In general, Global YO’s service was good. My challenge has been the local network (Telcel). Before purchasing services from Global YO I purchased 2 plans (one for myself and one for my wife). 5g tour... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Data services are pretty good, I’ve used across India and Bali and service is fine. Calling was difficult and confusing, i regret purchasing that add on. Support team are better than most but take an... See more
Company replied
I have been using Global Yo’s eSIM cards for several years now, as I travel frequently and this allows me to stay in easy contact with my loved ones back home. I find the price–performance ratio to... See more
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I took a 3 day plan for georgia. On the 2nd day the network went and dint come back even though the plan was active. In fact the helpdesk advised that i manually select a certain network but that net... See more
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Company details
About Global YO
Written by the company
Global YO is a travel eSIM that does more than data. Get high-speed mobile data in 200+ destinations from $0.39/day, plus in-app VPN, real-cheap international calls, smart trip recommendations, and a map curated for what locals actually use. It's Real Connectivity, built for how you actually travel.
What is Global YO?
Global YO is a digital SIM (eSIM) for international travelers. Install it once, activate it when you land, and you've got data in 200+ destinations — no contracts, no roaming fees, no swapping physical SIM cards.
In V2, Global YO grew up. Beyond mobile data, every plan now includes built-in VPN, an upgraded international calling feature, AI-powered travel recommendations, and a map of the places locals actually love.
How does it work?
- Download the Global YO app from the App Store or Google Play.
- Choose a plan for your destination — local, regional, or global.
- Install your eSIM via QR code (under 60 seconds).
- Turn it on when you land. You're connected.
What's new in V2
- In-app VPN — included on every plan; unblocks WhatsApp, banking, streaming wherever you are
- YO Calls — $6 in international calling credit for $2.99; outbound calls from a temporary Global YO calling number
- Smart chat — ask in plain language, get a real recommendation back
- The new map — real ratings, walking distance, the spots locals actually love
- Bigger referrals — send a friend, get 50% of their first plan back in YOYO$
Plans available in 200+ destinations, including:
Spain · Japan · Italy · France · Mexico · Thailand · Portugal · Greece · United States · United Kingdom · Germany · Brazil · South Korea · United Arab Emirates · Vietnam · Morocco · Indonesia · Turkey · Australia · Canada — and 180 more destinations.
Why Global YO?
- Mobile data in 200+ countries from $0.39/day
- Plan durations from 1 day to multi-month
- Data-only eSIM, activates in under 60 seconds via QR code
- In-app VPN at no extra cost
- International calling credit (YO Calls)
- AI-powered travel recommendations and a curated map
- Multi-operator coverage in major destinations
- YOYO$ token rewards — earn on every plan, spend on future plans
- Plus: indie movies, watch parties, live shows, games
Who is Global YO for?
- Frequent travelers who want one app for the whole trip
- Digital nomads who need connectivity that follows them across borders
- Business travelers who need calls, data, and unblocked apps everywhere
- Anyone tired of roaming fees or fumbling with physical SIMs
FAQ
How much does it cost?
Plans start at $0.39/day. Pricing varies by destination, plan duration, and data allowance.
Can I make international calls?
Yes. YO Calls lets you make outbound international calls from a temporary Global YO calling number — $6 in credit for $2.99. Useful for hotels, restaurants, embassies, anyone not on WhatsApp. The number isn't permanent and isn't tied to your account between trips.
What are YOYO$?
YOYO$ are Global YO's in-app token. 100 YOYO$ = $1 USD. Earn on every plan and referral, spend on future plans (up to 100% off). No expiry as long as you earn at least once per calendar year.
What devices work with Global YO?
Any eSIM-capable phone. Most iPhones (XS and newer) and major Android phones (Pixel 3+, Samsung Galaxy S20+, etc.) support eSIMs. See the full compatibility list in the app.
Can I use my regular SIM at the same time?
Yes. Most modern phones support multiple SIMs simultaneously. Keep your primary line active for calls and 2FA from home, use Global YO for travel data and international calling.
