Gloomland Reviews 

146
TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

I got my stuff a few months back but I wanted to mention my experience since I saw there were a lot of ppl leaving bad ones and calling it a scam. I am not sure if they do drop shipping, but the item... See more

Rated 1 out of 5 stars

Sending me emails about being an ambassador that I’d receive’ discounts’ and ‘ Amazing perks’. If a company wanted you to represent them you’d be sent free items to display or wear - not be ch... See more

Rated 4 out of 5 stars

I received the product I've order and it was in good condition and it also looks good. They've given me some discount too. I just didn't give 5 starts as I was told I'd become brand embassador and so... See more

Rated 1 out of 5 stars

Placed an order in October, it has never arrived. Sent multiple emails which they initially responded to, claiming they were looking into it. Never received the items or refund and now they’ve stopped... See more

Company details

  1. Ladies' clothes shop

Information provided by various external sources

Dear GLOOMLAND family As a business that operates globally we, like many businesses around the world, will be impacted by the ongoing COVID-19 pandemic. Given the changing landscape of the situation with continual live updates happening, we have been proactive in putting protocols in place to ensure the safety and well-being of our teams and our customer base. Our head office team is currently working remotely with a rotational skeleton crew onsite in order to support the physical infrastructure we have. We have adopted best practice guidelines within our warehouse teams to ensure that we are able to operate in a safe environment. We will continue to review these practices on an ongoing basis to ensure our teams are well informed and continue to function in a safe and professional environment. Hygiene best practices have been implemented across all our business units and are mandatory, as well as adopting social distancing measures. The landscape for deliveries is also continually changing, with different countries and governments updating their position on this on a daily basis. We will endeavour to get orders out as quickly as possible, however please be mindful there may be delays due to the unprecedented circumstances we find ourselves in. Your local governmental websites will provide the best source of relevant and accurate information, and most courier companies have information on their websites detailing the impact of their services in certain geographic locations. Stay safe and thank you for continued support of GLOOMLAND. COVID-19 FAQs ARE YOU STILL ACCEPTING ORDERS Yes - we are open as normal. ARE YOU STILL SHIPPING ONLINE ORDER? Yes - however due to the current COVID-19 situation there will be delays for certain domestic and international locations. If we are unable to ship your order we’ll update you as soon as possible and orders will be held until we can fulfil them. HOW WILL I KNOW IF MY ORDER IS DELAYED? You can track your order with your order number and email address . You can also find up to date information on the shipping carriers website. IS YOUR CUSTOMER SERVICE TEAM STILL AVAILABLE TO CONTACT? Yes - our team is on standby to help with any questions you have. You can contact us at contact@gloomland.com I NEED EXTRA TIME TO SEND ITEMS BACK No problem - we have extended our return policy from 14 to 28 days. If you require assistance please check our return policy HOW CAN I STAY UPDATED ON THE COVID-19 SITUATION? We will be updating this page on a regular basis so check back for the latest updates.


Contact info

3.0

Average

TrustScore 3 out of 5

146 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

People also looked at

3.0

All reviews

(146)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

After the first purchase done to become…

After the first purchase done to become ambassador they gave me always more conditions to have their products for free...adter doimg everythin i had to do they did not answer me anymore...i was very satisfied about the dress i bought but totally not serious as brand...

9 October 2020
Unprompted review
Rated 1 out of 5 stars

Waste of time and money

I have been trying to get an exchange set up for over a week as they sent me the wrong size for 2/3 items I ordered. Both costumer service and the rep that I have been in contact with @gloom.luna have failed to get back to me. I wasted so much money trying to become an ambassador, was told NOT to by the boots I wanted because they would be sent to me as a free gift for becoming an ambassador. Should have just ordered the damn boots because I know those would have ACTUALLY fit me. Huge waste of time and money, honestly I'm usually patient but we've had a few back and forth emails now WITH SCREENSHOTS of messages with the rep and have gotten no where. No progress towards exchange or refund. I'm pissed I recently got laid off for the second time this year thanks to covid, thought I would treat myself. Turns out my treat is getting f*cked over some more by 2020. Don't buy from this company they don't care about their customers.

8 October 2020
Unprompted review
Rated 5 out of 5 stars

I love love love my items I purchased…

I love love love my items I purchased from Gloomland! I received an awesome shirt that truly expresses my eccentric style! I have also ordered a dress it hasn’t arrived yet but I am sure when it does I will not be disappointed whith the style and quality of the item! Can’t wait to order tons more from them I am already filling my cart for my next purchase!

8 October 2020
Unprompted review
Rated 1 out of 5 stars

Do not order from this website

Do not order from this website. I had to raise a fraud report and get mybank to intervene in order for them to complete my order. The jewelry flakes, the clothing has poor quality stitching, and they take forever to respond to order issues.

