Oliveyoung Reviews 

If I can give 0 star I would ! I am extremely disappointed with Olive Young Global. I placed a high-value order ($341.98) during Black Friday, and FedEx marked it as Delivered, but my package was stolen right from my doorstep.

I contacted Olive Young Global, provided FedEx tracking, delivery photos, and video evidence showing a third person took the package, but they refused any refund or replacement, citing “Delivered to correct address.”

I also filed a police report, yet the company still refused to help. This is outrageous, especially from a well-known brand. As a consumer, I feel completely unprotected.

If you are buying international shipments from Olive Young Global, please be aware: if your package is stolen, their customer service will not assist you.

A company with no promise. Potential scam.
They did not send over the free gifts as promised, even they were available while checked out.
Their delivery services is bad, courier waits for almost one month and I have to keep contacting the courier on my own.
The company refused to refund while their courier refused to deliver.

They mentioned on the customs notice that the delivery was paid which resulted in overcharging me. The check out screenshot that I made clearly stated that the delivery was free!

I placed an order on OLIVE YOUNG Global after a free Advent Calendar was clearly displayed and confirmed in my cart at checkout. I completed my purchase based on that representation.
After payment, I was informed that the gift was “out of stock” and would not be included. Customer service completely ignored the fact that the item was confirmed during checkout and provided only generic responses.
If an item is unavailable, it should be removed from the checkout system before payment. Showing a promotional item as secured and then refusing to provide it afterward is misleading.
I expected better transparency and responsibility from a global company.

I don't think I will buy from them anymore since they don't respect Italian law. I feel scammed by receiving a bill of extra 36 euro from spending just 53 euro without a reason. Client assistant is below expectations too and they really have short arm as nothing extra like sample freebies were in the packet. I don't mention what kind of nightmare courier was. Better Epacket or standard shipping at this point.

I’ve ordered from the site over 6 times. It’s a great way to ensure the products are legit and the ingredients remains the same as in Korea. Sometimes it’s cheaper to order from Amazon but the product definitely feels different. Unfortunately USA has tariff now due to the new president but it’s not stopping me from ordering. Definitely read the description before ordering and not relay on the picture to determine what you are getting.

I would strongly advise against ordering from Olive Young Global.

I placed an order months ago but never received it because I did not pay the customs fee. The parcel was supposed to be returned to Olive Young, and I was told I would get my money back once they received it. I contacted them at the end of July and received a reply on July 31st, but since then I have heard nothing. Despite several follow-ups, they have not responded and I still have not received my refund.

This is not acceptable. I am left without my order and without my money. The lack of responsibility and communication from Olive Young Global is extremely unprofessional.

If you are considering ordering from them – DONT. If something goes wrong, you might never see your money again.

Overall really good service

While the delivery is a bit long, the service, their products and everything else has been really good. I have ordered from them several times, and have yet to be disappointed. So if you can live with the long delivery time, i can definitely recommend OY

Supremely overpriced and it’s only until you get to the check out page are you met with $60+ in taxes and customs fees. Not only that they switched to FedEx for DHL which now takes FOREVER to get your overpriced package. Luckily most of the stuff I’ve been able to find in TJMaxx for way way less!

Ordered August 13 and received via DHL on August 18. Order amount was £50 after coupons and discounts. No extra charges -this was one of my main concerns when I placed my order, that I may be charged VAT.

Would of been nice to receive some samples though. Either way, will place an order again.

Be very very careful when ordering from this site. It’s such a shame as I have ordered multiple times with no issues at all. I placed a other order which was £82 and then I got a demand from DHL for VAT at 20% plus another fee totalling £24- I contacted DHL and they said it was correct as Olive Young have selected that option for the customer to pay for the duty and VAT and also indicated that the order was over £135 in value (they add a £10 insurance fee that is not stated on the website or on any of my receipts or emails which obviously increases the total order “value”) I contacted Olive Young and they just said they wont refund for vat and they have no control over charges at all - this is absolutely not true. They have the choice to add VAT at the point of purchase which most other sites do. It’s such a shame but I absolutely will never order from them again

Olive young has became so popular that now it’s has developed internationally. When you go international it shows how well the company is doing . Or may be they are going too fast that they will may end up broken .