Support
- In-app chat
- Help Center: FAQs
- Email: support@globalyo.com
Connect with us
- Website: www.globalyo.com
- Instagram: @globalyo_
Headquarters
749 E 135th St, Bronx, NY 10454, United States
Legal name
Yoverse Inc.
Contact info
201/202 749 E 135th St, Bronx, 10454, New York, United States
- isabel.balee@yomobile.com
- globalyo.com
4.1
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
eSim didn't activate, useless support
I ordered a sim and installed it on a Google pixel 8. when installed it did not activate. I've now spent 2 days trying to get it activated with support but they have been slow to respond and keep sending me their troubleshooting guides which I have been working through multiple times. They are avoiding providing a refund or re-issuing another eSim. I wouldn't bother again with them.
30 June 2025
Unprompted review
Reply from Global YO
Hi Reece,
I want to personally thank you for sharing your experience, even if it was not what we aim for. 😞 I'm Ricardo, Customer Service Manager here at Global YO, and I’m truly sorry you encountered this situation.
I completely understand how frustrating it must be to troubleshoot the same issue repeatedly, especially when you’re looking forward to your travels. I’d love the chance to personally look into your case and work on a resolution with you. Please email me directly at ricardo.mendez@yomobile.com so I can take care of this myself.
We’re here to help — and we really want to make this right. 💚
Just READ through the reviews, they're all the same wording!
The reviews here are all VERY suspect and I honestly don't believe they are legit, it's so easy to see they've all been written by the same couple of people!
1 July 2025
Unprompted review
Reply from Global YO
Hi Bev,
I’m Ricardo Mendez, the Customer Service Manager at GlobalYO. I truly appreciate your feedback and understand your concern. I’d love the opportunity to talk with you directly and clear up any doubts. Please email me at ricardo.mendez@yomobile.com — I’ll personally respond and assist.
We’re here to build trust, one traveler at a time. 🙏
Useless!!!
So many fake reviews here omg !!!! Basically esim won't connect and good luck getting stranded abroad without the data you purchased . If you bug them afterwards you will get a refund . I have deleted the app and esim profile and won't bother again .
18 June 2025
Unprompted review
Reply from Global YO
Hi Nick,
We’re really sorry to hear that this was your experience, and we appreciate you taking the time to share it — even when it’s difficult feedback. Your trust is something we take very seriously, and it’s clear that we let you down. That’s not something we take lightly.
It shouldn’t take multiple follow-ups to get support or clarity, especially when you’re abroad and relying on us to stay connected. We'd like the opportunity to investigate exactly what went wrong so we can not only help you but prevent the same issue for others.
Please write to me directly at ricardo.mendez@yomobile.com — I’m the Customer Service Manager, and I’ll personally look into your case. Your experience matters, and we’d love the chance to turn things around if you'll let us.
Warm regards,
Ricardo M.
YO Mobile 💚
Very good
Very cheaper than what my friends were paying. I got 20GB for half the price in India. Thank you Global YO
17 June 2025
Reply from Global YO
Hey Bonnie! 🙌🌼It’s amazing to hear how much you saved during your trip to India – and we’re so glad you got reliable service with it, too. Getting 20GB at half the price is the kind of story we love sharing!
With travel costs rising everywhere, our goal is to provide top-tier data at budget-friendly prices, and hearing your feedback tells us we’re on the right track.
🌠 Wishing you many more connected and carefree adventures. Let us know when you're ready for your next one – we’ll be here!
Reply from Global YO
Hi Paul! 📱😊Thank you for this short but powerful review! We’re all about making things easy and affordable – no hidden fees, no complex activation steps. We’re so glad you experienced just how simple our service is.
Every new traveler that joins Global YO helps us get better at what we do, and we hope you’ll continue traveling with us by your side.
🌟 Happy holidays and even happier journeys ahead!
Easy to install and activate and…
Easy to install and activate and deliver what was promised.
