Oliveyoung Reviews 

Well you're looking at the reviews thinking.. hell no. I was very sceptical too, I managed to get a lot of stuff for £84 with the item values being around $151 ( £119 ). The rabbit hole of Korean skincare can make you waste a lot of money on stuff you don't need. Don't spend a fortune to buy the stuff that they promote on socials because they don't even use it. Overall I had a good experience but keep in mind this was just a first order and I'm not sure how it would go if I were to keep ordering, I can say that the delivery was fast, estimated to be on Monday but I got it on Friday which was yesterday, took about a week to come. I would say its good for a first purchase and dip ( im not the father of that child ). If you're gonna buy keep it below £135 as customs can be annoying, but I would say £120 and below is the perfect amount. ( I live in the UK )

They are very good with their shipping and they’re reliable. I don’t really understand all this comment. I’m reading. I have been using OLIVE YOUNG and I have been getting my goods completely. They are very reliable.

I wrote a review before, but will write it in English now as well.

I wasn’t able to order at all, the website isn’t neat and still needs to be worked on. My order couldn’t be completed due to allegedly using an „old version“ of the app (when I actually just downloaded to order) - so PayPal wouldn’t work. I tried „updating“ multiple times, but this would not work, because it already was the latest version (surprise!) Paying via MasterCard would not work either, despite having no further troubles anywhere else. That’s No.1. I‘m seriously wondering how everyone else was even able to order.

The page itself is not customer friendly:

-slow processing of the cart or any changes to the cart;
- unclear visualisation of ongoing campaigns/sales;
-you can’t see the dates of an ongoing event/sales in the cart
-products only available during a campaign will just „disappear“ from your cart, instead of being visibly crossed out;
-intransparent pricing of items; I definitely checked on a few items and the conditions - over night my cart got more expensive due to unknown reasons - they were still „on sale“, but averagely 30-50 Ct. more expensive.
-when clicking on your products in the cart you need to pay attention, as soon as you click a little above the description the page will lead you to the brand page instead of a description of the product
-customer support response takes longer than a day - if you ask a question on Friday or your question didn’t get fully answered - you‘ll not receive an answer before Monday and/or you need to file a new question every time. In case the sale lasted only till Sun 0:00, well bad luck then.

So all in all I wasted a lot of time and found out only in the end that I wasn’t even able to successfully order.

Considering the fact that you need to pay customs (and possibly shipping) I‘d think twice whether your purchase is really a „good deal“ at all. Customs is being mentioned in tiny lines before confirming the purchase, so it isn’t true that this information is being hidden like mentioned by others, but it still isn’t customer friendly either to write it in such a way that you need your glasses on to actually see and read it.

Last but not least , it is highly questionable to not reimburse customers for orders that weren’t able to get delivered for whatever reason. Plenty of people, as shown in the reviews, ordered for more than 100$, but since it didn’t get delivered the company claims the right to not only keep the parcels after being returned, but also to keep the money. I don’t think this is legal at all. But legal or not - just imagine placing an order and by some stupid misunderstanding with the delivery service you just lose your money - that’s insane!

I‘d say I‘m grateful my order didn’t work out - as long as you’re not stubbornly focusing on one product you‘ll definitely find a good deal elsewhere with better conditions for you as a customer. Personally I‘m willing to spend a little more instead of being angry or my time being taken away like that. As a customer I feel disrespected by this company.

I placed an order with Olive Young Global, but the products never made it through customs and were returned to the seller. What followed was a frustrating experience: the company initially refused to issue a full refund, despite the fact that I never received the goods and they were returned to them.

Only after I cited EU consumer law and threatened formal action did they agree to refund me. While I appreciate that they eventually did the right thing, this should not have required such a fight. International sellers need to take responsibility for shipping issues and be transparent about customs risks.

If you’re ordering from outside South Korea, be warned: if anything goes wrong with shipping, you may have to fight hard to get your money back.

Si j'avais pu mettre une notation en dessous de 0, je l'aurais fait!!
J'ai réalisé une commande de plus de 130€ sur le site Olive Young Global. Le colis a été remis à EMS puis Chronopost. Je n'ai eu aucune indication que le colis a été livré, ni par téléphone, ni par mail, ni d'avis de passage. Au bout de 10 jours, j'ai tracé le colis. Chronopost s'excuse, le colis est reparti en Corée. Olive Young refuse de me renvoyer le colis ou de me rembourser!! Inacceptable!! Est ce que quelqu'un sait quel recours je peux faire?
If I could have given a rating below 0, I would have done it!! I placed an order for over €130 on the Olive Young Global website. The package was handed over to EMS and then Chronopost. I received no indication that the package was delivered, neither by phone, nor by email, nor a delivery notice. After 10 days, I tracked the package. Chronopost apologizes, the package has gone back to Korea. Olive Young refuses to resend the package or refund me!! Unacceptable!! Does anyone know what recourse I can take?

Dont order if you are not in Korea living in paris placed an order, never received it, they are blaming the local post office which s i born never had any issue they said the delivery was attempted but the adress refused. How? Im ordering worldwide never had any issue when i asked for refund they said that they cant do it. Im opening a case against them this is a scam, they use a private transportation and blamed it on my local one and actually if it was the local one they will call me as usual since my number was on it never received a call or else.

I’m in Australia I have been a happy customer since 2022 until my most recent order. The total value of my order was US$187 which was eligible for a 25% discount. I did go through the website before checking out didn’t see the promotion code so I thought I could be wrong so paid the entire order (they changed the location of promotion code not in where it supposed to be—and I wonder whether this is why given my recent experience). After placed my order a push notification came out then I located the promotion code. I contacted the customer service said according to the current promotion I’m eligible and entitled for US$50 discount required refund and happy to receive store credit if it makes things easier. I contacted THREE times they refused to refund the over payment!!! US$50!!! Customer service are very rude (once it’s paid no refund and no return!) It’s just ugly the way they handled the situation.

