It's very easy to buy an ESIM from globalesim and we've now bought ESIMs for 5 different geographies. Two reasons for not being 5 stars: 1. no discount for repeat customers 2. I would really appr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve bought multiple esims here and they always work just fine. Also the price is very fair, better than most other providers! Today I had some trouble installing a new eSIM, no confirmation mail. But... See more
Company replied
My first eSIM for South Africa worked absolutely perfectly but I had an issue when I needed to get a second one. It installed exactly as it should do and I used it for a couple of hours, and then it... See more
Company replied
Had trouble starting the eSIM service but the rep Gerald helped me to get it started. He was clear in his instructions and we got the job done. Got my eSIM and it works ok.
Company replied
Company details
Written by the company
For over 18 years, GlobaleSIM has been a leading provider of reliable and secure mobile experiences, specializing in international roaming solutions. Built upon a foundation of excellence, we’ve empowered travelers and global citizens to stay connected across borders, offering seamless communication wherever their journeys take them. While we began by providing traditional physical SIM cards, our commitment to innovation has led us to expand our offerings, ensuring customers have access to the latest connectivity technologies. Today, we stand as a trusted partner, delivering cutting-edge mobile solutions that keep the world within reach.
Contact info
ul. Solipska, nr 3/5, lok. Miejsc., kod 02-482, WARSZAWA, Poland
- info@globalesim.app
- globalesim.app
4.2
Great
770 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Speaking to customer service through…
Speaking to customer service through email was so smooth. I was put with Mark and he was so helpful not to mention responding within seconds! Literally.
Highly recommend.
24 June 2026
Unprompted review
Reply from globalesim.app
Thank you for the 5-star review! We are so glad to hear that Marc was able to resolve your problem. We truly appreciate your feedback and are always here to help if you need anything else!
Thank you Marc for solving my problem !
Thank you Marc for solving my problem !
20 June 2026
Unprompted review
Reply from globalesim.app
Thank you for the 5-star review! We are so glad to hear that Marc was able to resolve your problem. We truly appreciate your feedback and are always here to help if you need anything else!
Easy
Easy, good price, will use it again, fast Customer service, Mark helped me within 2mins
20 June 2026
Unprompted review
Reply from globalesim.app
Thank you for the fantastic review! We are so pleased to hear that you found our service easy to use, enjoyed the pricing, and received fast support from Mark. We look forward to serving you again soon!
Reply from globalesim.app
Thank you for the 5-star review! We are so glad to hear that Joan was able to help you quickly and resolve your problem. We truly appreciate your feedback!
John Roel was very helpful when my top…
John Roel was very helpful when my top up wouldn't activate, great service.
19 June 2026
Unprompted review
Reply from globalesim.app
Thank you for the 5-star review! We are so glad to hear that John Roel provided you with great service and was able to help you activate your top-up. We appreciate your feedback
Johnroel did his best definitely I will…
Johnroel did his best definitely I will comeback becàuse of him
20 May 2026
Unprompted review
Reply from globalesim.app
Thank you for the wonderful 5-star review! We are delighted to hear that John Roel went above and beyond for you, and we truly appreciate your loyalty. We look forward to seeing you again!
Joan was exceptional
Joan was exceptional! She provided the best service there is. Definitely will be availing this service again on my next trip because of her.
15 June 2026
Unprompted review
Reply from globalesim.app
Thank you for the wonderful 5-star review! We are so pleased to hear that Joan provided you with exceptional service. We truly appreciate your kind words and look forward to serving you again on your next trip!
My customer assistant
My customer assistant, John Roel, was very efficient at solving a problem for me so I could return to using the eSIM. Excellent service by John! Thank you.
18 June 2026
Unprompted review
Reply from globalesim.app
Thank you for the wonderful 5-star review! We are so pleased to hear that John Roel provided you with such efficient service and helped you get back to using your eSIM. We truly appreciate your kind words!
Joan was great
Joan was great. Solved my issue with ease in under 3 minutes, good job!
15 June 2026
Unprompted review
Reply from globalesim.app
Thanks for the awesome feedback! Joan is a rockstar, and we're happy she could help you out so fast. Enjoy your fully connected journey!
I had a problem with the duration of my…
I had a problem with the duration of my plan, and they (Joan was the name of the person who helped me) fix it in just a few minutes, which was really great. Very responsive and helpful.
