The service was excellent. I called yesterday to reserve a car and they had one ready for me today! Process was smooth and seamless, no time wasted. Everything was explained very clearly and profess... See more
Company replied
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Review summary
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What people talk about most
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I had a great experience with G&M Direct Hire. The process was smooth from start to finish, the car was clean and well maintained, and everything was explained clearly. Staff were professional, help... See more
Company replied
I have been with this company for the past three months and have rented different cars from them during this time. They are genuinely one of the best in London. The staff listen carefully to any iss... See more
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Today I visited G&M Direct Hire to pick up a car, and I had a great experience. The staff were very friendly and professional, and they completed all the paperwork in under two hours. I would highly r... See more
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Company details
- #4 of 25 best companies in Car rental company
About G&M Direct Hire Ltd - Home of PCO car hire in London
Written by the company
One of the UK’s Highest-Rated PCO Rental Companies
Written by the company
- We are delighted to be one of the largest PCO car rental providers, trusted by thousands of drivers and supported by more than 1,000 5-star Trustpilot reviews.
Contact info
Unit 13 Sovereign Park, NW10 7QP, Park Royal, United Kingdom
- 02089009574
- info@gmdirecthire.co.uk
- gmdirecthire.co.uk
1200+ verified five star review
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good company
Very good company. I keep coming back to them as they give very good service. Their whole system and process are very easy and simple. I 100% recommend this company
8 May 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Sangar,
Thank you for your continued trust and recommendation.
We’re delighted to hear that you enjoy our service and find our process simple and stress-free.
At G&M Direct Hire, we always aim to make the PCO car hire experience in London as smooth and reliable as possible. We look forward to serving you again in the future.
Best regards,
G&M Direct Hire Admin
5* Car Rental Company
I would hundred percent recommend this company. They are very helpful and professional. They helped me get the exact car I wanted at a good price. They explained everything to me before I signed any contract, then made sure understood how everything works before I hailed a car. Excellent service. I’d recommend this company and I’ll continue to rent a car from them in the near future.
8 May 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Ahmed,
Thank you so much for your amazing feedback and recommendation.
We’re delighted to hear that our team was able to help you find the right PCO car at the right price while making the whole process clear and stress-free. Your continued trust in G&M Direct Hire means a lot to us, and we look forward to supporting you again throughout your PCO journey in London.
Best regards,
G&M Direct Hire Admin
I have been using the services of G&M…
I have been using the services of G&M for over six months, and my experience has been excellent. They consistently provide a high standard of service and are truly outstanding in what they do. The team is very professional, reliable, and always helpful. I would highly recommend them to anyone looking for a trustworthy car hire company.
1 November 2025
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Syed,
Thank you for your wonderful feedback and for trusting G&M Direct Hire over the past six months.
We’re delighted to hear that you’ve had an excellent experience with our team and services. Your recommendation means a lot to us, and we look forward to continuing to support you throughout your PCO journey in London.
Best regards,
G&M Direct Hire Admin
I been with them 6 months I had small…
I been with them 6 months I had small accident it’s not my fault but the motorcycle guy run away it’s my fault I didn’t take his details rear bumper was damaged previous it’s was had stitch with the Metal but they charged me £150 it’s not fair and they charge me for broken down pothole as well wishbone suspension arm rear left it’s was damaged previous 95% you can see it with roasted ( new spare price £30 to 50) but they been refunded my deposit from £500 to just £200
I’m really worried about my 3 friends I recommended them my two friends already rented I don’t want them to have bad experiences like me I wish them all the best
23 April 2026
Unprompted review
Very helpful and good value for money
Very helpful and good value for money .
Will keep using
23 April 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Luke,
Thank you for your kind feedback! We’re glad to hear you found our service helpful and good value for money.
At G&M Direct Hire, we are committed to providing reliable and affordable solutions for PCO drivers across London. We truly appreciate your continued trust.
We look forward to supporting you again!
Best regards,
G&M Direct Hire Team
I picked up car from gm direct
I picked up car from gm direct. Friendly people they made the process really easy. I called in the morning and 2 hours later I was given a vehicle. Thanks umran and omid
22 April 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your great feedback! We’re pleased to hear that you found the process quick and easy, and that our team was friendly and helpful throughout.
At G&M Direct Hire, we always aim to provide fast and reliable service for PCO drivers in London, getting you on the road without delays.
We look forward to assisting you again!
Best regards,
G&M Direct Hire Team
very good experience with them easy to…
very good experience with them easy to hire and easy to return the car. Highly recommended. Very friendly staff.
21 April 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Sheraz,
Thank you for your kind review! We’re pleased to hear that you had a smooth and easy experience with both hiring and returning the car.
At G&M Direct Hire, we always aim to provide a simple and friendly service for all PCO drivers in London. Your recommendation means a lot to us.
We look forward to supporting you again!
Best regards,
G&M Direct Hire Team
Supper!!!!customer service
My friend,reffered me to gm direct hire. I collected a car today and was more than happy with the service provided. I messaged 2 hours before and they got everything ready in 2 hours. Umran also helped me upload my documents and offered some helpful advice as I am a new, driver.
