Adding to my previous review, I'm still not impressed about the fact that I got an email that my order was delivered on the night of 16th Oct, when it wasn't. Although, the order got delivere... See more
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Review summary
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The delivery was made but I didn't know about it until I happened to walk up to the gate. If the GLS driver doesn't want to open the gate (simple push button) and drive down perhaps he/she can call me... See more
Company replied
Please Note: This review was not unprompted but a result of a direct email to me Parcels being thrown or dragged down the stairs because they are heavy and then just left leaning against the ho... See more
Company replied
The boxes were damaged, one item in the delivery was also damaged as a result and had a dent in the structure
Company replied
Company details
Written by the company
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Contact info
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Ireland
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3.2
Average
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 65% of negative reviews
Typically replies within 1 month
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Leave orders in view of everyone
Company has lost 3 of my orders. They send an email to say the order will arrive in the next few days, when you request they leave it in a secure place they advise they can only do this when the order is out for delivery. When they send the email to say it's out for delivery and you email them to ask for it to be left in a safe place by the time they get to my request it has already been left in full view of the entire neighbourhood. Today's order was left outside my front door even though it was small enough to fit in the letter box
14 September 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for bringing this to our attention. We understand your concerns regarding the missing previous orders, the delivery placement instructions, and how today's parcel was left.
If you could reply with your tracking details, our customer service management team will look into this matter directly and assist you further.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
We are pleased to hear that your delivery arrived as informed.
Thank you for your positive feedback.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Parcel arrived on time
Parcel arrived on time. Driver waited on the door to be opened and didn't just leave the parcel outside like other companies do.
14 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your positive feedback. We are pleased to hear that your parcel arrived on time and that our driver waited to hand it over to you.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Worst experience possible
My parcels both had a contact phone number on the delivery label on the front of them but the delivery driver never contacted me instead my parcels were left thrown outside my gateway in the pouring rain, they got so wet the cardboard disintegrated when I tried to pick it up and the contents inside which were presents for my child's birthday were destroyed, I am disgusted and heartbroken that anyone would think that it was ok to knowingly leave parcels in the pouring rain like that common sense would clearly tell you otherwise, would give minus 5 stars if I could
14 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We note your feedback regarding the delivery location, the weather conditions, and the condition of the parcels. Thank you for bringing this to our attention.
If you could reply with your tracking details, our customer service management team will look into this matter directly and assist you further.
Warm regards,
GLS Ireland
DELIVERY NOT MADE and NO COMPENSATION
Order details;
We will deliver your order 96391098912 from GLS Import in the next few days.
Waited all day Friday but no delivery.
Waited most of Monday but still NO DELIVERY.
DESPITE email saying it was delivered at 13.41. But we did not leave our house until 13.48 as verified by alarm log
And they have BLOCKED the email which I sent to exact address provided by them
Yet ANOTHER week and still NO delivery and NO compensation from GLS who are now ignoring my requests.
Surely THE WORST courier ever
14 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We understand your concerns regarding the delivery status discrepancy and the difficulty you experienced trying to contact us by email. Thank you for bringing this to our attention.
If you could reply with your tracking details, our customer service management team will look into this matter directly and assist you further.
Warm regards,
GLS Ireland
My parcel was left at the door
My parcel was left at the door, the driver never rang the bell nor knock at the door. CCTV footage has captured the driver just placing the parcel and taking a photo. My door bell is talk back and camera too. Very disappointed with this.
Parcel number 90936090548
14 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We understand your concerns regarding how the delivery was handled and the driver not alerting you. Thank you for bringing this to our attention.
If you could reply with your tracking details, our customer service management team will look into this matter directly and assist you further.
Warm regards,
GLS Ireland
Thanks a million!
Thanks a million!
It’s a pleasure to work with you
14 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your kind words! It is an absolute pleasure working with you as well.
We truly appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Delivered with a smile!
Let me know about the delivery by email and my parcel was delivered with a smile!
14 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that you received advance notice by email and that your parcel was delivered with a smile.
We truly appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
It was delivered to a wrong address the…
It was delivered to a wrong address the second time, despite that is clearly stated the eircode and the difference between the two addresses.
Thanks for getting back to me.
At this time there were thre big parcels.
Tracking numbers:
21895263085
21895263086
21895263087
14 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We understand your concerns regarding the incorrect delivery location despite the address details provided. Thank you for bringing this to our attention.
If you could reply with your tracking details, our customer service management team will look into this matter directly and assist you further.
Warm regards,
GLS Ireland
Delivery left at door
Delivery left at door, thats ok... Sugest your delivery driver knock or ring bell to alert home owner.
14 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We understand your feedback regarding how the delivery was left and your suggestion for our drivers to knock or ring the bell to alert homeowners.
If you could reply with your tracking details, our customer service management team will look into this matter directly and assist you further.
Warm regards,
GLS Ireland
The Parcel was delivered.However as I…
The Parcel was delivered.However as I knew that I would not be at home I endeavoured to contact your customer service section to re arrange delivery.I must say that your phone/answering service is appalling and I failed to make contact with a representative despite five or six attempts.I resorted to leaving a large note attached to my letter box requesting the delivery driver to leave the parcel at the side of the house in a bag which I provided,this request was ignored.The reason I requested this was because the contents were susceptible to rain damage.In the event it did not rain so that was ok , down to pure luck.That’s the reason for one star,tom power
14 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We understand your concerns regarding the difficulty reaching our customer service team and how your delivery instructions were handled.
