Gloucester Plumbing & Heating Ltd Reviews 

100
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 30 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the service is prompt and highly efficient, noting that appointments are kept strictly on schedule and work is executed with remarkable thoroughness. People consistently praise the exceptionally friendly and knowledgeable staff members for patiently explaining every step of the process and always leaving work areas completely tidy. Customers strongly highlight the reliable annual boiler servicing and quick repairs, making this business a trusted and essential go-to provider for all household plumbing requirements. Reviewers express complete confidence in the skilled engineers, pointing out their dedication and professional attitude during every visit.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting promptness, efficiency, and thorough... See more

Staff

Reviewers highlight positive aspects of staff, praising engineers for being polite, knowledgeable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely superb customer service from the whole team at Gloucester Plumbing & Heating Ltd. Noted a slight leak from a 'flush to floor' bathtub over the weekend. Contacted Tasha on Monday and Tuesday... See more

Company replied

Rated 5 out of 5 stars

Harvey our fitter was persistant in the persuit of perfection,in a cranky 100 year old property with very imperfect pipework. He was literally face down, in the dirt,drilling impassable concrete in 3... See more

Company replied

Rated 5 out of 5 stars

We had two visits from Dave G at Gloucester heating and plumbing ! Problem was low water pressure ! Turns out it was a gradual leak we hadn’t spotted at first but quickly resolved! Courteous friendly... See more

Company replied

Rated 5 out of 5 stars

The engineer Dave Goodfellow arrived on time. Fully serviced our boiler and advised us on our smoke and carbon dioxide alarms. He also wore shoe protectors upon entering our carpeted home. We've use... See more

Company replied


Company details

  1. Home & Garden

Written by the company

We are your local plumbing and heating company. We are Gas Safe and Oftec registered. We deal with commercial and domestic properties, from boiler servicing and breakdowns to full installations, brand new bathrooms and kitchens to small plumbing issues.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

100 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(100)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good experience

I had a plumbing issue so I contacted Gloucester Heating and Plumbing. Arrived and resolved the problem could not of asked for a more professional experience.

25 September 2024
Unprompted review
Gloucester Plumbing & Heating Ltd logo

Reply from Gloucester Plumbing & Heating Ltd

Thank you for your review, we look forward to hearing from you in the future. kind regards Gloucester Plumbing and Heating

Rated 5 out of 5 stars

Very good experience

The work that was carried out was very good. The plumber that carried out the work was friendly and considerate of keeping our carpets clean and took off his shoes. Overall very good experience.

10 July 2024
Unprompted review
Gloucester Plumbing & Heating Ltd logo

Reply from Gloucester Plumbing & Heating Ltd

Thank you for your review, we look forward to hearing from you in the future. kind regards Gloucester Plumbing and Heating

Rated 5 out of 5 stars

We've used this company before and it…

We've used this company before and it has always been our 'go to plumbers'. We experienced a problem with the work a member of their team did for us. I rang to complain and within hours a plumbing team arrived at our property. Not only did they resolve the problem, they were apologetic, polite and very professional. If I could give 10/10 I would. This company's response has given me renewed belief in old fashioned customer service. Thoroughly recommended.

12 July 2024
Unprompted review
Gloucester Plumbing & Heating Ltd logo

Reply from Gloucester Plumbing & Heating Ltd

Thank you for your review Colin and for recommending our work. kind regards Gloucester Plumbing and Heating

Rated 5 out of 5 stars

GPH have been excellent in all respects…

GPH have been excellent in all respects from fitting an en-suite bathroom, new radiators, repairing toilets and laying flooring, to annual gas service checks. I have used their services for many years and would highly recommend to anyone.

12 April 2024
Unprompted review
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Reply from Gloucester Plumbing & Heating Ltd

Thank you for your review Karen and for recommending our work. kind regards Gloucester Plumbing and Heating

Rated 3 out of 5 stars

Good plumbers, poor admin

The plumbers that came to do the jobs we booked were good. Professional and polite. However the admin staff are unresponsive to emails and requests so only giving three stars.

19 February 2024
Unprompted review
Gloucester Plumbing & Heating Ltd logo

Reply from Gloucester Plumbing & Heating Ltd

Hello, thank you for your review. We can only apologise that you experienced this, our admin staff has recently changed, we hope we can offer you a better service in the future. If you would like us to help with anything else please get in touch. kind regards Gloucester Plumbing and Heating

Rated 5 out of 5 stars

Good local firm

Always polite, timely and professional. Have used them to service our boiler and install appliances in our kitchen. Good reliable local company.