8 June 2025
Reply from Global YO
Easy to install and activate and deliver what was promised.
eSIM didn’t work!
eSIM didn’t work. I counted on having internet at my destination but was then stuck cause nothing I tried worked and support didn’t help or answer me at all. I tried to sort this out for hours which ruined my whole day. They refunded me but I even lost money on the refund cause the exchange rate was different than when I bought it so I got a lower amount back then I paid. Next day I bought another eSIM from a different provider and it worked immediately. Don’t bother with this company this apparently happens often.
Update: They’re trying their best to get Trustpilot to remove my review even though I had an experience that I can prove and they know it. Makes them look even worse.
10 June 2025
Unprompted review
Reply from Global YO
Hi Mia 💔
First and foremost, I want to sincerely apologize for the frustrating experience you had. Traveling without internet—especially when you expected to be connected—is incredibly stressful, and I deeply regret that our service fell short of your expectations when it mattered most.
While I’m relieved to hear you received a refund, I completely understand that it doesn't make up for the inconvenience you faced, the time lost trying to troubleshoot, or the difference in exchange rates. That’s not how we want our customers to remember us.
I’d love the chance to turn this around for you. Please send me an email at ricardo.mendez@yomobile.com — I’m the Customer Service Manager here at Global YO, and I’d be happy to personally look into your case, offer clarity, and do everything I can to improve your experience moving forward.
Thank you again for your honest feedback. You’ve helped us identify areas we still need to work on, and we truly appreciate the chance to do better. 🙏
Warm regards,
Ricardo Mendez
Customer Service Manager
Global YO 💚
Everything works well every time.
Everything works well every time.
Value for money.
Different options, duration length and data volume.
5 June 2025
Reply from Global YO
Hi Bavu! 💚
Wow, thank you so much for this lovely feedback! It truly means the world to us that you're consistently having great experiences with Global YO. Knowing that our service works well every time is the kind of win we work so hard for! 🏆
We're also super glad to hear you’ve found value in the different options we offer — whether it’s data volume, plan duration, or pricing, we aim to provide the right choice for every kind of traveler. ✈️ Whether you’re hopping between countries or staying put, we’ve got your back with flexible, reliable connectivity.
Your satisfaction fuels our mission to keep improving and innovating for our community of global explorers 🌍.
Thanks again for being part of the YO family!
We’ll be right here when your next adventure calls.
Con cariño,
— The Global YO Team 💚✨
Great options for everyone
Quick, easy way to buy eSIM with lots of different options and price points
12 June 2025
Reply from Global YO
Hey JB! 🙌
We’re thrilled to hear that your experience was fast, easy, and full of choices — that’s exactly what we designed Global YO to be! 🚀
In today’s world, especially when you’re crossing borders or managing work and travel at the same time, simplicity matters. We’re proud to offer flexible eSIM plans that let you connect without the usual stress of searching for local SIMs or waiting in line at airports. 💼🌍
Thank you for highlighting our variety — whether you're going with a short-term plan or something more robust, we’re happy to support your digital journey. The YO team is always here 24/7 in case you need help choosing or activating your next plan.
We hope to see you again soon, JB. Thanks for trusting Global YO — and for being part of our growing community. Let’s stay connected! 💚📶
¡Let’s YO!
Reply from Global YO
Hi Bina! 💚
We’re really sorry to hear that your eSIM installation didn’t go as expected — that’s definitely not the smooth experience we want you to have. 😞 Sometimes a small detail in the phone settings or a mismatch during setup can cause big headaches, and we understand how frustrating that can be when you're counting on a quick connection.
But please don’t give up on us just yet! 🌟 I’d love the opportunity to turn this around for you personally. I’m Ricardo Mendez, the Customer Service Manager here at YO Mobile, and I’m ready to jump in and help you directly.
Could you please send me a message at ricardo.mendez@yomobile.com? 📩 Just say “Hi Ricardo, I’m Bina from Trustpilot” — I’ll take it from there and do everything I can to make some magic happen ✨
Looking forward to hearing from you soon and making this right!