If you could reply with your tracking details, our customer service management team will look into this matter directly and assist you further.
Warm regards,
GLS Ireland
Parcel was left out in the pissing rain
14 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We understand your concerns regarding how this delivery was handled and the weather conditions your parcel was left in.
If you could reply with your tracking details, our customer service management team will look into this matter directly and assist you further.
Warm regards,
GLS Ireland
First class as always.Never had a…
First class as always.Never had a problem with GLS
14 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that you have consistently had a great experience with GLS.
We truly appreciate your loyalty and support, and we look forward to your next delivery.
Warm regards,
GLS Ireland
Delivery guy didn’t knock door or ring…
Delivery guy didn’t knock door or ring bell , didn’t even come in my gate big box left over front wall thrown there . Cudda been broke 300 euro s worth of a gift to b just thrown over my wall and left there absolute disgrace
14 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We understand your concerns regarding how this delivery was handled and the worry about the condition of your package.
If you could reply with your tracking details, our customer service management team will gladly look into this matter directly and assist you further.
Warm regards,
GLS Ireland
Terrible service
Terrible service, not delivered to me delivered to another country and no correspondence, my son is now extremely low on his vitamins he needs while I’m trying to get in touch with the company for help.
14 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We sincerely apologize for the distressing experience regarding your parcel being misdelivered. We completely understand your worry and frustration, especially given that these are essential vitamins for your son.
Please reply with your tracking details so our customer service management team can look into this matter directly and help resolve this for you.
Warm regards,
GLS Ireland
Package NOT delivered
Package delivered, but where? Not to me. Where did it go? Fake signature. What's the point of signing if they deliver to anyone really?
14 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We sincerely apologize for the frustration and concern caused by your parcel being marked as delivered when you have not received it. We completely understand how worrying it is to not know where your package has been left.
Please reply with your tracking details so our customer service management team can look into this matter directly, check the delivery details, and assist you further.
Warm regards,
GLS Ireland
Top class delivery
Top class delivery. Driver had no issues delivering 6 large boxes . Perfect gentleman.
14 September 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that you experienced a top-class delivery and that our driver was a perfect gentleman while handling your six large boxes.
We truly appreciate your kind words and support, and we look forward to providing you with the same great service on your next delivery.
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that you are very happy with our service and would highly recommend us.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
After reporting an issue with a delivery
After reporting an issue with a delivery Paola responded quickly and with an apology for the inconvenience and proposed solutions - Thank you Paola
11 September 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for your kind feedback! We are delighted to hear that Paola responded quickly, apologized for the inconvenience, and provided you with helpful solutions.
We will be sure to pass along your appreciation to Paola. Thank you for your support, and we look forward to your next delivery.
Warm regards,
GLS Ireland
Serious Health & Hygiene Concern – Completely Unacceptable Service from GLS Ireland
My experience with GLS Ireland has been absolutely unacceptable.
On 13 July 2026, four parcels, each weighing approximately 15 kg, were not delivered to my home. Instead, the driver left them approximately 200 metres away, on the ground in a dirt area.
I am disabled and physically unable to carry four parcels of that weight. I had to call my neighbours and ask them to help me get the parcels home. This should never have happened.
To make matters worse, there was a dirty, used tissue left on top of the parcels which appeared to have blood or another bodily substance on it. I cannot say for certain what the substance was, but it was disgusting, unhygienic and raised a very legitimate concern about contamination and health.
I immediately complained to GLS and have now contacted them twice. GLS acknowledged my complaint and said it had been passed to the relevant team.
And then… nothing.
It is now 13 September 2026. Two months have passed since the incident, and I still have no proper explanation, no outcome of the investigation and no indication that anyone has taken responsibility for what happened.
The complete lack of follow-up is almost as unacceptable as the original delivery.
I should not have had to struggle to retrieve four extremely heavy parcels from a dirt area 200 metres from my home. I should not have had to rely on neighbours because a delivery driver couldn’t bring the parcels to my house. And I certainly should not have had to deal with a potentially contaminated used tissue being left on top of my parcels.
What exactly is the point of making a complaint if GLS simply acknowledges it and then does nothing?
This is not customer service. This is not acceptable treatment of a disabled customer. And after two months, I am completely dissatisfied with GLS Ireland’s handling of my complaint.
I would strongly advise GLS to take complaints seriously, investigate them properly and actually provide customers with an outcome instead of sending an acknowledgement and then going silent.
I have kept my correspondence and evidence relating to this incident and will now consider taking the matter further through the appropriate channels.
13 July 2026
Unprompted review
Reply from GLS Ireland
Good afeternoon,
We sincerely apologize for the distressing experience you described regarding your delivery and the lack of communication regarding your complaint. We completely understand your frustration and concern, and this falls well short of the standards we aim to provide.
Please reply with your tracking details so our customer service management team can look into this matter directly, review the status of your ongoing complaint, and assist you further.
Warm regards,
GLS Ireland
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