Go Smart Repair Reviews 

1,847
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 472 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the technicians for their professionalism, friendly demeanor, and excellent communication regarding arrival times and processes. The quality of the repair work is frequently highlighted, with many noting that their vehicles look "like new" or even "better than new" after the service. People appreciate the efficiency, thoroughness, and attention to detail shown by the staff, often exceeding expectations with flawless results. No significant repeated minority sentiment was identified across multiple distinct reviews to be included in this summary.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising technicians for their... See more

Service

Consumers find service to be positive, with many reviewers highlighting the professionalism, efficiency, and... See more

Quality

Customers consistently report high satisfaction with the quality of work, often describing repairs as... See more

Product

Clients share positive opinions on the product, with many impressed by the end result, stating that damage is... See more

Customer service

People report positive experiences with customer service, highlighting helpful, courteous, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mick came this morning to do some repairs on my wife's audi A6. Thanks to the Cambridge County Clowcil her wheels were Trashed. Mick done an excellent repair as before he'd been to us and I'm No D... See more

Rated 5 out of 5 stars

Rhys kept us updated on his arrival to do our wheel repair. On arrival we told him we'd put a claim in for another wheel repair which had not at the time been authorised. He asked for a few deta... See more

Rated 5 out of 5 stars

Michael came to do 2 wheels for me today, he was excellent and did an oustanding, careful job despite the 30+ degree heat and blazing sun. He phoned the night before to confirm arrival al time, arriv... See more

Rated 5 out of 5 stars

Absolutely gobsmacked by how good Grant Hart did on this 'repair' this morning; I'm a really fussy git and I honestly wouldn't know that there had ever been any damage - it's as good as new, and was... See more


Company details

  1. Vehicle Repair
  2. Car Body Shop

Written by the company

Go Smart Repair is a mobile insurance approved repair specialists. Working with nationwide smart repair insurance policy providers we offer their customers a fast, friendly and efficient service.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(1,847)

466 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding job on hot day

Michael came to do 2 wheels for me today, he was excellent and did an oustanding, careful job despite the 30+ degree heat and blazing sun. He phoned the night before to confirm arrival al time, arrived early and was very clear about the process. How I wish all tradesmen were this good and all round nice

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Gary Hart visited us to carry out a…

Gary Hart visited us to carry out a number of cosmetic repairs to our car, he was a most personable and professional person, who carried out the fixes to an excellent standard.
Would definitely recommend without hesitation.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

My technician Rhys was very polite and helpful and completed my car repair in an efficient and professional manner to a high standard.
I was also kept updated of arrival time so very convenient service all round. Thank you.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Perfect stone chip repair by Rhys Wake

Rhys messaged ahead to advise his arrival time and on arrival, to repair a stonechip on the bumper, he was polite and was clearly technically competent. The repair looked perfect with no visual indication that a repair had occurred. A very satisfied customer.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding!

Outstanding!
Grant was punctual, pleasant and professional. He did a faultless repair job. I could not recommend more highly.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

5 ☆ all round

5 ☆ all round! Have had perfect repair work done before and latest work up to technician's excellent standard! He takes great care with the task, protecting surroundings and produces a flawless finish on vehicle. Can really recommend Gardx & Smart Repair 😀.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Grant is an absolute magician

Grant is an absolute magician. Was impressed with how he just got on with my paintwork repair even though he had been stuck in a traffic jam for a while and was delayed which he kept me informed about. Am so delighted with the quality of his workmanship as my car is back to being pristine again. Thank you Grant.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Toby was superb

Toby was superb. He managed to repair my car in difficult circumstances (I am a headteacher parked in a small car park with lots of building work going on, too) but he was very positive and patient but also extremely thorough. The quality of the work was excellent- thank you, Toby!

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Slick, Efficient and Friendly Service!

I required an alloy refurb as one of them suffered a nasty curb and I was seen by Mick Shelly who came to fix it. Mick was great! He was an hour early (which would be great to know ahead of time, but in this instance it wasn't a massive issue), he was efficient (told it would be 45mins but he was done in 30), he was really friendly and just a joy to have met.

Mick's work was flawless! The alloy looked brand new!

Definitely recommend this service for those who want a quick, reliable, and great finish.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Mick Shelly - Insurance Approved Smart Repair

I couldn’t be happier with the work carried out by Mick Shelly at Insurance Approved Smart Repair. He repaired a scuffed diamond-cut alloy wheel and a paint chip on my car, and the results are absolutely outstanding. You genuinely can’t tell there was ever any damage.

Mick was professional, friendly, and kept me informed throughout the process. The quality of workmanship and attention to detail were first class, and everything was completed to a very high standard. He also took great care to leave everything clean and tidy afterwards.

If you’re looking for a reliable, skilled, and honest smart repair specialist, I wouldn’t hesitate to recommend Mick. Fantastic service from start to finish – thank you!
Drew

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Grant has completed a superb job on my…

Grant has completed a superb job on my Jaguar. Taking care and with an attention to detail. He communicated when he was going to arrive turned up early and got to work straight away. He is friendly careful and my car feels like new again

23 June 2026
Unprompted review
Rated 1 out of 5 stars

My daughter used this company to repair…

My daughter used this company to repair her car at our home. We kindly allowed the technician to park on our driveway in front of our Garage, low & behold our cctv cameras caught him causing damage to our garage door. Despite making representations to the company with the recordings they denied liability. Now pursuing this through home insurance, to recover costs of damages. Do not allow them to park on your property, they are more trouble than they are worth. The CCTV captures the van hitting the cone that was in front of the garage and another camera captured the crushing sound of the van pushing the cone into the garage door. Google map does not capture the damage caused by the van.

10 June 2026
Unprompted review
Go Smart Repair logo

Reply from Go Smart Repair

Thank you for your feedback.

We can confirm that your complaint was received and investigated. However, based on the evidence available to us, we are unable to conclude that our vehicle caused the damage alleged.

The CCTV footage referred to does not show any contact between our van and the garage door. Furthermore, Google Maps imagery dated July 2025 appears to show existing damage in the same area prior to the reported incident.

As the matter is now disputed and has been passed to our legal representatives, we are unable to comment further publicly at this stage.

Kind regards,
Go Smart Insurance Repairs

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