Let’s YO! 🙌
Warm regards,
Ricardo 💫
Customer Service Manager
Global YO
I arrived in Japan (Narita) and the…
I arrived in Japan (Narita) and the eSim didn't work. No obvious way to get help through their app. I purchased an eSIM from a competitor once in Japan abd jt worked right away on my Gakaxy S23 ultra.
18 May 2025
Unprompted review
Reply from Global YO
Dear Cee,
Thank you for taking the time to share your experience. I'm truly sorry to hear that things didn’t go smoothly when you landed in Japan — especially during such an important travel moment.
We understand how frustrating it can be to arrive in a new country and not have your connection work immediately, especially when you're depending on it for transportation, communication, or just peace of mind. While there are sometimes device compatibility issues (particularly with certain carriers and models like the Galaxy S23 Ultra), this should never affect your ability to get support.
The fact that you weren’t able to easily reach us through the app is deeply concerning, and I want to personally look into what went wrong and how we can make this right.
Please email me directly at ricardo.mendez@yomobile.com — I’m the Customer Service Manager and I want to ensure that you’re not only heard but also helped in a meaningful way 💚
Thank you again for your honesty — your feedback is how we grow and improve.
Warmest regards,
Max – Customer Service Manager
Hello everyone
Hello everyone, I use Glabal Yo in last holidays in Turky, the exprience was good, was cheap and all times connected, I recommend
12 May 2025
Reply from Global YO
Hi Matias! 🇹🇷✨
Thank you so much for trusting us during your holiday in Turkey! We’re thrilled to know Global YO gave you a smooth and cost-effective connection the whole way through.
Reliable service and great value — that’s our promise, and it’s amazing to hear it worked perfectly for you.
We hope you had a beautiful adventure, and we can’t wait to support your next one! 🌍💚
— Your Global YO Team
I lost connection suddenly and I still…
I lost connection suddenly and I still have data.
Yolanda is not working.
Seems impossible to reach out to someone
17 May 2025
Reply from Global YO
Hi Will 🙏
I'm truly sorry for the frustration and confusion you’ve experienced. A sudden loss of service — especially while abroad — can be incredibly stressful, and it’s deeply concerning that you couldn’t reach us when you needed help most. That’s not the standard we want to uphold.
Please allow me to step in personally. I’d love to look into your case, figure out what went wrong, and offer a resolution. Kindly send me a direct message at ricardo.mendez@yomobile.com and I’ll take care of it with urgency.
Your peace of mind and trust are very important to us, and I want to make this right for you. 💬
Warmly,
Ricardo M. – Customer Service Manager
Hugh issue with connection
Getting connected is extremely difficult need to contact support for assistance.
10 May 2025
Reply from Global YO
Hi Charlie,
I'm truly sorry for the frustrating experience you had when trying to connect. That is not the kind of welcome we want any of our travelers to have 😞. We designed Global YO to be easy, fast, and stress-free — so hearing this feedback helps us grow.
I’d love the chance to personally look into what went wrong and make it right. Please email me directly at ricardo.mendez@yomobile.com — I’m the Customer Service Manager and I’ll take care of your case myself to ensure we turn this experience around 💚.
We appreciate your honesty, and we really do hope to earn back your trust soon.
Warm regards,
— Ricardo Mendez, Customer Service Manager
Reply from Global YO
Hey Hale! 🙌
Thank you so much for taking a moment to share your thoughts. It’s awesome to hear you found value not just in the price but in how well it all worked! 💚 We’re here to make travel connectivity smooth, affordable, and reliable — no stress, just signal.
If you ever need help or want to explore new destinations with Global YO, just know your Ninjas are one message away. Wishing you more amazing adventures ahead! ✨
Let’s YO! 🌍💥
– Ricardo Mendez, Customer Service Manager
I used global yo for the first time in…
I used global yo for the first time in Athens, it worked very well. I will recommend to my friends
19 May 2025
Reply from Global YO
Dear Zeynep,
Thank you, thank you, thank you! 💚 We’re so glad your first Global YO experience in Athens was such a success. Whether you were wandering through Plaka, snapping pics near the Acropolis, or just staying in touch with loved ones, we’re proud to have kept you connected. 🇬🇷📶
Your trust — and the fact that you're recommending us to your friends — means the world to us 🌍. Word of mouth is the heartbeat of our community, and nothing makes us prouder than knowing that our users want to share their experience.
