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The Glow Company Reviews 1,924

•
TrustScore 5 out of 5

4.8

Homewares Shop
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their high quality and excellent value, often highlighting the effectiveness and appealing design of items like lights and lamps. Many consumers also commend the swift and efficient delivery service, noting that orders arrive promptly and are well-packaged. The overall ordering process is consistently described as easy and straightforward, contributing to a positive customer journey. However, some customers also noted issues with product functionality, such as lights not working or items arriving with defects. A few people experienced problems with missing parts or products not meeting expectations in terms of effectiveness. There were also occasional mentions of delivery issues, including damaged packaging or undelivered orders, and some reviewers expressed dissatisfaction with the resolution of these problems.

What people talk about most

Product

People report positive experiences with product. Many consumers praise the quality and value of items, such... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speed and... See more

Quality

Clients share positive opinions on quality, with many praising items like the windmill, LED motion sensor... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of ordering, fast... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent and efficient service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible service. Ordered two sets of lights, one on back order to be dispatched 8th December. Whole order ended up being dispatched earlier than advised which was a welcome surprise, but when the o... See more

Company replied

Rated 5 out of 5 stars

Once again, I cannot praise this company's customer service; both via email and telephone. They couldn't have been more helpful regarding my wanting to return an item; (wrong purchase entirely my faul... See more

Company replied

Rated 5 out of 5 stars

The lamp I ordered was delivered promptly and was just as advertised. I was very happy with the level of communication I received around my order- thanked for my order and the order acknowledged and... See more

Company replied

Rated 5 out of 5 stars

Lovely items and had some of the best, and quickest customer service I have had in a long time, thank you (An item broke, not their fault they packed very carefully, sent them an email woth a pictu... See more

Company replied

Company details

  1. Homewares Shop

Written by the company

'The one, the only' & 'original' GLOW COMPANY - Often copied, never bettered. The Glow Company (est. 2002) are dedicated in offering innovative, practical & fun products that glow, flash, shine or glow in the dark coupled with great service. We aim to constantly provide new products based on various forms of current & new technology including chemicaluminescence, photoluminescence, & electroluminescence. We offer a widening range of glow products to members of the public & also wholesale glow novelties to the events, fundraising & party markets. Our customers include Warner Brothers 'Charlie & the Chocolate Factory', BBC, ITV, Hatrick Productions, Endemol (Big Brother etc) Universities, Schools & PTA's to name a few.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 82% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fantastic

Fantastic. Item exactly as described. Well packaged and with a speedy delivery. Will definitely order from them again.

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant product and service

I never leave reviews, but it was checking the reviews that gave me the trust to buy from a company I hadn’t heard of. So I am adding to that trust. The windmill I bought is perfect. So vibrant and well made. Delivery was super prompt. Just a great experience, thank you.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Amazing experience. Ordered three sets of lights and they arrived very quickly. Although well packaged, one was broken. On inspection it appears to be a manufactoring fault. I called up The Glow Company straight away and the representive was very polite and helpful asking if I wanted a refund or replacement. I asked for a replacement and it appeared the very next day.

You can always tell if a company is any good when they have to deal with the bad....will use again!

15 March 2026
Unprompted review
Rated 5 out of 5 stars

Just what I wanted

Just what I wanted, fast delivery, very well packaged.
Excellent service, not much to add, just to say I bought coloured sand…..

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous company, highly recommended.

Items ordered arrived really quickly and very well packaged. The items are stunning and extremely good quality. Items were priced very reasonably and are exactly as they were advertised. I’ll definitely recommend this company and will shop with them again soon.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous service 👏

I have never used this company before and I'm not a prolific online shopper, so I'm always a bit dubious about ordering things. This order was put in for a friend who doesn't 'do' technology. However, I was absolutely blown away with the efficiency of this company. I would definitely use them again!!

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Initially faulty

The initial product I was sent was faulty (wasn’t spinning when the advert said it does spin). Contacted customer services via email and spoke to Angie who responded quickly and offered some troubleshooting ideas. When these didn’t work she sent out a new item immediately (arrived next day!) and this one is perfect. My baby loves looking at the glitter swirling around and the lights it projects onto the ceiling. Thank you very much.

6 March 2026
Unprompted review

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