Glovo Reviews 

In fact these things happening by pakistani guys in Spain specially in Barcelona. I have seen many guys doing this delaying delivery. Even I have seen some pakistani guys sell marihuana and cocaine to tourist while riding delivery. I reported to Glovo but they did not take any action. Better I suggest to report to the Police directly about glovo company and about these guys.

I had a payment issue, was charged twice by accident. Customer service corrected the error within 2 minutes and even gave me a discount for my next order to make up for it.
Special thanks to Mariana for solving this so quickly for me!

I used to like them. Now it's just a shitshow. Food is cold, items missing, food never gets delivered, no refunds just excuses etc.
Basically everything just sucks. I have no idea why they turned into this shitshow...

Glovo have two times double charged me for a food and the only answer I got “you must contact your bank, we only charged you once” They said this two times even though I showed them screenshot from my bank account.

I unsubscribed few months ago but decided to order one pizza the other day. I did NOT select for Prime but they charged me Prime 2 times! I have been using 2 debit card on my account so their answered were that if you have 2 card linked with your account they charge BOTH of them! There is no way that this is legal.

WORST COMPANY EVER!

Wow! How bad can it get?! No surprise to see the terrible reviews here on Trustpilot.

I started paying for prime to receive free delivery and now for the second time, after selecting an order for delivery, the app decides to switch my order to a pickup after I click to pay!

Then, when I contact support, they claim they can do absolutely nothing, that the order must be picked up, they cannot cancel the order to reorder, they can't offer any refund or credit. Absolutely nothing. A lost cause.

Possibly the worst customer service I've experienced. Shocking.

Glovo does not have a relationship with many of their restaurant "partners" and therefore can't verify anything about an order, including delivery. Recently, I ordered from a restaurant on the Glovo website and never received my order. When called, a Glovo representative refused to help. Three notifications and requests for refunds later and I was told that they would not be able to assist with a refund. Do not use their service, as they misrepresent it.

GLOVO is becoming super expensive, fees for everything charged double.

Displayed products on their website as available when they are not, I got a delivery I paid over 20 euros for only to receive two drinks. When I contacted them for a full refund because, why would I ever just order two drinks? There was no help and they didn´t offer me a refund. The day before I had an order that never arrived because of similar issues and their only compensation were free delivery on a few orders that I doubt would arrive as ordered if at all

Do you like cold food?
Want to feel helpless when delivery lasts for 2 hours and the customer service ignores you?

Download Glovo then.
Very, very bad. Everyone makes mistakes, but this company doesn’t even care to do something

I ordered 3 pizza's 1 hour ago, the restaurant is still waiting for somebody from glove to pick the pizza's up and deliver to me!!! Very bad system!!

Although I have cancelled my account more then 1 year ago somebody is trying to use it to make orders through my credit card. Luckily there is a security code to make it work so no money has been lost in the past 3 days. I have tried to talk with Glovo but they obviously have no technical phone lines. They just send mails where they say they have cancelled my account but they can keep my data for a while as it is established from their privacy data. I think they have NO IDEA how to stop criminals which infiltrated their system and stole their clients data so they give half-baked feedback and do nothing about it. I am contacting the police and see how it goes. This company acts disgustingly. (
I cancelled the account as the service was a total mess, too).

I ordered japanese food, prices are ok but delivery took about 1 hour more than expected because glovo was changing the delivery guys every 2 min for no reason...

