Glebe MobilityReviews 

975
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 463 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their sturdiness, comfort, and high quality, often noting how well they meet specific needs and improve daily life. The delivery service is frequently highlighted as excellent, with many appreciating the speed, efficiency, and the helpfulness of the delivery staff who often assemble and demonstrate the products. Reviewers also commend the overall service, describing it as professional, friendly, and a delight to deal with from ordering to setup. However, some customers reported issues with delivery, including items being left without assistance for elderly individuals or incorrect assembly. A few people also experienced problems with after-sales service, such as difficulty reaching customer support or receiving incorrect replacement items.

What people talk about most

Product

Customers had positive experiences with product, often praising its quality, comfort, and functionality. Many... See more

Delivery service

Consumers generally report positive experiences with delivery service, often highlighting quick delivery... See more

Staff

Clients share positive opinions on staff, frequently highlighting their kindness, friendliness, and... See more

Quality

People report positive experiences with quality, often describing products as well-made, sturdy, and robust,... See more

Service

Users describe positive interactions with service, highlighting excellent advice, quick delivery, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Website easy to negotiate. Have had the Ultra Comfort Elite power chair for about 10 days. It is better than I expected. It is sturdy, comfortable, easily tackles uneven asphalt, and bumpy grass verge... See more

Company replied

Rated 5 out of 5 stars

2 chairs delivered today ( Wednesday) only order Monday. great service delivered by 2 men they put them together, guys wer very helpful, highly recommend this company for their product... See more

Company replied

Rated 5 out of 5 stars

Jane at Studley Grange garden centre was extremely helpful with our choice of chairs giving us well needed advice. Delivery was good, with friendly, helpful guys and also very quick. Highly recommen... See more

Company replied

Rated 5 out of 5 stars

Glebe Mobility is a breath of fresh air! They advertise the price of their products - a great help in choosing and planning your purchase. The customer service is kind, accommodating and definitely pu... See more

Company replied


Company details

  1. #38 of 72 best companies in Mobility equipment supplier
  2. #95 of 225 best companies in Bedroom furniture shop
  3. #17 of 28 best companies in Hospital equipment and supplies store
  4. #8 of 14 best companies in Wheelchair Shop

Written by the company

With more than 10 years trading Nationwide from our premises in Wiltshire (company number 08132144) Mobility South West Limited has evolved the Glebe brand constantly over time, and what first started out as a services company to hospitals and nursing homes now has evolved into a bustling e-commerce operation combining a strong range of exclusively-imported, futuristic and premium products with an old-school friendly attitude to customer service. Glebe Mobility was born out of recognition that as younger generations come to a phase in their life where they need a mobility product, they deserve to be excited about purchasing something that stands out from the crowd in all aspects of design, both in the appearance of our products, and the careful thought into how we can make them more useful and truly valuable for the money paid.

Engineer warranty on all Products

Engineer warranty

Mobility products can be complex machines (both mechanically and electrically) that become a lifeline for our customers and as such, we have developed a strong customer support service for our customers to give them the same peace of mind if anything goes wrong that they would expect from a traditional high street store.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

975 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(975)

430 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent product

Excellent product, delivered expertly, friendly and efficient delivery service. The price for such a good recliner chair is incredible. I would certainly recommend the chair to friends and colleagues. I am in fact thinking of purchasing another.

11 February 2026
Glebe Mobility logo

Reply from Glebe Mobility

Hey Jim, thank you for the kind words. We are delighted to hear this. Please come back soon.

Rated 5 out of 5 stars

Excellent Service

Helpful staff accommodated a visit to try out power chairs. No hard sell. Bought Halo power chair, delivered the next day. Very competitive price. Only had the Halo a few days, so far so good.

10 February 2026
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Reply from Glebe Mobility

Hey Leanne, thank you for your review. Delighted to hear you had a good experience. Enjoy your Halo.

Rated 3 out of 5 stars
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Reply from Glebe Mobility

Dear Steve,
Thank you so much for taking the time to share your feedback. The chair in our demo room has likely softened a bit over time as many people have tried it out. If there’s anything else you need or if we can support you further, our customer service team would be more than happy to help.

