It's very easy to buy an ESIM from globalesim and we've now bought ESIMs for 5 different geographies. Two reasons for not being 5 stars: 1. no discount for repeat customers 2. I would really appr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve bought multiple esims here and they always work just fine. Also the price is very fair, better than most other providers! Today I had some trouble installing a new eSIM, no confirmation mail. But... See more
Company replied
My first eSIM for South Africa worked absolutely perfectly but I had an issue when I needed to get a second one. It installed exactly as it should do and I used it for a couple of hours, and then it... See more
Company replied
Had trouble starting the eSIM service but the rep Gerald helped me to get it started. He was clear in his instructions and we got the job done. Got my eSIM and it works ok.
Company replied
Company details
Written by the company
For over 18 years, GlobaleSIM has been a leading provider of reliable and secure mobile experiences, specializing in international roaming solutions. Built upon a foundation of excellence, we’ve empowered travelers and global citizens to stay connected across borders, offering seamless communication wherever their journeys take them. While we began by providing traditional physical SIM cards, our commitment to innovation has led us to expand our offerings, ensuring customers have access to the latest connectivity technologies. Today, we stand as a trusted partner, delivering cutting-edge mobile solutions that keep the world within reach.
Contact info
ul. Solipska, nr 3/5, lok. Miejsc., kod 02-482, WARSZAWA, Poland
- info@globalesim.app
- globalesim.app
4.2
Great
769 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Gerard really pulled through when I…
Gerard really pulled through when I most needed it and ensured I was able to use the service when I most needed it
27 May 2026
Unprompted review
Reply from globalesim.app
Thanks for sharing your experience! Our team always strives to be there for our customers in moments like these. It’s wonderful to know that Gerard provided the timely assistance you needed. Thank you for choosing GlobalESIM.app, and enjoy the rest of your trip!
Made an order and the initial…
Made an order and the initial connection wasn't actually working. I contacted the live chat and it was the quickest turn around I've ever seen. Mark was an absolute star and went through the settings and when that didn't work he gave me a replacement eSim which worked straight away. Very polite and quick. So happy! 🫡
26 May 2026
Unprompted review
Reply from globalesim.app
Thank you for sharing your experience! While we always aim for a seamless initial connection, we're glad to know that our live chat team was able to resolve the issue so efficiently. Mark’s quick thinking and polite support are exactly what we strive for at GlobalESIM.app. Thank you for your support, and enjoy the rest of your trip!
Reply from globalesim.app
Thank you so much for the 5-star review! We take pride in providing quick and efficient support, and we're glad John Roel was able to assist you so fast. We'll definitely pass your thanks along to him!
Safe travels,
The GlobalESIM Team
Worked perfectly fine for Denmark
Worked perfectly fine for Denmark, Can recommend.
15 May 2026
Unprompted review
Reply from globalesim.app
Thank you for the wonderful 5-star review! We're glad to hear that everything worked perfectly for you in Denmark.
Thanks for choosing us, and we look forward to keeping you connected on your future travels!
Safe travels,
The GlobalESIM Team
Had trouble starting the eSIM service…
Had trouble starting the eSIM service but the rep Gerald helped me to get it started. He was clear in his instructions and we got the job done. Got my eSIM and it works ok.
20 May 2026
Unprompted review
Reply from globalesim.app
Thank you so much for the 4-star review! We're glad to hear that despite the initial trouble starting the service, Gerald was able to guide you with clear instructions and get everything working smoothly for you. We’ll be sure to pass your thanks and great feedback along to him!
Safe travels and thank you for choosing us!
Best regards,
The GlobalESIM Team
Excellent service
Had a problem with my top-up. The website crashed. I contacted support via WhatsApp and Mark helpen me out within 1 minute. Awesome service and absolute good connection for our holiday in Albania.
Definitely recommend for future trips.
20 May 2026
Unprompted review
Reply from globalesim.app
Thank you so much for the incredible 5-star review! We're so glad to hear that even though the website crashed during your top-up, Mark was able to step in within a minute and resolve everything for you. Providing lightning-fast support is exactly what we aim for!
We're thrilled you had an absolute good connection for your holiday in Albania. Thanks for recommending us, and have a wonderful time!
Best regards,
The GlobalESIM Team
Problems with top up
The top-up is not working efficiently! But the respond is efficient!
4 May 2026
Unprompted review
Reply from globalesim.app
Hi Hans,
Thank you for your review. We're glad our team responded efficiently to assist you! We take any top-up issues very seriously and want to make sure you are 100% satisfied.
Please reach out to us at cs@globalesim.app with your order or account details. We want to personally review what happened with the top-up, ensure everything is working flawlessly, and add a complimentary credit to your account for the trouble.
We're here to help and make this right!
Best regards,
The GlobalESIM Team
Great service
Great service! The team is really kind- Mark did a great job! The app is easy to use
18 May 2026
Unprompted review
Reply from globalesim.app
Hi there,
Thank you so much for the 5-star review! We're glad to hear you found our app easy to use and that Mark did a great job assisting you. We’ll definitely share your lovely feedback with him!
