Gloucester Plumbing & Heating Ltd Reviews 

100
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 30 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the service is prompt and highly efficient, noting that appointments are kept strictly on schedule and work is executed with remarkable thoroughness. People consistently praise the exceptionally friendly and knowledgeable staff members for patiently explaining every step of the process and always leaving work areas completely tidy. Customers strongly highlight the reliable annual boiler servicing and quick repairs, making this business a trusted and essential go-to provider for all household plumbing requirements. Reviewers express complete confidence in the skilled engineers, pointing out their dedication and professional attitude during every visit.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting promptness, efficiency, and thorough... See more

Staff

Reviewers highlight positive aspects of staff, praising engineers for being polite, knowledgeable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely superb customer service from the whole team at Gloucester Plumbing & Heating Ltd. Noted a slight leak from a 'flush to floor' bathtub over the weekend. Contacted Tasha on Monday and Tuesday... See more

Company replied

Rated 5 out of 5 stars

Harvey our fitter was persistant in the persuit of perfection,in a cranky 100 year old property with very imperfect pipework. He was literally face down, in the dirt,drilling impassable concrete in 3... See more

Company replied

Rated 5 out of 5 stars

We had two visits from Dave G at Gloucester heating and plumbing ! Problem was low water pressure ! Turns out it was a gradual leak we hadn’t spotted at first but quickly resolved! Courteous friendly... See more

Company replied

Rated 5 out of 5 stars

The engineer Dave Goodfellow arrived on time. Fully serviced our boiler and advised us on our smoke and carbon dioxide alarms. He also wore shoe protectors upon entering our carpeted home. We've use... See more

Company replied


Company details

  1. Home & Garden

Written by the company

We are your local plumbing and heating company. We are Gas Safe and Oftec registered. We deal with commercial and domestic properties, from boiler servicing and breakdowns to full installations, brand new bathrooms and kitchens to small plumbing issues.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

100 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(100)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

Our engineer arrived exactly when…

Our engineer arrived exactly when stated and did an excellent job of replacing our Nest controller with a Hive controller.
The compnay was easy to contact, quick to respond to queries and as said gave us excellent service.

14 November 2025
Unprompted review
Gloucester Plumbing & Heating Ltd logo

Reply from Gloucester Plumbing & Heating Ltd

Thank you very much for your kind review! We greatly appreciate it!
Gloucester Plumbing and Heating LTD

Rated 5 out of 5 stars

Excellent service

The engineer Dave was fantastic. It was obvious he knew what he was doing and clearly explained the process. Excellent service from an experienced engineer.

7 November 2025
Unprompted review
Gloucester Plumbing & Heating Ltd logo

Reply from Gloucester Plumbing & Heating Ltd

Thank you so much for this great review for our engineer Dave!
Gloucester Plumbing and Heating LTD

Rated 5 out of 5 stars

Dave G sorted the boiler breakdown in…

Dave G sorted the boiler breakdown in minutes. He somehow knew what the problem was immediately and knew the ageing boiler well.
A polite decent man , clean and efficient. Thank you.for attending within days of fault report.

11 November 2025
Unprompted review
Gloucester Plumbing & Heating Ltd logo

Reply from Gloucester Plumbing & Heating Ltd

Thank you very much for your lovely review! We are very proud of all of our team and we are pleased you had a great experience!
Gloucester Plumbing and Heating LTD

Rated 5 out of 5 stars

Boiler service

The engineer Dave Goodfellow arrived on time. Fully serviced our boiler and advised us on our smoke and carbon dioxide alarms.
He also wore shoe protectors upon entering our carpeted home.
We've used Gloucester Plumbing & Heating Ltd for over 10 years and would definitely recommend them.

7 November 2025
Unprompted review
Gloucester Plumbing & Heating Ltd logo

Reply from Gloucester Plumbing & Heating Ltd

Thank you very much for your kind review! We greatly appreciate it!
Gloucester Plumbing and Heating LTD

Rated 5 out of 5 stars

Timely and efficient annual service

Timely and efficient annual service of boiler. Dave G turned up on time, was very friendly and approachable, did a good thorough job, and left leaving the site tidy and job done.

6 November 2025
Unprompted review
Gloucester Plumbing & Heating Ltd logo

Reply from Gloucester Plumbing & Heating Ltd

Thank you for taking the time to write this review! We are so pleased you had a great experience by our great engineers.
Gloucester Plumbing and Heating LTD.