We’ll be cheering for you on every future trip — and when your friends are ready to try Global YO, we’ll be here with open arms and strong signal! 💪📡
Reply from Global YO
Hey Jovan! 😊
Thank you so much for your kind words and for choosing Global YO. Hearing that you found our service both easy to use and affordable makes us incredibly happy — because that’s exactly what we’re working for every day. 🙌💚
We believe everyone deserves access to fast, simple, and reliable data, no matter where they’re headed or how far they roam. So to know that we’ve helped make your journey smoother — that’s the best reward we could ask for.
Don’t hesitate to come back when your next adventure calls — we’ll have your eSIM ready in just a few taps! 📲✈️🌍
Very GOOD apps
18 May 2025
Reply from Global YO
🌟 Hey Jondel!
Thank you so much for taking the time to leave us this amazing review — even if it was short and sweet, it truly made our day! 💚 We're beyond happy to hear that you're enjoying the app and that it’s working well for you 🙌✨
At Global YO, we pour a lot of love and effort into creating an experience that’s not only reliable but also effortless, so that wherever you go — whether it’s for work, adventure, or something in between — you can count on us to keep you connected 🌍📱
If you ever have suggestions, ideas, or just want to share more about your journey, we’d love to hear from you. Your feedback helps us improve and continue building a service that travelers actually love using 💬💡
Thanks again for trusting us, and we hope we’re always your first choice when it comes to staying connected on the go. Here’s to more smooth, stress-free travels ahead! 🎒✈️
Warm regards,
Ricardo M.
Customer Service Manager
Global YO 🌟💬
I pay but i can’t connect the esim
17 May 2025
Reply from Global YO
Hi Fabio,
I’m truly sorry to hear about your experience — this is absolutely not what we want for any of our customers. If you paid for your eSIM and were unable to connect, that’s something we take very seriously and want to help fix as soon as possible. 🙏
I’m Ricardo, the Customer Service Manager at Global YO, and I would love to personally assist you and make this right. Please reach out to me directly at ricardo.mendez@yomobile.com so we can review your case in detail and provide a resolution.
We’re here for you — and committed to ensuring you have the experience you deserve. 💚
Looking forward to hearing from you,
Ricardo M.
Customer Service Manager, Global YO
Do NOT use Global YO in Japan
I've used Global YO in South America, New Zealand South Korea and Japan
Do not use them in Japan connection is very very slow. Messaging works, but websites don't load. They tried to troubleshoot it didn't work so they just close ticket and pretend it never happened. Terrible customer service. I have expected some sort of compensation after explaining how because of connection I lost money on confirmations while visiting World Expo. QR codes and reservations are everywhere in Japan. Do yourself a favor go with other providers.
10 April 2025
Unprompted review
Reply from Global YO
Dear Er,
First of all, we’re so sorry to hear about your experience in Japan, and we want you to know we take this very seriously. This is Ricardo Mendez, the Customer Service Manager at Global YO, and I want to personally apologize for the frustration and inconvenience this caused. 🙇♂️
Japan is a deeply connected country, and we understand how important fast data is — especially when everything depends on QR codes, online confirmations, and real-time bookings. If your connectivity impacted your trip or caused financial loss, it’s absolutely not the experience we want any of our users to go through.
It deeply concerns me that you felt your support ticket was ignored or closed without resolution — that’s not how we operate or how we want our users to feel. I would love the opportunity to look into this case personally and make things right.
Please send me a message directly at ricardo.mendez@yomobile.com — I promise to handle this with the attention and care it deserves 💚 Your feedback is incredibly valuable to us, and we’re committed to learning from this and doing better.
Warm regards,
Ricardo Maximiliano Briseño Mendez
Customer Service Manager – Global YO 🌍✨
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