Glossier Reviews 

I ordered a gift package online as a holiday gift for my daughter. I got an email that evening saying it had shipped. That was a lie. Weeks have gone by and the package was never received by her. When I checked the tracking information, it said that USPS never received the package. I sent two email to Glossier's customer support department and despite their auto-response saying I would hear in 3-4 business days I never heard anything. I have tried to call but their phone lines all have the same message claiming they have "no telephone service available" and you have to email. I will never order anything from this company again. I am now left with having to dispute the charge on my credit card and find another gift.

Order took forever to leave the US (despite claims of express 5-6 days shipping), and now DHL wants me to pay import duties despite Glossier claiming on their website that duties and taxes are included in their prices (at least for my country). I would advise not to order from them if you're located outside the US. Customer service has yet to answer any of my emails. Truly disappointing.

Such a wretched company; no wonder it's failing.
Rude, unhelpful customer service. Part of my order—a cute, complimentary pouch—was omitted and although they said it was their fault, they refused to send it. Gave me a $5 coupon off another order (as if that's going to happen!). Also, the slowest shipping—2 weeks to receive.

I always have a great experience ordering from Glossier. Their Future Dew is one of my favorite products, as is their Jelly Cleanser (love the consistency of it). Who could resist the pink Glossier pouch, either? Love taking them with me on trips as a bit of a DIY organizer.

I have written to customer service several times about this matter. It may be a trivial thing however, when you request and specifically tick off a box in the delivery option that states you want a pink bubble pouch which is offered to go with your purchase you should get one. They are quite cute and I was looking forward to getting one with my purchase. However the first time I got a purchase there was no pouch when I reached out to customer service they basically said oh so sorry they would not send me one when I asked and gave me five dollars off, which doesn’t help the fact that I never got a pouch when requested !

The second time I ordered I specifically wrote to customer service and said, could you just ensure that my order will include a pouch I’ve ticked it off however, I just received it today and guess what no pouch again. What is the point of offering this if you’re not going to give it to somebody ? When I try to reach out to customer service to ask them if they would send me one I was blatantly told no and that they were sorry. I think this is very poor customer service !
-don’t offer things to people if you are not going to follow through and give it to them! D

I WANT TO GIVE THEM 0 stars.
My package had a perfume and they are sending me dhl links but it always put on hold and sent back to sender. I called dhl and turns out dhl as a carrier does not accept perfumes in packages, so why does the brand not know this? Are they dumb? Their customer service is also a joke as well as logistics. AUSTRALIANS NEVER ORDER FROM HERE. I am going to contact Australian consumer affairs to stop their activity in our country. Scammers!!

The honest opinion of a loyal UK Customer...

I have dealt with Glossier's customer service team a few times now and I cannot fault them one bit. My most recent dealing was with Brittney, who was extremely kind and helpful. The customer service team are always willing to help out, and their emails are always well-written and friendly.

Additionally, their products are amazing! I have been using a range of their products for some time now and will never use another mascara so long as Lash Slick exists. Their skincare products are also excellent.

Finally, hats off to the marketing team. They have got it sussed to a T!

Thank you Glossier, and Brittney!

Since finally posting to Australia I ordered a couple of the cult perfumes on 16/10/23 the next day I get tracking & advice it’s been posted. But after a week I contacted the courier who advised it hadn’t be given to them yet. After a few annoying generic responses from Glossier that they had delays & new tracking would be supplied soon, I then stopped getting a response when asking for the actual status as appeared the perfume size I ordered was out of stock. Finally a day shy of a month 15/11/23 per my Shop app it’s finally been shipped.

I have waited 6 years for glossier to ship to australia. I placed a large order they shipped me two items out of ten with no explanation or communication as to where the other items where. I emailed them enquiring into this and after a MONTH of waiting up to seven days at a time for a response they reship my missing items. They reshipped me the wrong items, ones i did not order and still not the correct and full amount i ordered. Not once has their customer service team apologized or been understanding or kind about my situation and the inconvenience it has caused and it’s now going on over a month and out of ten items i’ve received two and been reshipped random items i didn’t order after providing a clear list of what i was missing. Do not order from here ever. How hard it is it to fulfill a basic online order without back and fourth over a month?