Rated 5 out of 5 stars

Gloucester Plumbing and Heating…

Gloucester Plumbing and Heating installed underfloor heating in our dining room last year. This worked well from the start but we did have issues with it ‘ faulting ‘ our existing gas boiler. The company persisted until they found a solution at no extra cost. Their employees were always pleasant and helpful .

17 September 2025
Unprompted review
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Reply from Gloucester Plumbing & Heating Ltd

Thank you Ms Crawley for leaving a lovely review! It was a pleasure to help you with your underfloor heating.
Gloucester Plumbing and Heating LTD

Rated 5 out of 5 stars

Quality gas boiler service x 2 - Thank you.

We have two gas boilers and the annual service visit was easy to book. The work was carried out by Dave G who was friendly, personable and clearly very experienced from our conversation. He arrived on time and was very thorough and quite happy to explain his observations. Many thanks.

31 October 2025
Unprompted review
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Reply from Gloucester Plumbing & Heating Ltd

Thank you for taking the time to write this review! We are so pleased you had a great experience by our great engineers.
Gloucester Plumbing and Heating LTD.

Rated 5 out of 5 stars

Outstanding service

Outstanding service as always from the team. Office staff always helpful and friendly, all of the team happy to help. Top service carried out by Dave Goodfellow, very thorough, knowledgeable and experienced. Very happy. Highly recommend.

30 October 2025
Unprompted review
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Reply from Gloucester Plumbing & Heating Ltd

Thank you so much for taking the time to write this fantastic review about our team. We are delighted to help you.
Gloucester Plumbing and Heating LTD

Rated 5 out of 5 stars

Paris was efficient Knowledgeable and…

Paris was efficient Knowledgeable and courteous, and asked if we had anything else wrong with heating system, that he would have looked at.
He wore shoe protectors as a matter of course.

17 October 2025
Unprompted review
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Reply from Gloucester Plumbing & Heating Ltd

Thank you very much for your lovely review! We are very proud of all of our team and we are pleased you had a great experience!
Gloucester Plumbing and Heating LTD

Rated 5 out of 5 stars

Gloucester Plumbing and Heating, my excellent new boiler.

My new boiler was fitted by Dave and Finley. They did an excellent job of fitting the boiler and left no mess in the work area. I received a full explanation of how to use my new boiler and thermostat when the job was completed.

26 September 2025
Unprompted review
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Reply from Gloucester Plumbing & Heating Ltd

Thank you for taking the time to write this review! We are so pleased you had a great experience by our great engineers.
Gloucester Plumbing and Heating LTD

Rated 5 out of 5 stars

Genuine and honest

Dave G was fantastic servicing our boiler. No question was too much trouble for him and he explained everything. He discovered we needed a part changing due to wear and tear and compared that to the brand new part replacement so I could see for myself the difference. I would highly recommend his service! Genuine and honest customer service!

21 August 2025
Unprompted review
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Reply from Gloucester Plumbing & Heating Ltd

Thank you so much for this great review for our engineer Dave!
Gloucester Plumbing and Heating LTD

Rated 5 out of 5 stars

Excellent Customer Service from Paris

Paris, the plumbing & heating engineer arrived within the scheduled time and was very polite. He worked in a methodical manner and gave good advise on the optimal settings for the boiler.
I will not hesitate in using GP&H Ltd in the future.

14 August 2025
Unprompted review
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Reply from Gloucester Plumbing & Heating Ltd

Thank you so much for this glowing review for Paris!
Gloucester Plumbing and Heating LTD

Rated 5 out of 5 stars

PARIS The Engineer was very Polite and Professional

The Engineer was very Polite and Professional showing that he cared to get things right. I am a Mechanical Engineer myself and it was a pleasure to see this Engineer working so methodically. Very helpfull chap with things in his way too.
I will gladly use Gloucester Plumbing & Heating again.
A BIG WELL DONE TO PARIS THE ENGINEER !!!

