Gloomland Reviews 

146
TrustScore 3 out of 5

3.0

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Rated 4 out of 5 stars

I got my stuff a few months back but I wanted to mention my experience since I saw there were a lot of ppl leaving bad ones and calling it a scam. I am not sure if they do drop shipping, but the item... See more

Rated 1 out of 5 stars

Sending me emails about being an ambassador that I’d receive’ discounts’ and ‘ Amazing perks’. If a company wanted you to represent them you’d be sent free items to display or wear - not be ch... See more

Rated 4 out of 5 stars

I received the product I've order and it was in good condition and it also looks good. They've given me some discount too. I just didn't give 5 starts as I was told I'd become brand embassador and so... See more

Rated 1 out of 5 stars

Placed an order in October, it has never arrived. Sent multiple emails which they initially responded to, claiming they were looking into it. Never received the items or refund and now they’ve stopped... See more

Company details

  1. Ladies' clothes shop

Information provided by various external sources

Dear GLOOMLAND family As a business that operates globally we, like many businesses around the world, will be impacted by the ongoing COVID-19 pandemic. Given the changing landscape of the situation with continual live updates happening, we have been proactive in putting protocols in place to ensure the safety and well-being of our teams and our customer base. Our head office team is currently working remotely with a rotational skeleton crew onsite in order to support the physical infrastructure we have. We have adopted best practice guidelines within our warehouse teams to ensure that we are able to operate in a safe environment. We will continue to review these practices on an ongoing basis to ensure our teams are well informed and continue to function in a safe and professional environment. Hygiene best practices have been implemented across all our business units and are mandatory, as well as adopting social distancing measures. The landscape for deliveries is also continually changing, with different countries and governments updating their position on this on a daily basis. We will endeavour to get orders out as quickly as possible, however please be mindful there may be delays due to the unprecedented circumstances we find ourselves in. Your local governmental websites will provide the best source of relevant and accurate information, and most courier companies have information on their websites detailing the impact of their services in certain geographic locations. Stay safe and thank you for continued support of GLOOMLAND. COVID-19 FAQs ARE YOU STILL ACCEPTING ORDERS Yes - we are open as normal. ARE YOU STILL SHIPPING ONLINE ORDER? Yes - however due to the current COVID-19 situation there will be delays for certain domestic and international locations. If we are unable to ship your order we’ll update you as soon as possible and orders will be held until we can fulfil them. HOW WILL I KNOW IF MY ORDER IS DELAYED? You can track your order with your order number and email address . You can also find up to date information on the shipping carriers website. IS YOUR CUSTOMER SERVICE TEAM STILL AVAILABLE TO CONTACT? Yes - our team is on standby to help with any questions you have. You can contact us at contact@gloomland.com I NEED EXTRA TIME TO SEND ITEMS BACK No problem - we have extended our return policy from 14 to 28 days. If you require assistance please check our return policy HOW CAN I STAY UPDATED ON THE COVID-19 SITUATION? We will be updating this page on a regular basis so check back for the latest updates.


Contact info

3.0

Average

TrustScore 3 out of 5

146 reviews

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3.0

All reviews

(146)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product

Great product and great customer service. I love the shirt i got. It's comfy, nice material . I'm very picky about everything but this one was 10/10

16 September 2020
Unprompted review
Rated 1 out of 5 stars

Worst Experience of My life

First of all, I'm never the type to pull a Karen and leave a bad review. This is honestly the worst experience I have ever had with a company. I am streamer looking for brands to recommend to my community. This is not about the money to me whatsoever. I ordered a shirt from them in a 2x because it was the largest size they had and I am a plus size girl. Now, their sizing is in the UK so I am not altogether surprised that it didn't fit me. However, I would expect that it wouldn't QUITE fit not what actually happened where I couldn't even get the shirt over my shoulders. This shirt is a US Medium easy. They told me the 40% off coupon was for the whole store and when I said I wanted to buy jewelry they told me the code was only for clothes and boots. So, if you have any curves whatsoever, do not trust this brand to make you look good. I feel cheated and like I wasted forty dollars to be an ambassador for a brand that isn't truly open to the plus size community. I waited a month to get my order and once I got it, customer service never responded to me when I requested the ability to return my order.

16 September 2020
Unprompted review
Rated 5 out of 5 stars

Great customer service and quick reply…

Great customer service and quick reply when help needed. The quality of the material for the dress I got is perfect and so comfortable. I love alt clothes and this shop totally brought my attention. Can’t wait to see new things come in.

12 September 2020
Unprompted review
Rated 1 out of 5 stars

Gloomland instagram scammers

Gloomland sadly is an instagram scam shop that hunts low follower accounts that want to grow audience and they offer you to be an ambassador of their brand. You feel amazed, finally your first offer! But not. They will say that they give you 40% discount for the full shop and after the first purchase they will post your pic using their brand and will send you products month by mont for free. Lies. Then if you try to purchase something that isn't that expensive, like jewelry, they say that the code that applied to ALL the shop, doesn't apply for accesories. Also, they will tell you that they will send free products when they'll have new collections (that is not every month) and after two months of purchasing their stuff. And all these lies changed in one message. How could you trust that? Also, their hashtag is more used to warn people about their scam rather than people showing their products proudly. Some people just don't care about bad reputation. Be aware.

12 September 2020
Unprompted review
Rated 5 out of 5 stars

Iove this brand

Iove this brand! As one of their current brand ambassadors I’m truly appreciate of their quick shipping, great communication with customers and product quality let alone the fabulous designs. Love 💓 love 💓 love 💓

12 September 2020
Unprompted review
Rated 5 out of 5 stars

Great company

Quick replies, good quality clothes and wicked designs I would buy again :)

10 September 2020
Unprompted review
Rated 5 out of 5 stars

Inuysha Dress

The fabric is very comfortable and is creating gorgerous figure. I recommend this dress as it fits perfectly and looks amazing. Likewise, the brand is very qualitative and reliable. Communication is kind and sweet.

10 September 2020
Unprompted review
Rated 4 out of 5 stars

Product received in good quality

I received the product I've order and it was in good condition and it also looks good. They've given me some discount too. I just didn't give 5 starts as I was told I'd become brand embassador and so far no photos were featured, also the steps given before and after purchase were different.

10 September 2020
Unprompted review
Rated 5 out of 5 stars

I love Gloomland

I love Gloomland. The quality and price are amazing. I love how spooky and cozy my new joggers are! I will definitely keep wearing Gloomland <3

9 September 2020
Unprompted review
Rated 4 out of 5 stars

They have a really good service

They have a really good service, and cool stuff! It took some time with the shipping (but pretty common when you order out from your country). I’m really happy with my products 😊

8 September 2020
Unprompted review
Rated 5 out of 5 stars

Amazing

Just received my order and I am obsessed and even more excited for hoodie season because I am going to live in this. It’s light and breathable and will be perfect for putting my leather jacket over it ❤️

7 September 2020
Unprompted review

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