The items was worth alot of money, I was home expected someone to knock or press door bell but I found it outside, I work from home was home if I didnt go out that day it would have stayed there over... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The reason I give three stars is because of the delay in delivering the parcel. Three days in a row I was told it was out for delivery but obviously it wasn't and it was delivered on the fourth day.... See more
Company replied
Please Note: This review was not unprompted but a result of a direct email to me Parcels being thrown or dragged down the stairs because they are heavy and then just left leaning against the ho... See more
Company replied
I've been using GLS for many years, and the services they provide have improved significantly over the years. I receive all shipment information on time. The package is delivered correctly and left in... See more
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Company details
Written by the company
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Contact info
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Ireland
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3.2
Average
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 59% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The delivery man came to my car door…
The delivery man came to my car door with my parcel
11 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a lot for the wonderful feedback! It’s great to know our driver provided such helpful and convenient service by bringing your parcel right to your car.
We truly appreciate your feedback and look forward to delivering to you again soon!
Warm regards,
GLS Ireland
Great service as always
Great service as always. Fast & efficient deliveries. Lovely customer service too.
11 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a lot for the wonderful feedback! It’s fantastic to know that you consistently receive fast, efficient deliveries and great support from our team.
We truly appreciate your loyalty and support.
Warm regards,
GLS Ireland
Dropped package in wrong address
I had no issues so far, until today that they dropped my package in number 28 instead of 23, and I can't pick it up on my own because it's quite heavy. I find it a bit baffling as the address also had my eircode and I've been getting a package almost every month this year
11 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We sincerely apologize for this delivery error and the inconvenience caused, particularly with a heavy item. This is certainly not the standard of service we aim to provide, especially for our regular customers.
Please provide your tracking number in response to our Trustpilot request so our team can review this specific case and assist you with getting the parcel brought to your address.
Warm regards,
GLS Ireland
Arrived as planned
Arrived as planned, early in the morning. Courteous driver who offered to carry heavy item inside for me ( I did not need him to do this but it was kind of him to offer.)
11 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a lot for the fantastic feedback! It’s wonderful to know your delivery arrived promptly as planned and that our driver provided such kind and thoughtful service.
We truly appreciate you taking the time to share this, and we look forward to delivering to you again!
Warm regards,
GLS Ireland
always perfect delivery
11 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for the fantastic review! We are absolutely thrilled to hear that your deliveries are always perfect.
Consistency and reliability are what we strive for every single day, and your kind words mean a lot to our team. We look forward to continuing to provide you with top-notch service!
Warm regards,
GLS Ireland
Delivery guy knocked and left parcel at…
Delivery guy knocked and left parcel at door.
11 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for taking the time to share your review!
We are glad to hear that your recent delivery went smoothly and that our driver made sure to knock and leave your parcel safely at your door.
We truly appreciate your feedback and look forward to delivering to you again soon!
Warm regards,
GLS Ireland
Reply from GLS Ireland
Good morning,
Thank you so much for the fantastic review! We are thrilled to hear that you always find our service reliable and quick.
Providing a smooth and dependable delivery experience is our top priority, and your kind words mean a lot to our team. We look forward to delivering to you again soon!
Warm regards,
GLS Ireland
Friendly driver who carried a large…
Friendly driver who carried a large package into the house
10 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a lot for the fantastic feedback! It’s always great to hear when our drivers provide extra helpful and friendly service, especially with heavier items.
We truly appreciate you taking the time to share your feedback, and we look forward to delivering to you again!
Warm regards,
GLS Ireland
A good polite driver
10 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for the lovely review! We are glad to hear that you had a great experience with our driver and appreciated their polite service.
We truly appreciate you taking the time to share your feedback, and we look forward to delivering to you again!
Warm regards,
GLS Ireland
The worst
The slowest, worst, most unorganised company. Constantly misleading and lying.
The worst ever, i hope i dont have to deal with this bunch of geniuses ever.
Delivered today, package ripped open. The cherry on the top.
10 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We sincerely apologize for your experience with our company. We take customer feedback very seriously as we work to improve our services and delivery standards.
Please provide your tracking number in response to our Trustpilot request so our team can review this specific case for you.
Warm regards,
GLS Ireland
Delivered as promised …driver very…
Delivered as promised …driver very pleasant
10 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a lot for taking the time to share your feedback! It's fantastic to know your delivery arrived on time and that our driver provided great service.
We truly appreciate your feedback and look forward to delivering to you again!
Warm regards,
GLS Ireland
My package was just left at the house
My package was just left at the house, in plain view of anyone who could steal it. It was also left on the driveway, leaving it vulnerable to being run over. There was no knock on the door.