Safe travels,
The GlobalESIM Team
Very happy with John Rorl’s assistance!!!
John Roel was really helpful, I was really satisfied with the experience!!!
15 May 2026
Unprompted review
Reply from globalesim.app
Hi Lior,
Thank you for the awesome 5-star review! We're thrilled to hear John Roel provided such great assistance. We’ll be sure to pass your kind words along to him—it will make his day!
Safe travels,
The GlobalESIM Team
Very poor
The SIM was difficult to load. I needed several calls to get it right. Then it would not call out. Then it completely disappeared. Eventually we agreed a refund was the easiest compromise. This just landed and was almost half what I paid. Never again.
14 May 2026
Unprompted review
Reply from globalesim.app
Hi Mark,
We are genuinely sorry for the frustrating experience. Regarding your refund, we always process the full amount as agreed. If you received only a partial amount, it might be due to a processing error or bank fees, and we want to fix this immediately.
Please reach out to us directly at cs@globalesim.app with your order details so we can check the transaction and ensure you receive the full balance without delay.
Best regards,
The GlobalESIM Team
Excellent customer support
I bought two eSIMs with 20 GB of European roaming at a great price. The eSIM worked perfectly on my iPhone, but I experienced some issues on a Huawei phone. I had to contact customer support, and I was very impressed with the service. The WhatsApp support team responded incredibly quickly and guided me through the issue step by step until it was resolved in a short time. Special thanks to John Roel for the excellent support.
14 May 2026
Unprompted review
Reply from globalesim.app
Thank you so much for the 5-star review! We're thrilled that our WhatsApp support team responded quickly and that John Roel successfully guided you through the Huawei setup. We’ll definitely pass your kind words along to him!
Safe travels and enjoy your 20 GB European roaming!
Best regards,
The GlobalESIM Team
The customer Service is top
The customer Service is top ! Gerald offered me very great help which solved my issue quickly. Amazing service !
13 May 2026
Unprompted review
Reply from globalesim.app
Thank you so much for the 5-star review! We're glad to hear that Gerald provided such great and quick assistance to resolve your issue. We'll be sure to share your awesome feedback with him!
Safe travels,
The GlobalESIM Team
Mark helped me to solve the technical…
Mark helped me to solve the technical issue quickly and it works well.
13 May 2026
Unprompted review
Reply from globalesim.app
Thank you for the 5-star review! We're glad Mark could help resolve the issue quickly. Safe travels!
The GlobalESIM Team
Good quick customer service
I had an issue with the qr code they gave me but Gerald helped me sort within 10 minutes. Cheap, easy and works well. Can't complain.
9 May 2026
Unprompted review
Reply from globalesim.app
Thanks for the fantastic feedback! We’re so glad you enjoyed our service and pricing. We appreciate your support and hope to stay connected with you on your next adventure!
Excellent support
I had an issue with my GlobaleSIM. Thanks to John Roel from the support team who quickly and comprehensively helped me to solve it.
7 May 2026
Unprompted review
Reply from globalesim.app
Welcome to the world of eSIM! We’re so happy John Roel made your first experience a great one. He is a valued member of our team, and he'll be delighted to read your feedback. Thank you for trusting us with your travel connection. Have an amazing journey!
My data stopped working but the…
My data stopped working but the customer service was responsive and sorted the issue. Thank you Gerald! Pleased to continue using this esim.
6 May 2026
Unprompted review
Reply from globalesim.app
Thank you for the amazing feedback! We're so glad John Roel could help you out and that you're satisfied with the service. Going the extra mile for our customers is what we do best. Enjoy the rest of your trip and stay connected! 🌟
I had issues topping up my esim
I had issues topping up my esim, and overall accessing my account (hence 4 stars). But I reached out via email, one of the team, John Roel replied rather quickly, so I got internet back. I appreciate the quick help.
3 May 2026
Unprompted review
Reply from globalesim.app
Thank you for the 4-star review! We appreciate your patience while we sorted out the top-up issue. It’s great to know John Roel provided the quick help you needed to get your internet back. Thank you for choosing GlobalESIM.app, and have a wonderful trip!
I went to europe and Egypt
I went to europe and Egypt, now I am in Colombia and the customer service is amazing for any problem I encounter with My data and voice connection. Thanks to Gerald for the last help
2 May 2026
Unprompted review
Reply from globalesim.app
"Thank you for the 5-star review! We're thrilled that Global eSIM is keeping you connected worldwide. Gerald will be very happy to hear his help was appreciated. Safe travels in Colombia and beyond!"
Reply from globalesim.app
"Thank you for the feedback! We’re proud of our team, and we're happy to hear that John Roel provided the support you needed. We appreciate your trust in GlobalESIM.app and hope you have a great trip!"
Always great experience from the team…
Always great experience from the team with great help. John Roel was great today and resolved my issue quickly.👍
22 April 2026
Unprompted review
Reply from globalesim.app
Thank you for the 5-star rating! We are thrilled that John Roel was able to provide such great help today. Providing fast and effective support is what we aim for every day. Thanks for being a loyal customer!
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