19 June 2025
Unprompted review
Gloucester Plumbing & Heating Ltd logo

Reply from Gloucester Plumbing & Heating Ltd

Thank you so much for this glowing review for Paris!
Gloucester Plumbing and Heating LTD

Rated 5 out of 5 stars

I was initially reluctant to use a…

I was initially reluctant to use a company (as opposed to an individual who I could get to know) but every time I've had cause to use GP&H its been very positive....everyone I've seen has been polite, efficient, informative and listened to everything I've said. Today Paris came to service my boiler; he explained everything he was doing, got on quietly, cleared up after himself and asked if there was anything else that I needed checking before he left...outstanding service, thanks so much

5 June 2025
Unprompted review
Gloucester Plumbing & Heating Ltd logo

Reply from Gloucester Plumbing & Heating Ltd

Thank you very much for your lovely review! We are very proud of all of our team and we are pleased you had a great experience!
Gloucester Plumbing and Heating LTD

Rated 5 out of 5 stars

We were introduced to Gloucester…

We were introduced to Gloucester plumbing & heating by our builder. All I can say is fantastic, the engineer John was a pleasure to have in the house and his work was of the highest quality. He moved a boiler, two radiators and plumbed in a new toilet and sinks.

I would recommend them to anyone

6 March 2025
Unprompted review
Gloucester Plumbing & Heating Ltd logo

Reply from Gloucester Plumbing & Heating Ltd

Thank you very much for your kind review! We greatly appreciate it!
Gloucester Plumbing and Heating LTD

Rated 5 out of 5 stars

Amazing company

I can’t recommend Gloucester Plumbing & Heating highly enough. They replaced our bathroom, en-suite, wc and shower room. Also re-flooring the hallway too. The quality of the work is outstanding. Zak, Harvey and the apprentices have been real professional and have kept the disruption to our lives to a minimum, as I work from home this was so important.Harvey has kept us up to date with any changes necessary to the original spec and on all progress made during the project. The guys are incredibly hard working and conscientious, and a credit to the company. Thank you everyone

15 November 2024
Unprompted review
Gloucester Plumbing & Heating Ltd logo

Reply from Gloucester Plumbing & Heating Ltd

Thank you very much for your kind review! We greatly appreciate it!
Gloucester Plumbing and Heating LTD

Rated 5 out of 5 stars

Cold house

After waking up to a cold house and boiler not working I assumed the worst. After speaking to Sarah in the Office, she managed to get an Engineer out the samw day which I was really pleased about. On John's arrival he was very friendly and came in, and got straight on with taking the boiler apart. He found the fault and got it sorted in no time. All tested before leaving making sure everything was tidy.

Thank you for your service, I will be recommending Gloucester Plumbing and Heating in future.

20 November 2024
Unprompted review
Gloucester Plumbing & Heating Ltd logo

Reply from Gloucester Plumbing & Heating Ltd

Thank you for your review! We will pass this over to Sarah and John. kind regards Gloucester Plumbing and Heating

Rated 1 out of 5 stars

3 times they came out to me each time…

3 times they came out to me each time someone different and each time they told me something different. Valiant came to look and said what they had done was illegal but they still took my money. Tried ages to get my money back and they left me with a dodgy illegal boiler for weeks

28 May 2024
Unprompted review
Rated 1 out of 5 stars

Our son went to this company for work…once

Our son went to this company for work experience and to say it was a shambles is an understatement. The engineers he was paired with were bullies. They made him feel so uncomfortable from the start and proceeded to put the frighteners on him they even locked him out of the van. Disgusting company. I asked for the directors to call and I’ve never heard from them. Do not send your lads here who want to become plumbers

11 June 2024
Unprompted review
Gloucester Plumbing & Heating Ltd logo

Reply from Gloucester Plumbing & Heating Ltd

hello, thank you for your review. We have had firm words with the Engineers in question and they didn't mean for it to come across the way it did. We can only apologise for the way your son felt, this was not our intentions. Our Director Dave called you personally to discuss your concerns and we offered for your son to come back for work experience. kind regards Gloucester Plumbing & Heating

Rated 1 out of 5 stars

Worst experience ever

Worst experience ever. I’ve previously left a review about my experience and they’ve had it removed because they’re embarrassed of their poor service. An engineer did some work for me and request cash which I paid for. I had no correspondence until they started chasing me for money and threatening me with court. They then added £60 court fees on top of that. Shame on them for employing thieves and blaming customers for this. DO NOT USE.

4 June 2024
Unprompted review
Gloucester Plumbing & Heating Ltd logo

Reply from Gloucester Plumbing & Heating Ltd

Hello, thank you for your review. However, as discussed with you, it is Gloucester Plumbing and Heating policy that no cash should be handed to engineers and should only be paid via the office once you have received the invoice. We have spoken with the previous employee who refutes your statement and believes the works you paid him for directly and not through Gloucester Plumbing and Heating LTD. Kind regards Gloucester Plumbing & Heating

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