15 June 2026
Unprompted review
Reply from globalesim.app
Thanks for sharing your experience! We know that plan issues can be stressful when traveling, so we're thrilled that Joan stepped in and fixed it so quickly. Thank you for choosing GlobalESIM.app, and have a wonderful, fully connected journey!
Excellent service /perfect customer service and support
It’s not my first time with Global eSIM and it won’t be my last time, I love the way they take care of of their customers, if you have a issue, the support team take care of you with quick response and personalized support. Excellent service very good job! Thank you so much
15 June 2026
Unprompted review
Reply from globalesim.app
Thank you for the wonderful feedback! We are incredibly proud to be your go-to choice for eSIMs. Knowing that our support team delivers the quick and personalized care you deserve means everything to us. Thank you for choosing Global eSIM again, and have an amazing trip!
Great prices and excellent customer…
Great prices and excellent customer service from globalesim. I have ordered twice and had to cancel due to tensions in Dubai and I was quickly and efficiently refunded with no problems. Service response from John Roel was within minutes and impressive!
No question I will be ordering with them again - great job!
12 June 2026
Unprompted review
Reply from globalesim.app
Thank you for sharing your experience! We believe that excellent customer service is just as important when plans change as it is when buying. We're proud of John Roel for his impressive and quick turnaround with your refund. Thank you for choosing Global eSIM, and we look forward to keeping you connected on your next trip!
I received excellent customer service…
I received excellent customer service from John Roel, he was of great help
11 June 2026
Unprompted review
Reply from globalesim.app
Thank you so much for the 5-star review! We are delighted to hear that John Roel provided you with excellent customer service and was of great help. We will be sure to pass your kind words along to him! Safe travels and enjoy your connection!
Customer service very helpful
At first it didn't work, and customer service was very helpful. A customer service representative named John Roel has helped me resolve the issue in minutes.
It's now working fine
11 June 2026
Unprompted review
Reply from globalesim.app
Thanks for sharing your experience! We're glad to hear that everything is working perfectly now and that John Roel was able to turn things around so quickly. Our support team is always here to help whenever you need us. Have a fantastic journey!
I bought an eSIM and never installed…
I bought an eSIM and never installed one before. However I managed and it was really easy. Then in the app I could see it was active but couldn’t find it in my iPhone settings. Contacted them by WhatsApp and they helped me out within a few minutes. With patience and very kind. So till this far I am really satisfied by them!!
9 June 2026
Unprompted review
Reply from globalesim.app
Thanks for sharing your story! We know how confusing it can be when an eSIM doesn't show up where you expect it to in your phone settings. We are thrilled that our team was able to sort it out for you within minutes. Thank you for choosing us for your first eSIM experience, and have a fantastic trip!
Really amazing service with great…
Really amazing service with great prices, support is always there to help, highly recommended.
7 June 2026
Unprompted review
Reply from globalesim.app
Thank you for the wonderful feedback! Providing amazing service at great prices is exactly what we aim for, and it’s fantastic to know our support team gave you that peace of mind. Thank you for choosing Global eSIM, and have a safe and wonderful trip!
Excellent service from John Roel
Excellent service from John Roel! Thanks
5 June 2026
Unprompted review
Reply from globalesim.app
Thank you so much for the 5-star review! We're thrilled to hear you received excellent service from John Roel. We'll be sure to pass your thanks along to him. Safe travels!
I really struggled with setting up my…
I really struggled with setting up my e-sim and was a bit stressed and felt silly but John Roel was very quick to respond and very nice and sorted out all my problems asap!!
5 June 2026
Unprompted review
Reply from globalesim.app
Thanks for the amazing feedback! There's no need to feel silly—we're just happy John Roel could step in so quickly and take the stress away. He will be thrilled to hear his help was appreciated. Have a wonderful journey and stay beautifully connected!
John Roel 👍👍
5 June 2026
Unprompted review
Reply from globalesim.app
Thank you for the 5-star review! 👍👍 We totally agree, John Roel is awesome. We'll be sure to pass your thumbs-up along to him. Safe travels and stay connected!
Although I had issues installing the…
Although I had issues installing the eSIM, customer service were very helpful, Roel, few emails and I was all set.
Best
31 May 2026
Unprompted review
Reply from globalesim.app
Thanks for sharing your experience! We know that setting up an eSIM can sometimes require a little extra help, and we’re glad Roel was there to provide a quick turnaround. Thank you for your support and for choosing GlobalESIM.app. Have a wonderful and connected journey!
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