20 April 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your great feedback! We’re glad your friend recommended G&M Direct Hire and that you were happy with the service provided. It’s great to hear everything was prepared quickly and that our team supported you smoothly as a new driver.
At G&M Direct Hire, we are committed to making the process easy and efficient for all PCO drivers in London. We look forward to supporting you throughout your London PCO journey.
Best regards,
G&M Direct Hire Team
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your kind words! We’re glad to hear you’re happy with our service. Supporting PCO drivers with reliable service and a smooth London PCO experience is always our priority.
We look forward to serving you again!
Best regards,
G&M Direct Hire Team
I had an accident and Imran from G&M…
I had an accident and Imran from G&M help me to get another newer car so I can keep working.
Thanks G&M team
16 April 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your feedback! We’re glad to hear that our team was able to support you quickly and get you back on the road with another vehicle.
At G&M Direct Hire, we understand how important it is for PCO drivers to keep working, and we always aim to provide fast and reliable support across London.
We’re here whenever you need us and look forward to assisting you again.
Best regards,
G&M Direct Hire Team
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Thank you Mr. Mohammed,
G&M Direct Hire is glad to have met your expectations during your PCO journey.
As the best PCO car hire company in London we promise all our customers with best services and efficient PCO vehicles.
Best regards,
G&M Direct Hire Admin
Always help line available & giving…
Always help line available & giving nice service from cars&customers
15 April 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your feedback! We’re glad you’re happy with our support and service. Providing reliable help for PCO drivers and a smooth London PCO experience is always our priority.
We look forward to assisting you again!
Best regards,
G&M Direct Hire Team
Great service very good very fast got…
Great service very good very fast got the car within hours of making a call this morning office in Birmingham is brilliant
15 April 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Gurjit,
Thank you for your great feedback! We’re delighted to hear that you received fast and efficient service and got your car within hours. It’s also great to know our Birmingham office made such a positive impression.
At G&M Direct Hire, we are committed to providing quick and reliable support for Wolverhampton drivers in Birmingham.
We look forward to assisting you again!
Best regards,
G&M Direct Hire Team
Very professional and friendly team
Very professional and friendly team. Very Straight forward. Would highly recommend.
15 April 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Mr. James,
Thank you for your great feedback! We’re pleased to hear that you found our team professional, friendly, and straightforward.
At G&M Direct Hire, we aim to make the process as smooth as possible for all PCO drivers in London, and your recommendation means a lot to us.
We look forward to supporting you again in your London PCO journey!
Best regards,
G&M Direct Hire Team
Amazing experiance and easy handover with Umran
Amazing experiance and easy handover with
14 April 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Haseeb,
Thank you for your feedback! We’re glad to hear you had an amazing experience and found the handover process smooth and easy.
At G&M Direct Hire, we always aim to make things simple and efficient for PCO drivers across London.
We look forward to assisting you again!
Best regards,
G&M Direct Hire Team
Trust and very plite
Very professional big thanks to Hazrat top service
Well done
14 April 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Nacer,
Thank you for your kind words! We’re delighted to hear that you received a professional service and had a great experience with our team.
At G&M Direct Hire, we are committed to delivering top-quality support to all PCO drivers in London, and your feedback truly means a lot to us.
We look forward to assisting you again in your London PCO journey!
Best regards,
G&M Direct Hire Team
This is my first time that I rent from…
This is my first time that I rent from G&M direct hire, honestly they are very friendly and professional so one of the best PCO companies in London.
13 April 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Mahmoud,
Thank you for your wonderful feedback! We’re really glad to hear that your first experience with G&M Direct Hire was a positive one. Providing friendly and professional service to all PCO drivers is something we take great pride in.
It means a lot to us that you consider us one of the best PCO companies in London. We look forward to continuing to support you throughout your London PCO journey.
Best regards,
G&M Direct Hire Team
They are very reliable and helpful.
They are very reliable and helpful.
9 April 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Thank you Mr. Peter,
G&M Direct Hire is glad to have met your expectations during your PCO journey.
As the best PCO car hire company in London we promise all our customers with best services and efficient PCO vehicles.
Best regards,
G&M Direct Hire Admin
Excellent service and very quick
9 April 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Thank you Mr. Jama,
G&M Direct Hire is glad to have met your expectations during your PCO journey.
As the best PCO car hire company in London we promise all our customers with best services and efficient PCO vehicles.
Best regards,
G&M Direct Hire Admin
The Birmingham brunch staff where very…
The Birmingham brunch staff where very nice and professional. Very helpful. Reassuring. No concerns.
9 April 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Adrian,
Thank you for your kind feedback! We’re pleased to hear that our Birmingham branch team provided a professional, helpful, and reassuring experience.
At G&M Direct Hire, we are committed to supporting Wolverhampton drivers in Birmingham with reliable and friendly service.
We look forward to assisting you again!
Best regards,
G&M Direct Hire Team
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