It took over 6weeks for the product to arrive, so missed the deadline for my daughter’s birthday. Despite numerous emails to their customer service, nothing was done until I had given them a 1 star review on this platform. I have changed my review to a 2 star because the product did eventually arrive, however I would not buy from them again in the future.

My order never left the American ground.. first it was stuck at the duty after a week it was returned back to sender. No costumer service at all. Can’t understand the other ratings about the service. I never got an answer to my mails or requests on instagram an TikTok.
Would not recommend or ever order again, when your not American….
Hopefully I will get at least my money back, since I don’t think I will ever receive my order…

First time ordering with Glossier will likely my last unless customer services actually bother to respond to any of my queries. Ordered and charged for 3 items but was sent only one. Customer service has been non existent and I continue to be out of pocket for items never delivered. Looking at other reviews, it appears this isn’t an isolated incident. Will continue to publicly raise in the hopes Glossier will rectify the issue. Avoid at all costs.

The products are very nice and useful. Even though the price is higher than the price, its quality is international.

Hands down the best customer service I have received. I’ve ordered from Glossier for years and will continue to do so. Love the new stretch foundation.

Went into Glossier’s shop today in Covent Garden . The guy in there helped both my friend and I. Mentioned that my niece had wanted her name on her bag previously as it had my name on it instead and he kindly gave me a lip balm to give me brownie points with my niece. Such a lovely kind gesture. 10/10 service

I have honestly never left a review before but feel compelled to do so today. I am 64 yrs young. Throughout my whole life I have had oily skin and still do to this day! I also have hooded eyes. During my entire adult life I have tried to find an eyeshadow that would last all day on my oily, hooded lids. I have tried every eyeshadow and every primer know to man ( lol) and nothing worked until I found Glossier’s lidstar at my local Sephora. I am so incredibly happy with this product. It stays on my lid for up to 12 hrs with no primer needed. I have blue eyes and fair skin and use the colour Cub. I absolutely love it and am thrilled that I have finally found a long lasting shimmering eyeshadow that helps my eyes to pop behind my glasses. I won’t think twice about buying other eye colours and products from Glossier’s range. Thank you Glossier.

Awful service. Ordered something that I NEEDED to have by Friday (yesterday) and according to the tracking that would be the latest it would arrive. It arrived in Ireland and was through customs by Sunday but every day this week it said it would be delivered before the end of the day but never arrived. Towards the end of the week I was in a lot of contact with the shipping company and the depot even called me and promised it would be delivered Friday. I told them if it’s not here by friday evening it can be returned to sender as I won’t need it after that. Friday comes and I speak to three different people one of who was called Jean or June (not sure the other names) who all told me it was out for delivery. They said the driver would call me with a time, he never did, they said the depot would call me within an hour, they never did. I said I am sitting at the door waiting for it to arrive is it definitely coming today I really need it and was told to wait a bit longer it would definitely come. Surprise surprise it never came. Now it can be returned to sender and I won’t be using this company again.

I ordered from glossier and my courier sent my parcel to the wrong address, when I got into contact with customer services Jess was so lovely and resolved the issue straight away :)

I have used the lip balm for many years, it was the best balm, so why have they changed the formula!! It now leaves your lips drier than they were before using it, so unfortunately I will not be a customer anymore. Why change a product that was already a best seller ...so it can become vegan! Bye bye Glossier!

I used to love Glossier's brand but I don't know if it's just me, it seems like everything on this website now jumped an extra $5~7. While I understand inflation, this is a tremendous amount to the point where I felt like it's straight up price gouging.

Despite that, I ended up purchasing their Ultralip product and discovered the cap for the lipstick is so loose, it falls off in my bag constantly causing smudges and stains then I have to clean my bag. Even the most minute tug causes the cap to fall off. I'm disappointed to know I paid their higher prices and ended up with a product that seemingly has inferior packaging. As said, I used to love Glossier but with the current prices, there's other brands I could try for the same or less.