15 February 2024
Unprompted review
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Reply from Gloucester Plumbing & Heating Ltd

Thank you Gail!

Rated 5 out of 5 stars

Technicians are well trained.

Technicians are well trained and give very good service.
I have only had one 'no show', probably due to an admin. error. Otherwise I am very pleased with the service given.

12 February 2024
Unprompted review
Gloucester Plumbing & Heating Ltd logo

Reply from Gloucester Plumbing & Heating Ltd

Thank you Tony

Rated 5 out of 5 stars

Excellent response to boiler failure…

Excellent response to boiler failure and subsequent new boiler installation. Good fast communication and quality work.

31 January 2024
Unprompted review
Gloucester Plumbing & Heating Ltd logo

Reply from Gloucester Plumbing & Heating Ltd

Thank you Robert

Rated 5 out of 5 stars

Excellent service

Excellent service. Considerate staff who went above what was required. Recommended.

26 January 2024
Unprompted review
Gloucester Plumbing & Heating Ltd logo

Reply from Gloucester Plumbing & Heating Ltd

Thank you!

Rated 5 out of 5 stars

Excellent service

Excellent service as usual I would definitely recommend to friends and family

10 January 2024
Unprompted review
Gloucester Plumbing & Heating Ltd logo

Reply from Gloucester Plumbing & Heating Ltd

Thank you!

Rated 5 out of 5 stars

Boiler service

We had our boiler serviced by a very friendly engineer, who was efficient and knowledgeable. He also clearly explained what he’d done. Very satisfied with the experience.

29 January 2024
Unprompted review
Gloucester Plumbing & Heating Ltd logo

Reply from Gloucester Plumbing & Heating Ltd

Thank you James

Rated 5 out of 5 stars

An excellent local company…

I have had exceptional service from this company since they installed a new boiler in my home in December 2018, a boiler which they have serviced every year since then. They have always turned up on time and worked carefully and thoroughly

8 January 2024
Unprompted review
Gloucester Plumbing & Heating Ltd logo

Reply from Gloucester Plumbing & Heating Ltd

Thank you Christopher

Rated 5 out of 5 stars

Very prompt service for a burst pipe

Very prompt service for a burst pipe, and Will was friendly and efficient . I have already recommended the Company to a neighbour .
Caroline T

19 January 2024
Unprompted review
Gloucester Plumbing & Heating Ltd logo

Reply from Gloucester Plumbing & Heating Ltd

Thank you Caroline!

Rated 5 out of 5 stars

I had Stuart come out to my property…

I had Stuart come out to my property early in the morning as my boiler wasn’t working, he was really helpful, got the issue sorted in under an hour and helped explained to me how it all worked! It was very short notice and he still came out and helped!
Really great service and would recommend Gloucester plumbing and heating to all my friends and family!

3 January 2024
Unprompted review
Gloucester Plumbing & Heating Ltd logo

Reply from Gloucester Plumbing & Heating Ltd

Thank you Sian

Rated 5 out of 5 stars

Businesslike

Polite, friendly, efficient and competitive.

25 September 2023
Unprompted review
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Reply from Gloucester Plumbing & Heating Ltd

Thank you John

Rated 5 out of 5 stars

Brilliant company

Brilliant company great customer service both in the office and the engineers. Highly recommend

16 August 2023
Unprompted review
Gloucester Plumbing & Heating Ltd logo

Reply from Gloucester Plumbing & Heating Ltd

Thank you Jude

Rated 5 out of 5 stars

First class service

First class service, on time, polite, helpful tidy, and respectful. Work completed to excellent standard. Highly recommended

20 November 2023
Unprompted review
Gloucester Plumbing & Heating Ltd logo

Reply from Gloucester Plumbing & Heating Ltd

Thank you Theresa

Rated 5 out of 5 stars

Great service over the past 3 years

Glos plumbing and heating have supplied and fitted my boiler and have continued to service it for the past few years. They are always very professional and very reasonable. I would highly recommend their services.

11 December 2023
Unprompted review
Gloucester Plumbing & Heating Ltd logo

Reply from Gloucester Plumbing & Heating Ltd

Thank you!

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