 5 stars

2 chairs delivered today ( Wednesday) only order Monday. great service delivered by 2 men they put them together, guys wer very helpful, highly recommend this company for their product... See more

Company replied

Rated 5 out of 5 stars

Jane at Studley Grange garden centre was extremely helpful with our choice of chairs giving us well needed advice. Delivery was good, with friendly, helpful guys and also very quick. Highly recommen... See more

Company replied

Rated 5 out of 5 stars

Glebe Mobility is a breath of fresh air! They advertise the price of their products - a great help in choosing and planning your purchase. The customer service is kind, accommodating and definitely pu... See more

Company replied


Company details

  1. #38 of 72 best companies in Mobility equipment supplier
  2. #95 of 225 best companies in Bedroom furniture shop
  3. #17 of 28 best companies in Hospital equipment and supplies store
  4. #8 of 14 best companies in Wheelchair Shop

Written by the company

With more than 10 years trading Nationwide from our premises in Wiltshire (company number 08132144) Mobility South West Limited has evolved the Glebe brand constantly over time, and what first started out as a services company to hospitals and nursing homes now has evolved into a bustling e-commerce operation combining a strong range of exclusively-imported, futuristic and premium products with an old-school friendly attitude to customer service. Glebe Mobility was born out of recognition that as younger generations come to a phase in their life where they need a mobility product, they deserve to be excited about purchasing something that stands out from the crowd in all aspects of design, both in the appearance of our products, and the careful thought into how we can make them more useful and truly valuable for the money paid.

Engineer warranty on all Products

Engineer warranty

Mobility products can be complex machines (both mechanically and electrically) that become a lifeline for our customers and as such, we have developed a strong customer support service for our customers to give them the same peace of mind if anything goes wrong that they would expect from a traditional high street store.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

975 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(975)

430 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

the delivery company very poor as they…

the delivery company very poor as they should have taken my old chair. but did not know how to strip it down to get it through the doors saying that they hadn't been trained, on their second attempt two days later they managed to get a small part of the old chair apart but had to leave the rest here because they couldn't get it through the door.
the chair was finally taken apart by ourselves and disposed of by us.

25 February 2026
Glebe Mobility logo

Reply from Glebe Mobility

Dear Michael, the sincerest apologies for the issues you had with your disposal and I have made steps to rectify this following on from our telephone conversation. We are very sorry for any inconvenience caused.

Rated 5 out of 5 stars

With a phone call it all happened

With a phone call it all happened
The service was really good no pressure to make a sale they answer all my questions and within two days it was here

26 February 2026
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Reply from Glebe Mobility

Dear Jeanette, thank you for your review. Thrilled to hear you had a super speedy service.

Rated 5 out of 5 stars

Riser recliner chair

The whole experience was easy .
The chair is very comfortable it helps alot with my hip amd back pain.
The massarge and heat helps to .
I'm glad I got this model.
Ultra deluxe.

25 February 2026
Glebe Mobility logo

Reply from Glebe Mobility

Dear Peter, thank you for the review. Delighted to hear The Ultra Comfort is helping relieve your pain.

Rated 5 out of 5 stars

An excellent buying experience

The sales person was knowledgeable, helpful and ensured we got the best deal possible. Coming direct to Glebe actually saved us money rather than buying via Amazon.

26 February 2026
Glebe Mobility logo

Reply from Glebe Mobility

Hey Mandy, thank you for the kind words. Always happy to help.

Rated 5 out of 5 stars

Every thing went great

Every thing went great
Delivery men were great did everything that were asked to do

25 February 2026
Glebe Mobility logo

Reply from Glebe Mobility

Dear Rodney, thank you for your review. We hope you are enjoying your Ultra Comforts.

Rated 5 out of 5 stars

first class company

Good communication,
Good product.
Professional installation

25 February 2026
Glebe Mobility logo

Reply from Glebe Mobility

Dear David, thank you for your review. Delighted to hear you had a smooth transaction.

Rated 5 out of 5 stars

Telephone manner

The marvellous people on the telephone especially Kim who was a great help

25 February 2026
Glebe Mobility logo

Reply from Glebe Mobility

Dear Roy, thank you for your review. I have passed on your kind words to Kim.