10 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We are very sorry to hear about your dissatisfaction with how your delivery was handled and the placement of your parcel. This is certainly not the standard of service we aim to provide.
Please reply to our Trustpilot request with your tracking details so our customer service team can look into this delivery and address your feedback properly.
Warm regards,
GLS Ireland
Clear, accurate and easy to use
Clear, accurate and easy to use website for transit information
10 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a lot for taking the time to share your feedback! It's great to know our tracking platform made checking your transit information simple and seamless.
We truly appreciate your support and look forward to assisting you again soon!
Warm regards,
GLS Ireland
Friendly delivery person
Friendly delivery person, delivery on time. Product in good condition.
Sometimes I get the “out for delivery” mail then no delivery till next day, but maybe to be expected as we’re a bit out of the way. Everything always turns up though.
10 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for the lovely review! We are delighted to hear that you had a great experience with our friendly driver and that your parcel arrived on time and in perfect condition.
We also really appreciate your understanding and patience regarding the occasional tracking delay. It's wonderful to know your deliveries always make it to you safely, even when they take a little extra time!
Warm regards,
GLS Ireland
Lovely delivery man
Lovely delivery man. Very friendly and in a good humour. Monday blues to not apply to this fella 😀
10 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you so much for the lovely review! It’s fantastic to hear that your delivery driver brought such great energy and a friendly smile to your Monday.
We truly appreciate you taking the time to share your positive experience!
Warm regards,
GLS Ireland
Zero stars i would give if posibile
Zero stars i would give if posibile. He left the package inside the block.onnthe ground floor were anyone can steal it from there .He could rang the door bell ,to lazy to do it .!!! What kind of service is that ??
10 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thank you for bringing this to our attention. We are very sorry to hear about your dissatisfaction with how your delivery was handled. This is certainly not the standard of service we aim to provide.
Please reply to our Trustpilot request with your tracking details so our customer service team can look into this delivery and address your feedback properly.
Warm regards,
GLS Ireland
The Customer Service representative…
The Customer Service representative Paola was really empathetic, opened a case as it was more than a week that the parcel appeared stuck in France. She looked into the issue immediately. Reached out as soon as she had news and noticed that the parcel has arrived.
7 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
Thanks a lot for the fantastic review! It’s great to know that Paola took excellent care of your case, kept you informed, and made sure your parcel reached you after its delay in France.
We really appreciate you highlighting her great support, and we hope you enjoy your delivery!
Warm regards,
GLS Ireland
Item delivered accurately in line with…
Item delivered accurately in line with e-mail updates
31 July 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you so much for the great review! We are delighted to hear that your parcel was delivered accurately and that our email updates kept you well-informed.
We truly appreciate your support and look forward to delivering to you again!
Warm regards,
GLS Ireland
The parcel arrived on the day it was…
The parcel arrived on the day it was scheduled to arrive
So this is great progress compared to my previous experiences
5 August 2026
Unprompted review
Reply from GLS Ireland
Good afternoon,
Thank you for taking the time to share your feedback! We are glad to hear that your parcel arrived right on schedule.
It's great to know we are hitting the mark, and we truly appreciate your patience as we continue to improve our service.
Warm regards,
GLS Ireland
Ghost Logistics Service
Delivery attempt recorded, but no actual attempt was made at my address.
Disgraceful service.
My parcel reached the local parcel centre and was shown as due for delivery that day, yet no genuine delivery attempt was made. It was then simply left as “not delivered”, with no proper explanation or meaningful update.
This is not the first time I have experienced this kind of bogus delivery attempt with GLS.
GLS is an authorised postal service provider in Ireland, and section 43 of the Communications Regulation (Postal Services) Act 2011 specifically provides for complaints and redress concerning quality of service.
Separately, our “dear couriers” might also want to remember that leaving a parcel at an unagreed location without the recipient’s authorisation does not shift the risk to the consumer: under section 35 of the Consumer Rights Act 2022, that risk remains with the trader until the consumer, or their nominee, takes physical possession.
Customers should not have to put up with this sort of behaviour.
The retailer eventually refunded the entire order and agreed to prioritise other couriers in future. Completely unreliable, unprofessional and lacking even basic common sense.
Anyone who considers this an acceptable way to handle deliveries should not be doing this job.
7 August 2026
Unprompted review
Reply from GLS Ireland
Good morning,
We acknowledge your review and sincerely apologize for the issues regarding your delivery attempt. We take comments regarding our quality of service seriously.
Please provide your tracking number in response to our Trustpilot request so we can review this specific case and look into what occurred.
Warm regards,
GLS Ireland
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