The service was excellent. I called yesterday to reserve a car and they had one ready for me today! Process was smooth and seamless, no time wasted. Everything was explained very clearly and profess... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I had a great experience with G&M Direct Hire. The process was smooth from start to finish, the car was clean and well maintained, and everything was explained clearly. Staff were professional, help... See more
Company replied
I have been with this company for the past three months and have rented different cars from them during this time. They are genuinely one of the best in London. The staff listen carefully to any iss... See more
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Today I visited G&M Direct Hire to pick up a car, and I had a great experience. The staff were very friendly and professional, and they completed all the paperwork in under two hours. I would highly r... See more
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Company details
- #4 of 25 best companies in Car rental company
About G&M Direct Hire Ltd - Home of PCO car hire in London
Written by the company
One of the UK’s Highest-Rated PCO Rental Companies
Written by the company
- We are delighted to be one of the largest PCO car rental providers, trusted by thousands of drivers and supported by more than 1,000 5-star Trustpilot reviews.
Contact info
Unit 13 Sovereign Park, NW10 7QP, Park Royal, United Kingdom
- 02089009574
- info@gmdirecthire.co.uk
- gmdirecthire.co.uk
1200+ verified five star review
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Seddik,
Thank you for your kind feedback.
We’re delighted to hear that you found the onboarding process quick, easy, and efficient.
Providing a smooth and hassle-free experience is always our priority, and we’re glad you were happy with our service.
Best regards,
G&M Direct Hire Team
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Anil,
Thank you for your kind feedback.
We’re delighted to hear that you found our team helpful, supportive, and professional. Your support means a lot to us, and we look forward to serving you again in the future.
Best regards,
G&M Direct Hire Admin
Thank you Umran for assisting with…
Thank you Umran for assisting with uploading my documents - 5 star service from G&M easy handover quick service
16 June 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your wonderful feedback.
We’re delighted to hear that you found the document process, vehicle handover, and overall service quick and straightforward. Providing a smooth and hassle-free experience for every PCO driver is always our priority.
Best regards,
G&M Direct Hire Admin
I am highly impressed with the…
I am highly impressed with the organisation environment, their approach and professionalism. Well organised and they know their onions. Very helpful.
15 June 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Johnson,
Thank you for your wonderful feedback.
We’re delighted to hear that you were impressed with our professionalism, organisation, and approach. Providing a helpful and reliable service is always our priority, and we truly appreciate your kind words and support.
Best regards,
G&M Direct Hire Admin
Best service ,great team !!!
15 June 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your wonderful feedback.
We’re delighted to hear that you were happy with our service and team. Your support means a lot to everyone at G&M Direct Hire, and we look forward to serving you again in the future.
Best regards,
G&M Direct Hire Admin
I have been working with G&M direct…
I have been working with G&M direct hire Ltd for long time now and it's one of the best companies in London.
15 June 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your continued trust and support.
We’re delighted to hear that you’ve had a great experience with G&M Direct Hire over the years. Your loyalty means a lot to us, and we look forward to continuing to support you throughout your PCO journey in London.
Best regards,
G&M Direct Hire Admin
Excellent dealt with Umran
13 June 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mohamed,
Thank you for your kind feedback.
We’re delighted to hear that you had an excellent experience with G&M Direct Hire.
Our team is always committed to providing professional and reliable service, and we look forward to serving you again.
Best regards,
G&M Direct Hire Admin
One of the best pco companies in London…
One of the best pco companies in London and I had a very good experience and the turn was very simple.
5 June 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Karim,
Thank you for your wonderful feedback.
We’re delighted to hear that you had a great experience and found the rental process simple and straightforward. Your support means a lot to everyone at G&M Direct Hire, and we look forward to serving you again throughout your PCO journey in London.
Best regards,
G&M Direct Hire Admin
Amazing service
Been with the team for a year. Highly trusted and always provide a Great service. Thanks guys!
2 June 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Katuwal,
Thank you for your continued trust and support over the past year.
We’re delighted to hear that you’ve consistently had a great experience with G&M Direct Hire.
Your loyalty means a lot to us, and we look forward to continuing to provide reliable service throughout your PCO journey.
Best regards,
G&M Direct Hire Admin
The customer service is 7star
The customer service is 7star , very informative , and straightforward
29 May 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Ahmed,
Thank you for your amazing feedback.
We’re delighted to hear that you found our customer service informative.
Your support means a lot to the team at G&M Direct Hire, and we look forward to serving you again.
Best regards,
G&M Direct Hire Admin
i have good experience with them the…
i have good experience with them the staff excellent
28 May 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr Habtamu,
Thank you for your kind feedback.
We’re delighted to hear that you had a great experience with G&M Direct Hire and that our team provided excellent service. We look forward to serving you again in the future.
Best regards,
G&M Direct Hire Admin
G&M is one of the best car rental…
G&M is one of the best car rental companies in London and I really had a good experience working them.
28 May 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your kind feedback.
We’re delighted to hear that you had a great experience with G&M Direct Hire.
Your support and recommendation mean a lot to our team, and we look forward to continuing to support you throughout your PCO journey in London.
Best regards,
G&M Direct Hire Admin
Had an issue with the air conditioning
Had an issue with the air conditioning, and the team fixed it quickly and professionally. Great communication, honest service, and everything is working perfectly now. Really happy with the experience and would highly recommend them.
26 May 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Amin,
Thank you for your wonderful feedback and recommendation.
We’re delighted to hear that our team was able to resolve the issue quickly and professionally. Providing reliable service, honest communication, and a smooth experience for every PCO driver is always our priority.
Best regards,
G&M Direct Hire Admin
Fantastic company with great staffs
19 May 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your kind words.
We’re delighted to hear that you had a great experience with our team at G&M Direct Hire.
Providing excellent service and support to PCO drivers in London is always our priority.
Best regards,
G&M Direct Hire Admin
I had an accident today
I had an accident today. Excellent service today from Umran in helping me get into another car and back on the road right away.
5 star service thank you G&M
15 May 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Ismail,
Thank you for your kind feedback.
We’re sorry to hear about your accident, but we’re delighted that our team was able to support you quickly and get you back on the road without delay.
Providing reliable and professional service to PCO drivers in London is always our priority.
Best regards,
G&M Direct Hire Admin
The renting process was easy and simple…
The renting process was easy and simple and they are professional
8 May 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Nilolay,
Thank you for your kind feedback.
We’re delighted to hear that you found the rental process easy and simple. Our team at G&M Direct Hire always aims to provide professional and stress-free service for every PCO driver in London.
Best regards,
G&M Direct Hire Admin
I want to mention that i have good…
I want to mention that i have good experience with this rental company very good service , polite people professional service as always
8 May 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear ,
Thank you for your kind feedback.
We’re delighted to hear that you had a good experience with G&M Direct Hire and appreciated our professional service and polite team. We always aim to provide reliable and stress-free support for every PCO driver in London.
Best regards,
G&M Direct Hire Admin
This is was my first time that I came…
This is was my first time that I came here and I rented a car! They are very professional and friendly! I strongly recommend G&M
8 May 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Nasir,
Thank you for your kind feedback and recommendation.
We’re delighted to hear that your first experience with G&M Direct Hire was a positive one.
Our team always aims to provide professional and friendly service to make every PCO car hire experience in London smooth and stress-free.
Best regards,
G&M Direct Hire Admin
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