Rated 5 out of 5 stars

Foldable motor scooter met all my requirements

I found an article recommending the foldable motor scooter which met all my requirements. I ordered on line and the scooter arrived the next day and it was just what I needed. I did encounter a problem with the charger but customer service was brilliant and a new charger arrived the next day and works perfectly. This was also followed up with a phone call from customer service to make sure everything was satisfactory. Great service.

28 January 2026
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Reply from Glebe Mobility

Dear John, thank you for taking the time to leave us a review. Apologies for the blip with the charges, but so glad all was retired swiftly and you were happy with the service.

Rated 5 out of 5 stars

Great service

Great service, easy to order, kept informed regarding the delivery schedule. The guys delivered the chair and set it up.

9 February 2026
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Reply from Glebe Mobility

Hey Trevor, thank you for taking the time to give your feedback. Delighted to hear you had a great service and delivery.

Rated 1 out of 5 stars

The scooter doesn't work

The scooter doesn't work

2 February 2026
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Reply from Glebe Mobility

Dear Alexander, Firstly sincere apologies, you are having issues with your scooter. Our customer service team have been in touch to try and resolve this for you as a matter of urgency.

Rated 5 out of 5 stars

Brilliant service.

The delivary drives where very friendly ,and the chair is awesome,today will be reading the booklet and tommorow going out for a practise ride .Very pleased indeed,thank you Glebe Mobility .

9 February 2026
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Reply from Glebe Mobility

Dear Mandy, thank you for your review. We are thrilled to hear that you had a great experience. Enjoy your E60.

Rated 5 out of 5 stars

Delivery came on time and at the…

Delivery came on time and at the specified date. Not that it matters, but thought the delivery team was quite young -even though they did know what they were about. Had the chairs up in no time. I'm not sure if they are meant to, but there was no demonstration on how to use the chairs and although they took the bulky packing away there was no operation manuals for the chairs which is mentioned on the website as being included. These are small things and do not detract anything from the service we received. Overall, we are happy with the products and would recommend the company if you are looking for a reclining chair or other mobility equipment.

29 January 2026
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Reply from Glebe Mobility

Dear John, thank you for your feedback. The order was placed with the delivery to room of choice option. If you had wanted a demonstration, this is £95 for white glove service. I have emailed you a copy of the Instruction manual. Please get in touch if we can be of further assistance.

Rated 1 out of 5 stars

Disaster

Said it was serviced but not done,had to send it back.

5 February 2026
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Reply from Glebe Mobility

Dear Peter,

I’m truly sorry for the mix‑up with the service of your scooter. As soon as we realised what had happened, we called you right away. It was an internal miscommunication on our side, and I completely understand how frustrating that must have been for you.

We always aim to give our customers the best possible experience, and it’s disappointing when we fall short. I know our customer service team has been in touch to put things right, and I hope the resolution has felt fair and reassuring.

Thank you for your patience and understanding.

Rated 5 out of 5 stars

Brilliant

They communicated well with me and delivering was spot on and even brought it in the house to where we said. I would highly recommend.

28 January 2026
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Reply from Glebe Mobility

Hey Emma, thank you for the feedback. We hope you are getting out and about on your Ultra Comfort Elite.

Rated 5 out of 5 stars

The scooter was well packaged

The scooter was well packaged.
Dispatched on time
Delivered on time by delivery company.
Scooter as described.
Can not fault either company

3 February 2026
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Reply from Glebe Mobility

Dear Kevin, thank you for your review. We are thrilled to hear you have had such a wonderful experience.

Rated 5 out of 5 stars

Excellent item

Excellent price, delivered in 5 days, great chair, super comfortable

3 February 2026
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Reply from Glebe Mobility

Dear Yvonne, thank you for your review. We hope you are enjoying relaxing in your Ultra Comfort.

Rated 5 out of 5 stars

FANTASTIC

Great customer service and a fantastic product that has changed my life.

2 February 2026
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Reply from Glebe Mobility

Hey Peter, thank you for your feedback. We are thrilled to hear this has made such a difference to your life, makes us so happy.

Rated 5 out of 5 stars

I spoke with them and they was so…

I spoke with them and they was so helpful. Making sure I was happy there prices and service was fantastic

2 February 2026
Glebe Mobility logo

Reply from Glebe Mobility

Hey Michael, thank you for your feedback. Delighted to provide you with a fantastic service.

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