8 October 2020
Unprompted review
Rated 1 out of 5 stars

I ordered about 150$ worth of clothes…

I ordered about 150$ worth of clothes in August its about to be October i still haven't received my shipment and. Contacted customer service they said i signed for the package which is not true cause everything still stays its in transit so idk how i would be able to sign anything if its in transit i haven't heard from then in about a week after they said they could see what they could do even tho there customer service reps said i signed it im getting no were im pissed that i got ripped off

30 September 2020
Unprompted review
Rated 4 out of 5 stars

I love the clothes from gloomland.com

I love the clothes from gloomland.com i like the style.
I ordered a sweater and a choker so far I love the choker is so beautiful and I also love the design of the sweater. I love cotton aß material many clothes on gloomland contain polyester I prefer cotton but you can choose what you buy and it's written what the clothes contain so it's good. I like gloomland. My package came on time 👍 thank you I like it. Schirin Jamie Benedetter

26 September 2020
Unprompted review
Rated 5 out of 5 stars

Dm scarletsunrise_pole for a nice discount 🙂

Love, love, love the clothes and shoes I got from gloomland official. At first I did think maybe they were a bit expensive for what they were but just received them yesterday and the quality is just great so remember you're paying for good quality when ordering. I'm definitely going to be ordering more clothes soon!

24 September 2020
Unprompted review
Rated 5 out of 5 stars

I love these clothes!

I love these clothes!

The fabric is really nice, make sure to order a size up as they run a bit small, but most of the things I bought are super stretchy. Customer service is really nice, and I would definitely order again. Super cute alt style!

22 September 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely in love

I received my dress yesterday and I absolutely love it. It fits perfectly and feels great. I recommend gloomland to anyone you wants to try this type of style. I will be ordering again🖤

22 September 2020
Unprompted review
Rated 5 out of 5 stars

My order came super quick

My order came super quick. The packaging was super nice it was doubled up so nothing could ruin it. The 2 dresses that I bought were beautiful, soft, and well made. It was made out of good material. Super soft on my skin. Will be buying from here again and highly recommend it.

21 September 2020
Unprompted review
Rated 1 out of 5 stars

Scam

I signed up as an ambassador for Gloomland. The communication was good at first. I got my first item (overpriced, but I got a discount), I sent in professional photos and got a free dress. After that, the communication was almost nonexistent. The few times they replied, I was asked to resend the newest photos, which I had to do 3 times via both email and Instagram. At one point they finally posted the previous photos, never the new ones.
One day they messaged me to ask if I wanted to be an ambassador. When I replied, saying I already am, they kept on trying to convince me to work for them, offering me a lower discount than they offered me when I signed up...
This is just a shory version of it all. Stay clear! Don’t fall for their flattery. This is a scam.

20 September 2020
Unprompted review
Rated 4 out of 5 stars

Gloomland Gooth Skirt, unique and very cute!

I purchased the Gooth skirt from Gloomland, and while I was a bit apprehensive, it turned out to be an okay experience. I decided to join their ambassador program. I didnt know if I would fit their typical ambassador on account of me being biologically male, but living between genders. The person I spoke with when initially reaching out was reassuring and open to someone like myself representing them

There are some things that could be a bit more transparent, and those are the requirements of the ambassador program. You do get a free item after purchasing and a number of times per year, but to be in the program, they request professional photos of the ambassador wearing the items they buy. It's a bit difficult all things considered with COVID being part of our everyday lives, but I understand the reason for wanting photos of a higher quality.

For the skirt, it looks amazing in photos on their website, when receiving it, it pretty much looks the same. The one thing I'd change is actually having a Gloomland tag on the items purchased as it doesn't come with Gloomland insignia. Also, I bought a large and it is a little tighter than a standard American 12-14/Large. I like the skirt and it's design. I cannot say I've ever seen a skirt designed like this. It's a high rise skirt that comes just under the breast line, and sits like any other mini skirt.

Overall, it's a nice skirt, the experience wasn't bad. I think I'd need a few more interactions and purchases from them to have a better impression of the company and their ambassador program. The rating of 4 is only because the skirt is a bit tight on my thighs and doesn't offer much stretch like other parts of the skirt.

19 September 2020
Unprompted review
Rated 5 out of 5 stars

I love Gloomland

I love Gloomland, I had the best experience with them! I have nothing bad to say & I really live my shirt, like it’s the best product ever 💖💖💖

19 September 2020
Unprompted review
Rated 4 out of 5 stars

It fits nicely

The shirt Tatiana has really nice fabric. It’s a little small and I ordered a large but the fit is still comfortable. I really love it!

18 September 2020
Unprompted review
Rated 5 out of 5 stars

GREAT CLOTHING!

I just recently got my first order from them, and the material is great, its comfy and the dressisnt too short (like some are). I am a little on the curvy side and the bigger sizes arent that big but if you use the sizing chart they have then theres no problem! Anyways I love the dress and will be ordering again soon 🖤

16 September 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look