Never again. This company sucks. This is the third time this has happened, for different reasons: I order food and am waiting for the delivery, and after 45 minutes to an hour, the order is cancelled. The most recent time, I could see the courier icon on the app sitting at the end of my block; after 5 minutes of this, I went downstairs (I live in an apartment) to try to find them. I’m looking around and don’t see anyone, so I start walking to the end of the block where the icon shows the courier, when suddenly the courier cancels the order saying no one answered!! They never rang, never contacted me, nothing. Then, when I contact customer service (through the app’s chat feature), the person on the other end tells me they’re sorry and offers to refund my money. Great, but what about food!? It’s 9:30PM and now I have to scramble to find something for everyone to eat!
The time before this, I waited for over an hour for someone to just pick up the order from the restaurant (according to the app). After 20 minutes of this (and after already waiting 20 minutes while the app said the restaurant was preparing the order), I contact customer service. They tell me they’re having trouble finding a courier. Another 20 minutes later, I decide to go somewhere else to buy food. My family is hungry! But when I try contacting customer service again, they say they can’t cancel the order without charging me for it since the restaurant already prepared it, and that they’re just having trouble finding a courier. Really!!?! At this point the food has to be ice cold anyway! TWO HOURS LATER, Glovo finally sends an email saying they’re sorry and they’ve refunded my money. Seriously? They think it’s ok to deliver food 3 HOURS after I ordered it?
Anyhow, like I said, this latest debacle was the third time. The first time was like someone else’s experience: 30 minutes after I order (30 min!!), Glovo cancels it because the restaurant isn’t even open. Did it really need to take them 30 minutes to figure that out?
I’m done with this joke of a “service”. Oh, and they better not respond to this saying, “if only you’d told us there was a problem…”. I did tell you. And you, reader, I’ve told you, too; you’ve been warned.

Very amator.
I ordered food with Glovo app. At 22:02.
They accepted my order. I waited 40 minutes but no sign of food. So I called the restaurant and they said we are closed and they can’t deliver any food. Now that I have been in contact with Glovo, they tell me that they will delete my order free of charge and I should find a mother restaurant even though they know everything is closed. I have a 6 years old son that should go hungry in bed because I trusted Glovo.
This is crazy.. amateur company.. I should have ordered food directly from the restaurant

Even i write my official adress on the order (which on bills and on rental contract) glovo maps show different adress. And they canceled my order due that , and did not refund my money back. Worst service ever ,

I ordered two boardgames in November from Aliexpress and now mid february, I have still not received them. Glovo tried to deliver the package 2 days in a row, when I was away. After that I contacted Glovo by email and phone 6-7 times and they always said, they will send it out in a few days. I even asked, if I could pick up my order, but they said, that was not possible.
2 months later, they wrote me an email, that they sent the package back to the seller.
Avoid at all cost!

Dreadful, avoid at all cost. Had part of my order missing twice already, both times I was not refunded. They also show closed restaurants as available on the app. This means you end up ordering, waiting, and find out 40 minutes later that your order has been cancelled - usually only once the courier arrives at the restaurant to see it closed. At the same time, in the app they claim that "The restaurant has received you glovo!", and don't let you cancel an order yourself even if its been seconds since you made the order. Oh, also no easy way to talk to support, mostly just forms that end in an automatic apology screen - I don't care if you're sorry, I care that you make things right! Don't order from them, don't do business with them, stay away!

The couriers are always late and if they do deliver there is always missing products and in my case this time they even marked my food as delivered while it was not, and when i tried to contact the customer service they told me that they can’t do anything about it and that i should have just cancelled.
VERY VERY BAD EXPERIENCE THAT I DON’T RECOMMEND!!!!!! I literally took off the app from my phone, i would rather go get food by myself or get my delivery directly form the restaurant

awful app, disgusting customer service. Disrespectful

MUY MALO MALISIMA experiencia, ATTENTION :A VERY BAD BAD experience, OJO!!! Una trampa en mi experiencia
This is a citizen communication: WATCH YOUR MONEY!
Este es un aviso de información cidadana, GLOVO NO dispone de un aviso para qu sepas si esta en venta o que buscas, E TE COBRÁN POR ADELANTADO Y NO LOGRAS REAVER tu DIÑERO .I want my money bacK

hice una compra en marzo, y desde esta fecha no logro reaver my diñero devuelto. I want my money bacK
Cúando ingresso en el site para intentar recuperar mi diñero no logro.SOCORRO, ayuda me Glovo.I WANT MY MONEY BACK