Rated 5 out of 5 stars

Fantastic scooter and very good value…

Fantastic scooter and very good value for money. Similar specification models can be 3x the price. I strongly recommend researching those with Li batteries, 18 mile range, 12 degree tipping angle, 4 way suspension, for me it was very hard to find reasons to buy any other model. And this has little extras, the basket has a carrying handle, the seat post has two height positions (I could not find in any other model), a connection for a crutch holder, a key guard to stop the key getting broken and a few other things. And best of all, a little black windscreen (no practical use but it does look good). All remains is the test of time, but looking over the workmanship there is no reason to think this won’t last. Downside, the rear horn could be quieter or adjustable, I work in a hospital and patients certainty want that going off when I am reversing.

17 February 2026
Glebe Mobility logo

Reply from Glebe Mobility

Dear John, thank you for your detailed review. We appreciate you taking the time. We hope you are getting good use of your Errand Pro.

Rated 5 out of 5 stars

They have been very helpful I had a…

They have been very helpful I had a problem with my first scooter and they got me a replacement right away

12 February 2026
Glebe Mobility logo

Reply from Glebe Mobility

Dear Catherine, thank you for your review and glad all was sorted speedily for you. Always happy to help.

Rated 5 out of 5 stars

Selling comfortable chairs

Selling comfortable chairs. No problems with delivery . 2 men were polite who delivered it. No problems finding my home as it isn't the easiest to get too. Yes very happy from start to finish.

12 February 2026
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Reply from Glebe Mobility

Dear Karine, thank you for your review. We are very happy to hear all went smoothly.

Rated 5 out of 5 stars

Great relaxation with Glebe.

The recliner chair arrived on time. 2 friendly delivery men assembled it and made sure controls were
working
Comfortable and sturdy. Pleased with purchase.

17 February 2026
Glebe Mobility logo

Reply from Glebe Mobility

Dear Asata, thank you for your review. Thrilled to hear all went well with your purchase.

Rated 5 out of 5 stars

Glebe mobility

Glebe mobility, Thankyou so much, I purchased a Nimbus travel wheelchair plus spare battery 4/2/26 for my upcoming trip to Australia. It was packed and sent to GUERNSEY, awesome service Iam over the moon with the chair, THANKYOU

4 February 2026
Unprompted review
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Reply from Glebe Mobility

Dear Tim, thank you for the kind words. Enjoy your trip in Oz!

Rated 4 out of 5 stars

the engineer who unpacked the machine…

the engineer who unpacked the machine could have spent more time explaining how it worked. He did not explain how it should be put into freewheel mode before driving

16 February 2026
Glebe Mobility logo

Reply from Glebe Mobility

Dear John, thank you for taking the time to leave us a review. We do use a third party for our white glove service, and apologies it wasn't as thorough as you had hoped. If you need any further assistance, please contact our customer service team and we would be more than happy to help. 0333 003 7079 option 1

Rated 4 out of 5 stars

Electric powered chair.

Good customer options, wide selection of products and a prompt delivery service.

13 February 2026
Glebe Mobility logo

Reply from Glebe Mobility

Good afternoon, and thank you for taking the time to leave us a review. We truly appreciate your feedback. We’d love to know what we could do to earn a full 5 stars next time.

Rated 4 out of 5 stars

Very professional sales team

Very professional sales team, they were so helpful & answered all my questions. However unlike the recliner chair I bought from Glebe this scooter was just dumped on me, a 75 Yr old living alone & it took 3days to find someone to just lift it out of the packaging put it together & charge up, even then I could not get it to work so I'm not impressed with whatever service Glebe call that. There should be a duty of care when delivering such an item to an elderly person. At least open & take it out of the box I would've tipped

12 February 2026
Glebe Mobility logo

Reply from Glebe Mobility

Dear Janet,

Thank you so much for sharing your experience with us. We’re truly delighted to hear that the service you received was helpful.

I wanted to clarify that the furniture you ordered includes delivery and setup. Your scooter is delivered to the room of your choice, though the engineers aren’t trained to provide additional assistance beyond that. However, we’re always happy to add extra notes for customers who may need a little more help, and we also offer a third‑party white‑glove service which includes engineer set up and demo for £95.

We’re very sorry for any inconvenience this may have caused, and we appreciate your understanding.

Rated 5 out of 5 stars

Power chair.

We found dealing with this company easy & friendly. We are very pleased with our purchase & it was delivered very quickly.

12 February 2026
Glebe Mobility logo

Reply from Glebe Mobility

Dear Irene, thank you for your review. We are delighted to hear you are happy with your Halo.

Rated 5 out of 5 stars

All sorted

I had a few problems with a wheelchair but these were soon ironed out thanks to the support I received from a lady called Ann. Thank you very much Ann.

11 February 2026
Glebe Mobility logo

Reply from Glebe Mobility

Dear Yvonne, thank you for the kind words. I have passed them on to Ann.

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