I am deeply disappointed with Olive Young for declaring false transactions on my purchase. Despite paying the correct amount, the receipt and records show inaccurate information, which has caused issues with customs and duty claims. This unethical practice has not only wasted my time but also raised concerns about the integrity of their billing process. I expected better from a reputable brand like Olive Young. Please address this issue immediately and ensure transparency in future transactions.

Just an FWI They also TREATED me if I don’t pay the duty tax they won’t refund me! Even though their website is blocking you to place a purchase bigger than the allowed free customer clearance in your country!

I used to be very satisfied with Olive Young’s service—until my last order. I placed an order in early December, but by the end of the month, I still hadn’t received it. The local shipping company in my home country said my address was incomplete, only showing the ward name and code. Later, they claimed they didn’t know where my package was and they will called me once they knew. Eventually, it was sent back to Olive Young. When I requested a refund or reshipment, Olive Young refused, blaming me entirely—even though the address issue was partly their fault.

I paid $115 and tax fees, and now I have neither my order nor my money. I’ve never had such a bad experience shopping online. Olive Young’s customer service is terrible!

I’ve been a faithful customer and never been so happy I can shop from Olive Young in US. Until THIS happened. Box came destroyed and open when it arrived. There were several items missing. I immediately contacted Olive Young, who said will launch an investigation. A month and more later, i’m STILL waiting.. they took my payment, but i’m missing my stuff.

I think their standard of customer service is very low. It’s a global corporation, and for them to make their customer wait for months “waiting for an investigation” leaves a very bitter taste in my mouth. Im very disappointed.

I put a bunch of stuff in my cart and was told I had to create an account to check out. Ok. I did, and as soon as I did it, they erased my cart. I sent them an email and they said it had been over 60 days since I abandoned my cart??? More like however long it took to make an account? And now they won't respond to my emails. Worthless.

I was caught off guard by the lack of transparency at Olive Young. After placing an order for $62 worth of products, I was hit with a $23 tax and fee after shipment—none of which was disclosed during checkout. It's outrageous that I was expected to know about these additional costs without any warning. This is not how a reputable company should operate. I formally requested a refund, and a week later, this is the response I received from them.

혹시 해외에서 올리브영 글로벌 배송시키시는분 관세 같은거 내는거 사전에 공고도 없이 배송 받을때 3분에 1이상 돈 내라고 하고 환불도 못해준다고 발뺌하니까 절대 주문 하지마세요

—————
Please note that the customs clearance process, including any taxes imposed by your customs authorities, is the sole responsibility of the recipient. The tax payment is a requirement of local regulations and is not controlled or collected by us. As a vendor, we are unable to handle this process on behalf of the recipient.
Please note the refund of the order is not possible at this point and as for packages returned due to unpaid taxes, a compensation is not available.

Thank you.

OLIVE YOUNG Global

This was my first time ordering from Olive Young and I couldn’t be happier. The parcel was shipped within 48 hours and delivery took under a week. The items were packed well and arrived in perfect condition.

For UK buyers who are confused by the customs process - the limit to import into the country £135 but Olive Young adds a charge for insurance (I think another reviewer said it’s £10 but the amount might depend on the size of the order) and this is included in the £135

Also the value of the items declared on the customs form is value of the item, not what you paid for it. So if you have discounts make sure you factor the full price when you’re adding up the total.

A rule of thumb I go by whenever I’m ordering from Korea is to not order more than £100 - £110 worth in one go. This gives you a buffer if anything else, like the insurance fees, are added. I have never been charged customs by keeping to this limit.

Also don’t order food. It’s a customs nightmare.

Anyway hope this helps

First purchase. Was a bit dubious after I read so many bad reviews of customs charges and parcels not turning up. It's been one week since I ordered and it's just arrived. Everything, including the freebies. I spent £80 so was really concerned about customs charges after so many people said they were charged them even when they were below the allowed import amount. I'm so pleased and knew I had to review to let people know they're not the fraudsters people claim them to be. I think you usually review when it's bad and people forget to review when they have a good experience.

Worst spammer ever!
Preferably avoid giving your main email address.
Store does not respond to emails.

Olive young is one of the best! Amazing products! There are a very wide range of products that suit a lot of skin types. There is bought amazing lig glosses for super cheap!! Amazing 👏 🤩

So i have been getting their ads a lot and as korean skincare is popular i decided to try it
The personal allowance for buying something online with out having to pay duty tax and customs is 135 pounds, so i kept under that which was 126 pounds and this is what i was sent in the invoice but to my surprise when delivering my parcel via DHL they asked for 50 pounds in taxes as the invoice they have is different and olive young adds an insurance of 10 pounds, which they never mention in their website nor sent to you in the invoice or mentioned anywhere.

And eventhough i have paid the dutytax i am still waiting for my parcel which is another whole bad experience with DHL.

I recently made my first purchase from Olive Young, and I was really looking forward to it. However, I was shocked to find that my purchase of CA$95.67 resulted in CA$34.55 in import duties and customs clearance service charges. This fee feels excessively high compared to my previous experiences with other sites like Stylevana and YesStyle, where I didn’t face such issues.

While I appreciate the variety Olive Young offers, the lack of transparency regarding potential extra charges before checkout is disappointing. This experience has left me hesitant to shop here again.

The shop looks very nice, apart from the fact it doesn’t ship to my country, Italy.

Brilliant service. Each order I have placed has been delivered from South Korea to the UK in a couple of days! Not only is the service first class but the products and pricing from Olive Young are fantastic. I have nothing but praise for them.