If you can’t paid the VAT customer fee for your loyal customers then no one will want to shop with you .
They tell you it’s out of their control how much custom charge. That’s absolutely BS. when sending packages to other countries they really should calculate all delivery fees and custom fees before posting. They can charge the customers, however it is not nice for customer to having to pay a fee when the package arrived at the country. Then they turn around and say it’s got nothing to do with them it’s out of their control and if the packages get returned back to Korea, they’re unable to repost or refund. so in the end as a customer, you will lose the money and the product.
They’re not even worth one star . I only put it in order to write a review on the company.

They asked for my apartment complex name when the fedex GPS records indicated that it was delivered to the wrong building to try and harass me rather than return my money or replace the items. I just want a refund because I can't trust them to provide my products. I'm scared they're gonna just give me an empty box or something. They just keep sending fedex to call me to find an excuse to not have to pay money back. never buying from here ever again. it was awful. This was customer harassment. I've never had this experience with any company. Amazon prices are cheaper btw. Check amazon in the future. At least the refund policies on there are still amicable.

I'd like to add: Despite admitting the package was delivered to the wrong location - I never got my money back nor did I ever receive the products. I requested for a refund and they ghosted me.

I ordered 1+1 item as their web page image, but delivered only 1.
I sent an inquiry and the response was it was in fact wasn't 1+1 promotion. The picture wasn't even vague.
I can not believe the company which runs globally and huge make such a mistake like this and handle customer service poorly. I wish I could attached picture of the image so I can get others opinion whether I understood wrong or not.

So I read the reviews here first but really wanted to get Arencia products that I could not find elsewhere. I decided to take the risk and place an order to the UK with the attitude if it worked awesome I had my products and if it didn't I had learned something. My first order was dispatched super fast and via DPD - arrived no trouble with updates on the way. Every product has been amazing. So good I went in with a second order the week after and had exactly the same experience - quick and straightforward delivery.

Honestly I'm so happy to be able to get these brands in the UK - thank you!

I ordered a week ago the items from olive young. Everything arrived to the Netherlands very fast within a week, packed very good. Very happy with authentic items!

Overall the items are good, and genuine. I'm not sure why some people think they are fake. olive young are a massive company in korea and I'd trust them before I bought from amazon, another thing to note is that they are a korean company so some of the packaging is for the korean market and tbh they're not obliged to package for other countries why should they? Some brands have non korean instructions etc but it could account for the different packaging, also they do little exclusive bundles so that might be another reason. That said they're not perfect. I spend A LOT on korean skincare and my first two orders were easy and I got WhatsApp notifications to say my order was on its way and they arrived super fast, the next order zero message so I missed the delivery because I didn't know they were coming however DHL customer service sorted it out and I had it redelivered no problem which was a relief because if your parcel gets sent back to Korea you will get zero refund, best to get the tracking number from the order page and track it through dhl yourself. The most recent order might actually be my last tbh as although they do have really good deals for the amount I spend I don't love the service. First order came in three days my last order came today with a dirty makeup print on the hygiene seal of my toner pads no free keyring or mini with my fwee jelly pot, and yes I understand there are limited quantities but it took me under 4 orders to go from basic to gold member. Also the delivery turned up two days early which is nice but when I checked last night it said the parcel was still in Hong Kong. They're not the cheapest and even if stylevana takes forever foreverrrrr their customer service is really responsive. Yesstyle has got slowish service but their prices are cheaper....for olive young,if you want speedy service they are really quick but I'd rather save my money and buy more from another site. Unless there's something that's exclusive to them I don't think ill bother.

Paid over 30 euros in customs. In the website there is no transparency regarding how much and if custom costs are applicable. I hope the parcel arrives in a good condition and I shall never order again.

New products, good deals